Sons Honda Review

My most recent visit to Sons Honda was as usual very satisfying!My technician Mr Laro Richardson was very efficient and helpful in advising me of exactly what my vehicle needed,outstanding service again!

Sons Honda is a great place to go if you are looking for a comfortable, friendly car buying experience. Shanika Banks made this experience very hospitable for my aunt Mary Thomas. The process was was quick and easy. We drove to McDonough, Ga. to pick up her 2019 Honda Pilot. My aunt was so happy. Everyone was so positive and friendly. Genero was very attentive in making sure my aunt was satisfied. He thoroughly went over everything regarding the vehicle...the driving, safety and warranty features. Overall the experience was perfect!

I love visiting Son's Honda for any of my car service needs. All staff members are knowledgeable and the customer service is superb.

(1). I was approved via my bank(USAA) to purchase 3 new vehicles for my wife and two sixteen year old daughters. I was planning on purchasing all 3 vehicles from Sons Honda(McDonough, Ga.). I ended up going down the road to the competitor(Nissan Dealer) because of the lies they told me via the telephone and switched it when I got there. BEWARE!

(2). They pulled my credit two separate times in two days. My credit should have only been pulled once. I told the customer service lady about the issue and she stop responding to me.

(3). Two different people lied to me several times over the phone. When I got to the dealership, the other workers "claim" they didn't know what was going on and the people that promised me things over the phone was not at work that day. This dealership told me lies just to get me in the dealership and when I arrived, EVERYTHING change! So, they lie to you via the telephone and change it when you arrive at the dealership. There is a lot more that I could write but it's too long. I have a two page letter with the workers "names" of EVERYTHING in detail that happened.

Nice buying experience. Carlton went the extra mile. Enjoy the CRV

Great place to purchase a car. Salesman Maurice was excellent, very helpful and knowledgeable.

Dante was awesome! Very knowledgeable and willing to work with us to suit our needs!

Fantastic Experience!!
Lee was absolutely fantastic. He took great care of me and got everything done in a timely manner. He even walked me to my car and checked everything under the hood to make sure nothing was left open. I will make sure to always ask for him.

I just purchased a 2020 Honda Accord. My salesman Wesley was such a pleasure. He was very knowledgeable about the car. He made the process very easy. The entire staff at Sons Honda was nice. I couldn t have asked for a better experience. Thank you again Wesley!

Saleswoman Arsyndrea was so helpful and sales mgr. JB too! Everyone made my out of state preowned certified car sale at pleasant experience. I would definitely recommend this dealership

I told my sales person ahead of time that I had had bad experiences my previous trips to dealerships. I don't handle it well when people pressure me or try to haggle and do the back and forth. I told her what I wanted upfront. She was extremely nice and laid back. Never once pressured me. And was able to meet me with what I wanted. I was so thankful!!!

Very pleasant experience! Staff was very helpful. I highly recommend this place. Wessley was knowledgeable and professional. Please buy your next car here!

Our salesperson was great. Went to bat for us. Made the whole experience easy. Answered our questions , listened to us and was very helpful.

This is probably the worst Honda car dealership in the state of Georgia. I am sure I am not the first one to say this and definitely won't be the last one to say it too. The salesman , Sunny , is straight up rude , arrogant and lies with a straight face. I had to drive 100 miles / 2 hours to hear his bunch of lies . On top that , he wanted to sell whatever car he could get on his hand. As a local guide , I strongly urge to stay far far away from this dealership.

Went here to get my son a car and I had a great experience. Zachary was very professional and made the process so easy. I can't recommend them enough.

Laura was a wonderful service advisor! She was very helpful and made sure I had everything I needed for warranty work that was not even going to be done at Honda due to having a BMW.

Carlton really helped me get the car I want! I'm extremely satisfied with his professionalism and eagerness to make sure I had a safe and reliable vehicle to drive. Without his and Derek's help, I wouldn't be driving my new car today. I would definitely come back again!

got there about 20 min after they open, the service man came right up, the wait was about a hour, I was pleased because I was set for a three hour wait ......I was very please with the service and the comfort they provided in the waiting area.

