We went in to lease a 2020 M340i, Kai Groschupf really help us out. He got us a really good deal on the lease and make sure the car is fully ready for us when we pick up. He's really good at his job, he quickly narrow down the cars that meet our requirements and he always keep us updated. The whole process was really easy and save us a lot of time!
Chris, in parts, always provides excellent service for my numerous parts requests/orders. I have two BMWs which I maintain, and Chris is quick with the correct parts listing/quote. I haven t been able to beat his prices for original BMW parts, and shipping is quick and reasonably priced. Highly recommend.
Very experienced wholesale parts department. Very efficient and transparent.
Alex provided great solutions and care into the service for my car. When a part had to be ordered and didn t arrive, he did everything to make the experience easy and convenient. Overall- very impressed!
I m write this here because I already spoke to the service department and they couldn t help.
PLEASE Look at all the 1 star reviews. Sterling never takes ownership for their mistakes. They put the ball in the customers hands by saying, call us and we will make sure you are satisfied. They never own up and eat the potato. Typical CYA move.
I am unhappy with my service yet again. Several months back, I had my BMW towed in after the lights on the dash went crazy and the car quit running. I get a call and it is the service guys. They say it s a broken fuse, and they fixed it. Well if you know anything about fuses, they don t normally blow for no reason, thy are there to prevent other major electrical damage when something goes wrong. I was like.. ok maybe it will be ok. Fast forward a few weeks, and the same thing happens again with my wife driving. She s stranded and freaking out a bit. I leave work to go take care of it. At this point, I know that there is an electical issue somewhere. I again have it towed in, and the service guy calls and says that my Waterpump, thermostat, and Vanos solenoids need replacing.. that s expensive... like $5000... I asked, how can a waterpump and thermostat cause this issue? The put me on a long hold so the guy on the phone could run to the shop. He came back with some left field answer. Knowing the Bmw 3 series well, I suggested that it could be the wire going to the water pump, but hey I m no Sterling mechanic, so why listen to me. They assured me that the waterpump is bad. I asked that they replace the fuse and I ll come get my car. I then took it to a local shop that specializes in Bmw and Mercedes and have them the whole detail. Turns out the wire I mentioned earlier was shorting out on the oil pan. The other un-named shop fixed it for free + $100 diagnostic fee for the entire car. So I paid $100 instead of $5000... pretty good.
Regretfully, I had to go back to Sterling for the Takata airbag recall, and had a similar experience. When I had the car towed the very first trip, I had them fix my washer fluid sprayer. Again, a few weeks later it quit working again. Since they were supposed to fix it last time, my wife asked if they could get it working again. They called me with 2 options, pay $170 diagnostic, or $260 to fix it again. I mentioned my displeasure so they knocked it down to $240. Then he called ti let me know the car was ready and that he was able to swing a bigger discount... get ready... $4 more off... $236!!! Wahoo! $236 isn t much money, but it s the principle. It should have been free or much cheaper since their mechanic wrongly diagnosed the issue the first time. If i would have not known better, I would have paid $5000 the first time and it would have broken again.
I found Sterling BMW staff very friendly, knowledgeable, and professional who step up to help you finding the right vehicle. I would definitely recommend them
John Vilent is a great salesman, we drove 3 1/2 hours to see him. This is my 2nd 750 LI and we are driving back again tomorrow to buy my wife a 500 series. I will not deal with Visalia BMW and drive to Newport. John always treats us great!!!!
Great service but what else would you expect from a BMW dealership. I had a key that quit working. Somehow it got erased. They programmed it no charge!
Mike Walters made purchasing a BMW wagon a most relaxing and professional experience on all fronts. We could not have asked for a better salesperson, nor for a more comfortable, personal atmosphere in which to purchase a car.
I m really happy to buy the car from this company, staff is so expert , great, helpful and they are so nice.
They help me for find the car for me, now I love my car . And here I have to say thank you very much Alex SHEKARCHI he is the best.
