Sterling McCall Toyota Reviews

Georgis in the service department was great! Polite informative and quick. I had a tight time frame and he moved things around to get me back on the road asap. I will be coming back.

Service was quick and to the point.

The offer and truck they made was honest, up front and on the lot.

Bella was great as she was to the point and didn t try to sell me any fluff.

Overall the experience was better than I expected as everything they told me was upfront with nothing hidden. That is why I walked out with a truck that day

Very good service.

long wait if you need card wash :)

It was my first time that I came to Toyota to get my car oil change. At first , I was kinda confused . Didn t know where to go or if I needed to have an appointment.
Carlos Flores was my service advisor.
He was very kind and respectful.
He took care of my Toyota Camry , didn t waited that much.
I definitely recommend to go and ask for him.

Sincerely,
Lesly Menjivar.

Definitely one of the better places if you intend to wait while they work on your car. Complimentary wi-fi, huge waiting rooms, and plenty of TVs. Fairly reliable too, of course.

i spilled coffee on the back seat of my 2003 toyota matrix xrs, i called the service department of sterling mc call toyota for assistance and was transfer to pedro b. (service advisor for sterling mc call toyota), after talking to this joker. he told me that he doesn't know how to remove the seat and there was no mechanic around for assistance. i see why these guy was rated 3 stars, with jokers like this 'mr. service advisor pedro b.'working for them. they are lucky to be rated 3 stars. would be the last time i and my families has anything to do with this location !

Service center techs are quick and pleasant. Love the lounge and internet connection. I can work at a table and enjoy free coffee. Nice touch to have a deli in case you are there for awhile. . Also everything clean.....Nice relaxing atmosphere.

These guys are the best. Rick Howell kept me informed and had my car fixed in record time. They even came in under budget. I will be back. Thanks guys.

They really care about the customer and they leave the experience wanting you to go back. Service is amazing.

Sterling McCall is the flagship. Been a customer for 20 years now. Service advisor Brandon is always the best. Kind and professional. This is more than a dealership, these are friends.
And I always look forward to leasing my new Toyota from Michael Wolf. Who is like family as well!

I took my Highlander to the service center because the engine and skid light were on. Tests done showed several coils were misfiring. Will Solano was my service advisor and he is an excellent exceptional advisor to work with. Wil was very patient, informative and responded to the many email messages I sent him prior to setting up the service appointment. His calming demeanor made it less stressful to deal with the unexpected car repair needed. Thank you Wil and to the team who fixed my car. Wishing all of you the bestest of all things great!!

Philip Nguyen is THE BEST! He gets you in and out, is honest, and has the best attitude. I drive an hour to get my car serviced by him because he is the only mechanic I trust! Thanks for another great check-up!

Although our decision to purchase a car was with a 5 day span for our own personal reasons, the representative that we had was outstanding and had the knowledge needed to give us the satisfaction we needed as a customer. The representative did everything they can to make us happy when coming to purchase a vehicle! My family and i had a great experience working with him!

Very great customer service! Loved the environment of their work habits (:

This is my second experience working with Rey Qui one of the associates of the servicing department at Sterling McCall Toyota and I must say that he represents the best in the industry when it comes to professional service. I would not hesitate to recommend Ray Qui and Sterling McCall Toyota..

Two words: Employee bloat.

Summary: It took 2 hours to give me a code that I already told them when I scheduled the appointment. They wasted my entire afternoon and I left without the estimate that I had scheduled the appointment for because their 'free' diagnostic appointment was only an engine scan, which I had already informed them I did not need, and they wanted over $400 to give an actual diagnosis before they even gave an estimate for work.

Long story:

My boyfriend's check engine light had appeared on his Toyota. No obvious problems or noises and an engine scan returned P0345, meaning an issue with the camshaft (or its sensor, wiring, etc). I took it into a Midas and was told that it would be $200 to replace the sensor.

Wanting a second opinion, I called Sterling McCall to see if they could give me an estimate. I gave them the engine scan code, told them that there were no other issues, and asked for an estimate. I was told on the phone that they would need me to bring in the car so that they could diagnose it themselves and that it would be free to diagnose it so that they could tell me what the real issue was for the check engine light. Please note, I already had the engine scan code. I told them that I had it and asked for an estimate to replace the sensor...

IT TOOK TWO HOURS TO REDO A SCAN THAT TAKES LESS THAN A MINUTE! AND THEY REFUSED TO FURTHER DIAGNOSE WITHOUT MORE MONEY!! Two hours!! For something I had already done in a minute! I dropped off the car, wonder why it's taking so dang long only for them to call and say the code P0345 was coming up and that was all they knew. I had waited 2 HOURS for them to tell me something I was clear in communicating before I arrived that I already knew. I asked them if they had done more diagnostic work and they asked for $422!!! That price did not include the actual service to replace the part, legitimately just for them to go under the hood and look at the engine parts more carefully. I had been very clear that I had already taken it to someone else and just wanted a second opinion. They wasted 2 hours of my time (not including the hour long round trip drive) knowing that I already had the scan done and conveniently forgot to inform me that the free diagnostic test was just a simple check engine light scan and anything else would be HUNDREDS of dollars more.

