The staff was super helpful and were very patient with me and the 100's of questions I had. They took the time to help me find what I wanted and made sure I left happy!!! Will definitely purchase another vechile from Smithtown Toyota !!!
Very pleased with the service I received at Smithtown Toyota from Jillian Arthus. Jillian was very professional and helpful. I would definitely recommend this dealership as well as purchase my next car here.
Edward Phillips
This dealership sold and maintained a Toyota Sequoia with known frame rust issues and failed to mitigate the rust or replace the frame per the warranty enhancement program. A $40k plus car should not rust away after a decade!
The salesman David Sung was excellent.
All of our questions were answered and he explained all the features of the car in a phenomenally clear way.
We are very happy with our new Toyota and I would highly recommend Smithtown Toyota.
We leased our first Scion back in 2011 and came back again this year because of the people at Smithtown Scion and their excellent service. We thankfully had the pleasure of working with Lauren Karakasians again. She made the entire experience very easy and seamless. Any questions we had were answered right away or she got back to us as soon as she could. She kept in touch where we never felt like we were forgotten about. Plus she went above and beyond to ensure we got the car and color we were wishing for. She's simply the best! We highly recommend Scion for their cars, their team, and their service. All top notch! Think of that next time you re haggling for your car.
I can't say enough great things about Smithtown Toyota. My salesperson, Meg, was THE BEST. She is so down-to-earth and made me feel comfortable with my entire purchasing process. I wanted a very specific color and features in my car, and she did not even bat an eye that it would be difficult to obtain, even though they had to get the car from out of state. I thought it would be a week or so to get my car, but it came in 2 DAYS! They even installed full heated-seats for me within a day. The finance guy Sean also was very transparent about how and what I was paying for, and was not pushy into getting additional coverage or whatnot for the car. It was a seamless experience and I totally love the car!!
Mark Jama is a very good cars salesmen. i had no problem understanding everything he was explaining. i got a great deal! I hope to come again.
We had a great experience. Meghan was very professional and always returned our calls promptly. She thoroughly explained all the features of my new prius prime. Would happily work with her again. Audrey E.
Trish was great. She answered all my questions and was very knowledgeable. I am so happy with my new Rav 4. Just waiting for a few things to be done that weren't done on delivery.
I bought a used car from here and had a rather poor experience. Staff seemed friendly at first but then when trying to make a sale they became more and more pushy. They tried to get over on my wife and morw than once I had to step in. Then after we agreed on a price before we even had insurance and a loan secured for the new vehicle they already had the plates off of my trade in. I found that very pushy and preemptive. Then I noticed there was chipped paint on the car and they agreed to have it fixed and told me their guy will call us... still haven't gotten a call months later.
Smithtown Toyota has an excellent service department and an excellent sales team. I only purchase my vehicles and have them serviced at Smithtown Toyota.
Good hassle free service. Only four stars because prices are a bit high.
They have both full service auto repair and maintenance shop as well as an express service area for things like oil changes and scheduled maintenance in the first 30,000 miles.
The showroom has a full complement of Toyota vehicles for sale and eager salespersons along with finance people eager to sell extended warranties.
Walked in on a Thursday night just wanting to test drive the Prius because my girlfriend wanted something that is fuel efficient and could get her the clean pass. Louis was very straightforward and gave me a great price and we left on a good note. After visiting another Toyota dealership and not having the best experience it was a no brainer to back to Toyota of Smithtown. Thank you Louis and Diego from financing for a great experience.
I came here to purchase my first vehicle, and it was a grand experience. Vinney was my sales representative, and he was respectful, professional, and mindful of my criteria. He presented viable vehicle options, and assured me of the value of what I was purchasing. I wou ld highly recommend this auto dealer, to anyone seeking a great deal, with a great price.
I cannot recommend Smithtown Toyota and our salesman Ben more enthusiastically. Our ultimate deal, for two cars, was not simple and changed as we went, however Ben was in total control and was able to handle all our questions, concerns and decision. We have been going to Smithtown for years and have yet to be disappointed.
The total buying experience was excellent.
Trish , our salesperson, was professional, courteous, knowledgeable, and patient as we considered many options before deciding on our purchase.
Her conscientious follow up after the sale was terrific.
The finance department was the best I have ever dealt with.
Keith worked hard to secure us a great rate.
We will be recommending Smithtown Toyota to our family and friends.
We had a great experience at Smithtown Toyota. Worked with Dave Moshinski and he was a pleasure. Would definitely recommend and will be a repeat customer
This is the 5th car I have purchased or leased from Smithtown Toyota and salesperson Chris Malerba. Chris is main reason I return to Smithtown Toyota. He makes the purchase or lease transaction a stress free experience. They don't play games at this dealership. I have also referred many friends and family over the years to Chris who have been equally satisfied.
Outstanding salesperson, David Moshinsky was prompt, knowledgeable
and genuinely displayed a dedication to provide me with the best possible price. Business Manager Keith Williams was professional and accurate in completing the necessary paperwork without any pressure regarding our intended financing, Just as importantly, one of the owners here, Dennis Dagger made himself available to staff and customers alike. As this was our first time ever to visit any Toyota dealership, my husband and I shall most definitely return to obtain a sedan for myself, in as much as he just leased the 4Runner. Our praise to Dennis Dagger for establishing a relaxed yet motivating atmosphere is without question.
