Star Chrysler Review

Get a CPO (certified pre-owned) Ram 1500 tradesman. About a month and half ago. So the service was slow. I'm still waiting on registration, and my temp has expired so know I have no way to getting to work. They screwed up the automatic pay. They didn't even service the truck. I work at a chevrolet dealership, and had to diagnosed that the driver side headlight assmbly is defective, had to service the truck myself. I ask for a copy of the multi point inspection and, still didn't get it. Long story short, I will recommend not to go to the dealership. They half ass everything just to get your money.

I visited Star a couple of weeks ago to finally take care of an ignition switch recall. I'd tried other Jeep dealers in the area but they told me several times that they didn't have the part(s) in stock.

As instructed, I dropped my car off in the morning and was told I could pick it up later that afternoon and was given an estimate of how long the actual repair would take. I told them not to rush the repair and I'd pick up my car the following day.

I arrived five minutes before they closed. Thank goodness! When they say they close at six p.m., they mean it. The customer service rep was kind and quickly processed my paperwork. The wait for my car was longer than the paperwork processing but that was because my car was parked behind other cars. No big deal.

Based on that experience I'd probably return.

Gray survey with the salesman side of fashion with my vehicle and happy that is a 2019

Zaire was an exceptional sales person. His personality and professionalism made me and my mother want to purchase a car from him. We had difficulty deciding what car to purchase. He not only took his time but he explained everything thoroughly and carefully to make sure we were making the right decision. We were already leading one vehicle and he made sure the transaction of turning in our vehicle to get the new vehicle went smoothly. I would highly recommend him again to friends and family members to purchase from Zaire. The others working at this dealership were very professional as well and made sure our needs were addressed as well.

Today I went to star's to trade my car in & Marcus help me very much to leave with a better vehicle I recommend everyone to go see marcus he will help u leave with something new

Good service but very dishonest. When I fully purchased my new Jeep I was given 3 free oil changes. After my last free oil change I am now doing it on my own only to find my filter was never changed. Every oil change is at least 4 hours only to find the job half done?! I get it s free but don t tell customers what you re giving only to cut corners to save money.

Leon Rai is the person to see at star chrysler.Came in to trade in and get a lower payment which leon made happen for me. He is a great sales person. Very kind and understanding and patient.

My experience with Star Chrysler was an excellent one. Never had any problems with them. Always professional and cordial. Will continue to bring my Jeep to them

Michael Lucas was my sales person very nice gentleman excellent knowledge if you visit star ask for him

Went in and made a deal for a truck. Put down a deposit. They realized the deal was too good and didn't honor the price. Emailed Andrew Bowns many times for a refund to no avail. Had to get my CC involved.

worse dealership in country and worst service department they took 10 days to diagnose my car. then they need another week and $800 TO OPEN TRANSMISSION to look whats wrong is this some kind a joke any mechanic will tell you whats wrong, it has transmission problem. Star had no regard for old customer who had spent lot of money at there dlearship i feel like i was ripped off by them for past service they did on my car. i just got my car towed from there and took it to local mechanic they charged $130 to tell me what i already knew and they kept the car for 10 days and i could not go to work.....................

They'll do price match if you find it cheaper just ask

Best dealership to go to if you are looking for a Dodge Durango GT!!!! Jc Paulino and Robber was a true blessing and helped me out so much and gave me a very good deal!! Thank you guys so much !!

Went looking for Sales Manager Ramon and he introduced me to Product Specialist Brian Perez. Both were very professional and polite. Brian Perez answered all my questions and was very patient. I purchased a 2015 Jeep Grand Cherokee for a really good price.
Thank you Brian and Ramon

Excellent service n knowledge Pierre was the best car sales person ive ever delt with

The sales person that I dealt with, Ashia, was extremely courteous and helpful. Answered every question I had. Overall a very positive experience.

It was my first time at this dealership and I very impressed with the service

Sep 21, 2020
Sherry "Check out Ray Torres at starchryslerjeep dodge in Queens..."
Check out Ray Torres at starchryslerjeep dodge in Queens village Very helpful an experience guaranteeing he will get you into a new car and you will be satisfied with the accommodation

I visited the parts department. They always have what I need. If they don't, they can tell me which dealerships nearby has it in stock. The staff is very professional.

I've got to say that these guys are awesome!! Ray the manager explained things really good and the sales person Rakiha she's number one. Even though we couldn't agree more with the numbers I recommend them.

Questionable characters operate at this dealership. Steer clear and head to another Jeep dealer, manager is the biggest thief there. Spoke to other dealers, and they're aware of the less than unethical practices that go on at Star.

