Star Chrysler Review

love my jeep compass got a great deal from Michael Lucas if your buying a new car make sure you ask for him great guy thanks michael you really did a great job appreciate your service

I had a great experience with Star Auto group. My credit score was not good, but Angelo, salesperson and David the Finance manager worked with me and helped me with a fair price and reasonable interest rate. They were very professional and caring. Thank you Diana for calling me to come in. I am very happy with my 2016 Jeep.

Go see Michael Lucas great sales person very happy with my experience

On Monday May 4, 2020, I visited Star Chrysler Jeep Dodge Ram for service on my Jeep Compass. Generally speaking my service visits are pleasant & uneventful and the service representatives go above and beyond & waiting area is very comfortable. But I have never took the time to write a review.
But this week was different.
TERRY HYNES was the STAR of Star Chrysler Jeep Dodge Ram.
She did the jobs of 3 persons.
*service representator ( her job)
* transport cars back to the mechanic in the work area (driver's job)
* Took the payment for services rendered (cashier's job)
And managed it all, in her same professional & friendly manner.
There were a few complaining customers who are always disgruntal & difficult, but she never lost her composure.
And she has been going at this pace for 2 weeks.
Theresa Hynes should be commended for her outstanding performance as a Star Chrysler Jeep Dodge Ram representative, and her excellent customer service qualities.
Thanks you so much Star Chrysler Jeep Dodge Ram and thank you Terry Hynes !!!

Great dealership to buy a automobile from. All employees are professional yet down to earth. Juan Carlo JC helped me get the car I want expeditiously. I will definitely recommend STAR to all family and friends looking to purchase a car. Keep up the great work!!

I worked there so I don't have anything nasty to say other then they need to update there service when it comes to customers and to update the place to our Century. They have a few good people who work there but just make sure you ask for Jean or Will they will take good care of you

No customer service and lots of crooks that are employees in this place a very disturbing dealership

My experience at this dealership was great. The young man Brian Perez that worked with me was excellent. He was able to help me with all of my needs. The other people that was helpful as well was the manager Ray, their receptionist Selenia and the financial adviser was wonderful as well. I would recommend this dealership to my family and friends.

This place service department is the absolute worst....my car has been in there for over a month..I went there yesterday and they claim to have 2 cars ahead of mine which makes no sense if I got a call two weeks ago from highway patrol saying they were about to tow my car cause it was left abandoned on the side of the highway.....I go to find out what the hell is going on and they tell me they fixed it they were just test driving it and it broke down....so how your test driving it cause its fixed but I go there yesterday and you tell me there are two cars ahead of mine the mechanic is working on? And how the cops call me telling me my car on the side of the highway but not you? This place has something funny going on over there and I wouldn't recommend this place to anyone EVER

Go see Michael Lucas got Jeep Compass from him good service friendly and knowledgeable

2 1/2 hours for an oil change... there has to be a better way..... sucks here should have stayed at nissan....

Great dealership. JC helped me out with my car. Very friendly and easy to work with. I highly recommend JC and this dealership.

Best family oriented atmosphere I had ever experiences, Great smile every were.

No comment they lucky it's not my money being spent

The service department is awful. I brought my jeep in twice, actually 4 times but 2 events, I have paid a total of $800 and the problem is still not fixed. The fix things that are not broken.

My experience with jC was excellent he was kind and and helpful he knew exactly what I wanted as a first time buyer I would recommend anyone to star motor he so funny and he made me laugh I am so happy with my car .thanks a lot JC.

On October 19th I went into Star and had a great experience with Rhakyia. She took me on test drives with two different vehicles and was very patient. She answered my questions, made suggestions and gave me great feedback on the value of the vehicle I chose. The process went flawlessly and I am very happy with my vehicle.

I was down right ripped off by this place.

It starts last April when I went to buy my jeep. When my loan info came in it was $5000 higher than what we agreed on and after calling jeep who got involved - they did have to refund me $5000. And I thought that was the end.
Fast fwd to Jan... after months of thinking - "wow I love my jeep but I feel every bump" I decide to take it to pep boys in Elmont. After not even a minute I hear the mechanic say WOW. Long story short - my struts are not connected. They don't even fit the jeep!!!
Who ever installed the lift kit (prior to my buying it from jeep) they didn't put in the right struts and the struts I have do not fit at all!
I got the mechanic to write me a letter stating that "who ever did this, did it intentionally, and cut the top of the tube to insert" Now I call the dealer about this - and they are making it impossible for me to even come in for them to take a look. They are not helpful at all and down right scam artists. They knew this truck had this issue. I plan to contact JEEP about this, the BBB, and I've even started to call the news stations to help me out with them.
This was theft by deception and they will definitely pay for it one way or the other.

