Sterling McCall Toyota Reviews

Helpful, straight, and the point when we requested their best pricing for the same model vehicle with a different package.

Fantastic service from everyone I interacted with including New Car Sales, F&I and the Parts Dept.

Art &Oscar both we re very professional and attentive to my need

We went there because of the ratings as well as for all the satisfied customers. My sister needed a car. We went because I found a used Ford at the price we could afford. I spoke to Patrick which assured me it was there. My husband went and it had been sold 2 days prior. So they convinced him to get an Acura . So he paid for it. They said it would be ready on Wednesday which it was not. We went on Saturday.. it was not ready had a engine light on emissions issue and they would fix it so it would pass inspection and fix a few other things..back seat window.. They did deliver the SUV late Monday evening.. Now my sister is using it the back passenger window falls down and engine emissions light is on again.. plus it doesn't run right. I am so disappointed. My sister has interviews and cannot go because the SUV has issues. I spoke with the Salesman and he was gonna see if they have another car
Hopefully it works out.
Liza

Will,

You are an excellent customer service representative. You are very helpful and accommodating as we discussed my car service request.

I appreciate your assistance today.

Thank you,
Ben

Bought out truck from home and so far have had no issues with it.

Me. Andreakos was the absolute best. This Toyota could have been filthy and I'd still go back just for his service. On another note this dealership was spotless and the bathrooms are just Buckys gas station bathrooms... Comfortable!! And super clean!! Lol!

Thank you very much for the discount offered. Makes my payment so much better

Took my 2020 Landcruiser in for 10K tire rotation and oil change. Making an appointment seemed easy enough and left me hoping it wouldn't be too busy or at least we'll managed. The service department was extremely busy. Still, only waited 10 minutes to see the service advisor. Very nice guy (he wasn't the one assigned to me when making the appointment, but I guess assignments are just a formality). The tech had my car processed and in the queue quickly. And, what a queue! What was the purpose of an appointment? It took 1 hour 45 minutes for an oil change and tire rotation. Encountered an extremely rude (Kurt and argumentative) accounts payable clerk. One of the worst I've ever encountered from purely a customer service point of view. I won't be going back. Didn't even receive a receipt.

After nearly 3 hours my car came out making the same noise it was going in. I'm unsatisfied with the service I received. I understand that I didn't have an appointment but I would have preferred to have been asked to come back another day with and appointment than to have my time wasted.

Got the truck I wanted for a fair price. The only problem I had was that I pointed out a tire was low on the truck and the sales man said he can have it patched up. A week later I come to find out it was not fixed he just inflated the tire. He could have just told me that he was going to inflate it but could not patch it up I would have been fine with that.

I am not happy with the service
When he handed the car I asked the person
If they checked the air pressure in the tires.
He said everything should be fine.
When I sat inside the car the air pressure was the same as before.
So I am thinking did they do the rest of the stuff
Thanks
Gulamali

Giorgis was awesome. Fast, friendly. Best service consultant I've had yet!

Convenient Didn t feel rushed into buying a new car Staff was supportive and informative.

Check in was fast and efficient. Lounge waiting area was very comfortable. Oil change and inspection went well. Good comments on report. Check out was fast and friendly.

Everything was handled professionally and on time. The staff was courteous and informed me of expected wait time. My APP informed me when he in inspection was over.
I would highly recommend service at this location.

My RAV4 service was nicely done and well schedule by Mr. Rick Howell. He was very professional and friendly support rep I even met. He always gave you an estimated time which the job was done nicely and sooner than that.

I ve got take care right away. The guy that attended me was super nice and checked my car. It was well organized and I am planning to come back again for my car checkup

The ONLY person you should go to is EMMANUEL JOHNSON!!!!! The best cars rep hands down..

I am very satisfy with the service provided by Sterling McCall in southwest location, especially the service adviser, Pedro who is one of the reasons I would go back for my car service. Thank you.