Very pleased with our experience buying from Sterling BMW. They were straight-up and honest with us with no add-on pressure. Bill McAdams was a pleasure to work with - highly recommend.
Friendly professional staff. I would refer friends to Sterling in the future.
Always a pleasure to get service from Sterling - from booking an appointment, to dropping off and picking. Up the car, the people address every need or concern making it a great experience. Kudos
Great shopping experience. Our client advisor Irvin Chavarria hustled, took care of our needs and got my wife in the car of her dreams!
Fabulous service from Kristie on down to courtesy driver!
Amazing dealership staffed with incredible people. They really understand customer service. I would highly recommend this dealership when considering a BMW.
Excellent service! We have recently purchased a used bmw from Sterling "as is"! There was a problem with the satellite radio and they changed the whole module and rented us a mustang convertible! Such great service!
Mike at Sterling BMW pre-owned office is great!! I'm on my 5th BMW and my second purchase from sterling . Yesterday I traded in my beloved M3 for an M4. They made the transition very smooth both financially, emotionally and conventionally. Both purchases I have made have gone well. If you have a choice of dealership I'd recommend Sterling!
Had an amazing service experience, keep up the great work!!
Alex Yorba went above and beyond helping me out. He was professional and responded very quickly. Thank you for your help Alex!
Bob
Daniel is my sales person. I haven't seen him before and only negotiated the price via email. He responsed promptly and provided a very competitve quote. Then I visited the store in the afternoon and closed the deal at the same day. Daniel is very smart, polite and nice. It is a very pleasant experience of my new car purchasing process. Brandon is very knowledgable and nice person. He taught us a lot about our new vehicle and sent us a care email at the late night.
Buy your next BMW from Sterling BMW!
Dropped off my X3 for a factory recall. I was treated like I was buying a new car. Super efficient check in. Alex was assigned to my Job and quickly entered my data handed me paperwork and a complimentary rental car. He filled out the rental car paperwork and I went next door to Enterprise Rent a Car handed them the paperwork and was on my way back home, all in less than 30min. Alex kept me posted and I picked up my car the following day just after 12. Car was fixed with fluids topped off and a needed car wash. Really smooth operation. It was my first time at Sterling BMW, now it s my go to for my X3.
Sterling BMW has first class service. Getting an appointment and loaner car was very easy. Everyone was friendly and knowledgeable which is why I would definitely bring my car back.
Alex in service as always, is precise and professional keeping us informed until our service needs are complete. He is one of the reasons we drive the extra distance to Newport BMW. Highly recommend Alex in service for car repair needs
Great selection of Pre-certified vehicles, and was taken care of extremely well! Every sales person was very nice...especially The Scotsman who sold me my X1! Truly a family type atmosphere and would highly recommend Sterling BMW to anyone who will listen!
Giddiani helped us purchase a 2020 X7. He was fantastic, super professional and had great communication through email and phone, responses were timely and professional. This is the second BMW purchased from this location.
John Drake is the man. Got a better deal than these auto brokers. Finance was done in 15 min. Super happy
What a great service I always received from kristi. Hands down best place to for my BMW.
Got 2 cars from there, everyone is so nice! Good customer service even after buying the car. The right place to buy your BMW
Was super excited to purchase a BMW i3 and landed at Sterling... IT turned out to be the most disappointing experience.
Monday 10/23: came in the dealership and talked to Mark Cullinane and discussed our interest with the BMW i3. We made a deal and since we came in late at night my husband and I decided to reschedule and finalize the deal the next day.
Tuesday 10/24: came in the dealership and Mark Cullinane walked us over to Ruth Sinfuego (Finance Manager) to finalize paperwork. Ruth Sinfuego created a bill of sale which I was instructed to pick up a cashier's check from my credit union to finalize sale.