It was frustrating to see the sheer number of employees leisurely walking around, and still having it take that long and also not have it be transparent. When we look for a new car in the next year or so, we will not be coming here.

Great customer service. I was offered some nice promotions with my visit. I am planning on returning.

I have used Sterling McCall Toyota for about 20 years for the maintenance and repair of my former Avalon and now Camry Hybrid. They have been solidly reliable, attentive, and reasonable the entire time.

Excellent job. Very happy with the information shared about the work to be done, time to clear a long list and the facilities to wait until the service is completed.

The oil change express was great as usual. I was able to get in today and out within 30 minutes. That is why I take my car there over a lube group.

Mr. Hamza Kalender is a great salesperson
Mr. Shahid is the best supervisor of new car sales.

Quick Sevice minimum waiting time excellent services

Excellent service, I forgot the technician's name ,he's a latino guy with a pony tail nice and helpful person.

Always works me in and gets me in and out in a a decent Luis in service is awsome.havent had any problems except when I bought the truck. But that. Has come and gone so I move it back OF my mind and all good since but that part was not am itching with its. Way before

I have always found Sterling McCall Toyota to be highly efficient and has great customer service.

Very good service and attention, Mr. Pedro was so polite and explain me everything about the plan service I have, the waiting time was good too.

Special thanks to Glen Blankenship, the service manager, who is very professional, considerate and kind. Due to some misunderstanding, I took my car to Sterling McCall Lexus to do the maintenance, rather than Sterling McCall Toyota. Glen contacted a few departments, and even my original dealership, to retrieve the relevant data. After confusion clarified, he had his crew to get my car inspected, and also provided me his advice for the next services. I was deeply impressed and feel grateful for his kindness. Thank you again.

The service department here truly goes above and beyond to ensure satisfaction. I had an issue following a repair from over 2 years ago. I spoke with Derek (the service manager), and though he didn't have to, he went out of his way to help me resolve it in a way that was fair to all parties. I would definitely recommend this place to friends and family.

I was looking for a truck and happened to visit Sterling McCall Toyota . I was lucky to meet George Kolacherril , Sales&Leasing Manger and with his professional knowledge and help, I was able to make a decision to get Toyota Tacoma Limited. Now, I am happy that I made that decision and enjoy driving it. Loan process was easy and fast. George Kolacherril is a true "Commitment To Excellence" person. Thanks George.

Outstanding service. Victor was such an amazing help- very patient and polite. I highly recommend Victor for your car searchjng needs.

Horrible... came to see and test drive new van. Been here for 30minutes and no one ask me if I needed any help. Guys just watching news or playing on their phones

Staff at the oil change service upfront desk are extremely disorganized and the customer service is just terrible. A guest can't even ask them a simple question because they don't know anything and they don't bother trying to go out of their way to help a guest with their concerns. However they sure can have side comments for example "I'm trying to play pokemon go" or being on the phone in front of guest being to busy with their side comments. How is that professional ? The management should honestly do something about their employees customer service in the front desk because its awful.

I arrived at 6:50 am and was second in line
. I only needed my regular oil change, but I was told I need to get a new battery.
I also was told I had a leak underneath my oil pan and that my rear right tire had only 12 lbs. of air in it and I should have that tire checked. The service wss quick, efficient, and most professional. They offered to take care of all of the issues but I declined. Thank you for great and courteous employees.

Johnny was great - he was very through; he knew what I needed and wanted, he delivered.

I had to replace the engine in my car. Will S. was AWESOME! He accommodated all my needs, answered all my questions, and made the service process fast and easy!

When I visited Stearling MCcall it was an amazing experience. Since one is parking until you leave fully satisfied. They treat you like family. The seller JUAN MATA tremendous person I recommend it to everyone. Not only does it deserve 5 stars, it deserves all the stars in the sky. And how many times I need a car I will go with him. Thank you very much mr. JUAN KILL.

Had to remind couple of times to change my cabin filter. Didn t change when I went to pickup vehicle. Had to ask again and wait so they can change it. May be the location is too busy to handle the work load.

If you have a salvaged title they won't work on your car. Let them know that before you have it over there for 15hours

-Excellent sales and support here on my recent purchase. I will highly recommend Farhan Qureshi for the great price on my Rav4.Would given 5 stars for Farhan.

However giving 4 stars mainly due to pathetic experience with Toyota Finance. They tried selling finance at unreasonably high interest rate and sale of extended warranty at very high cost. Don't fall for the tricks and pressure at finance department.

