Star Chrysler Review

Even though dealerships get a bad rap when it cones to service, Star is an exception!! I had a warranty claim which was not as clear-cut as it should ve been. They went above and beyond the call of duty and took care of everything. Angela Tomlinson is the best customer rep there is!

Went to Star Chrysler earlier yesterday and my experience was great. Brian Perez was such a huge help, he was attentive, answered all of my questions and was super patient with us. I would 100% recommend him to anyone looking to go buy a car.

I went in to have my oil changed like I always do and Teresa the service advisor informed me that it was time for my tires to be rotated also. And if I liked for my engine power flush which I could wait on till I come in for my next oil change. I told her to go ahead an do the engine power flush now. When Teresa informed me that it was time for my engine power flush she also told me that I could also wait for the engine flush till the next time I come in for my oil change. Teresa was friendly, polite and professional while serving me with my car. I appreciate the service advisors because push or try to sell you something that you don't need. I bought my car from Star in 2007 and I only go the service center to have my car serviced. And my Chrysler 300 stills runs like its new.

Hey my name is Marcus I am a Salesman at Star jeep and I try to make all my customers feel as if we are one team. Working towards one goal and that's your happiness. If you have any questions on buying a new vehicle or used I am here to help. Come in and ask for me.

Good seller in auto cars and as well in service fast, i allways go with tere she so nice, service in super great.

I enjoyed it so much and they treated me well. I would definitely recommend this place to friends and family.

Ray Torres was a very good sales associated he was very patient and straight forward. He worked on my time and he made me feel very comfortable during the whole process

I had a good experience in getting a new car today. Jc paulino helped me get the best price I really like them.

Jeep had a recall on it.... they told me I had to take it before 8am, and they usually work on recalla last... so why keep my vehicle all day? Then they say they will call me to pick it up...i waited until closing time and they never called...it was Friday afternoon... so I called and they say they about to close, I can go collect vehicle in 15 mins but they don't have paper work that they fix recall, I have to go back....i even sure if they did anything..... and when you call them, you have to wait forever.....
I had better experience with Burnside jeep service... they tell you exactly what time to go, and they take Care of vehicle... you don't have to leave it all day.

came to star jeep after going to bayside jeep and it was like dealing with family. They beat baysid's numbers by a land slide and upgraded me on car choice. Ask For Marcus when going to star!!!

The seller , Jonathan Rubio was very respectful, patient when answering my mother s questions about car she wanted to buy. After my mother purchased the car, Jonathan patiently explained how to used the electronic features of her new car. My mother is very happy with the cordial service offered by Jonathan Rubio.

Angela was such a huge help & very patient. If anyone come to this location make sure y all see Angie .

The best dealership I ve been to in a long time!!
I ve been shopping for a car for a month went to several jeep dealership was getting nowhere a lot of waiting for nonsense back-and-forth one time I spent 2 1/2 hours just to get a price And then it happened again the same amount of time.
Afterwhile I left it all to my husband he got a quote from Star I did not go I was exhausted from it I wanted someone to just be honest he came home with a smile on his face he seems to be very happy he spoke to Robert and Brian Perez so I finally went and we wrap things up so quickly very honest and friendly so worth it we picked up the car Friday I was so pleased with it. Thank you Star

Went in to get a potential lease for a Dodge Durango and was informed a price of 4K over the phone and have evidence of text as well. When I got there they doubled the price we discussed and was a huge disappointment. Never coming back here again.

I have been coming to Star for many years... I will only get my cars through them and I travel all the way from Riverdale in The Bronx...They have excellent sales people willing to go the extra mile for me.... Thanks to all of you! I have all of my cars serviced in their excellent service department. I appreciate the wonderful care which I receive every time I am there... I highly recommend Star to anyone looking for a new or previously owned vehicle!

Yea, if you're a Jeep, Dodge lover like me you should come take a visit

Gabriel was great! I know I got all over his nerves but he was still very nice and helpful. He has a lot of patience.

Star Chryster Jeep Dodge has a friendly and enthusiastic staff. Michael Lucas was great and speedy

The service rep Mike was awesome.. Honest and upfront.. I didnt have any issues with the customer service..

I want to thank Zaire Coore for his service and hard work helping me find the car I wanted. The car was sold as I had to come back with the proper paperwork, it was my fault for not leaving a down payment. I am still interested in another car, but I will keep in contact with Zaire when I am ready.