Went to credit union on Saturday 10/28 morning and picked up a cashier's check to finally seal the deal. My husband and I went to Sterling to drop off the cashier's check and Ruth Sinfuego had me sign all the necessary paperwork to complete the sale. Once signed she tells us that we will NOT be able to bring the new car home until the cashier's check clears ---which means I will leave my trade in and the new vehicle at Sterling's until Thursday 11/3. IN WHAT PLANET DOES THIS MAKE SENSE?! We have been in contact with Sterling for a week and not once they mentioned a 3 day "clearing period" for a cashier's check from a bank!
We then went to the credit union and tried to wire transfer the $ to Sterling but Ruth Sinfuego never returned our phone calls on Saturday. She claims that she did not receive a call until 7 pm. The bank closes at 3 pm Saturday so there was no way someone called at 7 pm.
DO NOT COME HERE. WE DECIDED TO TAKE OUR BUSINESS TO BMW LONG BEACH.. WE FOUND A BETTER DEAL! THE SAME CAR FOR THE SAME PRICE WITH TONS OF UPGRADES! TRULY A BLESSING THAT WE DID NOT DO BUSINESS WITH STERLING.
It was a great experience to buy a preowned car at Sterling BMW, in Newport Beach CA
The attention we got was awesome.
Just drove off the lot with a 2018 2 series convertible with M series sports package. Olin, my client advisor was extremely helpful, polite and professional. He made the buying experience so nice! I would highly recommend buying from Sterling BMW!!
Sterling is spot-on and Tony in service is very efficient
Great experience, really enjoyed working with Steve and Bill. They displayed a casual professionalism that made me very comfortable and confident in my purchase. Bill was well informed concerning this car and it's technologies, finance was great too, quick and well informed as well.
I would recommend Sterling BMW to my friends and family, matter of fact I already have and Bill is looking for a car for him now.
Jeff chi was very pleasant and informative. ive been looking for this car for the longest time. Thanks for locating my car!
Shout out to Rork & Sterling BMW for a fantastic purchasing experience, the X5 we purchased was exactly as good as he said it was and the buying process was a total pleasure. Top work Rork & Sterling!
I shopped several different stores including Porsche, Lexus, and BMW. Sterling BMW trumped the competition by quickly responding to my email, providing pricing, and locating the exact car I was interested in. Dietrich Seney and George Ledesma were awesome to work with. Before I stepped foot in the dealership, Dietrich was awesome and answered all of my questions and provided several different financing scenarios. Dietrich was responsive and helpful. When I went to the dealership, the visit was easy and did not feel pushy. I test drove the car, had a good conversation with George, and had all my questions answered. I never felt pressured to purchase or given a hard sell. I would recommend Sterling BMW to anyone looking for the best customer service and transparent shopping process.
By far the best car buying experience , super low pressure , in and out in no time with a new sports car for my wife... Would highly recommend !! Thank you!
Danny Miller gets you the best deal at sterling bmw!
Ask for him !
Sterling was absolutely first class in taking care of the service on my vehicle! They promptly complied with any timelines offered for the service on my car!
Kristie is hands down one of the best service reps I ve worked with.
This is my second BMW purchase but first at Sterling. I give Mike Walter s and the CPO team an A+ on service and accommodation. From the beginning and throughout our timely process, Mike was nothing short of professional. It is how I like my car transactions to be and I will not hesitate considering being a repeat customer. Thank you for your great communication and making car buying easy. Nice work Sterling BMW.
Top notch service from a Top notch team! And when I say top notch, I mean it starts at the top from their very personable and professional General Manager Preston Minor to his exceptional staff and team that are well trained and provide amazing service! Grant and Adam from their service department provided a great customer experience for myself as well as others in the past times I have taken my business here. I have recommended friends and family here who have purchased vehicles and gotten great deals and service at Sterling BMW. I highly recommend Sterling BMW to anyone looking for top notch and exceptional service and deals for cars!
While shopping for a BMW, I called and spoke with Mike Walters. Though that dealership was far out of my way, Mike was so attentive and helpful we made the drive. As promised, everything was perfect including pricing. I was in and out within 30 minutes with keys in hand. Amazing experience!
Justin D and Sterling is wonderful to work with! They make the process super fast and easy.
