SSM St Joseph Health Center Reviews

On Christmas Day they called the cops me and had me removed from the facility because I didn t have a place to go until the next day

Once you get passed er not to bad ..but they know there always crowded and still have to wait 2 3 hrs. Before you get seen way under staffed

I can't stand the house supervisor Jennifer . She doesn't have good bed side manners. The hospital needs to let her go....

Spent six hrs here and never saw a doctor just one rude ass register broad and a nurse practioner.

Very nice staff, fast service 30 minutes in and out

Just visiting a friend but everyone I ran into or asked directions from were more than happy to help. Very clean and my friend..the patient..said everything was great. So there you have it - its great.

My doctor told me to come to emergency dept because my blood sugars were almost 400 and have been for a few weeks. Got to St. Joseph at 6:10 p.m. not had dinner or anything to eat since 11:45 a.m. I had gone to hospitals online put name on list to hold place. Was suppose to be 6:15 p.m. When arrived and triage done, blood pressure was 153/99, blood sugar at 359.

7:50 p.m., 2 people came in, signed in but triage not done. Told to sit and wait. Within 15 minutes triage done for them and sent straight back.

Yet here I still wait 8:16 and still not seen. Worst Emergency Services of any hospital I've ever been in. Only gave it 2 stars because it was clean.

Do not Come to this hopsital its a terrible hospital. My wife came here twice this second time she was transferred to Mercy on 64. This Hospital Need to get it together.

My Girlfriend-bestfriend was taken by Ambulance to this hospital for detox from alcohol on 7-28-17. She suffers from alcoholism. A employee hired by the hospital and his title is unclear right now but I'm under the impression he was a EMT and his name is Calvin violated hospital patient staff interaction polices,hospital protocol for care,and possible other health care patient laws. Upon my girlfriend's release she had immediately crossed paths with Calvin. Calvin stated are you out here harrasing people. The hospital employee Calvin from the ER then gave her 20 dollers for alcohol and cigs and gave her a ride in his car. Calvin the ER staff then had a conversation with her about himself being a virgin. On top of all this Calvin also gave his cell phone number to my girlfriend. When I called the hospital to make a complaint a women Laura awnsered the phone in ER and i told her the situation and I wanted to file a formal complaint. Waited on hold until Calvin subject involved answered and said he was sorry. Calvin Said I'll do anything to make this go away. Even telling me I'd like to leave work right now to meet you and I'll do anything to fix this! HOSPITAL STAFF Steven - Head charge nurse in ER room took my complaint on 7-29-17 the next day forwarded information to hospital administration and said Calvin is on administrative leave pending the investigation. The hospital is aware I have evidence of this to be 100% true and accurate. I have verification of hospital staff member Calvin's cellphone number, vehicle identifiers,and other pertinent information to verify accuracy of truth. I'm absolutely shocked by Emergancy room Hospital staff Calvin's behavior!

I have never been so pissed off in my life at this ER l was in pain for 4 hours giving Nothing till I had to leave because I was so angry with the nurse and ER doctor. I told them my new GI doctor has no exchange which they basically told me that was not true. 4 hours later they came back saying that it's just going to voicemail and was thinking wondering why I have a different gi doctor well it's because your Gi doctor does not take my insurance. I would love to have you guys Gi doctor but don't have the money to pay him. Was left in pain for over 4 hours and nurse was a straight ass. They were not busy I can hear them laughing and playing on there cellphone each time I wanted my nurse l had to wait even though l can hear them talking and laughing. I finally went off on them because I was in so much pain. I want to take this to the board this was nothing but b.s.

Delivered twice at this hospital. Great location and staff.

We had an amazing experience here with the birth of our first born! Really wish that they more natural options but if you are wanting to have an epidural, etc then there isn't any better than this! We loved all of our nurses and doctors! They made everything so great for being first time parents. We are on a delayed vaccination plan and they didn't fight us about it as much we had anticipated which was nice. Awesome place to labor and deliver!

Missed a few calls in a row from this facility and called back, they can't seem to figure out why they called me with such urgency, been being transferred for a good 30 minutes for no apparent reason. These people can't even work the phones or figure out the reason for the calls in the first place, this place has no idea what they are doing wasting peoples valuable time

My dad has been a patient here multiple times (is currently there now) and has received professional and attentive care every time. A special call out to a Timeka, a support partner on floor 4, for her extra efforts!

If you have a consult on a Saturday morning, ha numerous on your unit got one also. You will all be there for the weekend. Be ready to be screwed financially by another company!!!!!!!
You might get home Monday after laying in the bed all day after day after day waiting The ENTIRE WEEKEND$$$&$$&&&$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

The nurses were above amazing. We were there for 2 days and 1 night. We had exceptional care. The nurses took time to listen to our concerns and they were quick to respond to our needs. Everyone on staff was kind and conpassionate. I can't say enough good things about our visit.