Friendly and professional service. From sales to finance, these guys did a great job!!! Love my new Honda

I wrote a review a bit ago and now realize the error in my ways. They say they treat you like family but they only badger you for reviews and once you are out of the dealership, that has all it has been. Then it having been over 30 something days, they processed my tag three days before my plate ran out. I have yet to receive my plate and have not been given an extension on the plate. I'm driving dirty around a city that tickets daily. How is this being treated like family? I would call and request the extension, spoke to three voicemails and have not received a call back. As I live out of the city, I had my mother venture there and complain to finally receive a temp extension... really? And that was only after I said I was going to change my previous review... Well, here it is. Why do I have to complain to get what I paid for? Terrible customer service.

Weselley was amazing and very helpful! I love my new car!!

Carlton continues to display a high level of integrity and good customer service skills. An Asset to your company.

Excellent customer service. When we pulled in, we were told it would be a two hour wait. An hour later, we were on our way.

Willis was amazing and I appreciate the help that was given! I m very grateful for everything.

I did NOT write a review for this website. They used my email and made up an invalid review. I ve never even purchased my own car yet. Do better.

I had a great experience getting my Honda Pilot serviced at Sons Honda in McDonough! The waiting room was spacious and clean and the services were quick and efficient! Will definitely return to Sons whenever my Honda needs service!

My experience was good, to be honest they made it happen i wasnt guna leave with the car im in but they worked some numbers and made a deal. Its not the color i wanted but the price was unbeatable. Thanks Greg!

This was my first car purchase on my own and they did wonderful to make sure I was knowledgeable about everything I signed and did. WESLEY WAS AN AMAZING AGENT! I do it again with him by my side!!

Everyone was very good at meeting my needs and doing their job. Very smooth, very professional.

My experience at Son's Honda was a blessing from begining to end. Wellesley Mellish assisted me as per Jason Butler's request. Wellesley listened and became determined to find a car that suited my needs. He was so pleasant and reassuring through the entire process. Derek Gaynor completed my paperwork and the professionalism and heart felt concern continued. In three hours I left with a car and a feeling of connectivity. I highly recommend Mr. Mellish and his team to anyone seeking to purchase a car. Shivaughn G.

Everyone was courteous and very outstanding. Great job guys. Thank you. Especially Cade job well done.

Had a good service experience. My advisor, Marquis, kept me informed on what was going on. I use Sons Honda for all service on my Honda Pilot.

Sons Honda clearly and blatantly tried to swindle me. I went in with transmission issues, and Sons Honda informed me that I needed my clutch replaced for $2000($2300 after tax and extra fees). I got a second opinion from my mechanics that I usually use, and they said that the job should only cost $1500(and this isn't the worst part). So I decided to take my car into my trusted car shop to have them diagnose the transmission issue, and it turned out that my clutch was perfectly fine. The issue was an incredibly simple transmission fluid line bleed to get air out of it; fixed the problem for less than $100. This saved me $2000 dollars, and concerns me about the integrity and honesty of Sons Honda. It seems to me that they didn't even bother to actually try to find the issue, but were very keen on taking my money for a false issue; a lie essentially. I'd steer clear of this dealership and go with a smaller and more trustworthy shop to resolve any ACTUAL issues.

Great experience and great dealership! Everyone I worked with there went above and beyond to help and make sure I walked out the door with the vehicle I was hoping for.

Mohamed, offered deal and customer service, beyond compare. Great team at Sons Honda.

Sons Honda is my family s favorite car dealership. Professional. Knowledgeable. Kind. x 10! Loving my new 2021 Honda Accord Touring. Thank you to Genero and team! I recommend Sons to family, friends and to you.

Great dealership with outstanding service! Sons Honda, Dakota and Jason were so helpful and knowledgeable, a great team!

Wellesley is a great salesman, he is always willing to go the extra mile to help past and present customers

Great customer service. Stopped in for an oil change and tire rotation. The car was looked over, top to bottom. They filled my washer fluid and gave me a heads up of upcoming services that the car will need.

Enjoyed my experience at Honda! Thank you to Carlton Harris for all the help!

Joe provided the most memorable car buying experience for me, ON HIS DAY OFF! Top notch, professionalism throughout the whole dealership! Thank you & we will be back! I love my Xtreme Purple Jeep Wrangler hardtop!
L. Lowry

They seem knowledgeable and professional. Beware. They try to sell you services that you don't need.

My experience with the personal at Sons Honda, primarily Jessica, has always exceeded my expectations and their professionalism is a step above all others.