Always a great experience here. The service team is always friendly and professional. They are willing to help you and get you back on the road quickly. Dealerships are never myself favorite place to get service, but this one is tops compared to all others in the NYC metro area. Thank you!

Great experience. The place has a real mom and pop feel to it. The employees genuinely seemed to enjoy being there unlike some of the bigger stores I visited. No pressure and I got a great deal. Zack the manager there was very genuine and transparent

They tried to tack on an extra $1495 when I bought out my lease. Buyer beware! You are NOT obligated to pay this ridiculous fee and they will try convincing you otherwise.
Do not trust Star Jeep

Star accepted the warranty coverage for my vehicle. I was told the vehicle would be ready and to pick up in 3 days. Luckily I called and found out it would not. I was told to call back the next day. The vehicle still was not worked on. This drag on for more than a week. I was then offered a vehicle rental for free but then my vehicle was finally released to me instead. A week or two later I realized that my cap to my antifreeze was gone. This was frustrating I had to order online a replacement.

Graet experience with them. Mr William Howard And Miss Regina gave me a great service buying my 2016 Jeep Wrangler.

I had such a great experience buying a 2019 Jeep. Brian Perez was phenomenal, walking me through every step of the way, making sure I was comfortable with my purchase. Kyle was most wonderful, as he assisted with financing. Felt like family...would recommend & plan to shop with them again. Everyone is nice and personable, great customer experience.

My sales person Michael Lucas was great very happy with everything he did for me and my family I have got many card before the experience with him was the best thanks

Terrible, unprofessional. Wasted 2hr just to get payoff information on a lease. They couldn't get a printout on my lease information!
3 years ago Olie Rivers processed my purchase and lease in 2 hours and was very professional.

I walked in intending to lease a 2018 or 2019 Chrysler Pacifica but the monthly payments were too high, so salesman Brian Perez suggested I buy one of their 2017 models left over in their inventory for almost a 30% discounted price. This brought my monthly payments down to where I wanted them. I'm thinking after 2 or 3 years I can trade in or resell the car for near the price I paid so will have saved a lot more money than from leasing. Try them out and ask for Brian!

Every time I come to star dealer service center it doesn t matter if I have an appointment or not. I always wait over +4 hours to get my car serviced or even get an oil change. I think the communication is terrible here and if you decide to get your car serviced. Don t think you will be in an out. I have had my lease for 3 years now and when I mean every time I come to the service center I m never happy. Honestly I only come here because I leased my car from here. AGAIN!!!!! Every time i come to the service center over the last 3 year wait time and communication is terrible. If you know I m going to wait for the car and you know the wait time is over +4 hours why not tell the person to leave the vehicle and come back. This place is a waste of your time.

I came in there to get my used 2014 Chrysler 200. They're legit cleaning and prepping the car for me to take it home tonight! I can't wait . The guy that helped me out was Ronald. He was such a nice person and I think I got a good deal for my car, so look for him when you get there. Beside Ronald, the dealership have a professional atmosphere and made me comfortable as a costumer. Choosing a car, getting a good price on it was quick and easy. I would come back here again and recommend to my friends and families later in the future because I heard they have a referral program where you can get $100 when they buy. Overall everything was an excellent experience that's why I'm giving it a 5-star rating although I'm still waiting for my car! Thanks Ronald

Stars dealership was a friendly and smooth experience for me as a new car buyer. They helped me as much as they could to get me a good price for my new car. I understood my credit and possibility but my salesman Damien did all he could to get me the best price. He answered all my questions even the once that maybe didn t make sense but he was super friendly about it. Definitely felt like family in there. Damien was beyond friendly and had a great personality. Thank you for giving me the car I wanted. I m in love with my new 2020 Jeep Compass. Thank you so much! I appreciate all your help! I will def come back to this dealership in the future! I highly recommend Stars for your new car!

Teresa was terrific. On a very rainy day, and not appointment, she got me out to be able to get to work. Had electrical problem with brake lights and interior lights.

Go see Michael Lucas great service lots of knowledge of the vehicle visit star and ask for him

These guys are a waste of time. These guy will waste your time. Don t trust them with your personal info. Customer are better off going to garden city dodge where they will bend over backwards to give the best service.