I had my fourth child at this place they call a hospital..it was the worst experience I've ever had..not one nurse in this hospital helped me with anything..my doctor lied to me about everything, I left days before I should have just to get out ..DO NOT HAVE YOUR BABY HERE

My mother was wrongfully imprisoned in the psychiatric unit for 4 days. She now fears hospitals.

The only reason it got a 1 is because I can't say no.

they told us we needed one signature at 3:03 am and still here at 4:43 with no info on how long or what was going on , still waiting !

We where admitted pretty quick everyone is friendly but the tv in the room is broke and not a single Kleenex anywhere what hospital doesnt have Kleenex oit everywhere

They are doing a great job of taking care of my mom. Thanks

Was injured at a local retailer in St. Charles area and was told to go to the ER at this place which was only like 4 to 5 minutes from this hospital. Was bleeding and needed stiches. When we arrived it was around 11:45 am and they came in 3 different times to explain why they couldn't get more people moving through..they didnt have enough staff the rooms were full... so 4 hours later still hadn't seen anyone... we decided to leave!!! There were several people who walked out besides us!! We were from out of town... still had to drive 8 hours home!!! OMG....... terrible place!!!

We waited 3 hours for my sister to get a room. We got a room finally and had to wait another hour. My sister hand was cut open and gushing blood and nobody came in the room and talked to us for an hour.

so my mother went into the emergency room tonight because she has a bad abcess in her upper mouth. my mother has had open heart surgery in 2011. the first time she went to this hospital about 2 months ago she received a prescription for ultram or known as tramadol well I went to the pharmacy and the pharmacist comes to the counter to tell me they wont fill it because my mother is epileptic and this medication can cause seizures so tonight she was in alot of pain she goes into the emergency room with the list of medications she is currently taking and she tells them the tylanol with codeine and ibuprofen arent working she needs something stonger... which in any other case they pass out pain pills like candy... they treat her keep her in the back almost 4 hours to send her home with the same medications the doctor gives her 800miligrams of ibuprofen and the pharmacy again wont fill it because she has 120 of them at home that we just filled.... the reason im making this review is to show that good upstanding people that go into this emergency room do not get any kind of pain medications but if you are a drug addicit going in for your normal every 3 week visit you will get anything from oxicoton to vicodin its comp[lete crap they treat normal people like crap and help the dope addicits

The beds stuck I would rather sleep on the floor.. The nurses were amazing the 2 stars is simply about the comfort. The nurses get 5 stars.

There is too many things all wrong with alot of the staff on the Specialty side of St. Joseph hospital. This facility was highly recommend for moms recovery and when I seen and observed (some of the staff including the head nurses) I was terribly disappointed. Some of the staff was just rough around the edges, no bedside manners, unfriendly, with a negative attitude as well as being rude. Also if assistance was needed it would take forever for anyone to come. I could go on and on about the facilty but the bottom line is that I pray that I or anyone else in my family would never have to be admitted there and I would not recommend this facility. There were several days that I did not have a piece of mind nor feel comfortable everytime I left my mom with always feeling or thinking of the uncertainty of some of the staff. On a positive note there were a few including the therapist that was wonderful with my mom, which I wish them well in career path but yet there is always a few bad apples in the bunch that would ruin it for everyone else.

can not believe tried to set up a appointment to the emergency room for my arm that is on fire level 10 they are the one that stitch me up to begin with cut my arm deep they did no ex-rays and now it is hurting bad they say not a emergency can not schedule a time to come in was just seeing if they were busy bull

What a wonderful hospital. I had a emergency double by pass.. i couldn t be more thrilled that i picked this hospital and my amazing Cardiologist Dr Ziaee... I m so healthy now.. thank you SSM

Was taken by ambulance there with severe pain and vomiting. My entire visit was basically me pressing the nurse call button asking if I could please have all the things the doctor ordered for me over and hour and a half ago but I guess all the nurses are too busy socializing rather than taking care of patients.

5 Er visits and 2 hospital stays and never found my
Hip fracture!!! Treated like a number not a human being...fracture finally found by outpatient physician appt/test !! Extremely incompetent care with rude and downright UNCARING INCOMPADDIONATE care!!! Slept IIN Wheelchair IN EXCRUCIATING PAIN for 6 wks before getting a diagnosis. It also seems like they hire their doctors from a day labor pool from the Middle East.i checked out the credentials of one doc that saw me who graduated from the#184 th rated Med school in Bangladesh!!!!! OMG-run. Run fast (if you can even walk)....

