John M. Ettikkalayil Review of Star Chrysler
We got our first Jeep here 3 years ago, and it was...
We got our first Jeep here 3 years ago, and it was a great experience. Today, we went and bought a 2015 dodge dart for a decent deal. The sales representative and manager were kind and professional. The only thing that soured the whole experience was dealing with the finance guy named Kev (or Kevin). After some misunderstanding about the cost of the extended warranty and asking him to remove it from the contract, he bursts out screaming at my father, hitting his own desk like some animal, and yelled out a few obscenities while calling someone to reprint the contract. Never have I directly seen such a lack of customer service and professionalism. Not sure how long he has been working there, but he needs to probably re-learn a little bit about customer service. Three years ago, I would have rated this place five stars, but today's experience with the nasty finance guy should have brought my rating to 1 star, but I kept it at 3 because of the awesome sales rep. At the end of the day, we did get the car, so good job sales rep and manager!
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