South Birmingham NHS Trust. Reviews

1 was just because i found parking the staff show you no sympathy like they where forced to work long hours.
Was in triage wity my wife waited 5hours only 2 hear there ia only 1 doctor.
They dont go by the book that work with numbers of units who came 1st and who came last they pick n choose who they want 2 see 1st worst hospital u can die here juat for waitting

My Eye is throbbing and sore, i have now called the switchboard and the direct line to the eye department (17.00) approx 30 times and they can't even pick the phone up !!!!!! cheers

Twice I have been both times excellent. Love to know the name of the lovely professional girl that looked after me in the mammogram so lovely and caring
You should be proud lovely unit by the way it's the lovely breast unit I went to and from reception to staff that do all they are so good thank you all so much xxx

Kind lovely people.
Nothing but praise

i would like to share a good experience i had received from this hospital. all the doctors and staffs are very supportive and the room service is also good. i would recommend this hospital to my family and friends.

Thanking all staff and paramedics that looked after me whilst in this hospital.
Keep up the good work.

going in a&e department with my one month old baby first nusre see him after 30 mint then they take him in ward 4 hour nobody coming i ask recpenist she said doctrr is coming but nobody came my baby was vomiting he is only one month old they dont care abut baby as well

I suffer from CFS and ME and in the process of bein looked at for lupus. I had crazy pains in my heart and I rang 111 who sai come here. I'm not from this city but still went. They left me in the eating room for 2 hours with heart problems. In total I spent over 5 hours there. I wish I just went to my home town and got seen by caring people.
Terrible service

Can t thank the staff enough it s down to their quick thinking I m still alive. Very nice to me and my sister who was with me. Ambulance staff were brilliant too very grateful for all that you did for me. Ward I ended up on was nice too. Even though I hear loads of negative comments about Dudley Road Hospital I think over the years it s improved a lot. Thanks again Tara Gordon

Staff were brilliant in a helpful and talkative way.

From our experience I don't know why people moan. Staff at eye centre and amu 1 & 2 have been absolutely brilliant. The stuff those guys have to deal with and some of the abuse, people should be ashamed of themselves. Hats off to all of you, your work is appreciated by many.

Dont care about pregnant people like what is this needs to fix up and care about pregnant people more than anything kmt

Worst doctors ever waited 3 hours for them to say go to your local gp when I had a fracture on my toe

My husband has sclerosis and has been coming to this hospital for a while now and it's still on going. Twice the doctor has sent him away with treatment and telling him he wants to see him in 3 weeks, but because of there ridiculous appointment system they keep failing to send him an appointment. Do you want him to go blind or what. Very poor system.

Can not fault the midwifes or sergeon staff at all they were amazing when i went in to have my son. They looked after us really well. But a massive thankyou to emi and pam the 2 midwifes who stood out more due to how outstanding they were towards me :)

Really quick turnaround with my broken finger - super friendly and helpful staff, and dealt with really quickly!

The five stars is for one midwife in particular. Liz Kellie. She is absolutely patient and understanding. I have only seen her twice but she ensures I leave my appointments feeling reassured. I expressed some concerns I have with my pregnancy, I really feel she goes the extra mile. I haven't had the best experiences with the Triage department.

Really good hospital. I am not from England and they help me so nicely even with the difference of language.
They are helpfull and friendly.
They know what they do.

One of the worst A&E I have visited. The frustration was being felt by all who were there. No organisation... lack of information... and no helpful staff to answer your question!

Horrible experience! I ve waited 3 hour at emergency department, you can die there ! If I knew that i will lose and wait for so much time I wouldn t stay there ! 3 hour for nothing realy! Disgusting

Today I went to A&E and I received quick & good service .I arrived at 09:30 am seen by front line and shortly was taken by Dr and after 10:35 am was done and ready to go .I did a minor surgery as I have been in terrible pains for months.I was worried due to the bad service from reviews ... But hey I believe it depends to the stuff on that particular .

It's an accessible place where everyone is welcome, especially if your poorly ill or dieing.