Never use there icu and these drs and nurses dont follow health care directives very well either. So rude as to sit in front of a terminally ill patient and speak of her deteriorating condition while she listens.

If you e as nt proper care, and proper bedside manner please look elsewhere please...... this place does not care about your health or loved ones sadly. Take your chances and travel further to barnes, or st Luke's anywhere but here. Very dated technology and most of the staff in the er and ICU struggle to properly do their chosen profession. This place needs help asap!!!!

Just called to ask about what the process would be for high blood sugar. What I told the person who answered the phone. "My PCP said to go to emergency room, I can't drive my husband is at work have brought my blood sugar down some on my own." She pretty much said could not tell me anything, and that was the end of the conversation. With this kind of compassion and empathy stay away from this place.

I will never ever ever ever ever go back to the ER here unless I'm unconscious or not breathing. The staff was rude and unhelpful and the Dr on staff didn't care about much of anything. The front desk nurse did a horrible attempt to draw blood and scarred my arm. I did all the test but after sitting there for 5 hours I decided to leave on my own. It was only then that a nurse finally asked if I needed help only to find that my discharge paperwork had already been sitting on her desk for who knows how long. If you can talk or breathe go to urgent care or any other hospital but here.

Their healing power of presence is really about the healing power of money. I fought everyday with food services who acts as they are food gods.

DONT GO HERE FOR SURGERY!!!! I had a horrible experience today and they were unwilling to even speak to me about it without arguing with me over semantics. These people are very unprofessional and have no bedside manner.

Got charged $800 for a little bump in finger. The nurse didn't even touch the finger because she felt scared.

A complete nightmare of a hospital. We had the rudest, meanest, most disrespectful nurse I have ever dealt with in my life. They made our situation 1000000X worse. No compassion shown by nurse or the doctors. The nurse even admitted to me that she works in a completely different department and does not know how to deal with the situation my loved one was in (I was thinking, hmmm.....YEAH, I can tell.....). We kept getting different answers from different people, ESPECIALLY ABOUT INSURANCE COVERAGE/BILLING. They refused to give me any answers on cost or coverage. I will, say they FINALLY got the prior authorization we needed, but 12 hours later and the bills added up, BIG TIME.

I was also forced to sign an affidavit (talked to the doctor about it and asked for some time to gather my bearings on it and he agreed to let me have time. Next thing I know, the nurse spills to me that he is getting ready to sign it himself, rather than letting me do it, as we had talked about and agreed upon!). I was furious and considering I was getting absolutely NO HELP and NO ANSWERS on ANYTHING as it was.

Listen please, my fellow citizens ---- This was NOT the first bad experience I've had here. Once brought my pregnant sister to TO ER bc she was bleeding non stop and they accused us of wanting an abortion!!!!!! Unreal!!!! Go to a MERCY HOSPITAL if you can!!!! Just NEVER go here! Please save yourself the pain!!!

UPDATE:
The billing department is a complete nightmare to deal to in itself. It took many hours out of my life just to get a PROPER detailed bill. --- I of course had questions about it when I saw an unnecessary charge for drug test that somehow cost LITERALLY $1,200!!!! I called over 10 times asking billing dept. staff how the heck this could possibly be and why it was even necessary in the first place? When you ask something like that, they try to send you to "clinical staff", which is a JOKE because you are directed to a nurse who can only answer simple medical questions (its like, UM, WHYYYY????.... I was trying to get my BILLING questions answered, you ignorant fools!). HONESTLY, after I realized to stop them from redirecting me and spoke directly to them (AKA: "is it not your job to answer billing questions!!??"), the number of ignorant and almost insulting answers I got when asking "WHY?" was equal to the number of times I tried to ask for help. Where do they get off?!

AND as many reviews have said, you MUST MUST MUST at least try to make sure the doctors and treatment are covered!!!!!!!!!!!!!!

It was 4th of July and I was completely mistreated and BLOCKED from finding out anything, basically.

I will update later on if they do anything good to help with billing issues. Otherwise, just stay away if you can.

so horrible was in there for 4.5 hrs and was ignored for 4.4 Dr came in listened to my breathing and said he had to spk to my Dr after 2 hrs nobody even noticed I left all worried about their vacations

Should have read the reviews before coming here. Expect to be blindsided with massive bills.

Second SSM hospital ive been to and it is another insult to SSM and IM DONE WITH ALL SSM HOSPITALS. Nurses are rude. And even if you try to talk to other staff about a particular one they don t listen or say anything to you or the coworker. In fact all they do at the nurses station is laugh at patients who are really having a hard time. SOmetimes they don t even put on gown and gloves before going into someone s room who requires them!!! IS THIS A HOSPITAL OR A PLACE WHERE HEALTHY PEOPLE GO TO GET SICK???? Terrible Terrible place no one cares they are ALL obviously there just for money one staff member even told me they don t get paid for training people. I don t know policy but we were always trained in my career way back when!!! If I was that person I d be filing a lawsuit!!!!!

