Bought my car from Tam Quach, trustful honest salesman. My family getting all our cars from Toyota and from Tam. He will happy to help you. I trust Sterling McCall and i trust My salesman. Buy cars around time when they get new models, you can save some money from previous model.
They provide good service and thus far have not attempted to pressure/scare me into buying unneeded services.
Made car buying easy and enjoyable. I highly recommend them.
It does not make sense to allow people to continue making same-day appointments when the wait time is 3 -4 hours even for people who have appointments. That is such a disrespect for the time of your customers.
Great service. Made an appointment and was in an out!
Internet department was great to deal with! It was a pleasure working with Bella to purchase our new Toyota. Highly recommended!
I scheduled an appt with Mr. Luis Hernandez to have my car serviced. He attended to me when I arrived. When my car was serviced. Mr. Hernandez explained to me that the cabin filter needed to be changed. That was done within 10 mins. He came back and brought me to the cashier and met me outside and walked me to my car. I was good to go.
Excellent service as always.
Quick question. Is there really 0.00 down and low payments as such? Can someone w/ bad credit but a excellent job please answer .
Wait time after leaving the car was very long. Rest was good. It seemed like the person who repaired the car tore my backrest belt when he wanted to take that off. Car was serviced well though.
The president relates to his customers and staff very naturally as a family and the workers demonstrate this passion
Always love coming here very honest and detailed. They always give me a list with the price on what needs to be done and how soon it needs to be done.
I will give 5 stars to the salesman, 2 stars for the sales manager and 1 star for the finance person/manager.
All in all, not a bad place if you're willing to pay 10% more than in San Antonio or Dallas dealership plus 5+% APR 60 months financing for 2019 Toyota Camry (700+ credit).
If you have enough budget, this place will be efficient and with nice salesman.
But if you want to stick to the budget, make sure to shop around SA and Dallas. They have lower prices than here.
Excellent salesmen & finance team makes for a wonderful purchase!
Very good!!!and good lounge and service. Wifi are fast
The gentleman wad very polite and knowledgeable in telling me was needed on the car.
Carlos Flores is absolutely amazing! He is always helpful and is the only advisor that I choose to work with. I look forward to getting my car serviced by him.
Had a good experience at Sterling McCall. Hugo was my service advisor and he was great. They charged the quoted price and didn't make it seem like I needed everything fixed at one time. The checkout ladies were nice as well. Will go back for other services.
I had bought 5 cars in other dealers but I hadn't had such an experience like this!! Mr Bashir H Sattar is really nice, an example for the sellsmen, he answers all the questions in a way that you feel satisfied, he really knows about costumer service. Also Mr Mauricio Rivera, the finicing guy, very very nice and helpful. Thank you Toyota for having people like this on board!
I had a great experience with Rey Qui. He was very helpful from the very beginning and kept me updated along the process. He shared with me the findings of the service and made recommendations. Thanks Rey
Amazing customer service. I was told I I would probably have to wait up to 2 hours because I came on New Year s Eve but it took around 45 min for an oil change. I am a satisfied customer!
Thank you for great service. Could have been a bad experience but you all made it smoother
The great customer service combined with excellent work makes Sterling McCall Toyota my "go-to" shop for vehicle maintenan
ce. Wil Solano is a remarkable service advisor. He always makes my visits first-rate. Thanks to him and all involved in keeping my 10-yesr old SUV running like new!
Great service Waiting? Let me help. Early? No problem! Ask for Wil he s your consultant. Terrific! Quiet space to work without TV? Wonderful.
Brayan in service did a great job.
Not sure about the parts department.
Our whole family buy car from here. Mr. Salim Adil is our regular seals man and he is been helping us to find new car since 2007. We keep going to same dealership and same seals person because he has been always honest and drama free. Finance group will chew your head for sure and all dealership finance are same. I am 100% sure others might have worse experience here but our overall experience still good regular and warranty service. Also its depending on who is dealing you.
Carlos was and always helpful and professional!! Tina, the cashier, was great too!!
My mom took her new truck in for service and I had paid for the 4-5year service plan when I bought and still the technician attempted to charge my mom. Everything was fixed but the waste of time and uncomfortable situation is and will for ever be in my mind. I have been and management for 5 years and I've always lead to believe that customer service is essential.
Service was awesome as always can't say enough on how good they are this my go to place for service
Great place, great company, unbelievable great customer service... million stars
Today was a good customer service with Luis Hernandez the cashier need to smile more
Looking at a 2020 used Tacoma priced online for 35k, I called and they told me price was wrong and want $39,900. Did not do anything to correct their own mistake. Will not recommend this dealer.