Have been coming to this hospital since I was born it is a Stones throw from my house the service is good and professional. And they are public restrooms to use also for disabled people they are separate bathrooms places often clean and tidy there is an ATM machine also hot and cold food and drinks are available. They are also sandwiches and hot and cold drinks available public restrooms for everybody to use including wheelchair access the only complaint I would have about this hospital is that the waiting times are very long depending on which day you go but the service is always good and professional and would recommend to family and friends

Went here today in agony with something my GP should have diagnosed and treated. I felt a bit of a fraud knowing I could have again return to the GP to be dismissed as making a bit too much of a fuss. I saw several people here and was listened to, respected and treated very professionally. I have a diagnosis now and recommendations to my GP for 2 sepetate referrals for a nasty condition. My GP had done nothing to ease my pain but City Hospital, particularly Mailing GPS and AMMA ward have basically done my GPS job. You are brilliant. Thank you.

Nice staff at eye centre.efficient and helpful.cafe for food and drinks.nice clean centre.well staffed so not too long to wait.

What can I say but THANK YOU. After being in a bit of a three car shunt ALL the staff were so kind. From the lovely Security Guard to the nice man doing observations ( Sorry my BP was a bit eyewateringly high...it scared me too) to the lovely nurses. The three Dr's I saw were very professional and above all kind especially the fabulous GP trainee. Housekeeper was fantastic too and took time to speak to me. The lovely nurse who found me lost and wandering to get back thanks to you too. And for my pain relief! I was offered a cuppa and a Sandwich too. Thank you so proud and humbled by the care you gave me. Thanks for taking care of me xx Sue from NICU

3 weeks ago we just went there first time/coz just moved in Birmingham/on the day of my Baby birth, by the night I asked advice and all the staff was really kind and helpful.In the Triage after my name registration ,my baby is born naturely with the Midwife of Lucy and Nicole in 20minutes.They was so professional and calm.&the aftercare as well was so impressive.Thank you to the birth experience and the kindness.Beatrix

Even though I was in for a couple days,and from all the cutbacks the nhs has and the pressure there under ,staff all are doing great job Keep up the good work

Got there at 7.50am for a 8.10am appointment. Fair enough was told by two security men at the door that the treatment centre wasn't open till 8am. I was wearing a mask as it was requested on the letter. Both security had no masks on and no social distancing as they answered other patients queries. These are patients that have probably been shielding, at a hospital for appointments and in a very high risk area for covid 19 and you have two men working without masks on with signs everywhere saying you must wear a mask. We have no hope.
We have to protect the nhs staff and patients please.

The lady working at children outpatient was very rude , all my son wanted to play with the toys while we were waiting for his blood test but the lady said to us we can't wait here( in very rude manner) as there are very busy but no one was there at this time . Date :24/10/16
Time :12:20

Absolutely horrific skills. Have been sat waiting for 7 hours without being seen. Yesterday I was here for 13 hours and Friday I was there for 6. IVE BEEN CLASSED AS AN EMERGENCY. There is a man screaming in pain and nobody, non of the nurses are seeing to him. It's an absolute shambles.

I had the misfortune to visit A & E last week with my daughter and her baby. We were there for a considerable length of time so had to use the departments toilets. They were in an absolute disgusting state, stunk of the urine on the floors, paper towels strewn all over the place and none to wipe your hands on. Now I know the state of these facilities are not the fault of the trust but the dirty scutters which don't know how to use a loo but for Gods sake there needs to be more visits by the cleaner PLEASE!!

Horrible hospital with horrible staff especially the physio it was her that cause my mum to be kick out of Hospital, she claim my mum was able to walk but was not trying, but in reality it was too painful for her to walk, even now she is unable to walk back at home, I hope this physio will suffer the same fate as my mum or worse in the future, when she's unable to walk and get sent home karma will come to you one day.

Rude abrupt receptionist. Very annoyed. would not visit again, going Sandwell Hospital next time.