This is my first time at this hospital. Today I delivered a baby boy he's beautiful and healthy!!!!! I was in so much pain but the nurses and staff were excellent in staying by my side. I would definitely recommend this hospital to others. I'm very pleased by how much everyone cares thank you St. Joseph for everything

My mother was recently admitted and was in the ICU for almost a week. She was on a ventilator during that time and completely sedated. After the ventilator was removed and she woke up she was still very confused and unable to hear anything. Just after two days of the vent being removed they moved her to a medical floor, which is to be expected. But after only being on the medical floor for less than 24hrs she was discharged home, still confused and unable to hear. I had called the nurse taking care of her because the nurse and my mom had called my 12 year old daughter telling her that my mom needed to be picked up, my daughter was confused and worried so I called to verify that she was really being sent home. The nurse seemed extremely rushed and told me she was discharged and was going to walk home if no one came to get her. I live 45mins away and asked the nurse to try to tell my mom that it would be a little while before I could get there but not to walk, the nurse said it s pointl trying to talk to her she won t understand, she cannot hear anything to which I said so why is she being discharged home, she then said she just walked down to the lobby and hung up. My father left work which is closer to go get my mom and when he got there she was sitting alone in the lobby of the hospital! I worked as a tech for 7 years and we were never allowed to let a patient walk out or leave them sitting alone in the lobby, it shows no compassion. And for someone who had no hearing or who was confused to be left alone like that with no phone or anything is ridiculous. What if she would have walked away from the hospital and gotten hurt?? Or lost? I do not understand their reasoning for letting her go. Then she was sent home with no antibiotics for her pneumonia. I m very concerned about the negligent of this hospital.

Nursing staff is terrible I would not wish my worse friend to have to go there.

Need two or more phone operators per shift. And more people to run the information desk on the weekends would be nice.

Thirty eight years ago almost to the day, I had my son there. I was a young mom.. with very little money, I had to go through the clinic. I never met the doctor who performed my c-section and he made my incision from my belly button down. I wasn't impressed but I figured it was whatever the dr. Was comfortable with.
Fast forward...9 months ago, my sister lost her life in this hospital. It wasn't supposed to happen. I'm angry. I'm hurt, devastated. There should have been more time. I shouldn't have lost my sister that day. All due to negligence. This hurts my heart so much. I watched her take her last breath.

Overall excellent experience. My husband was taken to the emergency department yesterday morning with several symptoms of concern. He was seen and cared for immediately. I was greeted & taken back immediately upon my arrival as well. Each and every employee - from triage to discharge - was professional, thorough, attentive, efficient, kind and helpful to both of us. He received tests and treatment, and we were out within two hours. He's feeling well and doing great. Thank you!

Pediatric was great, quick service and plenty of hand holding for my little lad where needed.

Wait was good, but I did feel a bit lucky to find a park!

I went in on a Monday evening and was quickly taken back for blood work and urine sample. The front desk ladies were very nice and quick to get my information. Once in a room they got me started on fluids and shortly after I had a cat-scan performed. The staff were very professional, attentive, and helpful in explaining what was happening to me. I was admitted to the hospital and hardly had to wait to get me in my room. Thank you SSM staff for all you did. By the way- I had gone to Urgent Care the day before and they claimed it was a UTI and gave me fluids and sent me on my way. It was not!

I'm actually sitting here at the hospital while my daughter is now resting comfortably. At 9'years old ahh child is scared when they hurt, don't feel good ect...add autism in that mix and a trip to the er, well that can sure make things go south quickly. HOWEVER, the doctors and staff here are fantastic. Explained everything they were doing to her and she was so proud of herself for getting that "needle" without any problems. Your staff and doctor helped her believe in herself. Then comes CALVIN, HE IS AMAZING! He's truly a gift to the world. Thank you CALVIN for helping charley get through this and making her forget she was even at the hospital. I know people whom which you cross paths with will feel the same way.

Both doctors were great. Dr Reed and Dr yerski, top notch.
Nurse Lauren,You were fantastic as well. Bless all of you for your kindness and compassion .
Thank you all, be blessed
The Meier family

WARNING!! The ER Doctors are independent contractors. Insurance refused to pay because they were out of network. Phone number on the bill was to a collection agency. ER Doctors do not have an office to contact. SSM management refused to anything.

TLDR: Horrible wait times, communication, and ER doctors are contracted externally and out-of-network.