I have worked with Justin several times and he s been awesome! Highly recommend him.
Horrible! Literally walked in to purchase a vehicle and told That I would like a test drive 1st. I waited around the vehicle on the showroom floor for almost 20 minutes before I finally just walked out
We just purchased a 2020 BMW M40i from our son, Daniel Gay. Daniel was very professional and knowledgeable about all of the technology and performance of this awesome SUV! Yes he is our son. Regardless, I would recommend you go see him at Sterling BMW. He'll help you get the BMW you're looking for!
Fantastic service. New to Sterling having previously used dealers in LA. Appt set up was easy, loaner done quickly, and communication was simple. I love the video the technician sent us with tire and break readings. I've never seen this at another BMW dealership nor at Lexus for other vehicle.
Be aware!
It has been my second lease from this dealership and now after one-year new lease it has 2 problems already.
Car tires wore off in 1 year- I purchased 3 brand new tires to my previous lease and now that I got a new lease the gave me almost done tires? Like is supposed to be a new lease and now I have to spend even more money In new tires.
Second, again one year after I got the lease and the rear pads are worn off, how this happen
Did they just give me a lemon car? They didn t care what they give me?
Make your own assumptions about this dealer.
I ll be changing dealerships as soon as my lease allows me to.
Only giving them 2 stars because my first lease was good.
Great service and selection. The whole process of returning the lease and getting into a new BMW was and has always been smooth.
Clint Harris has been great to work with there.
The leasing department is inept at this dealership. I turned my car in 2 months ago and I have still not received my refundable security deposit because they did not file the correct paperwork. BMW Financial services was similarly abysmal to work with. Please avoid this dealership.
Thank you for your great service and going a mile away to accommodate my repairs.
Good follow-through on the part of salesman, Olin. Disappointed re: how
long it took to complete a post-negotiation transaction. I had been informed that I would have to wait 10 minutes in order to meet with the financial person. The wait was 40 minutes -- this, at a time in which the showroom appeared to be devoid of customers. At no time during the wait were updates provided. I had asked the financial person to follow up on two matters. I asked that my sales contract be Faxed to my insurance agent, despite a reminder at transaction's end. She apparently forgot to do this. I asked, too, that BMW be contacted re: the fact that this purchase replaced an expiring lease, which was also through BMW Financial Services. She failed to do this, and II was billed for the disposition fee. I have purchased or leased (for personal use) approximately 200 vehicles over the years. I seldom experience this type of indifference. I had to effect the purchase on my salesman's day off; so he was unable to fend for me during the transaction. This was NOT his fault. It was the only day I could be in town to do the deal, and I entered into the transaction, knowing that he would be absent. The sales manager was aware of the deal and knew I'd be there at an agreed-upon hour.
I don't really write reviews but my experience here was truly awesome. Tony, my service rep, was amazing. Super friendly and professional. As long as I continue to have a BMW and am living in this area, this place will forever have my business.
I love this place! I will only buy my Bmws here and no where else!
My first purchase from Sterling definitely won't be my last. Mike Walters was a pleasure to work with and made the buying experience enjoyable, easy, and seamless. His patience and lack of pressure were refreshing after visiting a few other dealers in the area. Mahalo nui loa!
They did what I needed, promptly & politely. Good family owned business. They ALWAYS follow up. Happy I went with them!
I got my 328i serviced here as it was the closest bmw dealership near me. Staff was excellent and all questions and needs were answered and met. My car service was done in an hour which was impressive.
Tried to buy a car from them for cash. Ordered the car, it arrived, then they didn't want to sell it for cash! Wanted me to finance it so they could make more money. I cancelled the deal and they tried to run my credit anyway.
Quite dishonest.
Nothing wrong with service writer, he just wasn't very personable. He said they might have to order a part. Turned out to be true, but no communication from dealership confirming this - up to me to call. They should be ashamed to say they wash your car - very sloppy job on mine. Just an average dealership, way too much grade inflation (and/or bogus reviews) on the internet.
