Leo Cicero was awesome and made the experience of getting my custom car process run very smoothly. Charlie Lawson was amazing and explained all the features my X4 offers. Thank You team for everything, definately recommended BMW South.
great fast service, Rodrigo Estrada, my service advisor kept me on the loop about my car, even a video from the tech with an inspection of the car.
thank you , this is the classic example of why companies succeed or fail.
thank you Rodrigo .
Charlie Lawson was helpful and knowledgeable on all the features and functions of the BMW. Very happy with the overall experience
Michele and Nick are amazing ! So much patience and determination to make me if understand everything.
Replacement of my AC dial handled professionally.
Thank you Patrick and Ivan!
Charlie and Johnnie were so kind. They were so helpful and explained the car thoroughly. I highly recommend to ask for them.
Charlie and Tony assisted me today with buying one of my dream cars. They were very personable and full of energy. They were also very knowledgeable the car and showed me all of its great features. I will recommend them to anyone.
Charlie was incredible showing me all the features of my BMW
Tony Marquez has been my Service Advisor for as long as he s held this position in SM. I knew Tony from the Service Drive and he was always eager to assist and friendly . He s great at his job totally customer oriented analytical and truly knowledgeable at what he does. He knows how to put a customer at ease and deliver excellent service. A true asset to the company.
I had a good experience buying a certified used BMW, however after reviewing the paperwork once I got home I realized they added a number of 3rd party services that I explicitly had declined... roadside assist, gap insurance, etc... all in all they added about $1200 to the purchase price. I came in on September 28, 2020 and met with Mike Rodda and he apologized and drafted up the cancellation forms. I signed the forms and they said it takes about a month for the refund. Ok fine. It's now 5 months later, still no refund, and I find that the dealership never submitted the paperwork until I followed up in December, and now Mike won't even respond to my emails and there is no refund in sight. I am beyond disappointed with this dealership and would avoid at all costs.
I went to do my annual service for my vehicle and i have to say that as always Armando Cagigas provide an excellent customer experience, his professionalism is great. On the other hand I'm giving 4 Starts because my experience buying a product to my vehicle was nos very satisfied, the person who was at the parts department (Jennifer Navarro) did no show any interest on helping not even move from her chair when i ask a cleaning product for my vehicle, she just point with her finger where to look at, not to mention that next to her there was a gentlemen having his breakfasts which i found estrange; then when i provide my phone number to pay she got confuse and pull somebody else info so i went to pay and couldn't because was the wrong info, etc. I went back to Jennifer and with her laziness at 100% (was 9:30am) ask me again for my phone number again she could not get it right. Long story short i found unacceptable to spend my valuable time back and forth with someone who's not in the mood to sale.
Charlie and Francesco were fantastic. Very helpful and knowledgeable!
Nick and Charlie, is a duo of genius!! Would recommend this place. Love my new 4 series . Thia dealerahip ia humble.
Excellent! John the genius lived up to his name!! He helped me to listen to great music in my car on my way home!!
The experience was amazing. Charlie and Armando were easy going , knowledgeable and profesional . I had an amazing transition to BMW.
The BMW Genius Charlie was amazing and enthusiastic . We were very happy with his service and explanation of the BMW. Thomas went the extra mile to assist us buying the vehicle . We highly recommend both of them !
From ordering my car until the very last on taking it home Michael, Charlie, Brittany, and Oscar were such great help. Informing me about the cars status and also teaching me all the features of the car! I would definitely recommend this group of people to help you on your next purchase! Thank you everyone so much!!
Charlie and Armando were exceptional. They were so helpful and knowledgeable on the BMW product.Awesome experience !
Charlie and Weber at south motor bmw give exceptional service. Fully recommended when buying your next BMW.
Charlie and Robert did an excellent job. Robert helping with the selling of a new car, he is amazing member relations sales person, always knows what his customers want and Charlie explaining all the new features of the car. Thanks to both it was a great experience
BMW misses reputation with this dealership, unprofessional!!!. My car was 2 week for a simple service and Battery Failure message and returned car with same problem after all this incredible longer time (unbelievable); 0 Customer & quality service. Finally Braman fix problem in 2.5 hrs. Your BMW deserves be in hands in same standard was manufactured. Avoid this dealership.... Regards.