I only have experience with the emergency room, which was not good. I had to wait two hours in the waiting room and three more in the hospital room. The nurse was friendly but got my vitals and never returned. No one checked on us or gave us any idea of timing. The doctor spent less than five minutes with me, and they we had to wait longer. By the time it was said and done, I spent almost six hours in the ER with less than 10 minutes of communication.

After the bad experience, I received a bill, in addition to my copay, for the doctor because he was contracted by another company. I purposely chose an in-network hospital, and I have no control of the only doctor on staff. Currently fighting that with my insurance.

If at all possible, make 15 minute drive to anywhere else.

I had a very positive overnight stay. The Doctors were thorough and caring. The Techs who did various tests were friendly and polite. I felt like I received great care.

Deplorable beside manner in the ER and absolutely no compassion. Had to file a complaint.

I ve also seen another comment below similar to mine where they are more concerned with whether or not you just seeking narcotic pain medicine and judge you right off the bat if you are in but they can t find quickly enough what is causing it. Doctors take an oath to relieve their patients of pain, not play police officer.

My HIPPA rights were also violated. Doctor loudly announced that one of my issues was being constipated yet I had blood in my urine.y obgyn sent me there and I was apprehensive about going because of prior mistreatment and accusations of seeking pain medicine. Passed a kidney stone shortly after discharge which they claimed they didn t see on MRI.

My daughter was born here and too many other family members as well for various reasons. Never has there been a problem with the care of myself and family.

My mom had an accident Monday evening causing a brain bleed that will take her life. St. Joe Hospital staff is helping her and us through this very difficult time. The staff have been ABSOLUTELY fantastic. In all my years of visiting other hospitals, I have never seen this quality of care. Thank you for valuing my mother and our family at this time!

Wish I could leave half a star. They moved my appointment and didn't fell the need to call me and let me know

The doctors are great and nurses are great. All other parts are trash. I ve had multiple issues with the billing system, either not receiving statements or being penalized because I call when I receive a statement but it s too late when I just received the statement. Customer service when I call in has always been rude and refuses to help. Im canceling all future appointments through this organization and am currently looking for ways to even further escalate the situation because what they ve put me through the last 6 months is unprofessional and wrong. Just one instance, sending me to collections after I ve made steady payments every month and refusing to help me when I call in about their notice. I received a notice yesterday in my mail, their offices were closed, so I called this morning, and I had until yesterday. If you have a choice, pick a different facility to throw your hard earned money at, they have no respect and are terribly organized.

My father is there currently for neck surgery after a different facility botched his treatment. The staff on the 6th floor couldn't provide any better service. After surgery , my father , being hyper active toward anesthesia and pain killers , was struggling breathing. They had him on an alert monitor to let us know if his breathing shallowed, explained the possibilities to us and checked every 15 minutes. When we notified them his breathing wasn't right and he wasnt fully responding to our waking calls , half the staff showed up to address it. They relieved him of the affects with Narcan , checked him then readjusted his medication to his tolerance from scratch. They followed up both by checking on him frequently and inquiring of us what the change had been , and made sure he was having no further issues or unnecessary discomfort. The therapist and nurse both were informed and took the situation into consideration in both their checks and actions. I'd go there any time. Thanks to all the "L" crew (all their names began with "L" on that nursing shift for 637).

It was an easy choice delivering our baby at this hospital. The staff was amazing, caring, kind, gentle with myself and the baby. The nurses took the time to take care of our family as well as us. Thank you, St. Joseph Staff!

My mom went to this hospital after St Joe's hospital in Lake St Louis didn't have enough room for her in the ICU because she breathed in mold and damaged her lungs. She was in the ICU for 29 days. The day she died the nurse came back with the cat scan results and stated that she had a blood clot that was formed in her lungs and transferred over to her heart even though we asked for the c scan results many times and they said "they didn't have it yet." Turned out she had a mold fungus called Asphergillis which caused her to have Asphergillosis. So I would never recommend this hospital for people who have any type of lung disease. The doctors and nurses didn't do a very good job in trying to keep her alive and never tried to help her fight off the mold fungus.

Very rude on the phone. I felt as if I was a complete burden to deal with.

They get u back quickly in ER. But not fast after that . Friendly enough but there is something missing that makes u feel like everything is gonna be great

I visited through the ER with a life threatening issue. I ended up having several procedures including a 4.5 hour surgery. I was then in recovery through Christmas up until the New Year and the health care individuals at this hospital were the best I have ever been around. I was made to feel absolutely comfortable and was well taken care of. I would recommend this hospital to everyone.

Mom had a stroke and is unlikely to recover. We arrived through the ER and they were thoroughly caring. Mom was moved upstairs for palliative care. We have had nothing but exceptional caring. First and foremost, mom is made comfortable. My sisters and I are also being cared for and that is appreciated. It s a rough time but St. Joseph s has made it better.