David Mitchell Jr was really helpful in my buying process! He s really nice and helped me and my family.. also like to thank Mrs.Banks and Debbie for their help as well!!! You all did an awesome job!!! -Alexis

I purchased a 2016 civic from sons Honda last week and I m in love with it. My salesman David Mitchell was also amazing and took great care of us. He helped me find exactly what I was looking for quickly and at a great price. I will definitely be recommending this dealership as well as mr Mitchell to anyone I know needing a new car.

Always a Pleasure Beyond Measure
The staff at Son's Honda are like family to me, right down to occasional disagreements! Right Kevin. lol I love you like a brother and Debbie is like a big sister thats really into the numbers game. Thanks a bunch guys. I know it can be pretty tricky after watching me go through 2 cars in 1 year, but I'm settled on my Accord now and I do love it. It's fun to drive! See you in a few years if I decide to go hybrid! Love Sabrina

Exemplary service from the service dept. The whole team worked great with each other and with myself included. Would highly recommend them to work with you.

Great experience 2nd vehicle i have purchased from them. Will go back again. Talk to Dalen he will get it done for you.

I am extremely pleased with my sales agent Jason. He was very patient and answered all of my questions without being pushy. He made my experience of buying a car less stressful. I'm grateful for Dakota's help in programming my phone to sync up with Bluetooth. Thanks for everything guys....

Carlton Harris gave us a wonderful car buying experience. If you need assistance buying a new car ask for this man!

I brought my Acura here for service approximately 2 weeks ago due to problems with the vehicle starting at every turn of the key. I was advised that I had a cracked starter relay which was replaced for a total of $106.48. I was reassured that the problem was resolved & that the technician had tested it by starting it at least 20 times without incurring any problems. I paid the bill & went to start my vehicle & it took me 3 attempts to get it started. The same problem still existed. I returned to the inside & advied the Representative. She in turn advised me to bring my vehicle back in the morning & that she would have the technician check it out. I returned the next day & was told that the Representative who assisted me called out & did not leave any notes on my account; therefore, I had to explain my situation once again. After waiting approximately 3 hours I was advised that I had a bad starter & that it would cost me $546.81 to have it replaced. I asked the Representative why wasn't the bad starter identified the day before opposed to a cracked starter relay. She had absolutely no answers for me. At this point I no longer felt comfortable with them doing any work on my vehicle & advised them that I had to think about it. I then took my vehicle to a local repair shop in my area for a second opinion & they printed the diagnostic report showing me that the numbers on my starter were good. At this point I became very upset & irate at the fact the workers of Sons Honda had ripped me off & were now attempting to RIP me off a second time. I also am not sure that I even had a cracked starter relay or if they even replaced it! My local shop diagnosed the problem as a bad ignition switch. The replacement of the ignition switch resolved the issue & saved me over $300 + dollars. How dare you Sons Honda for ripping off hard working customers. You should be ashamed of yourselves!! You are a fraud in my eyes & I will never return to your business again & will not even recommend you to my worst enemy due to your fraudulent practice!!
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I just purchased my third car from the Son's Automotive Group, and my second from Son's Honda. Sunny and Solani were extremely easy to work with, and they worked hard to get me the best deal for my trade in and my new car. It was then up to Andre and Debbie from the finance team to work some magic to make the deal work, and they both delivered. Son's Honda continues to earn my business - I look forward to working with them again.

Buying my car from Sons Honda was a great experience. It was a quick and easy process. Wellesley Melli was a great sales associate.

"The entire staff at Sons Honda are ABSOLUTELY AMAZING!!!"
My parents have been buying cars from Sons Honda for over 8 years, and have always been satisfied. Thank you Anthony Griffin for making sure that I was extended the same wonderful experience!

I had the best car buying experience this week. I was in and out the car was gone over with me in a well detailed manner and with a wonderful attitude.I had to deal absolutely no BS at all I have never left a car dealership happy before in my life.I think the whole place was filled with wonderful people and attitudes but Miss Harris had the most wonderful demeanor and attitude that I had ever been around in the in the longest time and I think her for that and suggest if you want to buy a new car go ask for her and you want be disappointed.