Nick was a phenomenal genius !! Weber the salesman assisted me so much, what happened to be a visit had me end up with a nice and beautiful car.
I would definitely recommend any and everyone that needs service to ask for such a professional Steve is very attentive , listens to your concerns and diligently follows through to completion. He ensures you have transportation if needed and keeps you apprised as to status including be informed of completion A True Professioal.
Excellent deal and smooth purchase!! Charlie and Oscar are amazing! The purchase was smooth, quick and they showed how to work all the car technology. I recommend them due to the honesty and knowledge.
I am always s pleased with the service provided at South Motors Miami. I have been going there for several years and I am always helped by Horacio Mendieta who provides phenomenal service. He is always on top of the maintenance needed, any recalls that may be issued by the manufacturer or other items. He is always pleasant and updates me on the progress or work being done if it's taking longer than expected. I highly recommend him as your contact for your service needs.
Charlie and Armando were excellent! They made the process of leasing my new car so smooth and easy. They were extremely knowledgeable and i recommend any one that comes here to ask for them! Im more than happy with the service provided today!
Jean was amazing ! perfect answering questions! Nick was fun and made the course to understand the car very easy !
Armando , Charlie , Michael helped me out a lot with my car purchase , I ve been a client for 8 years and the customer service is always great they step up to the game ,Thia in service is awesome , thanks .
David Davila was exceptionally professional and went above and beyond our expectations! Thank you so much for a great and pleasant experience. We will look forward to our next visit!
Quality service and knowledgeable with all the features of the vehicle . Thank you Charlie for your help.
I had to go in for a recall and Mario was just fantastic! I decided to wait for my car and he called the service dept and made sure I would be out on time. Thank you Mario!!
Charlie, Chris and Fanny made this an amazing car buying experience! Thank you
What an amazing experience at this dealership!
From the beginning with Weber the salesman who answered all my questions to then carlos who explained how to use all the cool features on my new bmw. Wow great experience 100% recommended!
Charlie and Franceco made the entire process seamless.
Sales process was smooth and easy . Thank you Robert for all your help and honesty. The technology on the X5 is way more advanced than my previous one . Charlie showed me so many new things that I had no idea the vehicle even had them . They are kind and profesional ! I highly recommend south motors !
South Motors BMW provides excellent quality of service to their customers. Armando is a great salesman very professional and helpful. For service department I strongly recommend Xenia de Leon, she is the best! Thank you to all for making me a happy owner
Had a great experience with the genius department Nick and Charlie are a phenomenal group of people. Weber had helped me understand the documentations of the car.
Charlie Lawson and Francisco Llano are the best! Very helpful and they really care about customers! Don t hesitate to go and ask for their help!
Thank you so much Charlie and Omar! Very professional and knowledgeable. I am very happy and pleased with my purchase
Charlie and Weber at south motor bmw give exceptional service. Fully recommended when buying your next BMW.
Charlie and Omar were great! Thank you for all of your help and patience.
Great experience. Recommend Jose Pupo and Charlie Lawson. Super knowledgeable and very professional.
I went in for my appointment not expecting them to know what a specific noise on my daughter's car was, it's been driving her crazy. Sorry to say Bavarian Motor Care on US1 had no idea what it was. I spoke with Christopher Pagan and I started telling him what the noise was and he immediately knew what it was, he even said he has a video to show me s proof. Long story short, my daughter's car has been fixed and drives like new again. Thank you Christopher and South Motors for being so knowledgeable and the price was very reasonable also. I'm sticking with only going to South Motors for service from now on.
Jonathan, Robert, Nick, Jose were extremely helpful. They made my car purchase experience the best! So happy with my BMW. Would recommend south motors 100% to everyone!
Had a problem with a flat tire. I just drove there, was taken care of immediately. Turned out I needed service also. My service advisor is great I've known him for years...(I've leased 5 mini coopers). The coolest thing ever was the video they sent (of the work done on the vehicle) to my phone. In about 2 hours I picked my Countryman up, and it's as good as new. Thank You.
I only take my car to South Motors because of Mario. Quality service from not only a great technician but person as well. I wouldn t trust my car with anyone else besides him. Hard working and a true professional. Truly cares about the customer. Highly recommend.
Nick the genius was overall great! Charlie has to be impressed with his staff, Frank garcia was a very passionate salesman, loved working with him. Would come here again ! Guys looking for a BMW !