I was pleasantly surprised by my experience at Star Chrysler Dodge Jeep Ram. I was in and out. Damien, the sales person who assisted me, was kind, informative and about his business. Just the way I like it. We talked, I test drove, signed a few papers, got a tutorial of all the fun features, and I was driving off the lot in a new Jeep Cherokee in no time! This was the simplest experience I have ever had at a dealership. (He even threw in some gifts for me at the end of the deal!)

Dishonest sales manager and he lacks customer service. They were about to sell me a damaged VW Beetle and wouldn't let my mechanic follow up and see if they fixed the problem. You're better off buying your car from somewhere else.

Ashia was very nice and very helpful. We deifntley appreciate her serivce

The service dept. is the worst. I took my 2015 dodge durango last year to get oil changed. a day later while i was driving on a road trip, a check engine light came up. I got out of the highway and saw oil leaking under the engine. i called roadside asst. where they told me i needed to wait 2 hours for a two truck to show up. right next to me there was a gas station. i took it to them they put the truck in the lift and showed me that whenever they replaced the oil filter, they left the old gasket and they new one in place causing gasket to break and leak oil. I paid them to repair it. also took them to the car wash to get the undercarriage clean.
I went back to the dealer and spoke to the manager, who gave me so attitude. he suggested to bring the truck to look at it. i did but they didnt want to pay me back the money i spent fixing their mistake.
dont bring your car there. stay away.

We had a great experience Star, JC was very helpful and professional. He took his time to help us find the right car for us. We love our car. Thank you.

I had a recall on my 2015 Ram 1500 , the service representative Teresa Hynes is always very polite and very professional. Ms Hynes explains everything to me . I have been there before and got the same professional service from Ms Hynes.

Amazing people. Shakim and David are one of a kind. Very talented at what they do.

I want to give a huge appreciation shout out to the salesperson Ray Torres. He was very friendly and gracious for helping me get the new 2020 Jeep Grand Cherokee. I highly recommend him he is the must see guy to help you with getting a new car. He comes with a charismatic personality so that right there is a HUGE plus. Thank You Again Kathy

I also want to give a huge appreciation shout out to the desk manager John Morgan for making my car deal go as smoothly as it did. He is very proficient at what he does along with great welcoming and delightful personality. Keep up the great work your doing at Star Chrysler Dealership

They made me pay 40 dollars for my car codes to make a extra copy with a locksmith. They are to provide for free smh.

Got my 2017 Nissan Altima at star auto from Marcus my sales guy. He did such a good job getting me to a price that worked for me.

It was a nightmare now the financial guy, don t work there and he lie to me and my mother

See Michael Lucas for all your auto needs thanks for everything Mike. #Jeep

Thank you Michael L. for assisting my husband in getting his dream jeep. Not only did we go to several locations looking for the blue with tan interior, with no luck but you gave us more than expected in one jeep and also beat the price of our current dealer LARCHMONT...we look forward to working with you in the future.

Edwards Family

The service was amazing , I got such a good deal. The workers there really cooperated with me and kept my budget in mind the whole time.

Picked up my brand new 2018 dodge Durango , i was worried at first but my salesman Marcus, explained everything to the fullest, hes very knowledgeable on the products they have to offer and ill be sending my friends to him as well

Teresa was very kind, warm and very attentive as she informed me that alot of her staff was not at work on this day, so I understood and took it in stride, but it was a super long wait.

Called Star Jeep for a Grand Cherokee limited and they had the car i wanted waiting for me by the time i got there. i received nothing but red carpet treatment from My salesman (Marcus).

Stepan is very professional and patient. Please ask for Stephan when you coming in to Star. He s the best.

What I thought was going to be a long drawn out process, was actually a quick and easy experience. My Saleswoman Ashia was very sweet, caring and helpful. She guided me through every step of the way and made me fell very comfortable. I love my new car and would definitely recommend others to go to Star for their automotive needs. Thank you Star Chrysler and a special thanks to Ashia for your assistance and excellent customer service.

