Sterling McCall Toyota Reviews

Y'all didn't fix my recalled airbag for a year. Are you insane? Worst service ever. Will not be buying another Toyota.

I was at your US 59 Service workshop on Friday, July 10, with a problem with my Toyota Camry LE. Assistant Manager Brittany Murphy made my visit salutary with the way she attended to the problem and answered ALL questions with commanding authority and empathy. My confidence in your company has grown, thanks to her efforts.

The purchase process was probably the best car buying experience I ve ever had at a dealership. I called from out of state to check on an internet advertised, new Highlander. Adi was very thorough in getting me the additional details I needed (any mileage on the vehicle, specifics on the options etc) .
The information led us to drive 375 miles the next day to see the vehicle. The negotiations were smooth. Sterling McCall was very fair in their offer on the car and on my trade in. The process to pay for the vehicle was quick and efficient. I even bought an extended warranty, which I usually avoid. I have always dreaded the car buying experience but this one was different. There wasn t the strong arm pressure to buy, only patience, answers to questions while staying courteous through our questions or concerns. Now the reason I didn t give SM 5 stars happened post purchase. I was told the titles would be sent to my state immediately so I could register the vehicle. Yes i could go to the tax office on Monday to register my car . Unfortunately it has been 2 weeks and I still don t have paperwork. The first week after calling multiple times I had no answers. Early this 2nd week I called and was told there were internal paperwork issues that prevented them from sending the paperwork. (And you couldn t call me?) I Called back again and was told they would go out the next day and that was 3 days ago. They said it could take 5 days. I have made at least 10 calls and although promised return calls , I had to follow up with calls to get information. It s unfortunate that the best sales experience turned into the first time I ever had complaints on the finance department. My full payment check to purchase the vehicle cleared immediately. I understand problems, I don t understand a lack of communication on those problems.

I had an appointment at 4:20pm today and I decided to go early so I got there at 4pm. The staff was really nice and quick on getting my oil change. I was out by 4:40pm.

Toyota is always quick in fixing my maintence needs.

Very nice to come pick me up after the service was completed. Thanks!

I bought my car here a few months back and brought it back for some brake service and an oil change. I first talk to Bob when I pulled into service and he took my info and I thought it would be all day even with an appointment. To my surprise, they evaluated the issue fast and Ed and Bob explained the problem and gave me some options, not just replacing everything, took care of all issues fast and efficient. My Toyota runs Great! Bob and Ed were great in Service. I even saw the Gm, Jerry, he remembered me and took time to see if I was taken care of...take or buy a car here, it's like family....Thanks Sterling McCall group.

My recent purchase of a Toyota vehicle was a great experience , thanks to the professionals at Sterling McCall Toyota. Thank you for outstanding service.

I hate dealing with car salesmen, but Ahmad Meerab was shockingly wonderful. He was sincere and genuine about doing his best to get me an awesome deal. I do recommend him, and he was recommended to me by another satisfied customer.

Worst experience ever buying parts from this dealership. First the parts guy telling me to hurry up as he has a line of calls and starts banging on the desk for me to hurry up and I told the parts guy I needed the connectors several times hands me high beam bulbs. Waste of my time. Will not buy parts from here!

Asian sales manager ehh.. general manager great job. If unhappy about anything Jerry's the one to talk to

Excellent customer service. They really know how to take care of you. It s too bad I didn t remember any names.

Very friendly and even arranged an Uber ride home for me after I dropped my truck off.

The main negative is: the issue I dropped my truck off for was not addressed! My battery, my oil and a few recalls were all addressed, but the rattling noise is still there. I didn t realize it until I drove off and was stuck in traffic.

If anyone needs a car, new or used, dont go anywhere but this dealership! Thank you so much Shahid Usmani and team!! I came by today to purchase my 4th car from Sterling McCall Toyota after seeing your facebook ad and left with this blacked out TSS Tundra! It s been a dream to own one of these things and you made it happen today! Mind blowing deal on this fully loaded truck and best customer service at your dealership that is why I keep coming back. Cant wait to go off-roading with this bad boy! THANK YOU!!

Attentive and very patient with our concerns. Thank you so much, David with helping us find the perfect car, getting it ready for us to take home and delivering it to our front door. Really appreciate taking the time to get our family acclimated with the new system as well.