I had an awesome experience at this dealership! Tunde Samuel was awesome! He was very patient, friendly and understanding. Also, helped me get an amazing deal on my new 2019 RAV4 Limited AWD.

I had gone through like 6 dealers in the San Antonio area. They all tried to take advantage of me and push me into something that I knew I didn t want. One dealership said that I d never in a million years find the price I was looking to pay on a Crossover like this and that I should settle for this. Another dealership told me that they were the best dealership in the great state of Texas and that people come from all over to buy from them. His tactics were awful and made me not want to do business with them and try to steer people from dealing with them.

Just when I thought about giving up. I came across Tunde Samuel at Sterling McCall in Houston. Out the gate he assisted me and was able to locate the exact model, color, and trim that I wanted without feeling like I was small or as if I wasn t going to find what I wanted. I m grateful to the Tunde and the Sterling McCall team. I drove 3 hours just to buy this car and I d drive 3 hours again if it meant I got to purchase a car from them. They really make you feel welcome and they don t try to be pushy or force you into buying something at an astronomical price.

Great service kevin, the service advisor in express oil change area was always a great help and took care of me while i was there, he gave me the best options and everything i needed to get done and out of there.

The service has always been timely with right estimate

I always come here for my car maintenance, the service and staff here are really good and friendly. I will be back.

Respectful, friendly team in the service department. Timely service. Thorough vehicle check and report to client. Always receive the best service. Very pleased.

Very slow service. Expect to wait for more than 2 hrs. Currently waiting for almost 4hours.

Well, I been looking for 2017 highlander for almost a month, I checked almost all the dealerships in Hosuton and didnt find the color that I want or the prices was very high, fortunately decided to go to this dealership and you can easily tell how its difference than the other dealerships that I been before, they have many options, helpful sales team and the best things is NO HIDDEN FEES or any add ons.

If you decided to buy a car, Ask for Salim Adil, he is very helpful and has 11 years in this dealership as he said, so he is expert and can work with you to norrow your options.

High recomended.

Everyone was very friendly, professional and courteous.

Excelent service. Brayan Lehr was very attentive and clear on the next steps to maintaining my car in optimus condition.

I bought my used Hyundai Elantra from this place earlier this year. When I bought it there were a number of things that they promised they would fix including installing a shark fin antenna. That was not done when I came to pick up the car and I had to argue in order for them to agree to order the part and fix it later. They told me they got the part so I dropped my car off and took an Uber home. I got a call an hour and a half later saying they had the wrong part and would order the correct one. Came back again a month later. After two hours I was told they had the wrong part again. I am still yet to get this fixed from February. Hope to never have to come back after this is finally done.

On the flip side, David Perez is pleasant to work with and it s not his fault that the department that orders parts is trying to save money by buying the wrong parts for cheap. Garni, the car salesman that helped me was also fantastic. Highly recommend him

Had an appointment to do a oil change and it took almost 3 hours. Sadly this is the 2nd time in a row that this has happened to me so not a one tine deal. I know COVID has cause difficulties with staff but I think customers will leave if it does not get fixed soon. Otherwise great work and plan to stay with you in the Hope that it gets fixed.

VERY courteous and fast service, and informative in terms of communicating maintenance that is needed on vehicle.

Great people, great store, nice deal. That you can count on .!

Cedric was thoughtful, clear and informative
This was a great experience.

The maintenance on my car was quick and they were able to knock the price down a bit.

I believed my washer pump failed but turns out West Lake Houston Autobody forgot to reinstall the hose when they repaired my hood. Thankfully, Sterling McCall tech performed a vehicle inspection and connected the hose at no charge. I paid for the scheduled oil change and was notified of other maintenance that should to be serviced. I was pleasantly surprised that the Service Writer did not try to upsell me on unnecessary services. I appreciate honesty when it comes to customer service. Thank you Service Department.

Great dealership! Worked with Steve Ye, all in all a great experience in purchasing my Toyota Camry 2018.

As a Benz tech with 30k followers on social media, my followers know what dealers to do business with. "Fabien" the parts manager refused to take back 2 horns that wasn't even installed. "No returns" Um what? I can understand if it was installed. It wasn't even opened! Please DO NOT do any business with Sterling McCall Toyota instead drive a few miles north or south for better customer service. No warning from Albert either as the order was placed. Stay away! Been doing business with them for 2 years, spent thousands of dollars. This is how they treat you on 120 dollar return? With covid & the economy down they will be happy to sell you anything with no returns, just sell sell sell.

I had great experience and top satisfaction during the process of buying two cars from sterlang McCall toyota in Hoyston. My sales man was Mr. Sattar Bashir and he was great and very friendly and very profissional. I would recommend him to any one want to have great and easy time buying a car. Thank you Bashir and thank you Sterlang McCall.