I had a great experience with Star! I went to countless dealers, and didn't think I'd be going home with the car I wanted but Star made it happen. Ray was really patient with all my questions, and attentive to the family I brought with me as well. The entire team is great, highly recommend.

Jhonatan Rubio deserves every star for giving me super star service. He was patient and gave top notch customer service. I had a great experience, it was smooth and professional. Super friendly from the moment we walked in. I truly love my Jeep Wrangler.

Teresa was very helpful. She initially told me that the work will potentially take a day or two. However, I received my car back the same day in the evening. She communicated with me all of the work that was done to my vehicle. I really appreciate her kind and professional mannerisms. I would highly recommend Star Chrysler Jeep Dodge Ram.

My experience at star Car services as soon as I go true the door I was greeted with a lovely smile by a young lady name Ashia it make me and my family feel soon conformable that we make the deal I got my new car today big thank Ashia

Nice place to deal with quality looking cars I know the formed sales people

I worked with the Irie Jam guy Zee and he helped my daughter find her first car. We walked in and he treated us like we where family. Thank you Zee for all the running around and follow up call.

The dodge staff are professionals, and they care about your car, recording artist HeidiBe

Walked in looking for something nice for the summer, and i left with a T/a challenger couldn't thank my guy Marcus anymore for the amazing deal

Walked in to just ask questions and see what my options were, I was given the opportunity to speak to Mr. Shakim Butler. Now this is a man of his word, he promised no long wait to receive my new car, he explained all features of the car in full detail. Within 2.5 hours i was leaving the lot. The entire staff was friendly, and engaged in conversations even when Shakim had to attend to my paperwork. Great work Shakim you are indeed a man of your word.
PS. not to forget Mr.Persaud who also assisted with finalizing the deal.

Disappointed, the guy working there didn't knew much about jeep parts ...was easier for me to order online .

came in here for an inspection and nobody acknowledged me. 2 were talking and the other 2 were on their cellphone. i just walked out and took my business elsewhere.

The best dealership in town by far they sat with me for days and hours to get me the best deal possible and they made it happen for me. The service from the management team was outstanding. When you go ask for Sheldon he'll work his hardest to get you in the car of your dreams within your budget.

If you go to Star Jeep dealer ask for Brian Perez. He provides the best customer service and makes the process of getting your car super easy.

Andrew F. Was a true gentleman. Was extremely knowledgeable and took the time to listen and understand what we were looking for. Was able to get us an unbeatable price with every option we asked for in the Pacifica.
Highly recommended.

I purchased a 2018 Jeep Wrangler today, I will like to thank JC Paulino and the Team at Star Chrysler for making this deal possible! They were very patient & professional, thank you once again & Happy Birthday JC!

I WANT TO THANKSTAR CHYSLER FOR HAVING A GOOD CUSTOMER SERVICE REP HER NAME IS TERESA M. HYNES WHO DOES A EXCELLENT JOB IN WHAT SHE DO SHE GOES ABOVE AND BEYOND THE CALL OF DUTY ALL THE TIME I'VE HAVE MY CAR SERVICE AND DON'T FORGET HER TRUSTIE SIDE KICK DARYL THANK AGAIN FOR TWO HELPFUL PEOPLE STAR THE BEST
DARRELL RIDGEWAY DODGE CHARGER

After a back an forth an mis understanding , I was able to walk outta there with what want , my sale men mino did his best an work with me , at the end I was happy .

Ray torres was is awesome... extremely professional, honest, and knowledgeable.. i would return to him for my next purchase.. if your going to Star Jeep ask for Ray..

My experience at this car dealership was just amazing. Brian Perez and his team was just hands down phenomenal and I'd recommend him any day to my family and friends looking to buy a car.

I am Zaire your salesman! I will give you my best and you will smile, I will help make every customer experience good even if you buy or not.

Loved our experience here! My dad takes a lot of convincing when it comes to cars. Brian was so patient and took all the extra time to go over all the features of the car and even explaining things through the test drive. I can tell you for a fact my parents have been non-stop taking about how much they loved the car and working with Brian! totally recommend this location and excited to work with in the future as well!

Not impressed. But since I drive a Chrysler I really have no choice but to return there

Ray Torres has great customer services, excellent attention with customer, thank you Ray for everything

My sales rep, Javier made this a great experience. He went above and beyond to put me in the vehicle I wanted for a great price, beating out all Jeep dealers in the area. One dealer said it was impossible but Javier made it happen. Staff and administration were incredibly nice and helpful.

