Sterling McCall Toyota Reviews

They did a battery check and I needed a new one. I was in and out in about 30 minutes. Great service!

Service was fast. Employees were very courteous and helpful. I just wish the person who made the appointment on the phone had informed me that the location where the service was now performed had changed. It would have saved me quite a lot of time. Other than that, it was great.

This one star review is based off the experience my had at Sterling McCall Toyota. She left her truck in their care to be serviced and while it was there it was stolen and totally trashed (See photos). They have not offered to cover any expenses, gave her a rental car for only one day, has refused to let her see any security footage, and have gone out of their way to be unhelpful in the entire process leaving my friend out to dry.

Sterling McCall Toyota had an opportunity to make a customer for life by rectifying the situation, but instead has treated my friend very poorly and has not done anything to make the situation right.

I will be in the market for a new car soon and I will not even consider buying from Sterling McCall and I will be encouraging all of my friends to not buy from Sterling McCall either. I will not give my business to a company who treats their customers this way. Totally unacceptable.

I will always come back to Sterling McCall good customer service nice attitude and fast service i appreciate Nice atmosphere .

Edwin did a great job of keeping me informed and updated. What the problems were. Technician found a belt on compressor of a/c so saved me from having to purchase a compressor. Catalytic converter replaced and engine light was off. I had tried to get Rick Howell to fix this over a year ago, and he said he could never get the part. Edwin got in less than a day! I will always use Edwin so keep him there! He was great!

They're reliable and do their job well. This is the best place to take your Toyota!

The customer service is always amazing !!my service provider Carlos Flores was very helpful and kind!

Great people. Nice show room. Excellent customer service. Prompt response and sales professionals

I paid them approx. $700 for a a/c problem back in november of 2017 that they claimed theyvwould fix. It is now late June 2018 and 3 visits later FOR THE SAME PROBLEM. They have not fixed the vehilce properly at all. The only time it worked was for the first visit and it worked for LESS THAN 3 months. We brought it back and they supposedly fixed it again but when we left the dealership with our toddler the a/c blew out NOTHING but HOT air. We could not wait another 5 to 6 hours for them to do it again since we had my toddler. My wife and i had very little food that day and we were hungry. So we had to go. We were there from 7am till about 12:40. Bring the same car back for the same problem and now they are not wanting to fix it unless i pay them more for other parts that IF the parts are bad then they should have let us know that BEFORE we drove off last time. However they did NOT tell us ANYTHING besides it being "fixed". They do NOT take ownership in their mistakes and they will NOT allow my family to go to a different dealership for the warrenty even though it is an hour drive for us depending on traffic. My family lives in the northeast part of houston while they are southwest part of houston. I hope that whoever reads this will listen to me when i say DO NOT GO TO THIS DEALERSHIP FOR REPAIRS!

Mr. Howell provided exceptional customer service!! It s employees like him that make me always want to return to Sterling McCall Toyota for service on my vehicle.

This was my first time going in for maintenance of my Corolla. I was rather confused and lost, not sure where I was to be. The associates seemed to understand this as they clearly talked me through the details. They directed me to the proper service bay, inspected my car and showed me to the lounge after some paperwork. I enjoyed a good book and some complementary coffee for about 45 minutes until I was called to claim my car. They dismissed me with a friendly smile and a courteous farewell. I was extremely satisfied with quick, friendly, and professional service this site had to offer. I'm looking forward to my next appointment!

Awesome dealership. Got my first car a couple weeks ago. They work with you and offer you options. Great staff, great service. And they got food and drinks.

Service department is excellent! No excuses, gets the job done fast! Shop at Sterling-McCall Toyota! I wish I had, will next time!

Sterling McCall Toyota made my first ever truck buying experience a great one. There was no pressure at all put on me and they helped me with every question I had. Victor Ugoh was the salesman that helped me and I couldn t have asked for better help. He was well educated on all the vehicles on the lot and showed me immediately what I wanted to see. He helped negotiate a fair price and I was able to walk away with my dream vehicle. Sterling McCall Toyota will definitely see me back in the future.

My buying experience at Sterling McCall Toyota was wonderful. The salesman was Issac Hall & the Finance Manager was Vanessa Rodriguez. Both were very professional & most helpful. Ms. Rodriguez was busy on a return trip to the dealership to deliver documents & I met with Harry Khoa Nguyen a F & I Manager. I will advise anyone to purchase a vehicle at Sterling McCall Toyota. The dealership is excellent. Many thanks to Mr. Hall & Ms. Rodriguez.

Wonderful service thank you to my great service advisor Bryan Lehr.

Ahmad Munir is the best salesman i had to deal with. Excellent service. I bought two cars one for myself and another for my wife. Great experience.