Specially for service center 9400 Southwest Freeway Houston, TX .
Price charged and Price quote given on phone has difference of 150%. I have given several calls to understand this ..but kind of unprofessional behavior.
Even after a prior appointment, a battery replacement took more then 1 Hr and 30 mins.
I felt like cheated.
Parts counter guys were rude and seemed like they were annoyed I was there... Prices were higher than competitors and when I pointed it out they used the same old excuses... They did have the part I was looking for so I gave them 2 stars.
From your receiving staff to the final personnel have all done superb services. Keep it up. When I compare to different places in other states l visited, your services were extraordinarily wonderful. Continue make the company great.
Was treated very well by Sam Raza, he helped me find my car and great deal.
I really like the service. It is great and fast . So far Adilson has taken care of me (:
2 hours waiting for an oil change and and there were not many customers! Definitely too slow
Rick Howell assisted with history on previous service to my Camry.
He detailed steps and parts to be used in brake overhaul for both front and back and answered all concerns. His estimate of time required to do the job was spot on. His friendly demeanor was great. Will ask for his assistance next time I have questions or need service performed.
I went last week to test drive a Toyota Supra & was very disappointed with the way I was treated. I was told I had to buy the car to test drive it. I couldn't believe the words that came out of this guy's mouth. I started to leave but then was so fuming mad I felt I needed to speak with the manager. He was also very rude & I could tell he was the one who directed the salesperson to say that statement. I couldn't believe I was treated this way...1. in this time it seems that the dealership would value anybody that walked through their door. 2. Having my own business, I can't imagine speaking to a client in that way. I ended up going to Autonation on I-45 South where they couldn't have been nicer & accomodating.
Having the appointment saved time, proficiency & received professionalism with customer satisfaction. Thank you Pedro.
Awful! Came here for a simple inspection and they broke the trunk release, then refused to fix it. Before I went to the lot, I popped the trunk to put my stuff there, so it wouldn't be messy, then I drove straight there. After waiting two hours, I retrieved the car only to find the latch broken. One of the owners came over and said that they don't touch the trunk. When I explained that the latch worked fine before I came, he said that they weren't responsible and walked off. If you come here, be sure to check everything works when you pick your car up. I won't return.
I have couple experiences with Sterling McCall and but th have been great. Both service representative have very profesional, especially Will with Toyota Sterling McCall. Very pleased and happy with his profesional work from the start and end.
Mike Wolfe has integrity and a heart for service. He made the purchasing process for my 2021 easy as can be. Thanks Sterling McCall Toyota!
My car was taken in quickly. The tech told me what work would be done and about how long it would take. I asked for a new front license plate holder and it was done. Had a good cup of coffee and received a text that my car was ready. The tech gave me the service report and told me what to expect the next time. Great service!
Love this dealership! First time buying a Toyota and the customer service is amazing. Tam helped me and he got me into the best car and still at my budget! They're all extremely friendly and will make sure you'll get the best bang for your buck!
Thanks to leo cerda for the great service and professionalism.
They meet customers with smile sometimes. After selling their cars you aren t welcome anymore. They hate when you give feedbacks.
Helpful staff. Courteous. Able to squeeze me in, even though I didn t have an appointment. Will definitely go back to that dealership.
It was an excellent service and I was very satisfied.
This is the worst Toyota service ever I have ever seen in the United States. I dropped off my car for oil change at 3:30 PM and requested a shuttle service. And after 90 minutes I asked them the status of my car they said they were told that I'm going to drop it off tomorrow at 9 AM. I wasted my two hours in there and they didn't do anything for my car.
Very professional and courteous service. Will return for all my vehicles needs.
I had a excellent experience making business with toyota, the agent who helped us was very kind
Experienced staff.
Perfect job.
Thank you Mr Valentin Nava.
Detailed work. Good fallow up and courteous service. Oh, let me not forget! Good coffee. I'll be back!!!
Great experience, I didn t have an appointment (Sunday s are by appointment only) they were able to fit me in and Cedric McCall explained the process to me very well. And he was very fast on the oil change and tire rotation. Thank you
I don't usually leave reviews, whether positive or negative, but definitely wanted to leave this one! I have a strong grasp of what it looks like to have good SYSTEM in a business, and Sterling McCall Toyota embodies just that! Even moreso, I appreciated the hospitality of our salesperson, Rob White. I know we gave him and his supervisor a difficult time during negotiation, but he remained cordial and friendly throughout the entire process. After about a week of going back and forth, we were able to complete our transaction, with a win-win for both parties. We highly recommend this dealership, as well as Rob, to anyone looking to purchase a vehicle.