Are used to get my old change here but ever says the little Asian girl gal Jimmy out of more money I no longer support this location.. She sold me on services I didn't need. And I think is because she has lots of tattoos and she's pretty that she works there she knows nothing about cars my opinion. If you have the time just drive to acura in Macon southbound 40 minutes for better service.

There advisors are always ready for the day! They don't take your time for granted, very knowledgeable, and courteous. The appointment I scheduled was with Nathan, he was organized and he didn't forget to run my Honda through the car wash! The advisors go above and beyond to make sure each and every customer is complete and satisfied. I was in and out within an hour!

I found the desler through my job "Perks for Work" site. A representative from the desdealers call me right away. They met the budget a set and I drove out with my new Honda 2 hours later. Awesome staff

My sales representative Joseph Headley was very patient and attentive. He took the time to explain the features of the vehicle and was very pleasant to work with.

If you want to be treated like family, go to Sons Honda and ask for Carlton Harris. He will help you find exactly what you want and give you a GREAT price!
Thank you Sons Honda!!

service department is a bunch of scum bags. mother-in-law took her 1yr old civic with 30k miles on it for an oil change special. service advisor was heavily pushing a transmission fluid change telling her the fluid was both burnt and contaminated. luckily she did not do it. I checked the fluid about a week later including syphoning some out into a small glass tube, the fluid looked and smelled like it just came out of the quart bottle, not a single spec of contamination.

Horrible cars, I ll never buy a Honda again ever in my life. Should ve known something was up when they said the second battery was free. Bought a 2018 Honda Civic and it s already having electrical problems. The person that sold me the car seemed like he just wanted money that s all. Next time I ll just stick with Chevy, At least their honest and know what their doing. Don t even bother going to get a car from here !!

*FIVE STARS FOR WELLESLEY
*THREE STARS FOR THE FINANCE DEPT

I purchased a CR-V from Sons Honda in February. Wellesley Mellish helped me during my search for a vehicle, over the course of several months, and was extremely helpful. He truly has a great knowledge of the vehicles, which was so helpful, as I had a lot of questions. He was very patient, never made me feel pressured or rushed, but I appreciate his honesty and kindness most of all. Since purchasing my vehicle, he s followed up to make sure all is well and to ask if I have any need for help with the technology of the vehicle. I had a great experience with Wellesley as my sales agent. I RECOMMEND YOU SEE HIM WHEN PURCHASING YOUR NEXT VEHICLE. Thank you, Wellesley!

As far as the finance department, I have to say they were thorough and nice, but I didn t appreciate the pressure they put on me. I decided to set up my auto loan with my credit union before purchasing a vehicle, and because of this, in my opinion, they didn t appreciate it. I was approached multiple times by multiple people on their team, trying to sway me to use their finance department to purchase my vehicle. Even after I made it clear TO SEVERAL PEOPLE, once we got to the actual signing portion of the process, they continued to pressure me with multiple offers on warranties and ask why I wasn t financing through them. I understand their motivation for asking the questions, however, it was unprofessional, stressful to the buyer, and unnecessary. This part of my experience would possibly cause me to reconsider coming here again, but in all honesty, I would probably have this experience at any place, unfortunately.

From the very first to the time I drove off my experience was amazing . Dante was my sales rep and he was there to answer any questions in a heart beat . He was very encouraging, outgoing and knowledgeable. I love my 2019 Honda Accord Sadan and definitely will be going back to Sons Honda for my next car as well .

Had an awesome experiance when I started the process of purchasing a new Hinda CRV.
Everthing except the test drive & signing palerwork was completed by phone with no hassel and little time. I pribable spent 40 min on phone.....in 3 calls and about 21/2 hrs at dealership to complete the deal. Everyone was masked and very cautious with distancing. I have visited Sons several times in the past 2 years looking and trying to make myself be ready to purchase and was always greeted with smiling, friendly people that was always courteous and gave us privacy to look at all vehicles on the lot and ready to assist with any answers I had. Never any pressure to buy now. I have bought several new vehicles in my 40 yrs of adulthood and this was by far the absolute best. If you are looking for a honda I strongly you to visit Sons Honda in McDonough Ga.

Took my car for a service , Service advisor Richardson took good care of me. Had a new phone He took care of that to. Thank you.

Zack did a good job working with us. Very patient and understanding. He helped us in all ways to purchase a new vehicle.