I recently lease my Toyota Sienna with them. customer service is excellent.
we appreciate Hamza Kalender all his help.
Hamza helped us through the all the steps.
Thanks again

I went there to oil change and tire rotation but I didn't get the oil change because is every 10,000 miles because I use synthetic oil and not 5,000 which in my other car I also used syntheticoil and they never told me that with synthetic oil you needed to change it every 10,000.
They problem was that I told them to do tire rotation and they only did one side and on top of that they scratched my rim. Never going back there anymore..
Dereck haven't address the issue yet.
And I just found out that they left my coolant cap open and my car almost overheats. No professionalism from those technicians and management.

Robert was an amazing salesman. There was no high pressure sale feeling, just facts. He was very knowledgeable about everything. I would definitely buy another vehicle from him in the future.

Grest place to buy a car no matter your credit score. The staff is competent and Zausa was so helpful he make sure I get what i wanted with my poor credit history.

Worst experience ever. I came for an oil change and the technician did a horrible job. I even had to speak to the manager and they had to replace a part from the engine.

Courteous and quick
Quality service

Charles at the parts department kept mimicking me over the phone and repeating oh my god, oh my god just because I didn t know the exact name of the part I was needing. Although I gave him the VIN, and fully explained the location of the part and the part description. How does someone so unprofessional like this guy keeps a job at Sterling McCall, I have no idea. There are no limits or standards anymore. Customer service is dead. I asked to speak with a manager. He said he was one, and then he just hung up on me.

Staff was wonderful. No pressure and smooth financing. From beginning to the end. Very professional and gracious. Will recommend famity and friends to Sterling McCall Toyota.

I have always received excellent service since1999. Robert provided prompt and professional customer service. He is excellent and great at what he does. I have been working with Robert for 9 years. The entire staff at Sterling McCall was great to work with. Very personable and professional. Thank you Robert

They have a best customer service ever I seen. I want to tell thank you to ABDULKADIR he is best employee. Nice car and nice service thanks Toyota

The service was excellent, fast and the staff very friendly. I recommend it!

Was a pleasure in getting the things done at a quick pace

The device quality has been going down recently. Today was the worst experience so far. The advisor did not call or look for me when service was done. After waiting for 2:30 hrs for an est 2 hr sevice when I inquired, I was told that the car was done but the advisor was out for lunch and they were doing paper work. After additional 20 minutes, I expressed my displeasure and told them that I would like to talk to their sevice manager if my car did not get done in next five muntes. I gave an addition 10 mi Utes and was getting ready to ask for the service manager when the paperwork got delivered. Very disappointing for a customer who has bought three cars from sterling McCall and has been a loyal customer for over a decade.

The service staff was knowledgeable, the maintenance price was affordable and the wait time was acceptable.

I've always been a Sterling McCall customer ever since I purchased my first Toyota. The service is always consistent, the staff is very curtious and more importantly the multi-point inspection informs me of any issue(s) that require attention. I appreciate their honesty and superb work. Customer service is a thing of the past, however the guys at Sterling McCall are cognizant of what it means to provide customer satisfaction. That's the reasons why I continue to patronize their business.

Best salesman Sam Raza. He gave us an Excellent Customer Service and made everything so smooth for us. Came home with a brand new car. I am extremely happy.

BEST CUSTOMER SERVICES.
THEY FIND A WAY TO HELP YOU BY ANY MEANS, HAVE U LEAVE WITH A SMILE.

The service department was able to fit me in for a flat tire and took great care of me!

Maurice and Victor were a pleasure to deal with. Everything was done on time and as promised. Would definitely recommend them to friends and family.

I have been buying cars from Toyota for over 20 years. I have always enjoyed the customer service. Eugene is the best car dealer at Southwest Toyota.

Had a great expirience with the Sales person he was gret to work with the finance dept was way diffrent dealt with some with the last name Georges worst person to deal with made my expirience the worst

Received an email offered a special deal for oil change. Was told the oil does not fit Camry when arriving. Do not trust any email they send you. not even the punctuation marks. Their website offers lower price which you will never get.

It is always my pleasure coming to Sterling McCall and visiting Adi Diaz (Service Adviser) for any service needs for my Toyota Rav4 and Camry. I Will recommend the service adviser and the dealership with very high remarks.

