Sofitel T5 Reviews

The check in was quick. Room great. Room service food and service superb. Express check-out, well, express!

We missed the flight and stayed at this hotel. Simply wonderful service. I recommend

A friendly welcome from the check-in counter provided by a French native team member (from Lyon). Efficient check-in process meaning quickly in my room.
Very optimal access from the airport in 5 mn only!

Loud music from a wedding prevented sleep until after midnight. Room carpet was dirty and bathroom sink cracked.

Might actually be the best staff and service I've ever experienced in a UK hotel! Staff couldn't do enough for us! Part of a weekend Herbalife conference with 1000 attending but the hotel ran slick and smooth the whole time. My room was beautifully decorated for a celebration with petals on the bed and a two tier cake made from towels, fake candle and chocolates!
They looked after birthday cakes, refreshed water for flowers I received and helped sort an energency prescription too! They couldn't do more to help and all with a smile and effortless ease.
I highly recommend!!

Everything was perfect. I was very surprised that you could not hear the planes at the airport. It was so quiet and the service was perfect. Very professional. Would recommend it to anyone.

Location, comfort, service and the facilities were all top notch.

Very good service, if you need a place to stay after a long flight? Here you go. This hotel is amazing for that and the night will be comfortable. Enjoyed the stay here and love it. Friends recommended it to me, I recommend it to you.

One of the best airport hotels I have stayed in. Clean and recommended

But someone took my email address and used it to set up a "LeClub AccorHotel" account for someone name "Priya Kothari" and I have received daily spam since. There appears to be no way to unsubscribe without the account credentials and I of course do not have those, and I have found no live links to contact customer service about this.

Because of this misappropriation of email addresses I've decided that while I would certainly recommend staying that the Sofitel Heathrow if one needs to overnight without leaving the airport, one must closely guard one's personal information to keep the hotel's parent corporation from misusing it.

Walking access from Heathrow T5 is the best thing about this Hotel. Drivers from ATN Cars pickup / drop off passengers from this hotel to transfer guests to Gatwick airport or other locations within England. They offer 20 minutes free More

Very comfortable stay. Exceeded my expectations. Very friendly staff throughout. Amazing room facilities & comfy beds. The following staff were fab - Robert at check-in (very welcoming & recognised my club membership), Prisha in the Sphere bar - very friendly, chatty, courteous & helpful. Finally Raymond at breakfast - excellent customer service and friendly/helpful. No request was too much trouble.

Comfortable beds, food was fine, very polite staff and short walk to the terminal.

The staff needs better communications skills. It was such a cold environment. Are they not use to blacks using the hotels? The body language from the staff was so discouraging that approaching them was initially hard for me. Then I reminded myself that I am a paying customer and should not allow anyone to be disrespectful.Is it against the law in the UK to smile?

No noise from planes or airport traffic! Very comfortable room

Nice hotel breakfast is very rich, but it is located at the airport, it is not easy to get in and out of the city, there are too many people on the subway and it is very crowded.

Good for a night sleep and walk into airport terminal 5 next morning..
Over priced because of this though..

Stylefull business hotel on walking distance from the airport.

They made a very nice surprise for my daughter on her birthday. Hotel is super

The Sofitel brand is staffed with people who care about your experience . The French restaurant at the London Heathrow was exceptional. Seven course meal with wine pairing was such a deal. Great service with detailed information of each serving . We are still talking about it with friends and family.

My stay was great. Super convenient to terminal 5. Took me 30 minutes from the room to get through security. Staff were great and I would stay again.

Great place to stay following long trips, staff always helpful and friendly, not surprised because we often stay in Sofitel both at home and when we travel.

All was great except check-in, VERY slow and disorgainzed !

The most helpful and friendly reception check in. Impeccable service. Excellent room and facilities. I will never use any other hotel at terminal 5. Outstanding

Good place to rest half day if your flight arrives/departs at an odd time or you have a long layover.

Very nice hotel. Not walking distance to restaurants outside of what is in the hotel. Room service attendants have been very slow

Best airport hotel. Great location and service.
The lounge has some room for improvement though

Excellent hotel and perfect if you are leaving or arriving at Terminal 5 as it is attached. Service is impeccable and the rooms are great. Don't forget that you can use their executive lounge if you have priority pass.

Great location , outstanding customer service, delicious food and VERY comfortable beds

Comfortable & made our extremely early start much easier

Room quiet, large and comfortable. A bit more of a walk from the Terminal than we expected, but worth it.

Very easy and hassle free - exactly how you should start a holiday!

Very comfortable and amazingly fast check-in(because I used the online check-in service). Book the cheapest room as they are all good.

Excellent all round especially the French Restaurant

The triple glazing and comfortable beds ensure a good nights sleep

The room was very nice and clean.
Staff was very polite and friendly.

Connected to the Airport (T5), this is a large hotel, but perfect for early departure or late arrival!

Rooms comfortable and nice.

We enjoyed the the wedding reception at the Sofital we very well looked after thanks a lot

Since the arrival of the flight UA-901 was at 7:00 am, I reserved the room one night earlier so not to wait for the check-in time at 2:00 pm. Unfortunately the plane was delayed for 3 hours and I was at the front desk at about 10:00 am. To my great chagrin, the hotel front desk agent with her manager could not find in the system my reservation, which was confirmed by the AccorHotel company several days before my departure. All clarification took a bit more than 1 hour and I was happy that I found on my laptop a copy of the receipt that played a key role. They agreed that there was an error and I was finally able to go to my room. I stay at this hotel quite often, and I hope this unpleasant fact will not change my impression.