Jamie and Charlie were exceptional and an integral part of my deciding process.
Very happy with Alex Morales. He was very helpful and made the entire process very pleasant . Fanny in finance was terrific and made Finance at ease . Lastly we were introduced to Charlie who showed us all the gadgets of the vehicle . Super satisfied and I would recommend to everyone.
Everyone working at South Motors from salesmen to BMW genius dedicated their valuable time to make sure our car buying experience was top notch. Highly recommend!
Francesco and Charlie were great, we bought from a distance and everything worked out well!!!
For the past 2.5 years I have taken my Mini to South Motors for service and have always had a great experience. Horacio, my service advisor has been extremely helpful every time I have had to service my car, including in instances when I have needed a dealer courtesy vehicle. Horacio, has provided excellent customer service by keeping me informed about the repairs needed and the expected time frame for completion. Overall, the experience at south motors BMW is great from the moment you drop off the car to when you pick it up and your service advisor has it ready to go...making the process easy and efficient.
Thank you Charlie, Octavio and Omar!!!I love my car!
Jonathan and Thomas are the best ever. very patient and informative. the ate my next next best friends. cant say enough.
Charlie and Johnnie is amazing. They're both knowledgeable and very helpful. I will definitely do business with them again. And I so love Charlie he is Amazing.
Charlie and Sauri: Excellent customer service!! Thorough and detailed, a pleasure to have as my salesmen and a real genius Genius!!! Looove!
I just purchased a car from South BMW Motors and the salesperson Oscar and Charlie who works in Genius Service were phenomenal. Their professionalism of the two were impeccable. Great customer service skills. If you want a BMW see Oscar for your car and and when you are getting ready to leave make sure you let Charlie explain all the amenities that goes with your car. He had my husband and I feeling so ecstatic with the purchase of my new vehicle. Thanks again for the experience in purchasing my BMW.
I requested on numerous occasions for South Bmw to stop contacting me! I understand that they re trying to generate sales but they re extremely pushy! How many times can I tell you to remove me from your call list! Miami s South Motors BMW needs to change there obsolete way of doing business!
Dealt with Charlie and Armando. Very respectful and professional team.
Charlie and michael Barrett were so exceptional!! They are the best!!!
Nick and frank are great people ! Would do business with them again. Love the service here , would love this for anyone.
I have been a customer of South Motors BMW for over 12 years. This past December, I purchased my fourth BMW--a 2021 430i Coupe. I had the pleasure of being assisted by Mr. Nima Zare, a very knowledgeable associate of South Motors. His customer service skills, knowledge, patience, and professionalism speak volumes of Mr. Zare. Thank you for all that you did to make my buying experience an excellent one. You are one of the reasons why I will continue to be a loyal client.
I just wanted to take this opportunity to give high praises to Horacio Mendieta who has made what could have been a painful experience very pleasant. Every step of the way, he kept me well informed of the progress of the repairs. He was truthful, which made trusting him very easy. I give him my highest recommendation.
The service is outstanding and profesional . We were assisted by the genius team Charlie and Nick . They are very knowledgeable and proficient . Loved their energies . A special thank you to Omar for helping us out through every step in getting the X5 .
Nick and Armando are great !!! Would recommend this place , so awesome ! Love my mini !
Charlie and Nima fantastic service highly recommend this dealer
Very satisfied with the outstanding service with the genius team Charlie and Jonathan. I was at the dealership a couple times and they both were so nice and helpful to me . My sales advisor Sebastian was profesional and very patient. I am impressed with the amount of commitment this team delivered . I will recommend south motors to my friends and family.
Charlie Lawson and Christian Rojas were exceptional and knowledgeable . Highly recommend them ! They were exciting , happy and energetic !
Nick and Charlie are a great duo !!! They helped me so much along side with Johnnie!! Would recommend this dealership !
The service excellent with Charlie and Luis . They went the extra mile to ensure a quality service
Michael Barret and Charlie Lawson were excellent today with their outstanding service
Michael Barret was very helpful and patient with finding us the perfect 3 series . Charlie did a phenomenal job going over all the specs. We had a great experience . Thank you guys !
Charlie and Toni are the best customer service ever!!! Very professional, attentive, and tech savvy!! Highly recommended!!
Nicholas the genius , Enmanuel was great !!! Great experience , would recommend this place to anyone. John was a great genius rookie.