Good, bad, or ugly; it really depends upon who you deal with at this location.

I m really feel safe when I was doing oil change from my car bec the honesty and hospitality of the workers and services. Highly recommended!

I purchased a new 2018 Toyota Corolla one week ago. Mr.Bashir Sattar was straightforward explaining the buyer process. Melanie Floyd is a true Professional. She spent time describing different coverages which match my needs. Melanie was such a professional and such a beautiful person I asked for her telephone number. But, she politely rejected me LOL. The overall experience was great and I highly recommend Mr. Bashir Sattar as your next salesman.

Great fast service never have to wait long when you have to make an appointment Rick the service guy is always awesome

Excellent customer service, fast service, great environment, waiting room and beverages, reading room to allow working while waiting on vehicle, awesome place to be at. I would definitely recommend this place to all of my friends.

After flood service by SM, I drove out and noticed the steering functioned weird, went back to SM, the svc rep told me it was digital controlled and should like that way, then he and I tested the car.I left the car there again. I was called on next day for the car was ok and no issues found by their tech foreman.I invited two of my co-workers to test my car after got the car back,both agreed with what I described. I then made an appointment with the General Manager of SM,and GM tested my car with me for 30+ minutes. Eventually they found out the issue which from was a broken yaw censor (a part in Electronic Stability Control (ESC) , failure of this part could be dangerous) which was flooded under seat but didn't get detected during the flood service. I then sent an email to GM to ask GM to
verify if all the flooded parts had been checked ok and some concerns and I got no response.

Probably this was the last visit for an oil change, I had good impressions in all my previous visits. Not much of waiting without a prior appointment. this time I made an appointment but everything went wrong. I arrived at 7:45 am and ended up leaving 2 hours later for a service that I had usually taken an hour before, without an appointment. Without mentioning that was entered in my vehicle was wrong in qualifying my car with a salvage title when it is fully certified, without forgetting that did they time to verify the information with me, therefore they delayed the service until I had to ask what was happening. Very bad service

Thanks to Shawn for helping us with honesty and patience to find a great car for us. He is a professional for finding the best.

Service was awesome and the gentleman over there helped us a lot and took care of us. The car is amazing. I love it thanks a lot (Leo)

Timely service for a dealership. Only complaint is their unwillingness to replace a malfunctioning part on brand new truck because it hasn t stopped working permanently even though it is repeatedly malfunctioning.

I came in for a state inspection and because I heard an unusual noise my car was making. My consultant was polite and spent time answering questions and explaining what maintenance items were recommended for my car and the cost. I was very pleased with the service I received. I drive 22 miles each way, passing other dealerships, for service because of the honesty I have experienced at Sterling McCall Toyota.

TOYOTA has always been very professional
And takes care of any issues big or small
Very efficiently and courteous
Ray kei is a wonderful and kind good service man and have referred him many times to friends !!!!
Tks - 01/17/19
Vyh

So far i.have nice experience with sterling mc call toyota. Professional people and some good customer service

I appreciate being treated like I'm family. Sterling McCall has a customer for life !

I received outstanding customer service while at Sterling McCall Toyota Express Lube. They honored a competitor's coupon, so I received a great price. Also, the customer service rep was very informative during my multi-point inspection review. I always go to Sterling McCall Toyota!

Our family purchased a Highlander from Sterling McCall and we were so satisfied with the whole experience. Senad went the extra mile to find the car we were looking to purchase. He was fair with his price and followed thru with everything he promised. We would not look anywhere else for your next vehicle.

I am happy to have made a good deal with them, jose muniz is the best seller I have ever met, he took care of me as a family I m so happy with my new 2018 4Runner off road I m glad I went to Sterling McCall Toyota

I was helped by Tunde and Senad, and they were great! They helped me find my perfect truck and the perfect deal and kept me updated all along the way. Highly recommend!

