Sterling McCall Toyota Reviews

I appreciate the service of staff she was kind. I didn't get less waiting time though i came without appointment.Thanks

I bought my truck here! From sales to financing they were so good! I brought my truck in for the first time for service. I liked it. I didn't wait long. The technician was amazing. I'm glad I bought the maintenance package so I could keep coming here. I will say though, the checkout girl wasn't the nicest. No greeting, no thank you for your service, nothing. Very dry and moody. As long as she keeps her rudeness to herself, I'll keep coming here.

I ve purchased two cars from this dealership and both times they ve been very respectful and understanding of what I can afford.

Mr Rey Qui, the person who handled the inspection was very helpful and provided me qith with all the details that i needed. Service was excellent.

I ve always had an amazing experience at Sterling McCall Toyota, especially with Mr. Server! The customer service is great as are the vehicles!!

Robert Savala
And Mauricio
They behaved very professionally with me, they made me feel very good ...: they explained everything in detail, very good explanations ... they told me how the process was and I feel safe in the car I wanted, they helped me with everything.

My service rep/manager was very polite and professional. He provided prompt service and answered any and all questions I had. It didn t take very long before my car was ready.

Edvin treats your courtesy and he is thorough.
He explains the problems and gives you options.

The only area of complaint is the reading room, That is where I usually wait. The carpet is stained the chairs are soiled and there are cobwebs.

My experience in buying a new car at Sterling McCall was awesome!!! My salesman Farris Khalil was professional and honest.
My financial director was the best!!!!
I will use this dealership for my next new car in the future.
I highly recommend Sterling McCall Toyota!!!!

It took me 45 minutes to check out after my truck was serviced so ridiculous

Friendly service, accurate estimate of time it would take to do work. I ll definitely return!

Shahid Usmani took care of me and my mother, once back in November and now last Saturday, the best customer service ever!! We were treated like family! Thank you guys so much!

I ve been turning to Pedro V. for over two years now and he has been consistently professional, pleasant, and punctual. I went to him for my 25k service today and will be back for the 30k.

Internet sales was mostly painless, then I was in-and-out of the store in about an hour with a vehicle

Long wait: I scheduled an appointment 2-days in advance for a regular oil change. I still waited 1 hour and 30 minutes when it normally takes 30 minutes. I waited for a technician for an hour, they said he was out at lunch, so maybe don't make as many appointments at 1:20pm? He did a good job, but the wait was too long.

I was here for service an got a service advisor that was rude but switch to a different guy that was much helpful and friendly and got my brakes done that's the only reason why they got three star.

The service consultant Brandon was very helpful, considering it was kinda busy. He informed of how things work and was very friendly.

This place provide services quick and affordable. Will gave good and reliable service today

It was very easy and simply explained. Victor did a good job of showing patience. He made sure I was processed fast. I have recommended Sterling McCall to many people. Not only for the good vehicles but for the quality service

This is a great looking dealership and everyone, including the managers were very nice during my purchase. Highly recommend Tam Quach as the salesman.

The customer service attended to me very well and with good smiles

Fast service, good customer service and free all you can drink coffee.

Super easy to work with. Very nice people. Large selection of cars to choose from.

My 60k service appointment with Rick great. I let him know what I needed performed that day and some areas of concerns for a future appointment. He did exactly what I asked for and was able to answer all of my questions. He gave me realistic expectations on my waiting time and provided some context on what to expect for my next service. The waiting area is reasonably comfortable and the restrooms are clean. Overall I had a pleasant experience.

Shahid is such an amazing down-to-earth person. Full of life and energy. Treating everyone as family including his customers and employees. His staff is truly commendable......
I got my dream car that I never deserved but he made the impossible.........possible.
Would recommend 1000%.....
My Toyota Rav 4 2021.....thanks and stay blessed.

Great service and really appreciated the assistance and detailed explanation of the problems my car encountered. Thank you!

If your looking for an honest car salesman Apo is your man! I had an issue with a car I purchased from Sterling McCall. I notified him about it and he was on it. He gave me the options I had and was patient in helping me find a new car. I trust his word 100%. Also, the financial manager Krystin is so so soooo sweet. She is so good at her job and knows her stuff. I loved her!

The service is always good which is why I ve been a customer for a few years.

I had a great experience and Rick was really great. Big thanks because I really did appreciate their Expertise.