Thank you Charlie Lawson for the exceptional experience . His enthusiasm and knowledge make learning a BMW a breeze. This dealership makes you feel comfortable and welcomed. They don t pressure and understand what exactly your looking for . I highly recommend South Motors to everyone ! 10 stars!
Thank you Pedro and Charlie for the outstanding service. You made the experience a lot of fun! Outstanding knowledge and customer service
I want to thank Rodger for being so patient with me.
Impeccable customer service on his part.
Thank you.
Charlie and Tony were amazing!!! The service provided was outstanding and the ability to adjust to our requests and they fit us to the proper car. Highly recommend.
We made contact with Cristian to see our new car and he had every thing ready for us! Since it is our first BMW, Charlie, the Genius, was the best teacher ever on showing us all the cool gadgets the car has. Smothiest car buying experience ever.
Our salesperson, Chris, is a straight shooter and I didn't feel he was trying to push a sale. Charlie, showed me the features of the car and is super friendly!
Service Dept is terrible. Poor communication. I will drive 20 miles further for better service!
Great experience here at south motors bmw , great genius staff Nick Segrera was an amazing genius ! Johnnie tomlin made everything easy , managers are great !
Charlie and Frank were amazing! Made the process really smooth. I am happy with my new purchase . Will absolutely come back again ! Thank you for the great service !
I took the day off to take care of some personal things which included servicing my car. I made an appointment for 10 am and arranged for a loaner as I had to be somewhere by noon. I get to the dealer, park the car and eventually make my way to the service advisor. We have the typical what are you here for chat and then he tells me that there are no loaner cars. Keep in mind I called back after originally scheduling the appointment to make sure that a car would be available and they assured me it would. When I tell him this he says something along the lines off they cannot guarantee a car but if I need to be somewhere he ll do his best to expedite my service. I reluctantly agree. An hour or so goes by and he informs me that the car is ready when I ask what was done he said they changed the oil but didn t have time to look into the other issue which was the primary reason for my visit. He said that he wanted to get the car back to me as quickly so that I would be able get to where i needed to be. Had I known that the expediting would be at the expense of looking into my issue I wouldn t have agreed. It was also extremely frustrating to know that my car wouldn t have needed to be rushed and my problem would have been solved if they would have given me the loaner I arranged for. This would have given them the time to do the repair and allow me to leave. Now I have 1 out of 2 things done and am stuck planning a trip back and taking more time out of my schedule. If a customer arranged for a loaner, they should make sure to have it there. I took time off work to service my vehicle and the job is only half done and it s all because they didn t have a loaner for me when I got there. So now I have to do this all over again but rest assured it won t be with them.
The experience was on point . Johnnie, Charlie and Alfredo were the best!!! I love my new BMW ! Had a fun and intuitive class with Charlie
The entire team at BMW has been nothing but exceptional. I am very pleased with the helped received from Jonathan, Alex, and Alejandro especially. They worked with me for countless hours for two days straight until I found the perfect car. This definitely made a huge difference in the entire experience and I am extremely pleased.
What a pleasant and wonderful experience with Charlie, Francisco, Pedro and Nick . They are fantastic and knowledgable . Love the service ! Charlie is so genuine and gave me a great tutorial . Great genius team overall .
Charlie Lawson best car specialist. Went above and beyond explaining the details of our new car. Excellent service, thank you so much!!
Charlie & Luis have been exceptional, knowledgeable, amazing, professional absolutely great customer service! Have a very positive experience with learning all the feature and functions.
Armando & Charlie great service; excellent team!!!!
I am very impressed by south motors bmw!! Emmanuel and Thomas are a great sales team!! And Camille the genius was excellent and knew so much!
Nick and Oscar are great geniuses ! John was amazing as well! Would recommend this dealership to anyone in look for a BMW . Ask for the geniuses they are great!
Had an excellent service experience with South Motors BMW. From the moment I dropped off the car, through the loaner experience and then pick up or my vehicle, everything was professional. Would expect nothing less from South Motors BMW.
Jean was amazing , super funny ! Nick was an amazing genius ! Would recommend this dealership.
Christian was a great salesman . Genius nick was amazing. Great service
Outstanding service with Armando and Charlie!! Best experience ever! My service advisor Danny Davila is amazing!
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