South Birmingham NHS Trust.

South Birmingham NHS Trust. Reviews

Reviews 308
3
Contact us
Reviews 308 Page 3 of 4
Filters:
Rating
Language
Sort:
Most recent

7 years ago i was diagnosed with breast cancer. I ...

7 years ago i was diagnosed with breast cancer. I attended the Birmingham Treatment Centre attached to City Hospital for my chemo' & ops etc & i still go for check ups every year or two. I went at least once every 3 weeks for various treatments for over a year. Everyone in the breast clinic & oncology were fantastic, my oncologist Dr. Rea, the chemo' nurses, my surgeon Mr. Brown, everyone. I cannot fault them. I may have had to wait beyond my appointment times and i did see one registrar once that i wasn't too happy with but it was soon sorted, but hey, they're small prices to pay. I'M ALIVE .

Absolutely rubbish hospital worse worse hospital I...

Absolutely rubbish hospital worse worse hospital I have ever experienced,I'm sat here with my 3 year old son at 1am his asleep on these really uncomfortable chairs and when u ask If they have a pillow for his head they go mad! Staffs behaviour is disgusting so rude towards u! I waited her for 2 hours wit my son I seen ppl come in ages after me and get seen way before me! U would think they put children first! Absolutely disgusted by this hospital and the staff!! P.s. I wouldn't even give it a 1 star!!!!!

I was on triangle for give birth. The nurse was am...

I was on triangle for give birth. The nurse was amazing, very helpful and nice. Im waiting foe labour 3 days, but i dontt feel there stressful. All the time somebody come to checking how i feel and everything was professional. The nursing who was help me give birth was very nice. I was meet many people there and everyone was very nice. I recommend for all future mum.

Major problem with waiting time because of shortag...

Major problem with waiting time because of shortage of doctors and nurses. Waiting time between 3 to 6 hours it is utterly disgraceful for the NHS accident and emergency.
The NHS is no longer how it used to be, Teresa May you should be ashamed, look what you have done with the NHS that many patients rely on.
I can understand shortage of doctors or nurses but when there is an emergency of a patient atleast a nurse should attend to the patient for reassurance of how serious the condition of the patient is then a doctor should attend if its an emergency or wait until your turn.

THIS HOSPITAL IS AMAZING! EVERYONE HERE IS SO LOVE...

THIS HOSPITAL IS AMAZING! EVERYONE HERE IS SO LOVELY AND HELPFUL THEY HAVE WORKED AROUND THE CLOCK TO HELP MY SON WHO WAS BORN POORLY AND MYSELF AFTER I GOT SICK AFTER HAVING HIM I COULDN'T PRAISE THEM HIGHLY ENOUGH IF YOU ARE HAVING A BABY THIS IS THE PLACE TO BE I OWE THESE PEOPLE MORE THAN I COULD EVER GIVE

AVOID IF YOU VALUE YOUR LIFE AND SANITY - they cla...

AVOID IF YOU VALUE YOUR LIFE AND SANITY - they claim to be hospital bt htey could cause you to have a nervous break down. I was admitted here after having my son (and yes I appreciate that the NHS is free) but OMG!!!!
Though they claim to admit you in order to support you, they will reduce you to a nervous wreck in no time at all.
They do not have policies that make sense. THere are notices saying 3 visitors per patient but people had in excess of 10 visitors at one time and the midwives said nothing. Apparently they are respecting other people's cultures in having lots of visitor etc but this is a medical ward. I am here to recover after a major operation. Culture does not come into this and the hospital using this as an excuse is appalling!!!!
The HCAs are unbelievably rude - the one of my ward walked around like queen bee being rude to all and sundry. When I complained the response was "that is how she is" - becuse of course, that excuses her conduct.
Make sure your notes are correct too, a midwife claimed that I declined medication when in fact she had not offered it.
They have no care at all for the mental health of their patients, yes they have all these notices everywhere but they are not worth the paper they are printed on. The so called health professionals are playing both the arsonists and firemen.
AVOID THIS PLACE, IT IS A DEATH TRAP.

First off the signage of the hospital is garbage s...

First off the signage of the hospital is garbage so unless you know exactly where you're going you'll need to ask a member of staff for directions. I'm currently waiting in the maternity triage ward with my wife who may be experiencing complications 35 weeks into her pregnancy. We've been here since 1830 and have yet to be seen. We sit with 2 other couples, all worried and as yet unseen. Its currently 1900 as of writing this. We gained access to the triage ward through tailgating a staff member as nobody answered the door entry system. This is the second time I've been to the hospital, the first time my wife went to A&E due to abnormal bleeding. It took around 2 hours for her to be seen then, too. I'm not sure if its a lack of staff, a lack of other resources or simply a lack of interest but based on our experience it is clear that this hospital is not fit for purpose and unable to deal with even minimal medical incidents.
Edit - 1940, still waiting.