Sterling McCall is the best! This was the best car buying experience I ve ever had, and I have purchased a lot of cars over the years. My salesman, Issac, was professional and very knowledgeable of the vehicle, which was a 2018 Toyota Highlander. He answered all of my questions and made me feel very comfortable throughout the entire process. I recommend Sterling McCall and Issac if you are looking for a vehicle.

Today I had the best service ever at Toyota Sterling McCall. My brother Ahmad is awesome. He takes care of his customers. He delivers his promises. He is the best deal maker
I can t appreciate it him more. I recommend him to everyone.

Always a good experience at Sterling McCall. Rick to great care of me and my truck.

Took me right away had me in and out in two hours! Great service and staff!

Mr. Khalil was very helpful, transparent and fast. No gimmicks or games..

Was very happy with the car I purchased and the man in financing(he was very personable and kind). The sales person was terrible. Never asked for our names, was very condescending and talked down to my husband and me. Will never go there to purchase a car again.

My first good experience buying a car ever, I started shopping on line and Sterling McCall was the only one dealer that send me the price of the car I wanted, all of the other dealers did not disclosure their price via phone or email, first point earned with transparency. Then I scheduled a visit with Samuel in the next morning, when I arrived the car I wanted was already in front of the shop for test driving, then we sit for negotiation and no surprises with the price or hidden fees, deal done and paperwork completed in less than 3 hours.

Staff was wonderful. Little wait time for my oil change. Love coming to sterling mcCall

We bought a car there nice quick service with Mr Owen i was very happy.

I can't express enough how disappointed I am with this dealership. No customer service skills whatsoever. Once again I came in for an (overpriced ) oil change. I opted to drop the car off and catch the shuttle to work. Advisor calls to tell me he emailed me the things wrong with the car, and to take a look at it and email him back with what I want to do. Long story short I opted not to get the repairs done because there is no explanation of why the repairs are needed, the time frame they need to be done in etc., I go to pick up my car and wait at the advisors desk for over 8 mins, the other advisors see me waiting, no one offers to assist me, or call the advisor. So as I waited I see my paper work and keys just laying there on the desk. So I take it upon my self to take the paperwork and car keys to the cashier to cash me out... Who then has to call the advisor to bring the paper work, then she calls for someone to bring my car to the front, an additional 15-20 minutes I spent waitng for them to just bring the car around... $63 dollars for a high mileage oil change, tire rotation not included, I have no idea if they even topped my fluids off. Because once again my advisor wasn't in sight.. I guess I paid them for my time to wait.

One of the free service visits that came with our Avalon. All good. No surprises or up sell.

Hi
Today i got my multi point inspection done recd a call from Pedro stating need brakes changes nbi agreed n it was very timely done n i could collect the car timely n pedro was very polite n exactly explained to me how the brakes needs adjustment timely n i was quite satisfied with his attitude n service.

Steven Nelson was amazing. He was very informative and it did not feel like we were being sold. We appreciate the care and attention.

Sterling McCall does it again as always and always takes 100% care of their customers and goes the extra yard to make sure that they have an awesome experience and want to do business with them

After searching for a car for months, I finally found the car for me at Sterling Mccall Toyota. I called and talked to the salesman and he was very honest and nice. (Over the last month I've been dealing with some in-honest salemans from many different dealerships. I would call and they would say the car is clean or has a clean carfax. Then when I arrive at that dealership the cars would be scratched up or in a accident.) So I sent my father to go look at the car because I lived a hour and a half way. He met up with a salesman named "Apo" and took the car on a test drive. He called me back and said the car was good. The next day I went and bought the car. My salesman was one of the nicest guys and made purchasing the car a breeze. I would ask for "Apo" he will get you the car you need. I will be buying my next car from him exclusively. I LOVE MY NEW/USED CAR! Thank you Apo.

I was very satisfied with James Alaskare service, very patience, professional , and best personality. I recommend this place and this person

Our salesman was Adi and he was very patient with my questions and treated me with respect. He went out of his way to help me get the best car and deal for me and m life and I m grateful for his help!

If I could buy a vehicle every year, I would come here. The best costumer service you can imagine and people are always willing to help you.

I will recommend contacting one of the internet sales person instead of the regular sales representatives. I was contacted by 3 different person and they gave me 3 different prices on the same car. Of course I chose the lower, the guy was very helpful and respectful, all the procedure went fast and smooth. Definitely will recommend contagion Allen Wanju from that dealership.