We have always had great experiences woth St Joe s. They took excellent care of my grandma-the physicians and nurses really went out of their way to explain all aspects of her care. Also, I delivered my oldest two children at St Joe s and also had a great experience.

I thought the nursing staff was great (On the 4th floor) and the hospital was nice and comfortable!!! Everyone there was also very good with all the needles I had to endure!!! Very good Hospital!!!

I had an allergic reaction to something and was going in to anaphylactic shock so the ambulance took me to St. Joseph per my request
The ER staff was horrible they were talking loudly about a patient that had to have his socks removed and how gross it was, a female staff asked about maggots, another voice said at least the maggots would have cleaned them up

The physician that gave me a choice to go home or stay told me those were my only options and didn t have a third one(like maybe a classier hospital) my mouth still swollen that it split, tongue still swollen, none of the medications were working. I expressed my fear of going back in to shock, shift change as I heard the ER nurse telling someone on the phone that I WANTED to stay... because Everyone WANTS to STAY in the hospital
New Doctor explained that I can have one dose of steroids because the damage is done and that s the final option. They found a room, Put the steroids in my IV, Melanie, my night nurse was a blessing. So kind and caring and so was the tech. Checking on me ever so quietly and the steroids soaked the bedding my gown and hair I didn t know what was going on until she explained the steroid reaction and quietly changed bedding my gown and towels for my drenched hair
Shift change
Satan walked in, wanted me out, gave me a few medications and when I asked what they were she said I already told you, the Doctor will be in she left then the guy came in to give me my asthma inhaler after that, Satan kept walking in asking ME if THEIR Dr has shown up or NOT, I was afraid to ask for water. When the Doctor arrived he asked me if I was ok to leave (at which point I would rather be at a VETERINARIAN) I said yes. That all happened last Thursday. It s been 6 days and I m still not well but I d rather die with bleeding lips and welts all over my body than EVER return to that place. They don t deserve Melanie.
MOBAP and Barnes for me. Any hospital that isn t SSM. I still look like someone beat me up, I m still itchy and swollen with hives.
MOBAP will help me tomorrow

I was taken in by an ambulance for head trauma and had a terrible experience. It took about 4 hours to have staples put in it. Something was going on that the police were involved in, possibly overdose, or someone from the jail, but the staff were all nosey with that situation, with the police guarding the doors, and we're not paying attention to the patients. I have family members who were witness to all of this. I needed to use the restroom and was given a bed pan, but no assistance from staff to use it and layed in urine that spilled onto the sheets for about an hour. I had to ask them to get me off the bed pan eventually. When I was released, the er doctor did not write a release for me to return to work, so they would not let me return without it. I went to my personal physician who would not write it because he did not treat me. I had to go back to the er 2 days later to get a release from them. They have sent me a bill for 447$, and my insurance also paid 190$ in addition to the 447$. This was because of their negligence in not giving me a release to return to work. That is all I went back for was for a written release. Not any treatment. Maybe instead of getting into the police business, they should have been taking care of the patients who were in there, they would have done their job. My family that was in the er with me were shocked. They were asking questions because I was not going to appear as a whiner, but these were things the staff should have been taking care of instead of spending their time being nosey with a situation the police were handling. It was some kind of situation that wasn't involving someone in the er. My family members were hearing some things of the situation. I should not have been billed just to go in for a work release they were negligent in not giving me when I was discharged that evening.

Doctors will not prescribe pain medications and report you are drugs seeking. I have suffered from severe pain from my neck, back, and chest. all started when i had a pacemaker implanted due to a botched ablation for WPW. Dr. Quotomonti performed the ablation and left my heart untreated for 9 months. after the surgury my heart rate was 28 to 30 beats per minute. She said I was cured of WPW I went to her for a 2cd opinion and I asked her not to due an ablation that i only wanted a second opinion. I woke up with horrible pain and after several emergency room admissions, Dr. Glascock put in a pacemaker. Dr. Glascock is a good doctor; however, they will not prescribe pain medication. Maybe they think I seek pain/narcotic medications or that it is harmful to my health. I would rather risk the pain medicine for time off my life than to suffer daily to insanity. I invite any of them to live with me for a few days and they would be more compassionate. In addition, my wife, and my children have suffered from seeing me in so much pain. They just think people are "medication seeking" and it is a hassle to express the grief it has and is causing me. I have kept all my doctors in the SSM system for the continuum of care however, they will just let you suffer in spite of multiple ER visits for pain. It would be easier to use alcohol or street drugs; however, I will not break the law and or use alcohol for pain because alcohol causes me too many side effects. just putting this out there. Think what you want but I am well educated and schooled on the subject of addiction. I also have a degree in psychology and a minor in business administration from UMSL as well as an honor student and a member of PSI Chi. I plan on having a grievance with the administration and consider suing them for the anguish the pain has caused me and my family. I hope i'm an isolated incident and no one else had had to suffer the anguish my family and I have experienced. Peace and god bless you all who read this.

