Since the arrival of the flight UA-901 was at 7:00...

Since the arrival of the flight UA-901 was at 7:00 am, I reserved the room one night earlier so not to wait for the check-in time at 2:00 pm. Unfortunately the plane was delayed for 3 hours and I was at the front desk at about 10:00 am. To my great chagrin, the hotel front desk agent with her manager could not find in the system my reservation, which was confirmed by the AccorHotel company several days before my departure. All clarification took a bit more than 1 hour and I was happy that I found on my laptop a copy of the receipt that played a key role. They agreed that there was an error and I was finally able to go to my room. I stay at this hotel quite often, and I hope this unpleasant fact will not change my impression.