Room was excellent. Modern, well furnished, large...

Room was excellent. Modern, well furnished, large. Bathroom was well designed and I liked the Hermes amenities. Baggage service also excellent - quick,efficient and friendly. Location next to T5 perfect for our overnight stay.

Check in was terrible. We had to wait for 20 mins in a queue with 2 young children at 11:30 pm at night. There were only 2 counters open while 3 other hotel staff were sitting at the back doing paperwork. No one seemed interested in easing the process for the 20+ people waiting in line.