Went in on Friday to get my Maintenance done on my Toyota Corolla. And today is Wednesday. So I started hearing noises coming from my car and didn t pay too much attention but something told me it was my tires since I had just got them rotated. So then I got on the freeway and I felt the car shaking really bad and so i checked my tires and one of the lug nuts were missing and so then I went to make sure the rest were secure and literally every single lug but on my left back tire were all loose this explains all the shaking and all the noise. So then I went back to the dealership and they said that it wasn t missing and it was just broken and so then he didn t say anything and told me to sign paper work and didn t explain to me what was going to be done on my car so I asked the cashier to speak to manager. The manager took his sweet time to come see me and talk to me and when my car was ready they called him again and the secretary apologized for my experience and as I went to tell the manager what happened he made it seem like he didn t care and and didn t even let me finish talking and gave me a cheap sorry. The secretary s sorry was more compassionate than the managers. I at least wanted a sorry for having me drive around with my 5 year old brother in the car and my sister and brother in law for an entire week. I could have died because of this and nobody cared. I would think that I would get the best service at Toyota which isn t the case. I m never going back to the dealer to get it serviced. I don t trust them and I certainly will not overpay for a service if it can t be don t correctly!!

Update- now I have to replace all 4 of my tires. Thanks Toyota

Mr Diego Almaguer Was amazing, he did great job to get us the best deal, honest and easy to work with, I ll definitely shop with him and refer more people to him.

I had an easy and painless experience with Sterling McCall Toyota. Their inventory is great and the employees are knowledgeable and helpful and they worked with me with options that best fit my needs. Garni was my salesperson and I absolutely enjoyed working with him to find my perfect vehicle. Overall, the experience was hassle-free and I would recommend this place to anyone looking to purchase a Toyota.

Sterling McCall continues to instill confidence that they will do no more or no less than what is required to ensure my vehicles meet expectations

Awesome dealership and service style, can't be more satisfied as staff is excellent in their own departments and always guide the right steps, will recommend every Toyota customer to this dealership. Positive about it

I had my oil change done today at this dealer. My air filter was dirty and needed to be replaced. No ones cared to check it. The left signal light bulb was broken and no ones let me know either. They did not top off my fluids either. I really don't know if they really changed the oil or not. I don't feel comfortable of taking my vehicles to this dealer anymore.

Great service. Even if it s a busy day, the staff works as fast as possible and provides good quality service.

The service was excellent this morning July 19. The young lady who came out to greet me was very cordial and took my car into the service area and had the required service completed very quickly. I arrived at 9:00 and was back home before 10:00 am. I truly recommend Sterling McCall for your automobile service needs.

To Much Commotion and Chaos Employees not to Friendly they looked stressed and overwhelmed in the result leading to Poor Customer Service... Lots of Training is needed......

B uh in service
Thank you

I bought my 2012 Nissian MAXIMA here for what I think was a fair price.

I had good and bad service with this dealer. I had few recalls with my 2007 Camry I had already got most of them but my sun visors and my engine I took my car in for the oil burning. They didn't explain to that I didn't have to check my oil. So when I got I checked my oil level an it was about 1/2 inch higher from it had to after I let it sit down for hours. So when I went back they said my engine was good. But I can't even get 2500 miles out of my oil change. By that mileage it's empty already.

Made an appointment online. Took my car in at 715am for an oil change, tire rotation & balance and whatever else is needed. My car didn't finish until 915am. I thought it took awhile for just an oil change n rotation. Seem like I was helped by 3 different staff. The main guy was Carlos, he was kind and professional. He apologized for the inconvenience.

Bought my car from here and came back for servicing. Very pleased with the service staff! Wilfred was patient and listened to all my concerns and they were addressed. Wonderful experience, will be back for future services!

Excellent customer service for a cross-country sales transaction. Hayat Issa was an amazing professional and the entire Sterling McCall Team was very accommodating.

Service advisor Marlin is excellent. It s seriously awesome seeing a young lady in a men s world. She answers all of my questions and does an awesome job at explaining things to me. I am beyod grateful for her excellent service. Young lady needs a raise :)

Great prices and very friendly and professional.
I got a great price on a new 2021 Tundra and was in and out in less than 30 minutes!!!
Thanks Sterling McCall Toyota.......

Good. But The wait this time was longer than was communicated to me.

Their quality of service and attention to customer satisfaction is great except for the pricing. Four times the price of service has not matched the price of the coupon from THEIR website. Not a great way to leave each time!

Ray was as usual very nice and helpful!! My car was ready faster than predicted!!. He did not pressure me into all the add on extras which i appreciated!! The waiting enviorment was pleasant as well. Thanks!! Will see him again in January.

I had an enjoyable experience. The salesman called me to let me know my car was ready. Thanks. I appreciate it.

Very efficient but account rep didn t speak to me about my car. Just picked it up. I would of liked to know why it happened. I had to go to you tube to get an answer. (Still not sure)

I have been using Sterling McCall now for over 10 years. I wouldn't go anywhere else to get my Corolla repaired.

Fast and attentive agents. Very clean. Free coffee no free snacks though. Lol one can hope.

