Nikolai Ursin

Review of South Motor Bmw

I had a good experience buying a certified used BM...

I had a good experience buying a certified used BMW, however after reviewing the paperwork once I got home I realized they added a number of 3rd party services that I explicitly had declined... roadside assist, gap insurance, etc... all in all they added about $1200 to the purchase price. I came in on September 28, 2020 and met with Mike Rodda and he apologized and drafted up the cancellation forms. I signed the forms and they said it takes about a month for the refund. Ok fine. It's now 5 months later, still no refund, and I find that the dealership never submitted the paperwork until I followed up in December, and now Mike won't even respond to my emails and there is no refund in sight. I am beyond disappointed with this dealership and would avoid at all costs.