Sofitel T5 Reviews

Excellent location next to Heathrow T5, lovely rooms and the breakfast was excellent quality and value.

I believe that it would be more convenient for the customers to have a menu in the room with drinks and snacks that are available to order

Very friendly people.!! VIP Taxi available as well.. Top for business..

Brilliant stay. So helpful and the service was amazing. So convenient for Terminal 5

Excellent hotel and best location.
In terminal five of the airport.
The super comfortable bed.
Good option if you fly early.
You do not have to leave the airport.
Too quiet.

Fantastic hotel. The most comfortable bed, mattress, duvet and pillows i ever slept in are in this hotel! Breaksfast buffet delicious and variety of any kind of food. Love it!

Very nice hotel & super convenient for the terminal!

Perfect overnight stop between or before flights. Impeccable service, quiet rooms with all the amenities and a special restaurant if you want a great meal to end a busy day. Baggage carts are right in the lobby so you can wheel the bags to your next flight.

A good bed and decent hotel. The amenities in the room for the price was annoying, but thats probably just Covid

Very nice hotel. BA put me up for the night... dinner buffet could use some improvements. Very limited.

Gorgeous hotel. We had to stay overnight as our plane was grounded. The rooms were beautiful, although I did find it rather alarm g as I went into my room and the TV was already on. I thought I was in the wrong room. Breakfast was a banquet. So much choice of such a variety of foods and breakfast styles. Staff were all so polite. Super stop over.

It was my first experience at a Sofitel. I am used to Accor group hotels, and I was disappointed. It was supposed to be the most luxurious of the ones I had made, but I prefer the MGallery.

Then, nothing exceptional in the room, except the high-end bedding ...
So quite disappointed in the end!

One night at the Sofitel Heathrow was exactly what I needed between two long flights. Very comfortable, very convenient. The room service food was outstanding as was the breakfast. Staff were courteous and professional and seemed to hold up well under the constant barrage of weary fliers arriving at all hours.
Excellent job, keep it up!

Very stylish hotel at the Heathrow airport. Despite its location you don't hear any planes. Very kind staff, lovely rooms, delicious food.

Used sixt rent a car with very friendly service and it was nice and warm

Well equipped rooms, spacious and nicely furnished. Breakfast wasnt amazing though.

We stayed here our last night in the UK to be close to the airport for our morning flights. Very fine experience. Check-in was quick and pleasant. The champagne bar is such a nice, soothing spot. The restaurant had good service and great tasting food. And the room was good, with a spacious, well-designed bathroom. And it's so close to the airport that it is super convenient. We couldn't have been happier.

Having stayed there overnight for a next day flight, they seemed very very professional and quick despite all the confusion caused by BA's computer issues on the day!

Fantastic stay and close to Terminal 5 and underground station

Solid airport hotel, nice rooms and service... Good people working there.

Excellent service and connectivity with Heathrow hotel. It's so convenient to go directly to airport if you are in this hotel. Very good rooms and enjoyed my stay

Front-desk staff gave me a fantastic welcome, and the whole stay felt like landing on Cloud 9. Robes, slippers, beautifully scented amenities, great breakfast. Really hated to leave.

Stayed here before flying to new york. Rooms are clean and tidy . Well equipped. A good location for the airport a slightly higher price for the room but its worth it

A lovely setting. The French restaurant is beyond my expectation. Fantastic service. Worth revisiting.

I can only say what I've seen on lobby. As we came to have a PCR test for flying. I must admit that the lobby is very impressive and cafe is beautiful.

Nice business hotel. Stayed overnight in one of the queen size bedrooms. Clean rooms, nice service, and close toy departure gate. Perfect for an overnight layover.

Nice hotel, great location and very good value. Staff on reception exceptional.

Horrible. You have lost a 25 year customer. I booked on line thru your web site four months ago. As soon as i finished, i discovered i had peeked the wrong date, by one day. Your site only allows a person to book a non refundable rate. As i travel a lot, i never book a non refundable rate. But that was your only option.

I would have paid a little more for a refundable, change rate.

I have stayed at sofitel Hotels all over the world fir 25 years.
You have lost me as a customer.

Excellent service as always. I will not stay anywhere else when flying from Heathrow.

Super convenient location and surprisingly good breakfast

Excellent hotel. This hotel has a BA check in desk. It is very convenient to check in there and walk straight to security at the airport.