Waaaaay overpriced, came to lease Charger gave me ridiculous price, I said I'm going to put money down brought me new price which was 200 more at the end with no down. What a joke. Then manager came talked a bit about price so he Sent me home to do some research. I couldn't believe it, like this is the last place on earth who selling new cars...
Don't know who leaves 5 stars cuz this place has ton of bad reviews.

Satnam Singh JC Paulino he is a nice guy he have good experience m really thanks for him thanx Dude

Excellent ...also miss little known about sam Cooke now...she was very helpful with my vehicle choice

First time there and leased a new car. The process was quick and efficient and I was able to drive away with my new car a day after the purchase. Definitely recommended if you don't want to spend long hours at a dealership.

Stopped in here because my father in law was fascinated with the Hellkat. Salespeople were very knowledgeable, friendly and professional even though they knew we were not looking to purchase.

If I could give negative stars I would. Terrible service. Real shady dealers. Only tell you what you want to hear to get you to buy any car then take long to issue refunds. I wish I never came here. DO NOT go to this dealership!!!!!!!!!!!!

The staff in the sales department were very helpful, friendly and professional. Sales Rep. Frank Chamberlain was professional and helpful as well. I had a great experience . I m a satisfied customer.

Services manager is very accommodating and personable. The service from Terry was exceptional. We would recommend Star auto to everyone.

My 2nd car Durango i purchased from Chris Lewis always was a honest and professional sale man. He became more like family for the past 3 years. Always checked in with me to see how my 2015 durango limited was treating me and he look me out of the car and put me in a 2018 durango gt taking care of all of my remanding leasing payments. I live in staten island but ill always travel to where Chris is to lease another car and for his services. Chris L. is the guy to see at Star Chrysler Jeep and Dodge if your looking to purchase or lease any vehicle.

Michael Lucas, kept a very professional demeanor while being attentive and very patient in addressing all of our questions and/or concerns. He also worked with us to ensure that we would receive the best possible price for our vehicle.

I got a brand new 2020 Jeep Wrangler today. I was assisted by Ray Torres. He was a great help, got me exactly what I was looking for. Very efficient and treated me like family. Highly recommend him if you visit this dealership

Angela provided excellent customer service and helped me in a timely fashion. After travelling from the Bronx, being exhausted, experiencing phenomenal customer service did help.

If you need a new car go see Ray Torres. Ray is nice, patient and kind. I just brought my 2020 Jeep Cherokee from him. Go see Ray tell him Sharon sent you. Keep Smiling Ray. Loving my Jeep.

Got a jeep renegade 2016 service was great everyone in theregards were very friendly very professional and time sufficient.

Thanks for the great experience of purchasing a car quick and easy, and at a great price.

Worst experience ever bought a 2011 dodge caravan 30,900 miles one previous owner. Not even Three months later needed new transmission put in, and nine months into the car and it's been problem after problem. They refuse to change my vehicle being I was sold a lemon. If you are looking to purchase a vehicle this is not the place to go. Spoke to an attorney who specializes in this area any interested in a law suit please leave a response I will put you in contact with my attorney.
By: Jose D

brought car in for service wasn't told my car would be held for 4 days. no loaner car option. car was held hostage. also ordered new key and was told i would get a call when it came. no call. 4 months later still no key. for me it was horrible experience. hope it was just my case or doubt they'll be around for long

Gabriel is a great salesperson. Very honest and helpful. Thanks for everything

My dad went to star and met Leon who is a very nice sales rep who help my dad pick out the perfect car which is cheap with low miles and good on gas and reliable. My dad is so happy and I am happy as well because the car was for ME... thank you Leon.R

Steve was my very accommodating to me and found just what I was looking for! Good team over at Central Ave

1st time here and had a good experience. Next time I will plan ahead and schedule an appointment ahead of time. Kind staff

They helped us with the past lease extra mileage. Very helpful and we are very grateful.

Bought my truck here 2 years ago. Got it serviced the other day.. no complaints. Prices are prices when it comes to cars. But they were very honest and upfront about what costs what and what actually needed to be done and what didn't.

Ask for Michael Lucas great sales person so happy with my experience thanks Mike

This place does not even deserve any stars! My husband and I were sold a used SUV that was supposedly in "good condition" etc. Not even within 2 months we had to change the brakes, our AC was not working and our battery went dead not to mention the battery remote on keys went dead as well and we were given 2 faulty ones we had to replace with Hyundai who has helped us out alot with the damage on this car that star screwed us over with and I don't usually ever leave comments about places but I just had to with the horrible experience with this scam of a place who only wants your money. I already found it fishy with a used car being almost $30,000 with a $5,000 down payment when my credit is great so for your own good do not buy a car from here they will just screw you over like they did to us and it's not even worth it. Star absolutely sucks!!!!