Shaking was amazing when we got our car! I'll recommend you to get your car here.

We had a really good car buying experience with Rukiya. She was very helpful and patient in assisting us with getting the Jeep we wanted and did not feel pressured at anytime which I respect. Very willing to answer all our questions and explore buying options. I really appreciate that they work with you when it comes to the car price. Again I would highly recommend Rukiya as she made this process of getting our car very painless.

I leased a car from Star. The car was delivered in horrible condition. Scratches, nicks in paint and a ding. It looked like they unwrapped the car with a matte knife and no care taken. A few days after delivery, there was a spot of paint on the hood that started to peel. I called my leasing agent and he told me there was nothing Star would do. The car had less than 500 miles at the time.

Star actually called me to see how my experience was. When I tried to call back, the person who answers the phone was useless. I just gave up.

Now my car is due for service and I'm scared to take it here because of the lack of previous experience.

Net... use another dealer if you can.

Zaire Coore is always professional and most of all kind thank you so much God Bless

JC Paulino and Rob Caballero did an excellent job selling me a 2019 Dodge Challenger. Going into Star I knew what I wanted and the price point I was looking at. Unfortunately, I had previously gone to another Dodge dealer on Northern Blvd where the manager straight up lied to me about the leasing packages for the Challenger, claiming I had to pay at least $500 a month. Just from Dodge's website I knew that was untrue so I was a bit wary in entering Star. Thankfully, JC and Rob were professional, truthful, and courteous and gave me a great leasing deal. JC also showed me everything I wanted to know about the car. I got the car that I wanted at the price I wanted so I couldn't be happier. I plan to return to Star for my next car buying needs.

Hello everyone I'm leasing a 2018 chrysler pacifica it only have 5400 mile on dash I'm having alot of problem with it i have 3 year lease i went to the dealer about 6 time for the year to fix different thing still having problem the mechanic say that they can't hear anything that I should drive the vehicle and when the noise is there more often then they will fix the noise this is a brand new vehicle i shouldn't have these problem me and my family safety come first the next thing all dealership supposed to have loner car this dealer don't have my family buy alot of vehicle from here after my lease I'm going to a next dealership because i have 2kids i have to drop both of them to school so when i take my vehicle to service i can get a loner car THANK YOU ALL FOR READING MY COMMENT!!!!!

This was my first time at this dealership and I will definitely be back for future cars and my families cars. Customer service was outstanding. Perry was the best salesman to work with. He was quick to get the process going and thoroughly explained everything I had a question on. He went above and beyond to make me have the best experience of buying my Jeep.

Such an awesome place ! The sales rep Frank is very helpful and knowledgeable. From the moment I walked in I felt comfortable there straight forward no games or gimmicks ! I ll definitely be back

Great people to work with. Made sure everything was executed in a timely fashion...

Made an appointment the day before for a recall part on the car. Came the day of, they have no record of my appointment and they didn't have the part on site. So I told them would be back the next day.
Came at 08:30, sat there and watched people who came after me get their car serviced. At 12:15, car just started being worked on.
I really should've gone to another dealership.

I'm from Upstate NY where we do business a certain way. I was a little nervous doing business with a dealership in NYC, Queens no less. They had a VW CC for sale for $8995. I thought to myself "hey, that's a pretty decent price," and decided it might be worth the hassle of buying a car from NYC. I called 3 times, spoke with 4 people, agreed to purchase the car for the price advertised, made arrangements to drive down with a friend (6 hrs) on Saturday to pick up the car, and went to the bank and withdrew the cash. Then, I sold my current vehicle on Craigslist because I thought, "I'm getting a new car in a few days, no sense having two of them."

Today, I get online to get the VIN number so I can work out insurance. I think, "Wow, look at that one for sale, its just like the one I'm buying but $3000 more! " Then I realize it IS my car. Turns out the Charlatans upped the price and didn't bother to tell me. They were going to let me enjoy the rude shock once I was a few hundred miles into the trip. When I called, I was rushed through with an excuse and given a number of a manager to call. Bait and switch at its finest. Won't be buying the car. BUYERS FROM OUT OF TOWN BE VERY VERY CAREFUL. Do not set anything else in motion until you physically own the car because these people will hang you out to dry. Don't sell your own vehicle in advance while relying on these people to act with integrity. They will not.