Came in for service and too check a sensor light. They brought my card back and said service was complete. I started driving and noticed sensor light was still on. Had to go back. Service folks said the had to check my extended warranty to see if they could get approval. Approved but. Had to wait another 4 hours so far. Half day off work so far. Not good. Been coming for three years. This is the worst.

they explained everything that needed to be done for my service and made sure I was okay with the costs. everyone was friendly and the waiting room is nice.

I have bought 3-4 cars in my life, either new or used. Everyone knows that buying a car, especially when negotiating price is the most painful part. I always try to make a win-win situation for both of us - buyer and seller.

Now, my girlfriend wants a Toyota Corolla LE 2018, as we want to buy it before the Xmas, we rushed and checked the price from several different dealers before actually come in to test drive/take a look at the car. Sterling McCall makes the price negotiation become the most painful experience ever.

David Pham was the one who greet us at the beginning. We did the test drive, checked the price on a used Camry, then went home not wanting to buy it. Camry XLE 2016, while being nearly a top trim level, looks cheap and feel cheap. Since Toyota makes cars that look so boring, we decided to get a Corolla low trim level - an LE.

That Friday at 6:30PM, we got a good deal with Mike Calvert Toyota on a new Corolla SE, but they wanted us to be there before 8. Since our house is far, we want to check if Sterling McCall can match it, and because David was really friendly in the morning.

The pain began.

He started to blabber about how he has been working in car industry for a long time, and my offer is ridiculous. Mind you, this is not the first time I buy the car.

He even swore that he would give us $1,000 in cash if we could buy the car at the price Mike Calvert gave us and bring the car to him to prove it. Mind you, as if $1,000 is that big.

We ended up buying the car at the other place.

His attitude is rude and low-class. He treats customers as if all of them are stupid.

I even saw his posting on a specific facebook group laughing out loud at another member, saying that he is working at the biggest dealer in Houston, implying that he is always more knowledgeable and always correct.

Sterling McCall is a big dealer not because of you alone, dumbass.

Buyers, please avoid him at all cost. He will be giving you an overprice invoice so he can make most money out of it. Trash.

Mister Shawn and mister amir Garek were trying to help us and they did now I'm driving the car I wanted thanks a lot

It's so busy inside of the dealership, but you get the attention that you deserve.

It took me 3 visits to get fix a single Toyota recall. Every time they check for more than 3 hours to check. They could do it at once by ordering all the parts at a time.

The technicians are well trained and they good on the job. They are friendly and are ready to listen to your complaints. I recommend this place to anyone. They use genuine spare parts too . They are simply the best and their prices are okay.

Great service I worked with Edvin he is the best guy

We went to get a truck for my Husband and I have to admit. Mr. Parvez was awesome. He was very patient with us and answered all our questions. Once we got the keys to our truck he explained all there was of the truck. This hands down was one of the best experience I had in buying a car.

Walter Coto very professional! thanks for helping my Son with his first purchase!

I purchased my first car from them and had a great experience was out in 2.5 hrs Jose was out sales man great customer service. Will consider buying from here again in the future.

Excellent customer service by Service Advisor, Brandon. He was very helpful in explaining my options about the brakes and upcoming transmission flush for my 2013 Tundra. Very pleased with the experience!!!

My shopping experience was very positive! My salesman was courteous and knowledgeable. I am pleased with the price and warrenty I received. I highly recommend them.

Edwin Solorio has Great Customer Service Every Time I bring my Toyota Camry In for an Oil Change in the Service Department Very Professional!!

These guys are awesome! Thanks Cedric and Gustavo!!!

Great job! Fast and easy. I was in and out in a little over an hour. Michael Wolfe did an excellent job.

Literally the smoothest car buying experience I could imagine! Cherie the internet sales director was amazing! I completed all the negotiating via TEXT MESSAGE, I arrived the next day and signed papers in no time. It was so simple. Thank you for being a solid dealership. I drove 3 hours for you! I love my new 2020 RAV4!

Really impressed with my experience purchasing a new vehicle here so far. The salesman ("Apo" Kus) had a friendly vibe from the start. I never felt like I was expected to buy anything at any point. As though if I had test drove several cars and the just left, they still would have been happy to help me in my search. From my experience (including a visit to another Toyota dealership nearby the day before), this is not always the case.

The follow up visits (for various reasons like receiving license plates) and subsequent communication with Apo has been reliable with quick responses from email or cell. Everyone from the floor level up to the Purchasing Manager, Melanie, have been great.

My girlfriend will be in the market for a car in about a year or so. This will be the first place we come looking.