Just called to ask about what the process would be...

Just called to ask about what the process would be for high blood sugar. What I told the person who answered the phone. "My PCP said to go to emergency room, I can't drive my husband is at work have brought my blood sugar down some on my own." She pretty much said could not tell me anything, and that was the end of the conversation. With this kind of compassion and empathy stay away from this place.