Mr Chris is good .he is patient and understanding .

I am retracting my previous review as I have been harassed by the staff since I got my car for items missing etc that were not collected by the dealership. Very unorganized.

Went in to check out a few cars met sales man Fabian Song he was very transparent and knowledgeable with me definitely look forward to doing business with Star Chrysler!!!!

Service was horrible. I put a deposit down on a car i test drove and everything only to find out not even two days later when they were supposed to be working numbers to get me approved they sold the car to someone else. I didn't receive a call or anything from my sales rep. I had to go up to the dealership to even get any info to learn the car was being sold the day i showed up. Dont leave deposit they take your money and still sell car to someone else. Horrible.

I went for an inspection, no appointment was needed. While getting the inspection done I needed an additional key fob. They were busy, so I wasn t sure they d be able to program the fob for me or I d have to come back (which would have been reasonable - I didn t have an appointment) but they managed to get my fob programmed at this visit. With my visit and overhearing them with other customers they offer you the most reasonable priced options to get your vehicle serviced and back on the road They give it to you straight without unnecessary extras and I respect that.

I worked with Teresa Hynes, she was great.

Awesome dealer, from the General Manager Rick, to the sales person Juan Paulino, to the customer service agent that got me there with her honest voice Joy.. oh can t forget the finance manager. Great team quick process no long wait like other dealers. Over all awesome experience!!!!

Star gets five stars from me!!

Ricky Rodriguez

I always get great service from the service dept here. The advisors (Patrick, Theresa & Darryl) & workers are great & help you with any problem that you may have with your car. The only complaint that I have is there is a worker named Shundra that works there. She was very rude & obnoxious when I called to check on the status of my car. Anyone answering the phones should have better customer service skills & actually know what they're talking about when it comes to the service dept.

This place has great customer service, J.C. Paulino was very helpful and he knew what he was doing, I got a Great deal! I would recommend to friends and family.

Bought a car had a good time and felt comfortable with Michael Lucas I recommend him to anyone on the market ask for him when you go to Star jeep

Ed serviced my order, and although I waited about 4 hours to finally get out, he took personal attention to my problem.

Very straight forward service it was a pleasure doing business with them

The salesperson Aisha was very sweet though she tried very hard to get me inside to sit down and talk about purchasing the jeep that I was looking looking at outside I thought the price of the Jeeps were a little high because I believe they do custom installs and charge you way over what they're worth if you did them yourself other than that I would possibly buy a stock item Jeep from this dealership and do all the work myself

I just purchased my new car with the help from Brian Perez. He was very excellent with helping me choose the perfect vehicle for me. You will leave here with a smile.

Relaxed environment and patient. Brian Perez was helpful.

One week wait to get an appointment for a recall and service 4x4 light on my jeep. No loaners available either, consider this when buying from here.

Rip off, went for a factory defect to replace a defective air bag and they messed up the alignment of my steering wheel. When i went back to get it fixed they blamed me and charged me $150 just to diagnose the car. Called them to speak to the manager and was conveniently never around. Very unprofessional service. Wish i can give them 0 stars but thats not an option. Called and complained to Chryslers head office as well. Will never take my car back here again!

I went to buy Jeep Grand Cherokee and Sales Rep Jhammar Green had provide me with awesome incentive and got me approval with a very low interest rate and they done all work for me within few hours. i was not expecting to get a new car with my favorite color within few hours. i really grateful and appreciated the quick and best service

Star is a STAR! We had an excellent experience purchasing a BMW. Staff was courteous and knowledgeable and eager to work within the parameters of our needs. Rick, Leon and Mr. Koufakis (Sr.) personally ensured that we had an outstanding experience and guided us every step of the way. We ended up purchasing a vehicle right on the spot even though we initially were there to research some different models. I cannot recommend a dealership more highly -- we have dealt with several over the years and have never experienced the level of professionalism and integrity that we experienced at Star.

Buying a car from them was GREAT very fast at approvals... I wonder why . This place is a deaf trap. They love you when you sign that paper but when you roll out of that dealership with your brand new car, you just sold your soul.
They have the WORST service I have ever experienced as a car buyer and I have purchased a few brand new cars within the last 10 years. I had to call corporate I had to call David Kassell the lemon law lawyer and this is where I am currently. As I am writing this they have my car now.
My BRAND NEW car has been seen by them about 10 times in less than a year for different electrical issues. They refuse to own up to it. The mgr is even more incompetent then his mechanics. I guess I will see them in court. Corporate has excalated my case. Either way something is gonna be done about this.