Absolutely shocking hospital. Considering I was on...

Absolutely shocking hospital. Considering I was on a ward full of nurses and doctors, I was left on the floor face down after going into cardiac arrest 3 times and a family memeber had to find me and ring the alarm? Bit mind baffling if you ask me?

I had an operation here yesterday and i just want ...

I had an operation here yesterday and i just want to say the adult surgical unit on the 2nd floor of the Birmingham treatment centre really is a credit to the NHS. Each staff member that i saw couldn't of been anymore helpful even if they tried. I really do thank-you all, this was my first ever surgical procedure so you can imagine the nerves. However with the staff being so professional, calming and caring I was so relaxed. I would highly recommend this unit and put anyone's mibd at ease who has future appointments here, your in safe hands here.

Horrible experience dont ever have your child here...

Horrible experience dont ever have your child here the doctor put in a ward when I was supposed to be with my child which the doctor said first but wanted to save money so put me in a ward stay away from car crash!

6 days after giving birth I was told to go to the ...

6 days after giving birth I was told to go to the A&E by rude woman when I called 111. Left my newborn with family only to be told I was waiting A&E for 5 hours for no reason before being made to walk through the cold and rain at 1am to the maternity ward. My health deteriorated whilst I was there and I recieved no support or medicial attention until I asked to be discharged. Only then to be told I was ok apparantely. I rather stay at home and endure the pain than to visit this A&E or dial 111 ever again!

Just want to say a huge thank u to the medical pro...

Just want to say a huge thank u to the medical professionals nurses and doctors for the compassion and care my grandad got who unfortunately passed away early hrs this morning due to illness am a nursing auxiliary in Scotland so I know the hard work u all do

Was with my 5 year old daughter admitted on Thursd...

Was with my 5 year old daughter admitted on Thursday for tonsilectomy . Outstanding service at the children' s day surgery unit. Everybody exceptionally kind and caring. From reception desk, nursing staff,domestic staff, childrens play staff, theatre staff all amazing. Special thanks to nurse Sue Woodridge ( I think that is her name) , and a young student nurse sorry l dont remember her name.
You all are an amazing team and have made a worrying time ok for us.

This hospital saved the life of my wife. Very impr...

This hospital saved the life of my wife. Very impressed from start to finish of what is an extremely stretched NHS and under-aid workforce. Very happy and wouldn t dare complain. Parking is a total night,are as is with most hospitals. But the quality of care received is great. The monument outside is pretty impressive too. All in all very pleased and would recommend others.

My partner Margaret Lane has been admitted to City...

My partner Margaret Lane has been admitted to City Hospital 3 times in the last few weeks, on each occasion she has been treated with great kindness and professionalism, thank you all.Barry Roberts

Had to go to city hospital last November for a hys...

Had to go to city hospital last November for a hysterectomy couldn't fault the hospital or the staff from start to finish. Found out I had a problem earlier in April and I was all sorted and back home by 24th November.

i wish i could rate them -1

i wish i could rate them -1
i never saw any worst A&E then this city hospital
i v been there today by ambulance for chest pain and short breathing .. im an asthmatic person
i told the nurse im too dizzy i cant walk
i v complain 4 times that i cant bear my chest pain please give me some pain relief .. the nurse replied just OK and turn them face the other side
i had shoulder stiff and pain all over the arm
after 3hrs of wait they did 1 ECG .. then 1 blood test and 2nd ECG
after that they said you can sit in the waiting area outside we will call you in 2 to 3hours for the result

i left this place crying with pain felt so bad there was so many doctors nurses available sitting in them cubicle and just chatting laughing joking about them own life
they didnt bother about what was happening with us

how dare them to called themself a DOCTOR

My daughter's care during her first pregnancy has ...

My daughter's care during her first pregnancy has been a concern. Lack of empathy for her severe pain and anxiety, poor communication and lack of information even now when she's full term. Covid can't be blamed for individuals demonstrating poor behaviours at appointments. This needs attention urgently - I've been appalled at some of the things she's told me about hospital and community midwives handling of her pregnancy.

My resident was not offered food for hours or a dr...