Absolutely the best buying experience I've ever had!!!!

My experience started with Jerry bush and Robert savala. These guys made my family feel like royalty!! I could tell right away that we would be doing business here.

Robert was my sales guy and made sure I was well informed on the highlander. You can truly tell he has a passion for his job. He took the time to show us EVERY feature from safety to helping me set up both or our iPhones and hooking up pandora( my wife's must have ). Melanie in finance was amazing as well. she went over everything that I wanted (warranty, wheel and tire protection, gap, and scheduled maintenance) front to back.

One of the most surprising things is even after the sell Robert was still very attive. He really took the time to make sure we knew how to really untilize every feature on the highlander. He made sure I had all of the important numbers (warranty, service, roadside assistance) and his direct contact in case we needed anything.

I was already a true believer in Toyota products but I am now a life long customer to Sterling McCall Toyota.

Thank you so much Jerry bush and Robert Savala and Melanie Floyd, Y'all are truly one of a kind!!!

Thanks again for making this this experience so great!

It was really funny when I visited this dealer. My consultant did not let me negotiate a car. He said price of car is $25,000 + $600 (or $700) accessory + ttl - $2000 (rebate from Toyota). Then, he gave me a pen and asked me sign it. I ask him if could he give us the best deal. That's unacceptable. He confirmed that a car was sold that price no negotiate. He said I was wasting his time. I think my time was waste by a bad consultant. I don't know why this dealer hire rude consultants. I read some reviews and find out some previous buyers have bad experiment (could not negotiate). I am not happy with this dealer.

This dealership has serviced cars for me for years, but their service has deteriorated. A regular maintenance took over three hours for a car less than two years old, and despite clearly giving the rep my correct phone number, and then reporting that the communication was going to the wrong number, they never got it right. Very disappointing!

I had taken an appointment to get my car maintenance done but the staff could not find my name but was considerate to get my car checked in, had to wait for over 90 minutes. Thanks for the crew and especially Mr. Flores for helping with my car.

Everyone was very friendly, they treated me like family. From taking care of my rental to getting me in my new Tundra, the experience was amazing. Robert Savala was very knowledgeable and helpful on helping me pick and getting me the best deal. Im a first time customer and will be going back on my next purchase. Thank you guys at Sterling McCall Toyota.

Customer service from service rep was quick, easy and very professonal taking care of customers request.

Really awesome experience buying my car here would recommend you talk to Diego awesome person thank you

I am on my fourth Toyota and I love having the ability of being able to sit in my car during my express lube services. I have been coming to Sterling McCall for over ten years because of the service and today was no different. All the guys worked together and that means the world.
Thank you Thank you Thank you !!

Not that great the communication from the employees to the customer

Excellent
Very helpful and friendly
Appreciate the time helping me

I had a pleasant experience at Sterling McCall Toyota with my purchase of a pre-owned Tacoma. From first finding my Tacoma online, to test driving, purchasing, and taking delivery of the vehicle was a pleasant experience. No high pressure sales to buy the truck or finance my purchase. All went smooth, proceeded fast and I took delivery in less than 12 hours. And some will ask "why didn't you just drive it home that day?" Because the salesman found a small problem with the door lock and didn't want me to have to come back later for repair. Thank's for taking that time to save my time! Good Job Guy's and Thank's again..

Excellent services, I will definitely rate them five stars.

Being totally honest, I have had my fair share of bad experiences with the Sterling McCall Toyota Service Department but when the issue was brought up, they have always taken care of me and my 13 year old car. I look forward to continuing to visit them to preserve the longevity of my 06 Corolla.

The staff will keep playing you by 10 15 30min waste of time the dealers are mean

Very helpful and fast service. Made me feel my Camry is important and will be well taken care of. I will reccomend this dealership and whole operation.

Anthony, at the express lube, was very knowledgeable and accommodating. He explained everything before it was done and kept a line of communication with me. We got our brakes done, and considering we didn't make an appointment, it was done surprisingly quick. We left with the peace of mind that it was done right. (Sterling Mcall) Toyota for life!

Will is always provides good service. I bring my car to Will for an oil change, multi inspection, change brake pad and other services. He is very professional as well. Thank you Will.

I love Sterling McCall Toyota, great professional and quality service. Thank you!

Munir was very helpful and attentive in working with me on my purchase. The whole process was very quick and efficient and he followed through on the various requests that I had made as a condition of sale. I would recommend working with Munir and also with Hamza Kalender on the finance side.

Overall very good experience with Sales team, General Manager, no pressure to buy car, very knowledgeable staff.

But beware from Mr Rivera in Finance dept who sold extended warranty in double the market price and later tried to misguide me while returning.

Large service facility, 7/8 service advisors, competent mechanics. Roomy waiting lounge, highly accommodating and...pricey. If you have a competent mechanic whom you trust, it might cost less for equal work.