I will give one if i could! Never trust this dealer, they are liar!! I send E-mail and negotiated a Camry, they gave me price for 20k, but when i came to store the dealer said they cannot give me this price!! Don't waste your time on them and they will never keep their words even though you have proof with you!!!

Went for a regular maintenance for our prius. All in all great service and professional folks. I wish they offered a complimentary car wash as the previous service centers we ve used, they always did. Nevertheless, great place!

The service was fine and fast. Waiting area is great... But here are the reasons I give 3 stars.
1. I couldn't make my appointment online. The system didn't work properly. I had to do it with an online agent that took some time to answer back.
2. When the service was done, the vehicle was not washed. I took my vehicle to a dealer to expect way more from it than a regular repair shop way closer to my house.
3. There are 2 recalls on my vehicle. They mentioned it, but in the final report, they didn't include it. Don't know if I will come back to this car dealer.

I come here to get my oil changed due to other establishment can't get the oil filter out of my car for so me reason. The only thing that I don't like the long wait on weekends but I can understand.

Easy to get appointment, prompt attention on arrival and speedy completion of service

Brandon Rose is the guy to ask for at Sterling McCall Toyota! I have been servicing all my trucks here for almost 10 years. Brandon is extremely knowledgeable and always does an excellent job explaining details, car specifics, and giving recommendations for our vehicles. We won t be going anywhere else! Thank you Brandon!

Rick Howell (service dept)should be transferred to another department where he doesn t have to deal with customers. He is there to give hard time to customers. He literally irritates customers with his attitude.I have been there before and they treat you like family but not this time.

Will never use this dealership again. I ve had my car serviced since 2017 here and today they let someone else drive away in my car. I ve been here over an hour and my car is still not back in my possession.

Ripoff for minor repairs. $25.00 to replace turn indicator bulb. Ridiculous It takes 2 minutes to replace a bulb!!!

My experience:

I literally walked up and grabbed the first sales person I saw. That just happened to be ALEX KAZEMI. Alex was amazing!!!!! Friendly, helpful, patient. He worked with me and we where able to get the truck of my dreams. We ironed out finances with AMIR GAREK who was also AMAZING. There is no better team at sterling McCall then these two men. Absolute professionals and the best car buying experience I ve ever had.

If you want a Toyota...if you want what you pay for...if you want service go to Sterling McCall and do business with ALEX KAZEMI and AMIR GAREK

Ps
I never write reviews but this was worth it.

Sincerely

-K

Great service and the people there are friendly to work with.

I LOVE going to get my car serviced here. I m always left feeling like I was well taken car of. Mr. Rick is awesome!

Great experience with Pedro. Had rattling noise in the cabin of my truck and it was really hard to detect. He then personally sat with the tech and tried to find it. It wasn't found during the ride but was later found afterwards. He will personally help me on my next visit he said.

When it came to talk to me about the service, he sat with me in the truck and explained all the changes. Great experience today. Thanks Pedro!

The best place to buy both new and pre-owned cars, SUV and trucks.

Great service, excellent overall. Thanks for taking the time to properly discuss the service issues and not rushing it. Definately recommended to everyone for their service needs.

hands down the best car buying experience I've ever had,everyone was super nice and the process was fast and smooth ,definitely would recommend shopping here.

Diego at Sterling McCall serviced my car and was so friendly and professional. He explained everything to me and ensured me I was covered by warranty. Best part of all was I dropped off my car and it was ready for pickup within an hour.

Casey Lee is the best car salesman that we have ever dealt with. He does his best to get what is desired & we are very satisfied!

Great service from George K and quick, easy service from Elizabeth Ayala for financing!

Always friendly and helpful, thanks for helping me take care of my car!

excellent service, make sure to schedule appointment for oil change or any other service during weekends to avoid waiting in lines. They have very nice waiting lounge and also serve coffee and breakfast which really makes convenient waiting for your vehicle.

Great experience, friendly, helpful and fast (even on a busy Saturday).