Really satisfy with them and they know how to take their costumer also

over the years, this location has improved with the customer service. I usually deal with Darryl and he's been great, takes care of anything you need done with your vehicle..Also I recommend seeing Theresa or Patrick for service..These three are the best there.

Was dreading servicing my Jeep.. They made it easy she explained everything to me. And didn't try to take advantage of my lack of knowledge. Thank you.

The service is great Andrew was helpful and very attentive. Everyone was nice and polite. Even though I had a problem with the car starting 3 days in a row. Every day I called Andrew and he listened and today I took the car back. They figured out the problem and fixed it. Replaced my battery at no charge to me.

I visited Star Chrysler of Queens village on 5/30/18 . I was pleasantly greeted by Chris White as I entered the building. My total experience was WONDERFUL . I felt completely relaxed and comfortable . Chris was very knowledgeable and extremely patient making the whole process smoothe and seamless.The Sales Manager Ramon Calderon went above and beyond to make sure that my experience and purchase was PERFECT! I took delivery today 5/31/18 of my new 2018 Jeep Compass and am ecstatic with my decision . Kudos to the Finance manager Kyle and the entire staff at Star Chrysler of Queensvillage. I highly recommend this dealer ship. They epitomize phenomenal customer service . I will be returning with my husband and sister in the very near future!!! STAR CHRYSLER of Queens Village ROCKS!!!!!

Star auto mall is the best place to get your car or whatever vehicle you need. I went to star auto with my uncle and we met with this amazing guy Perry ,make sure whenever you go ask for Perry he's the man. We got the car we needed. I eventually went back to get another one because of this guy...

I want to take the time out to say thank you to J.C. and Matt for working so hard to help me drive out of there in my new vehicle. They knew my hardships so they went above and beyond to help me. I am so grateful to them. Best wishes to the entire Star dealership staff

I want to thank Brian Perez for giving me an amazing deal on a Jeep Cherokee. He was very patient. I couldn t decide what vehicle to get and he gave me different options that helped me select the right vehicle. Go see him, he s very professional.

Love Chrysler..don't particularly like this location

Hey guys if you guy come to star Chrysler request for michael lucas serves Verry good and truly honest person

Ive been going to star for a number of years now, Always loved the service and treatment i get from them. If your in need for a car ASK FOR MARCUS that's the go to. He really knows his stuff

Mike Lucas great customer service and will get you what you need

We got our first Jeep here 3 years ago, and it was a great experience. Today, we went and bought a 2015 dodge dart for a decent deal. The sales representative and manager were kind and professional. The only thing that soured the whole experience was dealing with the finance guy named Kev (or Kevin). After some misunderstanding about the cost of the extended warranty and asking him to remove it from the contract, he bursts out screaming at my father, hitting his own desk like some animal, and yelled out a few obscenities while calling someone to reprint the contract. Never have I directly seen such a lack of customer service and professionalism. Not sure how long he has been working there, but he needs to probably re-learn a little bit about customer service. Three years ago, I would have rated this place five stars, but today's experience with the nasty finance guy should have brought my rating to 1 star, but I kept it at 3 because of the awesome sales rep. At the end of the day, we did get the car, so good job sales rep and manager!

We had a great experience shopping for a car. From beginning to end, Perry Mack provided excellent customer service. He was knowledgeable, courteous and helpful. Made the experience pain free. I would highly recommend Star Jeep.

Very terrible experience, Purchased a jeep patriot from them and started running in to many many issues with the car after. Within 3 months i had to take the car back to them more than 4 times to do repairs . Tried to go back in for a trade and for something better and they are not willing to work with me at all and provide a better option. Will not recommend to anyone

This review is for one respectable man, Mr Green.
Through the entire process of purchasing 3 cars Mr. Green has been there for us every step of the way, because of the services he has provided to my family and myself we felt the need to do business with star, we will continue to do business with Star under his guidance and professionalism. 10 s across the board for him.

My product specialist Jhammar at star Jeep paid attention to my needs, gave me different options to chose from and I'm now driving a new car that I like with a monthly payment that's within my budget....Thank you guys so much!!!