My resident was not offered food for hours or a drink until I stated he hadn't been. He was shipped to a different ward to wait for transport with his records not being passed on. The so called transport was later to be found not even booked at all and had to be rebooked and he wasn't given pressure relief in hours and I had to show staff how to give proper pressure relief. In all you need complete improvement.

Such behavior from the emergency reception has not...

Such behavior from the emergency reception has not yet met. I was with pain and pain in week 5 and they told me we couldn't help you with anything but to offer you paracetamol. Put you somewhere paracetamol !!!

I must say this ambulance service are racist. My b...

I must say this ambulance service are racist. My brother was struggling with serious chest pain and they were treating my mother and brother like a dog. They wasn t even looking at us and ignoring us. Once we entered the hospital they paramedic and the receptionist said to my brother to stop making the noise and sit silently. They were absolutely ignoring us and saying that it will take time. My brother was asking for a bed to lay down and they said we don t have a bed. Are you serious guys ?? A patient suffering from chest pain and you are to sit silently. Eventually, we left hospital and didn t said anything to them and had no medication from the hospital. This is the shitest service ever i saw in my life. You guys should shut this freaking ambulance service and stay at home. You do take taxes from the hard work we do to run our life but when we need help you treat us harshly. Stop being racist and doing this kind of discrimination please, we all are human being. If this happens to you or your family, how would you feel watching them in pain.
UK is class as a non-racist country where people are treated equally and can stand for their right, this is a false statement. This country is totally racist and in case of emergency Police and Ambulance Service will never help you, bare that in mind !!!

My Son was delivered 6 weeks early in this hospita...

My Son was delivered 6 weeks early in this hospital after i nearly lost both him and my wife due to wife having eclampsia. Other complications came up after the birth for my wife and the doctors and nurses where world class all through this. The facilities are equally great and i have only but praise for this hospital.

The women carrying out the eye checkups for patien...

The women carrying out the eye checkups for patients with diabetes really need to learn some basic people skills. Their attitude stinks. They're rude and abrupt and make the visit a horrible experience. The asian girl in particular is the worst one, I don't think the words please or thank you form part of her vocabulary.

This hospital is the worst hospital ever. A&e serv...

This hospital is the worst hospital ever. A&e services are absolutely disgusting. The amount of time you have to wait to be seen. Even when you have a young child.. they DO NOT CARE!!! Wish I could rate them no stars.. absolutely disgusting

Waited in reception area for 3 hours with severe p...

Waited in reception area for 3 hours with severe pains after seeing the triage nurse. After seeing a doctor, I had to wait for 2 hours in the A&E for test results. Aaaand later was moved to Sandwell Hospital without any explanation! Ridiculous! Never going back there for any reason.

I have been a patient at the Rheumatology Dept for...

I have been a patient at the Rheumatology Dept for the last nine years.
I have nothing but admiration for Dr. David Carruthers and his medical team.
My diagnosis was made very quickly, and I was put on medication there and then.
His department is well run, well organised,very clean and the staff are all friendly and helpful.
If you need treatment ,you will be in very good hands.

I have held on for 38 minutes and still not answer...

I have held on for 38 minutes and still not answered disgusting and then when I get through I m pushed from pillar to post all I want to know if i have been referred to Solihull hospital it s now 40 minutes and still ringing now I now know why patients don t bother cancelling appointments

Have been trying to get my mum urgent blood tests...

Have been trying to get my mum urgent blood tests done, her GP practice could not fit her in. So rang City Hospital spoke to a receptionist asking, if I could bring the hospital letter in which details bloods that need to be done. She thought this was highly amusing and laughed out loud saying that I couldn't just walk in, which is not what I said.

Unbelievably ignorant, where do you get these morons from?

Almost 42 weeks gone of pregnancy they still let m...

Almost 42 weeks gone of pregnancy they still let me wait
Already stayed here 3 days
Doctors said tomorrow we ll deal with u
Now they told me to wait for another day
Horrible for mothers who already complete their 9 months of pregnancy.

Post-mature births carry risks for both the mother and the baby, including fetal malnutrition, meconium aspiration syndrome, and stillbirths.

Stop the institutional abuse towards patients who ...

Stop the institutional abuse towards patients who come in for treatment. As a care professional, you are to show care and empathy and not that sour looking face as though you are in a war zone. Admit your mistake and apologise.rather than been defensive. Hca, nurses acting as tin gods, and if you were the doctors or surgeons, then every patients would have been dead and forgotten.
Be civil and be nice and stop scaring the children who come to your ward, because they can see that sour face of yours.
This is for the children outpatient, some bad eggs are giving the rest of you bad name.