I m glad I chose Sterling McCall Toyota to purchase my vehicle. Tunde Samuel helped me from beginning to end getting my new vehicle. He was very professional, knowledgeable and answered all my questions. Highly recommend this dealer. Ask for Tunde when you come in the front desk, he will take care of you.
I love my new Rav4!

Service advisor was courtious and very helpful and the service itself was fast.

We are very satisfied. In my opinion, Sterling McCall Toyota is the best dealer. They provide great service and very professional. They have comfortable waiting room and relax chair, great coffee machine with provide good chocolate that I really like. Indeed, they are really care for their customer.

I HAVE A BEST EXPERIENCE HERE ,SHAHID USMANI AND PERVAIZ KAPADIA HELP ME A LOT TO GET 2 RAV4 WITHIN FEW MONTH

My experience at Sterling McCall was good. Maintenence service was done on February 20. Today is March 4 and Im sitting in a parking lot with a dead battery . This is very disappointing. Why wasn't I informed that I had a week battery?

Quick service and the lounge area is awesome, plus it s Toyota the best car brand around

drove almost 50 miles to buy the car from sales person gene !!!!! but it was a waste of time !! No sign of professionalism and ethics to talk with customer and he was claiming he is this business since 30 years !! As a customer I requested for discount because I was about to pay cash ! The answer was he can go up and up only if I want .... OMG !!! what kind of answer this was !! Don t know how and why people do waste time !! I will not recommend to no one buy cars from them !!! Go to some where who cares for your business.

The reception was warming and the service was good and cautious!

Excellent customer service and great lower cost! My advisor and everyone their are so friendly and attentive. That s why I preferred to go to Sterling McCall Toyota

Top-notch service at reasonable price compared to other dealerships. Put customer care first.

The service was fast. Staff personnel were friendly and helpful.

Had a multipoint inspection with Will Solano. Very professional, great service and efficient!

Nice services with caring about customer waiting time

I made my appointment online today for Sunday and they gave me the appointment and what I had to pay (29 dls) when they finished they charged me 50 dls and I told them to give me 8 dls of credit for the next time but the difference is 20 dls the question is? "What oil do they use when they have a discount coupon? I don't think it's the same with a coupon and without a coupon

Service advisor was very professional. Car was completed quickly and neatly.

Really, really good customer service. Never had an issue here with buying a vehicle and the subsequent check ups.

Adi helped me and he did a great job of listening to my concerns and took care of my needs. I was pleased with the outcome. Thank you Sterling McCall Toyota!!!

Excellent service. Got my car well before the advised time. Worth the long drive to get the car serviced

I bought my first brand new car from them. People r very nice and helpful. The sales guy work with me till the last min. Didn't make me any less important. I was in and out in 4 hours with my brand new camry

It's a place everyone want there to be. Great and knowledgeable staff.

I want to mention two amazing people of this store and also recommend everyone to go and ask for them.
1) Mr. Shahid Usmani
2) Salim Adil
Trust me, everyone want to give there business to them because if there great customer service and positive attitude and so on and so forth.

Made appointment two weeks prior. Quick and Speedy Service! Nice Job. I bought my car from the same dealer. Five Star Service overall from purchase to service...

We had a VERY good sales agent - no hard sell and some very good advice! We are delighted with our new Camry.

Very fast process, the workers were very nice and courtesies.

I had the pleasure to deal with the assistant service manager (Derek) who professionally took care of all of my car needs. He was a good listener prompt professional and did everything he promised to do. I was pleased with his service and he should be a good example to all Toyota cars team .
Thanks Derek

Good service! I was late but they were able to get my car in and did all the service work in less than an hour. Service report said that my battery is bad and I can replace it for about $170, but I chose to decline and to check it by myself. Anyway great place. Super fast and people are real nice there.

Usually prompt service. Today a tire purchase/install took wayyyyy too long. Almost 3 hours waiting and service agent had to get the tire himself and roll it to another building. He was great. Technicians seemed to have been overwhelmed.

Awful experience! I drove a Toyota for over 10 years, and my entire family drives Toyotas. I was in the market to buy a new car and, of course, I went straight to Toyota. I made an appointment to test drive a specific vehicle and asked to make sure that exact model was available with the specifications I wanted to which they said, yes. When I arrived, I had to wait over an hour for them to locate the car. Afterwards, the salesperson was unhelpful and almost seemed to be rushing me out. There was no attempt to even sell the car or work with me. I spoke to the manager who then told me that he would work with me personally and would take away the middleman. I was satisfied with that and agreed. The next day, I received a phone call from a salesperson who said that his manager wanted him to work with me. Though frustrated, I agreed to work with him and asked him to send me the information of some of the vehicles he mentioned. He never did. Obviously, I did not continue to pursue it and ended up buying a Hyundai. I am extremely happy with my new vehicle, and because of my experience with Sterling McCall Toyota Houston, I will no longer be looking into Toyotas.

Always treat customer with sincere there. I like their honest for necessary and unnecessary maintenance.