The staff here were below average and their lack of communication was so frustrating! The first time I had to get any imaging done and I was told that I haven't hit my deductible so I'd have to pay so much out of pocket and I could pay now. So I did. Then I get hit with ANOTHER bill from an outside company and when I call about it they said that their employee at registration should have told me and they must have used the wrong verbiage. Incompetent and rude. Do NOT go here if you can help it and if you loved your family, choose somewhere else for them to go!

Absolutely terrible, my wife was admitted for 3 days for drs to say " I don't know, go back to work" she still can't walk months later. Thanks st. Joe's! Wouldn't take my dog here.

This place is great, I'm not sure what the guy below is saying. St Joseph follows moral and ethical practices and would not "Imprison" anyone period. They will however place someone in the Psychiatric unit if they have reason to do so for their own safety and the safety of other patients.

With my experience they have cared for close friends, family and even myself and I have not a bad thing to say, every visit I've had has been pretty straight forward and great. I'm definitely coming back when needed.

Extremely rude at the front desk. I took my 12 weeks pregnant wife there because she was warm and she vomited and she had flu. Front desk said she don't have a fever at all and it doesn't seem that she has a flu. So they made us wait in the waiting room for about 2 hours claiming there were no empty beds. Also she claimed that all the hospitals around the area are extremely busy which I don't know how she found out and I didn't ask her about that. After waiting for about two hours I decided to take my wife to urgent care instead so I we were getting in the car the front desk lady came out screaming at us " SIR IF YOU WANT TO LEAVE YOU CAN BUT YOU HAVE TO LET ME KNOW FIRST SO I CAB CROSS YOUR NAME FROM THE BOARD". We went to urgent care and my wife was diagnosed with the following:
Fever, flu, and raspitory infection. Again my wife was 12 weeks pregnant.

Waited 2.5 hrs to be told that I needed to go to a dentist and they weren't going to do anything for me doctor seemed annoyed when I tried to tell him the problem and cut me off.

Waited two hours before being told I had a room and some one would be in to get me. Twenty minutes went by and i had to sit in the hall before a different nurse came out. She then said in sorry I forgot about you. Mind you I came in for a migraine and came in before the vomiting started and was there long enough to then start vomiting. In then informed there was a bad car crash. How many doctors do thug have on a shift one? Its a hospital for Christ sake. This happens every time I come here. I would go some where else but its the closet to my house. I wouosnt let my pregnant girlfriend have our baby here due to the horrible service and wait time.

Awful, TERRIBLE experience. I was inpatient 3 days before I had ENOUGH and AMA d myself. Keep in mind I am pregnant and my OB is from Mercy I was supposed to have been transferred to Mercy from Saint Joseph but Saint Joseph never attempted to do the transfer nor did they ever even call my OB to let her know I was even there like they were supposed to . I Discharged against medical advice and I will never go bk to this hospital EVER AGAIN. Im pregnant with gallbladder problems and my gallbladder needs to come out. This is a procedure when you only have a small window of time to do it while pregnant. The only thing they kept doing was beating around the bush, doping me full of morphine for the pain and waiting. In my opinion the surgeons arent competent or knowledgeable enough to do surgery on a pregnant woman and their scared. I know I should ve went to Mercy for their drs level of experience to begin with and I knew it. The nurses are terrible. They let your machine go hours beeping when your iv runs out even after you tell them. I was on a small floor with not many patients and had to wait hours. They don t use a pic line so I had to be stuck over 10 times to draw blood, like being impatient WHAT HOSPITAL DOES THAT?? Not MERCY. I had to ivs bc the Er nurse accidently ripped my other one out. Ob unit you d think they never did a fetal heartbeat test before because they were killing me every 8 hrs stabbing me with the Doppler on a 14 wm old fetus for a heartbeat that I wanted to cry because they didn t know what they were doing. I HAD IT i hate this hospital AWFUL DONT GO THERE

I came into the ER unable to breathe and was told there were "just a couple rooms that were being cleaned" and that I would be taken back shortly. Sat there wheezing for over an hour, meanwhile a poor girl next to me was in so much agony she couldn't even sit still, and she had been there longer than me. There was zero sense of urgency to help any of us. The waiting room kept accumulating more people so I left. Thank God for Progress West.