Professional and speedy service when I purchased my car. Sales person Wesley was the best sales person I had ever dealt with. He knew exactly what I wanted and took time to show me all the features that my new auto mobile came with. Price was well worth it most of all. Thank you Wesley @ Sons Honda.....

Today i visited sons honda and i met a sharp salesman by the name of Sunny Rohra , he made car shopping so easy with out all the hassle of sales his customer service was excellent and my wife and i are do happy with the out come a great sales person and a great person

I had a great experience dealing with Willis Rogers with the vehicle exchange program. He walked me through the process. In fact, everyone I dealt with are wonderful to work with. They are friendly and knowledgeable.

I will be back to buy all of my future cars.

Very friendly staff at this location! The person who helped us buy the car was Gregory and he went above and beyond with customer service. Knowledgeable and fast as well. Would definitely return in the future and recommend Sons Honda to anyone who wants to have a great car buying experience. Honest and good people here at Sons Honda. :)

This place is very friendly. The advisor know how to explain why the car has an issue.

Jessica was very friendly and helpful. She took a moment to understand what I needed, and handled my situation with complete professionalism. I have no problem letting Sons handle my future routine maintenance needs.

Oil change. Very nice people. No problems. Booked the appointment on line.

I knew going in that this would be a challenge but my sales person Dante, did not stop until I left with a car. Thank you Dante and Sons Honda!

Service department does a great job in maintaining my Honda's. I'm sure they also service other males. Staff is great and keeps you updated.

Jessica is always friendly, comprehensive and knowledgeable in her care for my car needs. I try to always use her as my service advisor. The others are great too, I just love Jessica!

I was helped by Catanya. She was amazing from beginning to end. Answered all questions and addressed my concerns.

Reneged on an offer when I came in to finalize the deal, after hours of jumping through hoops. Waste of time, and I will never do business with them.

I love coming to Sons Honda for their fast service. Mark Smith always breaks down any question I may have about my car. He s friendly and always has a good attitude.

Worst service Center ever
This is second visit @ Service center and he s getting worse
First service they charge me for the rotation tire They didn t rotate the tire no apology or nothing ...
Second service they told us vehicle should be ready in three hours been waiting for almost 6 hours they don t have any answer

The worse Honda dealership I ve EVER been to. Every visit it s always something and they never can offer a loner vehicle but want to keep my vehicle for days and want to charge an arm and leg. Then they didn t provide any of the necessary details about my car but washed to tell me about brake fluid needing to be replaced ... my second and last time going to Sons Honda

I haven't always had a good experience with this dealership. I was in search of a car and decided to stop by to see if things would be different than the other times. I was greeted by Maurice Figgins. I walked him through what I was looking for and he was a huge help. I explained my past experiences and he was very apologetic for those times and ensured that I wouldn't have that experience with him. He was a very genuine person with a genuine approach I didnt feel like he was forcing me to buy a car. He took his time and walked me through everything I needed to know. Even on his day off, he was able to reach out and get information I needed. This ultimately helped me to make my decision. Sons was able to work with the price with the help of Mrs. Banks who was very nice, and I purchased a car. Maurice Figgins was the deciding factor for me. It is true that if you are going to buy then you will buy, but when someone is genuine and you can feel their sincerity, it makes a difference for me. That level of customer service is huge. I would like to thank Maurice for all of his help.

I have never been to a dealership where I got my oil changed in under 45 minutes, and there were plenty of other people in the waiting room besides me. Great experience, and I will definitely be coming back! Jessica was awesome, showed me pricing upfront, and a few other services that needed to be done in the future on my vehicle. Shout out to Shawn, a helpful auto mechanic I talked with on my way out. Thanks again!!

I was driving from a visit to GA back home to FL when I got a nail in one tire and thread was showing in another. I was due to get tires and an oil change when I got back home, but obviously was not going to make it. Sons Honda was 5 minutes away and was the nicest dealer I have ever worked with. I even joked about moving to GA because of the quiet waiting room we had for me and my son (who has autism), the coffee and water offered to guests, and being faster than most places. If I had to drive through again and needed something, I would definitely go back!

Every time I come here I feel taken advantage of. If they give me a good deal on something, you best believe something else is wrong thats gonna cost me somehow. Everyone is polite though.

I brought my 2018 Honda Odessy for service didn't have to wait long. They found my warranty excellent service.