Needed a basic oil change, I brought my own oil and needed to purchase the filter element. They did not make note of customer oil, put in the wrong weight, and over-filled the oil. My car was one of the last to be finished for the day, at 4pm on Saturday, and their excuse was that they were so many cars going through that they didn't have time to do things right. Majority of employees and most managers were already out the door and the cashiers were trying to follow suit as quickly as possible. Being from Fort Worth and needing my car to get back, I was not left with much choice. I received my car so that I can make it back home. I will have the oil analyzed and will be emailing their customer service.

Today I went in to replace a lock for my wheels on my truck for lost key the guy in parts helped me out he even gave me a deal on them for the headaches. So I decided to go to the maintenance department to see if they can squeeze me in since I did not have an appointment not only did they take care of me they took the old locks on the wheels and put my new set in two birds with one stone, this place makes me feel vip this is where I purchased the truck wouldn t go anywhere else thanks Toyota.

Edwin solario took great care of me !
Highly recommend going with him

Awesome service and very friendly staff! Always go to them!

My Tacoma 2016 was called to review for a manufacturing defect and today I arrived there very early because I have the same working hours as them and I could not miss or knew what time or day I would have to make an appointment. All the officials were there without cars to attend and after explaining my situation. They told me they could not do anything without an appointment. Maybe they did not like that I asked an official to speak Spanish or they do not have variants to use in these very specific cases. I felt a bit of discrimination, because they made me wait long before a bilingual official attended me and quite a bit uncovered, at the time of serving me. I do not know what will happen now because this is a defect of Toyota and they do nothing to address it. .

Great experience. Took care of all my car needs in a timely manner. Will defiantly return.

I had the best car buying experience hands down here at this location! Everyone makes you feel like a family member and not like another number. Buying a car is hard enough so having such pleasant people taking care of you makes a difference! THANK you Philip and Krystin for everything!

I love this place, our family bought all cars here from David Luo . A Chinese agent. Very honest guy

Well run organization. Employees are helpful and courteous. Probably could improve the service line by having someone inquiring as to your purpose so that they can direct you to proper line and parking space.

Aug. 6, 2018 - 3rd scheduled service visit: same story, helpful and courteous staff. Thumbs up to Brandon Rose in service area, Maya in payment area, and fellows in parts area. Didn't get every name, but wish I did.

Negotiable! I got my car from Pervez very nice guy.

This review is for the finance department. Avoid at all costs. Unethical and shady. You deserve to be treated like a human being so don t finance through them.

Very very hardworking staff with knowledge and sense.

Staffs are nice. Waiting environment clean and comfortable

I used the live chat for the first time and I received an e-mail the following day. I was offered a free check up and agent Edwin S. was very pleased to work with. He checked the warranty and called me the part arrived. The service was fast. Before leaving, the agent explained me with details what is covered in the extended warranty. Edwin was patient and knowledgeable. I highly recommend their service!

I fill happy with this guy's for his attention. And HI explain me e everything HIS nice person.

Save yourself the trouble and do not but a car from here!!! Many of the used cars are faulty right off the lot. They are also known for removing good parts from a vehicle and replacing them with bad parts. Also, zero customer service. They care more about making that extra bucks than integrity.

The staff was courteous. The oil change was completed expeditiously. The future possible problems like cabin filter and battery changing were explained. I had no complaints at all.

Finance was great, sales was good. Had an additional 2 hours waiting for a key to get cut.

I ultimately did not purchase a car at sterling Toyota because another dealership had a car with the options and color I was looking for. However I want with this review to highlight that the buying/negotiation process was one of the best. Lincoln Ibrahim was my sales consultant and he was very courteous and respectful. We did not waste time with unneeded back and forth with management and the proposal was pretty well align with my expectations.

Parvez was really great!! He did everything he could to get us a good deal on a 2017 Corolla and was very responsive to phone calls. He made the car buying experience very smooth for us and I could tell he was doing all he could to help us find the right vehicle for a good price. I would recommend anyone to go to him for their future Toyota :)

Hmm, what can I say, prompt and best, Farhan Qadri is recommended.

Great customer service, online service and scheduling was fast and responsive, made it easy to drop off and pick up car

I came for oil change, tire replacement, and tire rotation this week. Cedrick McCall was my Maintenance Expert at Southwest Freeway location.
He thoroughly explained every single step before starting the work, and gave the best deal possible. Cedric was very professional and courteous throughout the process. I am very happy that I chose Sterling McCall for my regular maintenance.
Bonus: free coffee, wifi, and clean air conditioned waiting area!