Terrible Terrible Terrible customer service and dealer practices by Star. On Friday I go online and select a car i was very interested in. I received and call from Star Chrysler Friday and I told them I'd be in Saturday.... I received a call Saturday morning and I again tell them I'd be in to talk and possibly start the purchase of the car. I get to the dealership and there's a wholeseale dealer taking the car away. Now I'm there to possibly purchase the car but they allow him to still take the car... not buy the car but to take the car! The wholesale person himself told me he dropped off one car and need a car to get back where he came from.... and took the car that I arranged to come and look at and possibly purchase. I will never ever visit Star Chrysler on Jamaica Ave ever again!!!!! And to top it off... the internet person calls me 4hrs later to ask me if I was still coming in??? ABSOLUTELY HORRIBLE

I just bought my Jeep Grand Cherokee and the team was so helpful! They were quick to respond and provided us the best value. This was the second time we used them and will definitely come back in the future. Highly recommend!

Ashia was amazing. Great car buying experience and the best price possible.

Ironically, the only problem was finding my car when I picked it up

I went in just to see my options in trading in my journey for 2019 Dodge Durango for the same payments or less and to my surprise I was able to do exactly that thanks to Leon and Kyle for working with me Leon is very patient he spent his entire day with me just to make this possible thank you leon

For my first time purchasing a new vehicle, Star Chrysler Jeep Dodge Ram made the experience worthwhile. Shakim "Shak" Butler is a 5-star sales rep, who made sure everything went through seamless and smoothly. His earnestness and transparency spoke volumes, so much so that I felt confident that I was getting the best deal. Customer service is an art, and he's a maestro. But don't take my word for it, head over there and see for yourself. Shak, thank you!

Went to Star on 8th Jan to get the straps on the fuel tank of my Ram 1500 replaced. Teresa greeted me with so much good energy, she took my info and said this job will take a while. After waiting a bit Teri inform me that the straps were all corroded and some parts needed to be ordered so it may take another day. She said she would update me on it s progress and she did every step of the way and stayed late for me to pick up. To me that s what service is and Teri is a great compliment to Star. Thanks for excellent service and for having such an awesome Service Advisor.

Ashia was my car sales woman and she was a super splendid people person sales woman! My husband and I enjoyed working with Ashia! Ashia was very polite, respectful and professional when selling us our new Wrangler Jeep. My husband and I enjoyed ourselves at the Star Chrysler Car Dealership. We are so thankful to Ashia and we are so glad that we chosen Star Chrysler Car Dealership to purchase our vehicle. Thank you so much Ashia for everything that you have done for my husband and I. You are a super great Car Sales woman!

THANK YOU LEON. GREAT EXPERIENCE AT THIS DEALERSHIP. I HAD MY HEART SET ON A GRAY JL WRANGLER RUBICON. WHICH NO ONE HAVE. EVEN THEY DIDNT HAVE IT, BUT LEON REALLY TOOK HIS TIME AND EXPLAIN TO ME HOW HARD IT IS TO GET AND HE TOOK ME TO HIS STORAGE AND SHOWED ME A BLACK RUBICON AND I WAS SOO HAPPY, HE TOOK HIS TIME WITH ME AND MADE SURE I FIND SOMETHING I LOVE. THANK YOU LEON,

Stepan was one of the best to work with, very patient and understanding and willing to do whatever take to get me in a car

So sad. Got in at 730Am need a door lock changed. It is now 330pm and I am still WAITING. Empty promises and updates. For people who are always working on the same things every day it should not have taken this long. Too bad there aren t too many options in Queens. Can t give 2 stars. Complete TORTURE.

An excellent experience with having my car serviced at Star Chrysler. I cannot convey how grateful I am for giving me good HONEST service. Even if my assessment was overrated, compared to the dealership in Inwood where I went first, it is Night and Day, Apples and Arsenic. To summarize this sordid tale, let me start with the vehicle. A 2014 Dodge Grand Caravan. Less than 5k miles on it, however it sat un-driven for almost 2 years due to extraneous issues. Upon starting up, the Engine runs fine after I installed a new Battery. However, almost every error light was lit on the dash board and there where functionality issues like the Engine would not shut down right away after key removal. The side doors would not operate while the engine was on. Sometimes the Dome lights won't go out, some dials on the dashboard where not working, and other weird glitches. I am no Auto Mechanic but I have some knowledge of Electronics and these issues felt like a computer or other electrical related problem. To summarize, the service center in Inwood are, at best not very knowledgeable and/or honest. (I am being EXTREMELY conservative in my wording for the sake of this review). First wanting to charge for each symptom I described, then calling me later to tell me the Valve Body on the engine needed to be replaced along with the ABS module. There is more but to keep it short, I cancelled any further repairs the same day, ran back to pickup the car, paid the almost $200 service charge and got out of Dodge as quickly as possible. (Pun intended.) I only went to that service center despite the reviews because they were close. Next stop Star. Lou was very welcoming and listened and noted everything I had to say in terms of symptoms and what I suspected the problem to be. (I did not mention the previous place and experience.) He was very helpful and even agreed with my assessment that the problem was likely electrical in nature and not mechanical. Lou kept me updated as to the progress of diagnosis and repairs, and what they found. Seemed rodents had nested in engine compartment and had chewed into one of the cable harnesses, shorting out a few of the computer modules. Hence all the errors and glitches. Rather than to try to milk the situation like the other place, Star's technician's (They Rock by the way!) determined that they could repair the damaged cables without having to replace the entire harness. Replaced a few of the modules that where damaged by the shorting cables. Even inspected the vehicle for me. These guys are terrific. Lou is the best! The other place wanted wanted almost $2200 for work and parts that would not have fixed the problems. I drove out of Star with the feeling that the vehicle was properly repaired. Thanks again Star. It is refreshing to encounter an honest and knowledgeable service center. You are deserving of 5 stars.