Drove in for service. Placed in line. Intake was smooth and he told me approximate wait time. Waited only 1/2 hour more than original estimate. Pleasant service folks and they take the time to communicate. 100%. Improvement over Calverts juveniles. I'll be back Because of professionalism.
I had a wonderful experince at sterling mccal toyota. Staff was great. Very helpful, understanding and knowledgeable. Omar did a great job at helping us find what we were looking for ....I would recommend him to my friends and company workers too. Overall it was great to be there..
In 2016 December I got my 2017 Toyota Corolla and the Sales person Walter Artiga really helped us, since than I got 2019 CHR, 2019 Highlander and 2020 4Runner plus 2020 Corolla for a cousin, Walter Artiga as usual gave us excellent service and out of hos way to help us besides the great salesmanship Walter Artiga is a very humble and kind young man with excellent product knowledge. Their finance department is also very helpful and luckily I always have Mr. Robert Deniro with his wonderful smile and great service. I will be getting another vehicle next week most probably a Land Cruiser. In 3 years I bought 5 vehicles from them and the next will be my 6th, Sterling McCall Toyota is like a family to us not because I bought the cars but they treat you like a family member and always look after your interest first. I highly recommend to try Sterling McCall Toyota and talk to Walter Artiga.
Thank you Walter Artiga and the Sterling McCall Toyota team for the great, respectful and extremely professional service. See you soon.
Service was outstanding... Appreciate service advisor Valentino taking care of me...
Busy premier, dealership. Pick a service/ salesperson then excellent service
i go to this center for maintenance always its amazing the parts and service but today 4/28/2018 i went to change oil on my car usually i like to do my service with Lee he is working fast explains very well but today they were just changing to different line which i dont like at all the lady that she was working on my car her name is (Jazmin) she wasn't paying attention just sitting on my set talking with another guy (colorful glasses) normally oil changing takes like 30 minutes but i waited there for almost 2 hours and when i went to them ask them if cant be done today i will come tomorrow she just got mad at me. i dont like her service at all next time i hope they dont change which line i want to do my service.
I ll give stars for Bella who sold me two vehicles, but take off stars for the Finance guys trying to give me a 7% Interest Rate twice when I have an 800 credit rating. Read your paperwork before you sign everyone. You should probably have under a 3% interest rate. Shady business practice. Makes me not want to buy a third.
Will really listened to my concerns and questions. I had excellent customer service!
Quick and pleasant scheduled service visit. In and out! Thank you!!
Auggie Mathis is the sweetest man! He made the process of buying a new car effortless . We appreciated his warmth, knowledge and experience greatly and would be glad to refer him to anyone in the market.
Mechanic:
Very friendly and responsive team. Pretty quick for a busy place.
Store:
Bought 3 brand new cars here since 2010:
Toyota Camry 2011/2015
Toyota Avalon 2019
Very fast transaction and fair prices.
Carp !!! Really bad place , Luice is the really rude person . I will never go again
I recommend Sterling McCall Toyata as the dealership to approach when in search of a vehicle, new or pre-owned.
Their highly trained staff is polite and is dedicated to ensuring that every customer that leaves is completely satisfied.
Great service with lots of efficiency and professionalism. Cedric McCall took good care of my car, thanks!
Personnel was courteous and proficient dealing with their customers and performing quality service.
I wish I could not give them a nit even a staar the worst service it took them to clean inside my vehicle 6 hrs. Idc how long it take but what they were telling me was "Oooh its going to take 30 or 45min more" will never do business again here.
The service was quick, professional, and efficient. Cedric was very informative about my upcoming service needs and honest.
The service is prompt and very courteous. We really enjoy working with the service department. We regret buying our Highlander from Ft Bend Toyota. Their service department is terrible. I will direct my future new car purchase to Sterling McCall.
Samuel Wong
My service experience w Sterling McCall Toyota was top notch. Marvin is awesome, very professional and thorough.
Marvin customer service skills is the best of the best. Keep up the good work Marvin!!
I went in for my 60k miles recommended service and Carlos was very helpful, constantly kept me updated on the status of my vehicle and he answered all of my questions with sincerity. Thank you!
Went there for lube service on a Friday evening.
Always get preventative maintenance recommendations to keep truck reliable.
Had my truck serviced within a reasonable time!
I found a truck advertised on carguru at a very reasonable price at Sterling McCall Toyota. I made contact with one of the sales staff. Made an appointment to see the truck and was very pleased with it.
The salesman, Mahamed, was very knowledgeable and careful to explain all aspects of the sale.
I felt very comfortable with the whole process.
Great service. Came in 45 minute late on my appointment and still left within an hour.
sterlingmccalltoyota.com