Mr. Farhan Qureshi, Extremely knowledgable and very responsive. We bought one toyota tacoma from the gentlaman for our son. I ended up going back and buying 2 more vehicles the same month from Mr Qureshi. Amazing customer Service! Amazing ! Highly Recommend!!

The staff is always curtious, kind and attentive. Though I set appointments to be sure I am seen, if I come early I can still be seen! Great for people on the go!

Horrible Experience! I basically had to beg anyone to work with me at this dealership. I placed an order for a vehicle earlier this week and no one even bothered to contact me to confirm anything; I basically had to beg someone to take my down payment. I m relieved that I didn t end up buying here because if the sales process is like this I can t even imagine how it would be to get my car serviced here and continue to deal with the lack of professionalism. There was not one person I talked to who was remotely helpful including the managers. it s absurd that I placed an entire order for a vehicle and not one person contacted me. While I do understand you all have other customers and are a very big dealership, that level of unprofessionalism is ridiculous. Also, the "Acceleride" car buying process is heavily advertised on the Sterling McCall website but it seems they don't honor it. Thankfully, I took my business to a different dealership and was welcomed and taken care of in a prompt and courteous manner. I got my car purchased in a matter of hours without any confusion, or lack of communication from the dealership. Im so grateful that I dodged a bullet and didn t buy from this incompetent dealership. I m very disappointed with my experience at Sterling McCall and hope that you all will take my feedback into consideration before you consider buying a vehicle from here.

The problem had not been fixed when I picked up car. Radio still not working.

Been looking for a vehicle for my dad for a while now.Found a nice 2019 4runner 4x4 marked at 36,000 msrp contacted the internet sales manager Kathie Marsh she was very nice very well knowledgeable in what i was looking for.She went the extra mile for us in getting us the best deal,manage to get the price down to 34,560 for us.I had priced the same vehicle same color at other Toyota dealers,they were to high.We consider it a great deal and end up purchasing it.Very pleased with the service and staff we were in and out In no time.Been a customer of Sterling McCall Toyota for a while now i too have a Toyota suv and always go to for parts they have lowest prices on the market.And the service department don t try to hustle you in offering repairs that you don t need.Thank you Ms.Kathie Marsh and god bless.

Great location! Go to Brandon great service provider! I've been to 3 major dealerships around the nation and by far the service here is the best!

I love this place. Customer Service is impeccable. They are meticulously thorough in their explanation so there is no question my vehicle will be taken care of. The wait wasn t terrible and faster than most other places that I have visited.

I want to send a special thank you to my service advisor Giorgis Andreakos. He was knowledgeable, courteous and communicated exactly what was going on with my service today. Appreciate that very much - it made me drive off with a smile!

The line was pretty long when I got there but that didn't stop me from being greeted on a timely manner. Service by Britney and Charles was friendly and effective. They finished faster than the estimated time they gave me. Overall, I was very satisfied with my visit and would come back.

Great place to work. Great place to train for tinting aswell.

I appreciate the time and communication that Luis provided me. Great experience!

We bought a new car for our friend and our Financial Manager was ANNIE DEHOYOS she was the nicest,the most professional,and social lady she was explaining everything she was excellent lady and she was really helpful THANK YOU MS ANNIE DEHOYOS and thank you Toyota for having such friendly and professional personnel

My husband and I went to find me a used Rav4. They had a wide selection to choose from, and we were able to find my perfect one! Thawng, our salesperson, was kind, helpful, and not pushy at all--he just genuinely wanted to help us find the right car for us in our budget. Great experience for us young inexperienced car buyers. Thawng made it easy! Highly recommend!

I always leave Sterling McCall Toyota with a smile on my face for the great customer care i get from Jose Lopez. He will help you find the vehicle you are looking for, he is very helpful and very attentive, he always greets me with a pleasant smile and a great atittude. Me and my family have been coming for years and will definitely continue to come. Always enjoy going there. Definetly ask for Jose Lopez Great sales man .

Sterling McCall Toyota great easy buying experience

Son Vu is a wonderful sale person. I'm really happy with my purchased at Sterling McCall with his service. If anyone in my family or friend ever need of an automobile I definitely will refer to him.