Ashia you help me a lot.
My pleasure to work with.

Frank was nice dude. He was patient with us and got us a deal with the manager Steve as well. Im glad I walked into this place.

Jhammar was extremely nice and helpful. He was very patient and we spent hours here deciding and he was very patient and nice ! He treated us well and related with us ! Never had a friendly salesperson like this. By far the best experience we had for a first time car experience. Definitely coming back again for next time to Jhammar. Thank you so much!

Salesman Brian Perez helped me out to the end. He was very patient and professional. I got the car that i wanted which was the 2018 Jeep Wrangler. Ramon the sales manager gave me amazing numbers. Go see these guys. They are the best

Not happy with the car I got but it was around my budget.

Went to star auto mall in hopes of lowering my payments, and my salesman Marcus did more than that but now i have a 2018 jeep compass paying less than i was paying on my 2012 honda i traded in. if your in need of excellent service. Ask for Marcus hes officially my go to guy

worked the phone deal over the phone with Stacy and Marcus .... everything went well and i picked up
my new Grand Cherokee at the store. I plan to bring some family and friends to marcus

If you're in the market for a Jeep, Chrysler, or Dodge do yourself a favor and make the trip to Star Chrysler and ask for Mike Lucas. Where other dealerships failed, Mike and the rest of the Star team delivered. In an industry stigmatized by high pressure and dishonest sales tactics, Mike could not have been more genuine, honest and accommodating. Don't waste your time anywhere else, go to Star and you'll be a customer for life.

Deja who helped was very cooperative and pleasant. The service was excellent and I will refer her to other prospective buyers

The guy at the front door Zee was honest and direct. The Managers worked with me and made me feel like a person, not a money bag.

Do not go to this dealership at all costs. This dealership is why people hate buying cars and they are the definition of a stealership. They will straight up try and rob you of your money.

I went to this dealership because they were the only dealer in my area that had a dodge charger with the color and options I wanted. I drove over 200 miles to get this car and they new it. When I walked in, they would not let me see the car or test drive it. Right off the bat, they threw a payment number at me that was complete BS. I asked them to show me how they broke down the numbers and they would not give me the numbers. I then wrote down the numbers that I wanted and what the payment would be, which was almost 100 less a month then what they were trying to tell me.

After we agreed on the price of the car and my trade, they made me wait for HOURS!! I got there at 12 pm and we had the numbers agreed on within 30 minutes. I did not get to see the finance manager for 4 hours and when I got in to see him, they must of thought I was an idiot and just sign the paperwork because the monthly payment was at the original payment again. Then they try and tell me that I won't be getting the rebates that Chrysler was offering on my car and that my plates would cost 700 dollars to get from NJ, which was completely wrong. Also, they tried upping the price of the car over 2000 dollars OVER MSRP!! After I called them our again about this, they made me wait another hour to verify the rebates. After that, they still would not honor the price of the car and kept trying to say that the "internet price" on the website was the best they could do and would not even honor that if I did not have it printer off. The "Internet Price" on their website was MSRP.

After them finally honoring the price we originally agreed on, I signed off on everything. Well, today I got my plates from them, but instead of getting new plates and registration, plus the difference in the registration and what I paid, I got my original plates that were on my trade and a registration that expires in 3 months. The transfer was 85 bucks, but they took 650 from me and never gave me the difference.