I came into Sterling bmw to look at a car I was interested in purchasing. The service was excellent my sales associate bill was very knowledgeable and kind to me. They weren t pushy at all and went above and beyond to get me what I wanted. I would definitely recommend this dealership to any bmw owner or someone looking to purchase a bmw.
Chuck & Rob in the parts department are always very helpful. Both are very knowledgeable and eager to assist.
Alex and Anthony at Sterling BMW were experts in helping me find my dream car. The entire process was what I expected and more! Highly recommend l.
Stirling Service are always a pleasure to work with, they follow up when promised, provide detailed information and deliver the vehicle as scheduled.
Excellent customer service. Friendly and very professional sales team like Javier Duran. Nice, pleasant and professional dealership facility and Service. I highly recommend Sterling BMW dealership at Newport Beach, CA
The staff over here is amazing a certain salesman really helped me out and helped me out on some great deals. Giddianni Gutierrez was an amazing salesman and he showed me around some cars and helped me find a car that was right for me. He really knew what i was going for and the uses I would use my car for and helped me find the specifications on the vehicle that really suited me.
Chuck Dutting and your other parts personal always takes great care of us. I have only bought my OE BMW parts from you for that reason at my last shop and this one. Again, thanks Chuck for your help.
Coastline Auto Care
Dave, Manager
Great service and gave me a great deal. Very accommodating.
Sarah and Alex in service are simply excellent. Justin D. great, too.
Thrilled to have a pick up and delivery service for car maintenance during shelter-at-home. Very prompt. Great job overall.
Tina Swistak and the whole Sterling BMW team are incredible. My buying experience with Tina was wonderful, I didn't feel pressured and she explained everything to me in a way I understood and appreciated. I can't help but tell all my friends about her and that beautiful dealership. Best of all she gave me the best price compared to all the other dealership without playing games. She was respectful of my time and didn't bombard me with generic emails and calls like some other dealers did. Thank you Tina for making my purchase easy and special! I can't wait to work with you again.
The absolute best customer as well as professional staff I have ever had the joy of encountering, I would recommend them to anyone in need of the ultimate driving machine and all things pertaining to that.
Had an experience similar to Jill's. Bought a Certified Pre-Owned X5 in October 2013. In less than a few weeks it was in service, needed a new differential. Remained in service for two months because the part was back-ordered and the vehicle was unsafe to drive. Granted Sterling did reimburse me for two car payments, the inconvenience was major.
A few months ago the transmission was thumping. Back in service for... a transmission replacement! This time no BMW loaner car, but instead a sweet Enterprise POS. Awesome.
After one year and a not so pleasant BMW experience I decided to sell the X5. I took it into pre-owned to see if they would be interested in buying back the $43k SUV they sold me less than a year and 7k miles ago. I was offered $31,5 (less than what I owe) Hesitant to take that offer I thought about it for a few days. Decided it would be worth paying a couple grand to get out of it and tried to arrange the drop off. Sure enough pre-owned just happened to buy a bunch of cars and no longer had room for my X5, offer retracted.
A real bummer of an experience all the way around. I'll never finance a vehicle again, especially from Sterling, and especially a BMW.
Best customer service ever! I worked with Mike who was absolutely wonderful. This was an out of state purchase also and Mike was prepared with everything I needed to be comfortable to buy without seeing the vehicle at all.
Sterling BMW hooked it up! I bought a 2016 BMW X1 with only 7k miles on it. What's even better is the car was one of their service loaners so I got outstanding financing on a car that is essentially brand new. It had no previous owners so it wasn't preowned. Because of that I got new car perks like extended warranty and free maintenance for 5 years. The staff over at Sterling are all great people and made me feel right at home. If you're in the market for a beamer I recommend talking to Bill McAdams. Bill is the man and dropped my monthlies and APR down significantly. I'm stoked I came over to Sterling.
My salesman Rork was very professional. I knew what I wanted anc how I wanted experience to and he took care of business.
sterlingbmw.com