You're not always guaranteed to be seen unless you...

You're not always guaranteed to be seen unless your situation is life threatening you have to wait like everyone else for up to 3 hours even. They have a GP surgery in the hospital and it can still get packed

So helpful and they went above and beyond in treat...

So helpful and they went above and beyond in treating me. They could've just told me to go to my GP and left it at that but instead they did numerous tests on their own. The wait was to be expected, but I would definitely recommend this hospital.

Happy happy happy mom was taken ill from work.we h...

Happy happy happy mom was taken ill from work.we had never been to this hospital before. They look after all of us they all work so hard. You are in safe hands at this hospital for sure.unlike some of the others.

Was taken from worcester royal hosp to eye hosp bi...

Was taken from worcester royal hosp to eye hosp birmingham,i had lack of care and no compassion at worcester from doctors or nurses who told me it was a migraine i had,it was in fact glacoma the pain was unbearable the care and compassion from doctors nurses and everyone one else at birmingham was the best treatment ever i was informed about my treatment every step of the way and i thank you all for getting rid of that pain

Took my daughter to the surgical unit for an opera...

Took my daughter to the surgical unit for an operation on her broken wrist. Apart from the long wait I had waiting for her to come back from the operation which took about four hours, I have to say they were very efficient. Most of the staff were very friendly and helpful but there was the odd one who was very abrupt. Also on returning to fetch my daughter the staff work station must of had about ten nurses round it all talking doing nothing which I found very intimidating. The nurse thar checked her out was very thorough and explained everything that we needed to know for taking her home.

My mrs has had an bad experience because she calle...

My mrs has had an bad experience because she called to see if she can come early to the appointment due to medical issue and also having diabetes and they said they have no bed. The also leave everything to last minute. And then things got worse and she is still in the hospital for 12 days. They said the tissue specialist is going to coming today but the doctor said she had to go without her being see. Now another doctor came and she saw her and she said she is going to talk to the lady doctor and the report will come within 2 to 3 hours. They do not care at all. They also say they have no doctors available and they also say no bed available. Good for nothing. I wish i could no stars to this hospital.

Gave birth here in July 2019. You hear far to many...

Gave birth here in July 2019. You hear far to many horror stories but I can't fault the care I received at all.
I was in triage, moved to M1 then M2 and had an emergency section so visited theatre as well, the care I received from everyone was fantastic.
Everything was explained to me, nothing was too much trouble for the staff and I felt reassured the whole time I was there.
Carmen one of the midwives was amazing as were the theatre staff.

My husband attended the nuclear imaging department...

My husband attended the nuclear imaging department. The staff were so lovely kind and caring. Explained everything in detail. I can not fault the hospital staff in any way. We are back again on Monday in same clinic. Thank you staff you are brilliant.

The A&E department is a complete joke. Feel for th...

The A&E department is a complete joke. Feel for those who are in pain and agony, as you will have to wait for up to 7 hours for a complete diagnosis. This is routed in the procedural requirements for each test; Bloods, ECG, blood pressure etc. Patients are called individually for each test separately, meaning that the waiting area is continuously completely full, as people are called back and forth within their allocated 4-7 hours. Each test can have an hours wait between them, which is absurd.

The main receptionists (A&E walk-in) have no people skills and no regard to patient problems. However, the receptionists in the nursing test area genuinely try to alleviate people s concerns and try to make the best out of a bad situation

One of the nurses (Afro-Caribbean) nurse very unprofessional and no regard for hygiene (cleaned the sink and then rinsed hands for a merely a second and continued to take blood pressure readings and tending to patients-DISGUSTING). The doctors themselves (students and foundation are attentive and good). Nurses in initial A&E area could be more attentive rather than sending individuals to the wrong areas. One of the female consultants should add the word sorry or pardon to her vocabulary as the word ehh does not suffice when not understanding what the patient is saying. Not how an educated person would behave.

Best visit A&E Queen Elizabeth next time, as will save you an entire day!

Last Thursday I had a silly trip up the curb that ...

Last Thursday I had a silly trip up the curb that resulted in a nasty gash to my head. An ambulance was called and I was taken to City Hospital. The staff in the A & E department were fantastic. They treated me with great kindness whilst remaining skilful and professional. Whilst waiting to be treated I enjoyed an excellent cup of coffee and a superb sandwich from the machines in the waiting area and was pleasantly surprised with both the quality and reasonable cost of the refreshments. But best of all were the staff, thank you all.
Mo. xx
=^..^=

My husband went with chest pain and was seen quick...