Quick service with friendly workers who took care of my vehicle.

Burt Mann and his associate was very accomodating as was Amir from Finance but no surprise as purchased at least 5 vehicles from Burt. Toyota overall service cannot be matched. And a big shout out to Rick who dressed up the car nicely for delivery.

Hugo was great and his partner on getting my truck done quickly. The only issue I had is when I was in line waiting for someone to assist me. It took almost about 15 minutes before anyone approached me asking what I needed. Once they approached that is when they pointed out where my advisor was. From there everything went great although my tire monitoring pressure system still isn t working everything was good.

Y oilchange cost 68$ for this time last time they charge me 50$ Plz teel the resone plz

Customer service was really excellent. They went out of there way to find coupons to reduce a really high bill. Car repairs are expensive just like everything these days. I appreciated the attention of the representative that assisted us., Valentin. The Manager was very helpful as well. I reserve a little time and a star to see if the repairs hold out.

I got the great Help from Shaid Usmani he was really help after my car got flooded from Hurrican Harve I strongly recommend him in Stelling McCall Toyota

This morning I had terrible experience at quick service department where they threw away my discount coupon. Oscar service advisor asked me to leave it in vehicle then I got billed for full price. I asked the cashier Ellie about my discounted coupon she had no idea what I was talking about. Service Manager Glenn stepped in and tried to resolve the issue. He could not find coupon in my vehicle.
Glenn was nice enough to take care of the issue.
People like Glenn and Derrick taking care of customers to the highest level to make sure customers feel comfortable dealing with Sterling McCall Toyota and keep coming back
Thanks

7/20/2019
Sterling McCall referral program sucks

Excellent service at the service department.
Derek, Wil, Rosa at cashier and Brayan service advisor.
Excellent service

This Sterling McCall Toyota dealership on Hwy 59 is so wonderful!! I have a favorite Service Coordinator, Pedro, and the service technicians are very skilled. Bottom line: I truly trust this dealership, and am now driving down from to continue our relationship.

They delivered my oil change and ancillary services well.

Oil change and front brakes. They applied a coupon I forgot at home. Much appreciated.

Had to go back and forth to pick a simple $20 order. They could have done better.

I continue to go here because I have good experiences with Carlos and the manager. Recently impressed with their C19 procedures.

All of the staff are great especially Giane and Mr. Quresh! They really worked hard to get me a low interest rate! The service was exceptional! The car was a great deal!

bought a new Tacoma. dealer gave good deal and service while very busy selling vehicles to replace losses from Harvey.

Today I called to schedule a maintenance routine for my 2015 Toyota highlander, I called and made my appointment at 12:20pm. When I got there the service rep told me that I had to wait two hours to get my vehicle serviced. I already made an appointment , I then told the service rep that I had an appointment and why do I have to wait 2 hours? He told me that we have so many cars to service and you are just gonna have to wait two hours. The guy also told me it does not matter who you complain or talk to about this issue, I proceeded to find the manager of this business. The service rep is so rude and has a nasty attitude. I will not ever get my car serviced from here again! Taking my money somewhere else!!!!!!! The rude service rep name is Pedro Villafranco.

The service person was very nice, but I was there for 10 hours for tires, a/c check and serviced, alignment and brake fluid change. 10 hours!

Will Solano & Carlos Flores have been/are awesome. In all the times I've taken my car in to get serviced they have both provided a high level of customer service and friendliness!

Will Solano provides excellent service. Highly recommend.

My service consultant,Ms Sarah Bailey took time to explain my needs.Shw was prompt,professional and compassionate. My service experience was A+ and would highly recommend Ms.Sarah Bailey to care for your next visit.

The internet sales team was excellent. They presented a great no-hassle offer and the entire experience was very satisfying. My only complaint was that I wish that any dealer could offer all of the options i wanted at the MSRP. Namely, I wanted the OEM towing package included in my purchase (MSRP ~$699). Two different dealers quoted me around $1000 parts and labor to install. I think this is more a general problem with the way Gulf States Toyota handles some add-ons and not so much the dealer. Both dealers recommended I purchase an aftermarket trailer hitch.