The accommodations were clean and well-appointed. The beds were comfortable and it was quiet in the hotel. I especially liked how accessible the hotel is to the airport. Made travel so much easier. Well worth the money.

We only called in for an evening meal and were very pleased. Would recommend eating here even if you are staying elsewhere at Heathrow Airport.

I got food poisoning at the Vivre restaurant at the Sofitel London Heathrow -- confirmed by a doctor's written visit notes. We were unable to depart that morning for the United States since I was violently ill, and we were forced to stay an extra night. My husband asked if they would comp us the room stay since I got sick from a salad at their restaurant. Three different hotel managers he talked to -- the restaurant manager, the day manager, and one above the day manager -- said they "were not authorized," and offered only a 30% discount on the room rate. We said that was unacceptable. We have now paid over 600 USD out of pocket because of a bad salad for the extra night, doctor's visit, and medications. We will never stay at this property again, nor we will recommend it, not primarily because of the food poisoning, but mostly because of the way we were treated by staff. They questioned the veracity of our account, and I felt very offended, on top of being ill and in pain. To me, the managers at the Sofitel London Heathrow seemed as if they didn't care if we ever came back again. Needless to say, I won't be staying there again.

Early flights are made much more enjoyable if you have a good night's sleep beforehand and don't have to drive to the airport. This hotel is perfectly located and has a good range of dining facilities. It also accommodates my car for the weekend, so I can drive up the night before the flight, and returning simply drive away home. Nice.

Wonderful hospitality ! Always look forward to staying at Sofitel LHR.

Very nice hotel located directly at terminal 5 .. just outside the elevator or you will not get there.

Good hotel with good restaurant and bar. Directly at Terminal5.

Rooms are modern, clean and have a very nice bathroom.

Lovely hotel, most conveniently located especially for T5.

Nice hotel. Huge and so conveniently located in Terminal 5.

The Arora Suite hosts a huge conference hall that can easily take a thousand participants!

Nice ambience. Pricey but I wouldn't mind staying here again.

Great for an overnight to get a connection. Room service food was nice but a few mistakes on the room service that were not a huge deal, rectified it quickly. Otherwise would have been 5. Rooms are great, especially the bathroom.

Very Accor, it was faultless but the lack of native English speaking receptionists lets them down daily on the little big things, plus staff seem very nervous, and jilted in Accor hotels. They are usually good value and properly if not lavishly appointed room wise. For its location and facilities you cant fault this Sofitel, I guess its not my cup of Earl Grey

Amazing hotel. Departments could do with better internal communication.

i wish i could afford to stay here more often... lovely hotel, great bar and bar food (not cheap though), lovely room! what more could you ask for!

Very easy to get T5 for early flight.
Does the jpb

Very nice bed and rooms in general. Staff mostly polite, but one did send us in the complete wrong direction to our room. Food is overpriced but still nice. Great location for Heathrow, and maybe even for London. We caught the Heathrow Express into London, which was only 20 minutes.

Fresh and slick. Great service. Nice bar. Right next to the terminal.

I recently stayed for 2 nights on a business trip. Staff was extremely courteous and attentive. The physical facilities are beautiful and well appointed. The restaurant had a wide selection of menu items. Breakfast buffet was top notch. Room was comfortable and had lots of outlets/USB slots for charging. Wifi was good. Fitness center was large and had a lot of machines. Would have been nice to run outside, but there was really no place to do so as the hotel is adjacent to the airport.

Overall, super convenient location attached to LHR Terminal 5, easily accessible for free on Heathrow Express. Getting to the hotel can be confusing as Heathrow Express also goes to central London, which does cost money. There are also signs for the London Underground, which could provide free transport to Terminal 5 but you need a either a UK based bank card or a subway card to access the platform, neither of which I had as a visitor from overseas. But staff are friendly and will answer questions and you can figure it out.

As things are rather spread out, do give yourself plenty of time to get from the hotel to your departure terminal and gate. I was departing from Terminal 2 and it took me about 1 hour to go from the hotel to Terminal 2, go through security and reach my gate, and I was walking briskly the whole way.

Staff at this hotel totally totally outdid themselves. I would give them seven Stars if I could!

The hospitable attentive staff, the gorgeous food, comfortable beds, and spacious rooms---all within a short walk without ever leaving Terminal 5! What could be a better hotel experience?

A very good intra-flight resting point - possibly the smartest if the Heathrow hotels... certainly one of the most convenient.

Quality Hotel . Great staff. Everything about it is a Great start to your vacation !