Poor communication skills. We needed to go three times to pick up our new car

Very nice showroom with a lot of cats in your budget and above your budget. Sales people are very nice also.

look closely at contract, make sure everything is in writing- if the salesperson is saying your getting something get it in writing!!! I wouldn't recommend but if you do go make sure everything is written down they play games

Excellent service at dealership Star Jeep !! Jonathan Rubio helped me buy our Dodge Durango truck! recommending them 100%

punctual! kind! they have a lot of patience!

came to star didn't know if i would get approved in all honesty, but Marcus and the amazing crew at star got me into car.

The star Chrysler jeep fiat dodge dealership, have the best staff ever!! Go see Perry , Rick & Johnny! OUTSTANDING customer service

Got my car serviced at star in queens village.Lionel repaired an serviced my vehicle fast and affordable.great location

They did good work in helped me save money and Angela was great she made sure I was well taken care of in made everything easy for me

Would give zero stars if possible. They are the nicest people prior to purchasing a car. Once you purchase a car from this dealership, it is impossible to speak to someone who doesn't sound miserable and like they are getting ready to jump over the edge. It is impossible to speak to someone who knows what they are talking about, or even cares to do a little bit of ground work to get an answer to a question. I called in and spoke to one person, and they said I can take my car in to be serviced free of charge as the car is still under warranty. My wife spoke to someone else and that person said the car is not covered under warranty anymore. This is the first review I am leaving ever, but they have pushed and pushed, and now enough is enough. I have had several terrible experiences with this dealership and it is impossible to get into contact with management. I purchased a 2017 Maxima from this dealership that was advertised as a Platinum, but in fact, isn't even an S model. When I first went to see my car, I checked, and the SD card was in the car (the SD card is used for navigation, saving settings in the car, etc.), and when I left the dealership, the SD card was gone. When I called to find out about the SD card, I was told that the manager of the Sales Dept will call me back. Never heard from him. Called back several times, and it was either the Sales Manager will call me back or he wasn't in. Sent several emails, but no response. I even went in a few times and was told that the Sales Manager was not in. I let that issue go. I try to find out what is actually covered under the bumper to bumper coverage, and yet again, no response from anyone. I have called several times, but no one knows anything. I was also told the same thing, the Sales Manager is not in or he will call me back. I let that issue go. I am not trying to get my car service, and it seems no one knows what that means or entails. One person says the car is covered under warranty and I can take the car in for servicing free of charge, while another person says the warranty is expired and I will have to pay. I do not know what to do anymore under than going to the dealership and storming into the Sales Manager's office to get a straight answer and some decent help. With all of that said, please avoid this dealership at all costs as they are all thieves. They have welcoming faces when you want to buy a car, but they are wolves in sheep clothing

Rohan was great and helped me get my car same day! Thank you

The most horrible hardened criminal operation at Star Chrysler Dodge. They ran my credit six times without my approval. They tried to steal $85k from several banks on my credit for a $58k MSRP priced 2018 Dodge Durango Hemi RT custom built which took these IDIOTS three months to deliver. Then these unemployable losers drove the SUV on a dirt trail for a joy ride and crashed, destroying the driver side front. They put miles on my vehicle which wasn't even ordered to my specification. Destroyed my credit because of they're dirty filthy little swamp adventure. And they still have the b@lls on them to demand I purchase they're used junk.

I love chrysler jeep cause terry takes awesome care of you and makes sure you get what you need done on your car done , she is the best .no one else in chrydlwr a rather deal with. !!GOG BLESS HER

Brian Perez was my salesman and he was very patient and polite. He also was very professional. You don t see that anymore and I was very lucky to have him as my salesman. The sales manager Rey was very kind too. Thank you guys for getting me my Chrysler 300

I purchased a used Toyota Camry with the help of Mr. J.C. Paulino. Who was professional, knowledgeable and courteous - from the test drive through my final decision to purchase . My experience with them was good.

Get e v e r y t h i n g they promise you in writing because they are very vague in their sale pitch. They yes you to death, rush you to close the deal and when you realize they screwed you it is too late.

My experience with Teresa Hynes, the service advisor was GREAT! She is a lovely person and kept me up to date with the progress the service people were making with my car. I will deffinetely service my car there again!