ENT ward

Horrible, rude receptionist!
Worst experience I've ever had in a hospital. Went to A&E with someone who had severe complications because of tonsilitis. We waited for 3 hours which I completely understand as it was a busy night. When our name was finally called, or whispered more like, we went down the corridor only to find it was empty. Asked the receptionist if name had been called and she said "might have" and told us to go back and sit down. Half an hour later our name was called again, went down the same corridor and again nobody was there! Went to ask the receptionist what was happening and she rudely asked us "Do you know how many times we've been calling you? We've been shouting your name out!" Which is completely untrue! We were sat directly in front of her and at no point did she say call our names! I calmly explained this to her and she then changed her mind and said that we were told to wait on the "red seats", I told her that nobody had told us at which point she kept insisting she had. She then said it was too late now and the doctor would not see us and would be going home immediately. She said we would have to book into A&E instead now, but surely that's what we did in the first place, having walked into the A&E department! Left straight away and went to QE Hospital which is a million times better and where we were treated with respect and kindness by staff. I have nothing to say about the medical staff as we were unable to even see them but the receptionist was extremely rude and I would definitely not recommend the A&E department unless you want to be treated like trash and called a liar by the receptionist!

Absolutely disgusting, I attended hospital in an ambulance suffering with severe abdominal and side pains, I am 2 months pregnant and as we arrived in the ambulance They literally jus took my blood pressure and sent me to the waiting area of A&E, knowing I could barely walk as the pain was major severe, I couldnt even sit down on their uncomfortable chairs, A&E was reallly cold my legs were shaking, I lied down on floor in tears of how strong the pain was, waited hours and hours in agony unbearable pain, Was seen 4 hours and half after Had some bloods taken, no1 even came tell me results, waited like another hour to be sent to pregnancy assessment unit and ended up waiting there another 40 minutes aswell and the two junior doctor and senior doctor I seen were so rude trying to force me do an internal examination when I wasnt comfortable to do, i was told i was having an ultrasound but they tried to change it to internal examination. It was such an awful experience, the nurses could see I was lien down on the floor and wouldnt even ask if ur okay. Awful#disgusting#

Attended the eye hospital yesterday with my husband where he had to have 4 pieces of metal removed. No after care was provided and advised to go home and take paracetamol. A few hours later had to attend the A and E department as the condition had deteriorated. We were told there was nothing they could do and to return tomorrow. My husband could not see and was in extreme distress and agonising pain. Phoned 111 who were absolutely appalled at this behaviour and advised to attend the Queen Elizabeth Hospital who saw him straight away and again were completely appalled at the behaviour of the staff at City Hospital. Little did we know my husband was on his way to becoming blind thanks to City Hospital. The staff show no patient centred approach or any humanity what so ever. What the hell is this Toby Lewis playing at having staff like this. Instead of taking your pay rise every year why not do what is expected of you and sort your staff out and trust!!! Absolutely disgusting. We pay our taxes to be treated like this. Animals are treated better at vets with far more compassion then these ones who sit behind their desks feeling high and almighty and better than anyone else. Absolute waste of space this place is.

Following rules on Covid 19 and still giving the best treatment

I had been recalled from my first ever mammogram. Obviously, I felt very nervous, but the Dr and nurses were fantastic! They talked me through each step, and what it was they were concerned about. So thorough. Thank you all very much. You're doing a wonderful job.

This was great we didn't have to wait long they checked my brothers hand which was broken which did take procedures it isn't crowded and was kind of boring since it was really quiet

Good at city staff is nice can talk to them at anytime of the day good food clean inverment

I've been in A&E with my 10 months old baby and I am so disappointed. The worst staff I ever seen, they were really racists and they forgot even to put my babys sugar level result in the papers. We've been waiting for 4h to see a doctor and instead to come to see the patients they were laughing and talking about their own businesses. My baby had fever he's been crying a lot and they were irritated and looking at us with racism. They treat my baby as an animal.
I will find a lawyer and accuse them for racism. Avoid this hospital if you have a small baby it is so so bad.

Always a busy place not many toilets. Staff are friendly and polite and helpful. Car parking was free today for some unknown reason you normally at to pay. Not many disabled parking spaces only by the main entrance. Not by outpatients departments.