My husband went with chest pain and was seen quickly. He was then sent back out to a&e to wait to be discharged by a doctor who was unaware that my husband had a quadruple bypass the previous year. The doctor was shocked he wasn't checked properly and immediately rang reception to be looked at again. An apology was,given but no explanation as to why no proper care in the first place. He was kept in overnight but discharged the next day. Luckily he was fine but the lack of concern was in my view incompetent. I would say that on his previous admission the cardiac dept looked after him very well although he has received no aftercare from either them or new cross where his bypass was performed.very disappointing in that respect.

Poor

Absolutely appalling service once again from city ...

Absolutely appalling service once again from city hospital all the doctors do is argue amongst them selves there bloody clueless about 50% of them the system needs improving desperately otherwise id gladly pay for private health care because it s becoming ridiculous how poor the care is at city hospital the time I was there I was being treated like a damn criminal and asked the same questions the doctor asked me 1 hour ago and the it was like that for the worst 24 hours of my life I have no confidence at all in this hospital.

I travel 120 mile round trip to visit the Treatme...

I travel 120 mile round trip to visit the Treatment Center to my consultant every 3 mths. Staff are friendly and the centre is spotless. With the virus, the centre is manned with only patients allowed in after checking. I recommend city I always have 1st class care. The main hospital functions well and is clean, bearing in mind it was built in the 1800.

I visited the A&E department on 6th September 2018...

I visited the A&E department on 6th September 2018. I was accompanying a family member who was experiencing severe chest pain and dizziness. Having visited the GP twice for these ailments with no outcome, we decided that A&E was our last hope, only to be told by the nurse that my family member could have "just taken paracetamol". Are you having a laugh? Do you not think we would have exhausted all options before coming here? After eventually being seen by the doctor, we were told that they could do nothing for my family member or conduct no further investigations. Back to the GP we were told to go. A complete waste of time. AVOID!

First time my wife here today she come out in tear...

First time my wife here today she come out in tears! Horrible place staff and nurses attitude awful! Doctors was blunt and rushed even do we waited for 1.5 hours, my wife felt undignified after test that had to he done and neither nurse or doctor made her feel comfortable in fact she over heard the two women stsff at counter on way out talking about her as the one woman had to be in with her during examination with doctor!!! Awful!

Went to A&E on Wednesday with a potential miscarri...

Went to A&E on Wednesday with a potential miscarriage, waited 6hrs to be seen. People coming in hrs after me with minor cuts got seen within 45mins of coming. I mean God forbid anything should happen to their tiny cuts. Staff are unhelpful. Place is filthy and every part of the hospital, whether its A&E, the Sheldon block or the area where they finally examined me stunk of urine. I should have gone back to the early pregnancy unit, however after my experience there I have no faith that they have my unborn child's welfare in mind and do not believe we would have been adequately looked after, so ran to my Drs today and demanded a change over referral to BWH. CITY HOSPITAL NEEDS TO BE CLOSED DOWN! Urine, vomit, beer and rubbish all over the floor. Disgusting place

Long waiting time. And they are not bothered even ...

Long waiting time. And they are not bothered even if you are dying.Irresponsible and rude staff. Especially in a&e. Probably nobody to check if they are fulfilling they responsibility well. That's why they are so careless

Thank you! From the door to the nurses, to the doc...

Thank you! From the door to the nurses, to the doctors and the treatment, I am very pleased with the service. Workers there were nice and polite. It made me feel less stressful about my emergency situation. In general I spent there around 5hours and I think it is absolutely good time in consideration with all checkups and local anaesthesia surgery. They fixed my problem straight away and gave me antibiotics. I am very pleased about this. The reason I have 4 not 5 stars is because after my surgery doctors literally vanished and I did not get any after care advise, which I believe it is weird, since I am pretty sure after surgery is done, some comments should be given since the surgery was done to a very delicate place. I was only given antibiotics recipe and told to come back in 2 weeks.

Omg this is the worst hospital in birmingham cause...

Omg this is the worst hospital in birmingham cause which nurse would say to a patient go home while in severe pain of abdomen and what reception gives stinking attitude to a patient crying and struggling to breathe normally, it's the receptionist with hardly any hair and kind of light skin and Asian one where is there understatement and where is there sympathy they just act like they own the place ,, thank God it's closing and I hope those staff and nurses get taught properly again !!!!!!!

South Birmingham NHS Trust.

South Birmingham NHS Trust.

3