Needless to say, never give this dealership you time or your money. Dodge will be getting a call from me today because I am not letting them get away with this.

professional service
gabe was very knowledgable and worked with me to find what i needed.
very happy with the service and car

Awful customer service at the service department. Had the nonplesure interaction with Patrick Thomas....trying to ripmeoff with 120 for a diagnose on a recall problem with the car, which supposedly they fixed 2 ago ....too bad I can't give 0 starts

Was looking to purchase a car wow living out of state. Pull up the website and the car I wanted to buy stated it was certified pre owned The car salesman tells me I have to pay an additional $2495 if I want the car certified pre owned. I asked why I would have to pay an additional 2495 if the cars already certified pre owned as the description stated . sad customer service. Trying to get every penny they can because I'm doing outside financing

Poor customer service. Leased a new Durango and dealership had lost the second key. As soon as I drove the car out breaks were shaking and noticed both exhaust are crooked. Dealer refuses to get me a rental or loaner even if the car has to be there for 2 days. They feel it s my problems they don t have the second key or that breaks are bad or exhaust is bent. To the owner who is going to write the same generic response that he is sorry for my bad experience and to call to resolve the issue, please spare me the generic response since I ve called them numerous times to no avail.

Z is the man. From beginning to end he was friendly, assuring and professional. He made what could have been a stressful situation easy. I would recommend Z to anyone searching for a car!

Check out Star Auto group for the beast cars at the best prices.

Marc E StJuste should not be in parts department. He is not nice and always acts like you are bothering him when you need a part. Has a attitude when you ask for help.
When I go there, I try not to have him help me because he makes you feel like you are stupid for being there in the first place. Now, the other guys in the parts department are really nice, except for Marc

Came by Star Chrysler last Sunday to check out some cars spoke with Chris L. And the sales manager Ramon very honest upfront guys. End up coming back in today May 19,2018 to finalize a deal and now I'm driving out with my Ram 1500 with the Blacktop package. Thanks Chris L and Start Chryslee family.

Terrible dealer. My jeep was towed in on a Monday. I kept calling each day twice a day and all they kept telling me that they didn't have a diagnostic available yet. Finally on thursday they told me the battery had too be replaced. Waist of my time.It took them 3 days just too replace a battery. Never taking my jeep too that dealer.

Good place to get a new or used vehicle. Whenever you go ask from Leon

I recently purchased my very first Jeep and I'm so happy with my decision! General Manager Rick Roh and his entire team are exceptional! From the moment my husband and I walked in until we drove off the lot it was one of the most painless car buying experiences ever. The Star Jeep team took their time going over different vehicles and all of the individual options. Mr Roh and his team have earned new customers for life!

Again a HUGE thank you to the Star Jeep team for your patience, understanding and hard work!

Will love
Questell Family

Excellent attention, excellent treatment, Jonathan Rubio knew how to explain everything very well, the Councilor was very clean and his workers are very friendly, they offered pop corn to my children and they loved that. Punctuality when picking up my car.

Good service, just wish these guy's where a little nicer. Great experience with Angela she's very knowledgeable and very sweet. Everyone else needs a lesson in customer service.

If you re looking for great customer service, go here and ask for Marcus. He is the best, very friendly and gets things done efficiently!!

I worked with Zaire he is a good salesman. I was able to test drive the truck and I loved it so I bought it.

worst parts department ever i wish i could given -1 stars i have called the parts i have was going to pick up 3:50pm on saturday they suppose to close 4pm but they were close way before that needed something really important part for my car . absolutely horrible been there few times

Michael Lucas thank you for all the hard work that u have done for me to get the car I wanted.....keep up the good work and continue to work hard

Excellent Service I was in and out in under 40 minutes..Patrick is the man!!!!

Just passed by to find out any special deal on buying a new car and Brian Perez approached to us in professional, friendly and charismatic way and made a transition from browsing to buying in Star ChryslerJeep. Thanks Brian for helping us find our best suv option and the financial team as well for their help.

I purchased a nice used van from there but I am writing the review to give much props to the salesman Michael Lucas. He went above and beyond to make sure I drove the car home the same day. Highly recommend this dealership. Stop in and ask for Michael Lucas.

My time at the dealership was a good experience. Ashia was very helpful with it.

Great place to buy your new or used vehicles. Many bank with low rates which mean low payments. Very friendly staff from sales managers to finance managers to sales people and very clean and tidy showroom.

The service here was awesome and everyone was nice and respectful. Brian Perez was my sales guy and after a few hours he got me a great deal on my truck, I recommend him!

I'm leasing a 2018 chrysler pacifica it only have 4000 mile on it the passenger side mirror had stop work they fix it now I'm having trouble again on the dash it say service shifter and the stop start unavailable they people work at the dealership is very friendly i can't blame them the manufacturer need to resolve this problem that is why I give one star .