Busy NHS hospital. Have used the paediatric emergency department many times ( childrens services) . Very kind nurses and doctors. very efficient service.

father in law well looked after in his own ward by good staff

The worst hospital ever doctors are very rude and not qualified qualified at all.
I have been waiting for a help for more than 5 hours today and the first thing I heard from doctors was you know what GP IS. Staff very rude, not helpful at all. Doctors seem to me like they don't know what to do to do. Shamans not doctors that how we should call them. Hopefully never going back there.. I put 1 star cause there is no option to give 0.

I Came to pick up a prescription and there were nobody waiting yet it still took the staff well over a hour to dispense. Shows how hard the staff really work.

6 hours wasted to see a Dr. What a waste of my tax money.

Yesterday 15th l went in for a day case for operation and l must say l was really worried about going here but on arrival l was greeted into the unit with fantastic staff from nurses doctors theatre staff before going in theatre recovery team they all made me fell at ease very friendly and made the time to explain everything with a smile l can not praise planned admissions D6 unit enough thank you all.

a very good place and all the staff are looking after my mom very well. thank you :) also i was born there so has to be good. it has massively improved tho cuz when i was born they said i was going to be a dwarf and going to have loads of health problems but i have never had a health problem in my life

Some members of the Accident and Emergency department should not be working in healthcare at all.

Couriers review
Was charged for entering & making an important drop off to cath labs... security needs to get priorities right

I get the call from the hospital and they book an appoitment i went there on time but there was different name on the list and that guy not came is well.than mean me and other guy miss appointment when i was waiting for 6 months.and no one find my name on the list at all!!!

Worse hospital
Rude doctors

Great Nurses & Doctors. More management and efficient cash spending

went in to get me ear checked as it had been bleeding for a couple of days they sent me home saying nothing was wrong with me so i went in again because my hearing was deteriorating and still bleeding i was sent home once again n now i my hearing in the one ear is almost gone i HATE YOU ALL with passion

i dont care if we have to start paying for the service something needs to be done you all make me sick to my stomach

In my experience there are some outstanding n very caring people that we have work for the NHS

Good memories of this hospital over the years. Good staff. Consultants could be a little more humble but generally staff are brilliant.

Recieved excellent care and service from the maternity department. Thank you.

I had my twins here and i never had any more of my children here again put it that way! Had a c section and was stapled up ( not my wishes ) then nobody helped me during recovery or checked on me regularly. Only toilet on ward had blood all over the floor and was told ide have to walk to a new ward to use the bathroom which was impossible as i had only just gotten to my feet and ended up having to step over the blood and use it all night it was still there until next morning. Had a fit in the shower and was started on medication for epilepsy?? Then given too higher dose resulting in memory loss not knowing where i was or who my children were ..very scary but its like staff didnt care about anyone on the ward at all. Had strangers entering my room looking for other patients on the ward and my visitors were let straight through no questions asked or warning. Was a disaster i just would never recommend. My first birth experience i would never wish on anyone else. It had. a big impact on my mental health.

The staff at the ambulatory care unit could not be more friendly and empathetic. I am truly grateful that they looked after me so well

The staff are wonderful and amazing, the hospital itself is unpleasant.

I Had an accident and fell over in city centre, I was taken by ambulance to City Hospital. I was badly shaken and had a fractured wrist etc. my experience from the ambulance staff was excellent and comforting, and I had the same experience at the hospital from the reception, nurses, x-ray and the doctor who was lovely and reassuring, all this makes such a difference when u are feeling shook up, scared and not sure what's going to happen. All this when they have already been at work hours.Yes I may have had a long wait, but bearing in mind it's a Friday night after 11.30 pm and I had to have an x-ray and arm plastered. I have nothing but praise thank you so much. Dorothy

An Excellent Treatment and over all procedures and an Excellent Staff at Maternity Ward,we have a baby boy in City Hospital Birmingham at Maternity Ward.Top world Class doctors and Mid wife's are working in the City Hospital Birmingham.Thanks so much for all your Help.