I am so upset with the doctor that treated me. It was great that i got through the waiting room pretty fast. I was going into the er because I was withdrawal from meds. I was completely honest with him and what was going through. He spent maybe 5 min with me and left. On top of that he looked frustrated that he had to deal with me. I went in there not looking for narcotics but looking for help. No compassion at all and I felt like a idiot for even going there. Now I am sure that I have to pay a big bill just for 5 min. This guy should be fired. I will NEVER EVER GO BACK THERE AGAIN EVER.

First we came in and they put my mother in the psych wing and held her there for longer than necessary. Then she was being treated for the staff infection that she had in 2008 (if she still had it she would be dead by now) she was needing to be treated for her heart infection that they had to go through her grion to see what was wrong with it. Then when they kept putting antibiotics in her IV and she didnt need them any more. They had started to burn and they told her "your fine" from go i have hated that hospital. Please dont go there.

It would be zero if Google would allow. I brought my wife up to the ER to be seen. Er staff was very nice, and were fast to have her taken back to a room. I needed to move my car, but I wanted to get her back to a room. A female security guard yelled at me for having my car parked in the wrong spot. I explained I was about to move it soon. She then said the "sooner the better, or else". I looked at the nurse and she said thats just her. My wife was taken back to her room, and I went out to move my car. I asked the Security girl where i could park, but she ignored me. She was on her cell phone outside more worried about getting more tattoos on her arm, which were visible, and in bad taste in my opinion. I asked again where could I park, she lowered the phone and said to me "Cant you read the signs"and pointed towards a garage. Then she put the phone back to her ear and explained to who she was on the phone with, "God I hate dealing with stupid idiots". Once I found the garage, I came back to the ED. I had to pass the Security guard again still on her phone, using language vulgar language loudly for all to hear . I spoke with the er nurse about the guard, and she also said thats just her. I feel bad a person like that is there to make people feel safe. Will not go back to that place.

Still in hospital after having major heart surgery. I gotta tell you, the staff here from Surgeons to nurses is absolutely amazing.they are there instantly when I need them, to listen to what's hurting, asses, and come up with a solution to make me happy. GREAT Job guys.Recovery from heart surgery was fasI and easy. couldn't be happier.
Stephen Miceli

At this time I'm still in hospital being treated it Had several major test including one that I had to lay and for 2 hours that was supposed to be the ultimate test to check my gall bladder and it confirmed that said a working at 35% it was working at 13 and when the other physician surgeon came and wznted a ultra sound done it showed nothing now wants the lower GI done Not understanding if the 2 he is the more qualified test why am I going for another test when the ultimate one was Done andproved what was wrong and the surgeons trying to tell me I have crohn's disease She's worried about I've looked it up only to symptoms I have are the 2 minor ones which could be any thing GALL BL ADD ER To FLUVery Upset not very happy considering I have fallen through the cracks of Obama care and medicaid and this is going to put me Severely in debt But most of all I need to add that my nurses have been absolutely beautiful wonderful people with smiles on their faces always there when I need them and so is the head nurse over the whole floor amazing woman who gets to the bottom of things and I appreciate her very much she gave me much comfort today after sending this message out because I live in a real world that I need to work I need to know what's going on so I can project what I need to be taken care of days ahead are even in the future so I'm so thankful to have all my beautiful nurses their angels

absolutely the shittiest place i have ever been my mother went in for chest problems and neck and back pain. we waited for 3 hrs and 30 mins and kept getting told the same thing. "The people that arive in the ambulance is more important". In my opinion that isnt right because i could be waiting for another 3 hrs not even knowing when she could be seen. I would love for the top person to contact me over that hospital.

The maternity and delivery department is the bomb. We've had 2 babies delivered there and the treatment was top notch. Everybody was very caring and informative which made the experience as smooth as possible.

I was in the ER on Christmas Eve. I waited over 2 hours to be seen. I realize probably a skeleton crew. When I got to my room, the receptionist, a male, holds up a gown and tells me to undress and put the gown on. He holds it up over his face, as if I am to undress with him in the room. WHAT? I'm sick so I start to do this then realize NO! I ask him why he is in the room and he says "oh I can leave". I never saw him again. I want to talk to SSM regarding this. I called them and they tell me I can only talk to the lead about this. Doesn't SSM have a patient complaint person? I won't go back to SSM knowing they have no one for me to talk to about this.

Horrible wouldnt take my dog there they act like they dont have the time of day for you, seen doctor for a total of 1min between the two times he came in the room had a head injury he said will do a quick ct but sure your fine the nurse will get you your release papers and get out of here .....

Arrived in the morning and five hours later we are still sitting in the emergency room waiting room. Two others having been waiting just as long. Never again! I recommend going elsewhere if you want even a modicum of care! So sad.