Evening meal was good and the room but the staff service is poor.

Great. Loved the location, the very clean modern room. Our stay was delightful.

Very helpful staff
Room very nice but disappointed it had no water in there.
Bar staff very knowledgeable about Gin.

My husband and I had a very long travel time from the US (18+ hours). We had decided to stay at Sofitel because of its proximity to Heathrow. We knew that we would be exhausted upon arrival and wanted the convenience of being able to relax as soon as we arrived.

Our room didn't disappoint. It was very spacious for a London hotel and had all the modern amenities--including an electrical plug for US appliances--which was very convenient. There was a choice of several restaurants as well as room service--which we took advantage of for breakfast. The staff was very courteous and made our stay very pleasant. We'd definitely stay here again.

Very comfortable hotel with large, modern rooms. The staff is very kind and professional. The food at the restaurant is excellent and varied.

We had a wonderful experience here. It's the most perfectly convenient hotel to Heathrow Terminal 5--just a walk down the hall, with easy access by free train to other terminals. Spacious and comfortable rooms. Excellent breakfast starts serving at 6:00

Clean, attentive and adjacent to airport. Restaurants usually have waiting lists and only decent.

The food at the French restaurant was quite good, and the ambience excellent for a business lunch meeting. The entrance to the parking lot could be a bit easier, but I guess that is not the hotel's fault ... but Heathrow's.

A fantastically calm start to our holiday, with the knowledge that our beloved car is safely tucked away in the secure car park until we get back.

Best experience at a hotel in my International travel experience!

Very Nice to Relax and Unwind as well as with high standards of customer service and amenities especially the Spa

I stay at your hotel whenever I have an early flight out of Heathrow Terminal 5. I always encounter great service, a clean room and excellent food. Bravo!

Excellent staff, stylish restaurant, comfortable room, so close to T5

The walls were thin so you can hear the tv/guests in the room adjacent.

Beautiful. Love the smell in the corridor between the hotel and T5

Room was overprice for what can only be described as an ordinary hotel room. The only thing the hotel has going for it is location should one be unfortunate enough to have to spend a night at the airport.

From the day we made our reservation o March 9, 2017, until we checked out of the hotel on July 10, 2017, we had a continuous series of frustrations.
-- Your hotel admitted to making an error with our reservation, but refused to honor the price confirmed to us by your reservation agent. We wrote to you, Mr. Berri, to your location in France, and to several reservation agents, with no resolution. I would be happy to provide you with all of the emails and dates of phone calls regarding this reservation.
--We were advised it would be easy to get from Terminal 5 to Terminal 2--not true, as it was a $35 car fare.
--Our Car was requested for 4:00 a.m., but when we came to the lobby at 3:50, we were told they made the reservation for 8:00 a.m. Another delay.
--We arrived at 11:00 a.m. on the 10th and our room was not ready. Totally understandable. We provided our passport, address and other information and were told our luggage would be placed in our room while we toured the city. We returned at 5:00 p.m., had to check in with all of our information AGAIN, and our luggage still had not been delivered.
--We were travelling on a ship for the month prior to our stay at Sofitel. Two days before our arrival, we received two email messages from Sofitel saying your computer system had removed our credit card information and you needed it again to confirm our reservation. Our credit card had already been charged for both rooms the month before we left our home.
--Your hotel is lovely and the room upgrade was very nice. However, you may be interested in these observations:
--In the lobby of the hotel, there is no indication of the name Sofitel anywhere, except for a very small
sign on a side wall , acknowledging Aurora.
--Every flower arrangement in the lobby--really, every one--was completely dead
--Two of the upholstered chairs in the lobby were dirty enough that people did not sit on them.
--The lady assisting us at 5:00 p.m., when we had to check in for the second time, was very rude. We were
polite when explaining we had already registered. Her response was, "Now this is not the end of the world." Honestly, we knew that, but it was not a professional response.
--The gentleman at the Customer Relations desk in the morning was very rude. However, in the afternoon there was a delightful young woman at the desk and she was most helpful. She was the solitary light of our experience.

Please understand, we always respond to questionnaires regarding our hotel experiences and usually have many positive responses, but this has been a difficult experience and we simply are hoping you will take note so that others will not have the same responses.

Thank you for your interest.

Stranded by an airline? This is the go to place within walking distance without leaving the terminal!

Good staff and excellent rooms. Unparalleled proximity to Heathrow.