Had a good experience last week with my husband s knee treatment. He feels better already and staff were kind

I was based at this hospital for 4 solid months and i must commend the great work from all doctors and nurses.

very rude admin staff on the phone, manners cost nothing if you dont like your job then simple really isnt it,

A complete shambles, a three hour wait for a pre booked appointment, staff untrained on computer systems, staff arguing among themselves in front of patients, and entering wrong information in to the system regarding patients allergies before surgery, and mixing up patients information. No communication to patients regarding waiting times or procedures.

Terrible. Was not told anything after surgery, nurses didn't seem to want to explain anything was snapped at when I asked what my pills were for after not having any and being hooked up to morphine. Wasnt given any advice or after care instructions for when I went home had to explain to the trainiees how to attach night bag to catheter as they didnt know also had to explain to nurses why I had tube in my stomach and they didn't even have my name on the board so was being constantly asked what's your name. feel deeply let down. Not even examined or asked how I was feeling on my return to have catheter removed luckily the cancer nurse was there to examine me which resulted in having my stitches out early due to irritation. Would not recommend this hospital.

appointment cancelled and no one called to re-book. the letter stated we would get a call. now the entire department doesn't pick their phones.

My GP sent me here for a blood test instead of the surgery. I was dreading the wait, I was in and out in no time. and the staff super friendly despite being very busy

The staff are lovely but disorganized they still doing tablet at 11pm and no though for people who are ill just would like a early night

That place is disgusting and I m not talking only about the lack of hygiene. Been to the children s A&E few times with my daughter and today with my 3 months old son. The doctor was rude, arrogant and was sitting and chatting with other staff while we, the patients waited patiently to be seen.

The receptionists in the main area had a do not bother me attitude, no one ever asked us why we are there, no eye contact, nothing..seemed more interested again, to chat between each other.

Overall, my impression is that this place is full of lazy people who are not interested of doing their job and are just waiting for their shift to be over. Also, very dirty hospital. Avoid.

Absolutely disgusted with the senior nurses attitude my daughter was taken in by ambulance and put in waiting room only to be told it's not an emergency so she will be 13th to be seen , I totally understand there are people with more serious issues but I donot agree of been spoke to in such a dont care attitude, the hospital isnt the cleanest of places either. I was always lead to believe nurse and doctors should have a bit more compassion obviously this one particular nurse needs to go and have lessons in respect, attitude towards patience and compassion for her job.

Staff are very hellpul. Kept clean and feel sorry fof the staff using out dated equipment. Open ing times fof AM.U is 11.00 to 8pm. Saddly needs upgradring here

Old, no signs no reception and nobody to ask. Just great

Nurses are lovely but it can take time to be seen but that s understandable.

Blood test the 2 staff at the reception were unbothered to help, completely ignoring the patient and staring at the computer, over the phone before going to my appointment today they were very unhelpful and disinterested. The lady at the xray reception was very helpful and lovely though. The 2 girls from the blood test need to learn how to interact with their costumers!!

One of the worst I seen in my life . No organization.no helpful staff to answer your question!
I have been with my wife they said to her before broke water the send to sergers. As well her with baby painful???!!
One of amazing hospital in uk. In Nottingham queens hospital

have been going there for 15 years it is an amazing hospital wonderful staff they have kept me alive and kicking.

I ve been to the city on several occasions over the years, & have had mostly bad experience of this God forsaken hole. It s like being in a horror movie where they're all in some sort of catatonic state. Hardly anyone is approachable, & you can see the fear in their eyes if you attempt eye contact, or dare ask them anything. Of course whatever you want the nurses are always busy, that is busy chatting amongst themselves, & the subject won t be you.
This, is a career, that they choose, I know we all have bad days but my God these people treat us like we shouldn t be on the face of this earth! There are some really lovely staff here, & for that I m so grateful. All we sometimes need is a smile, or a friendly few words to make us feel good, but even this seems too much to ask for. Until the new hospital s built I ll have to keep returning here, but I think I d rather die than have to go back to the City Hospital in Birmingham.