A great place to stay for either pre or post flight.
Attached to terminal 5 so no hassles with shuttle buses etc.
I got a great early booking price that was the same as cheaper hotels on the outskirts and then then received a free room upgrade when I checked in (Thank you Stephanie)
A big place though so get your bearings before heading off.
Bar prices very very expensive but T5 amenities very close.
Overall a lovely and calming place to stay.

Our experience at the Sofitel was very comfortable and relaxing. The Member's Lounge was beyond our expectations and we enjoyed a lovely complimentary breakfast. The restaurant the night before was very accomodating and found us a table late on Sunday night without reservations. My son raved about his Shahi Pizza! Thank you for making our overnight transit through LHR such a unexpectedly wonderful experience.

Extremely helpfull and caring staff. Comfortable environment.

"Free internet" is so slow they force you to buy. Literally unusable, and unacceptable for any business traveler. Spent 45 minutes trying to get it upgraded, thoroughly incompetent staff was unable to make that happen. Pretty sad for 200 GBP per night with a "free internet" lie. As a business traveler who stays in hotels over 100 nights per year, they'll never get my or my team's business this way and have lost it for years to come. Nothing else matters when your BP goes into 4 digits because you can't do your basic work after being promised you could.

What a fantastic hotel . Clean , friendly staff and great amenities. Excellent place to say before and after your holiday

Room was excellent. Modern, well furnished, large. Bathroom was well designed and I liked the Hermes amenities. Baggage service also excellent - quick,efficient and friendly. Location next to T5 perfect for our overnight stay.

Check in was terrible. We had to wait for 20 mins in a queue with 2 young children at 11:30 pm at night. There were only 2 counters open while 3 other hotel staff were sitting at the back doing paperwork. No one seemed interested in easing the process for the 20+ people waiting in line.

Nice place, very convenient if you are travelling from Heathrow. Walking distance from T5

Food much better than expected. Room large and very clean. Bed a bit too tired and unsupportive.

Good hotel and great location to terminal 5 at Heathrow

Went to pick up hire car from Sixt. Hotel was very clean and staff were helpful and friendly

Great Hotel near the Heathrow terminal. Excellent service and great accommodation. Perfekt location for international business meetings.

Nice room very quiet great breakfast,only one concern pillows could have been a bit firmer.

Immaculate accommodation, first class service and would recommend to anyone.

Very satisfied with the room and facilities. There was however a glitch at registration which we straightened out efficiently.

Convenient for T5 but worn carpets in room corridors and stains/wear/chips in rooms. Expensive for What You Get, Main Benefit is no Bus from Remote Hotels. Long Wait for Restaurant and Very Average Service When You Are Seated. Gave up waiting and ordered room service on this visit.

Very calm, absolutely no sounds or noises coming from outside the airport. Excellent Very practical if you have to wait an entire day (or more) at the airport.

Excellent professional staff, high quality rooms with fantastic dining opportunities on-site. Easy access to airport terminal.

Ambience is very peaceful despite being next to Heathrow

No words to describe my home away from home for many years . Amazing , Super Awesome......

The food was very poor quality the chicken salad was described as a chicken breast but was more like a two day old chicken nugget left to dry under the hot plate. The "high-speed" Internet was not even 1mb download at a bargain price of More

I arrived from an over night flight to the hotel around 6 am and was told that no rooms were available due to being fully booked the night before. So I would have to wait for housekeeping and check back around noon. I had to wait 3 1/2 hours to get a room and was told I was lucky to get a room that early. I had informed the hotel that I would be arriving early. I thought that because this was a hotel connected to a large international airport that they would be able to accommodate guests at differing arrival times. It is unexcusable that they cannot get a roomed clean prior to noon. Getting a room after noon defeats the purpose of combating jet lag. DO NOT BOOK THIS HOTEL IF YOU HAVE AN EARLY ARRIVAL TIME!!!

Very good service and just what we required as a way of recovering from a long haul flight before continuing our journey in the UK.

Convenient and easy check-in. Rooms are very nice but not quite 5 star. Room service food was very good but very expensive. Confusing layout and unusual light switch situation

We have stayed here on a number of occasions. We like the hotel very much but this time we had a very long wait at check in - we were hoping for a fast queue as I am a Club Accor member but no such luck

Really nice hotel with fountains in the lobby. The staff are really friendly and attentive. Parking is absolutely extortionate so I wouldn't recommend bringing a car. The room we stayed in was nice and clean and the bed was so comfortable. The only bad thing about the room was that when I opened the curtains, I saw the car rental stand which was quite strange. First hotel I've stayed in which doesn't have a window facing the outside, not ideal as the room was a little hot. Overall the hotel is really nice.

I attended the lounge at the Sofitel with my priority pass. The food and drinks were good. However they could improve on the number of vegetarian options available as this was limited.

Very little to say: exceptional hotel practically inside the airport. The services it offers are also very good, starting with breakfast and up to dinner.

Nice lunch, fine dining. Great place for business meetings. Saves going into London

Easy check in, convenient shops and restaurants, good transport links to terminals.

Lovely hotel, professional friendly staff with plenty of parking. Excellent hairdressing salon within the property. I will return .....

Perfect location connecting to terminal 5. Spotless room. Accommodating staff. No complaints at all.

Comfortable & clean rooms. Helpful service. We had requested a room close to elevators & it was provided.
We reached late evening from Boston - prompt & fast checkin. Bags delivered to our room without delay.
The restaurant closes too early for an airport hotel. Some cafeteria & eating facilities are required till at least midnight. We stayed for two nights
& had dinner in the restaurant the second night. dinner was of good quality with prompt service.
Good hotel but high priced. Outlets for mobile & laptop charging need to be modified to accept different size plugs.

Great Hotel,
but all the 5* extras you pay for has been shut down. At the moment this is a 3 Star property worth 100. At most.

At least the bar is open.