Victoria Burris

Review of SSM St Joseph Health Center

The doctors are great and nurses are great. All ot...

The doctors are great and nurses are great. All other parts are trash. I ve had multiple issues with the billing system, either not receiving statements or being penalized because I call when I receive a statement but it s too late when I just received the statement. Customer service when I call in has always been rude and refuses to help. Im canceling all future appointments through this organization and am currently looking for ways to even further escalate the situation because what they ve put me through the last 6 months is unprofessional and wrong. Just one instance, sending me to collections after I ve made steady payments every month and refusing to help me when I call in about their notice. I received a notice yesterday in my mail, their offices were closed, so I called this morning, and I had until yesterday. If you have a choice, pick a different facility to throw your hard earned money at, they have no respect and are terribly organized.