I was shopping around for a Rav 4 hybrid for my cousin ..after two weeks of search I received different offers from different dealers . Last Saturday received a offer from Smithtown toyota with a $2700 discount on 2017 model ( 2018 is due in august ) . Sunday we were there . The sales man Mr Chris was a gentle man ..we were welcomed in a nice way . . He did his best to gave us the best price in the town .. after checking different trims and colors ,we did final a silver Rav 4 XLE with convenience package ($1950) for around $30200 . But in the mean time we asked the sales man to show us the 2018 CHR ... From the first moment the car shows up in front of us we were in love .we forget everything about Rav 4 .and within next 20 minutes we chose a Blizzard Pearl CHR XLE premium for a very good price of $24750 . Which was a good deal with that trim and color option .. over all the staff was nice ,except the finance guy who was trying to push remote start and alarm for Eight hundreds dollars . Toyota did not have any incentives or zero percent on this particular car .we finance this car .No coffee was offered .nothing special treatment was given . Over all nice place to get a good bargain specially the sales man was well informed about the product he was selling .Because When Huntington Toyota call us the first question their manager ask was are you interested in the car with a sunroof , she had no idea Rav hybrid comes standard with a sunroof .another Atlantic Toyota called and asked ,are you looking for front wheel or all wheel drive ,they had no idea Rav hybrid comes only with all wheel drive ,then she asked some more stupid questions like you need a four cylinder or six cylinder Rav ,she was unaware of that Rav hybrid comes only with four cylinder ..But sales man with Smithtown Toyota had a good command on Rav hybrid information ...Bottom line a good and best place to get a good deal . I will recommend all my friends whenever they need to buy a new car to Smithtown Toyota specially Mr Chris . ( hope Chris next time you will find some change for a Starbucks drink for your guests ) just kidding ... .
Going tomorrow to pickup CHR
Asif Niazi
Keith was excellent to deal with, and is a true asset to the Smithtown Toyota team. My entire interaction was handled with professionalism and expertise. Straight forward and honest.. This is the second time that I have leased a vehicle through Keith, and he once again exceeded my expectations. Go see Keith and the team, you will not be disappointed!
This dealership has great customer service and they are very fair on their prices. They also have a very nice selection of vehicles. No complaints.
Incredibly nice helped out as much as was humanly possible. Bill was the sales person totally appreciated the service
My wife brought her car in for a service, first time using smithtown toyota b3cause we just moved out here. She expected to be their for 2-3hrs. she was their for 45 MINUTES. been using another dealership for 11 years always 2-3 hrs. Everyone was Sooo nice at smithtown toyota from setting up the appointment to the end if the appointment. THANK YOU SMITHTOWN TOYOTA FOR SUCH A GREAT EXPERIENCE!!!!
I spoke to Jillian and she was amazing! Very attentive/nice and willing to hear me out on what I wanted. We had come to an agreed price for the amount due at signing and my monthly rate.
But.. after everything was set and done and I was called to be informed that my credit was great (above 700) and the loan was approved. Keith (finance manager) tells me last minute (when I m already in his office) that my rate was going up and I had to include a couple hundred more for the down payment. When I asked why? He said that it was because I got accepted as a tier 2 and the extra money was for the plates.
We negotiated the price before hand. My credit was great thus I know it was tier 1. The original down payment already included the plates according to what they told me earlier on and what was typed up on the buyers contract but of course he insisted otherwise. I also had my friend on the phone while I spoke to Keith who worked at a dealership in the past and he informed me it was just fluff.
I believe this was unethical. If we had already came to an agreed price, at least tell me before hand that you intended on raising my rate (could ve told me over the phone as well) and not had me in your office to tell me last minute.
I decided to go with the purchase because it wasn t much more money but the issue here is the principle. It was unethical, dishonest behavior on his behalf and deceitful.
Very disappointed with how I was treated in the service department.
Last week, my wife and I leased a Highlander from Smithtown Toyota. I met with Paul, Keith, and Trish and each person displayed professionalism and special attention to us. We were in the dealership with 2 children under the age of 3 and they helped to make this transaction occur as quickly and smoothly as possible. Paul ensures that my vehicle was delivered to The Smithtown location prior to my arrival and Trish took both of us for separate test drives. A woman in the insurance dept also provided my 2 year old with markers and paper to keep her occupied while we filled out our paperwork.
Overall, I would highly recommend Smithtown Toyota to anyone looking to be treated like part of their family. At no point did I feel strong armed into a deal. I could tell they were actively trying to get me the best deal possible within my budget. Their receptionist, Chelsea, also ensured that we were directed to the correct people upon entering the building and all throughout the process.
Great customer service, professional and honest. Just bought my 1st car, 2018 Corolla LE, Trish was very helpful and friendly and worked with me on a great deal, whilst Diego the Financial Manager there was clear with me on the numbers. I would definitely recommend this location if you're looking to get a Toyota. Fyi, Atlantic Toyota consists of very dishonest sales persons, do not go there!!
Bad experience. There was a miscommunication that had me waiting for two hours. They showed no desire to rectify the problem. I felt like I was at the DMV. This is not how you should run a business. So I got my keys back and went to Jiffy Lube in Centereach. GREAT SERVICE there!
Excellent Service. Friendly and knowledgeable Salesman. Great experience at the start ,from test drive to driving off the lot.
Fast, informative, and great experience! I love my new Prius! Highly reccomend Ben as a dealer
A good experience. See Ron for your sales person. He was excellent. Patient and works with you!
We just leased a 2018 Toyota Corolla, and our entire experience from the first visit to leaving with our car was exceptional. Our sales person Trish Shea was professional, informed and most importantly never pressured us into something we didn't really want. My wife and I would highly recommend Smithtown Toyota to all of our friends. And as an added bonus we met with Sal Ferrante and saved some money on our insurance
Thanks to everyone !!!!!
Andy & Arlene DuJat
Best service ever Mike and Diego are great people and really helpful. Amazing costumer service, they showed us so many cars to choose from and worked all day for us these guys are number 1 in my book. So go down to Smithtown Toyota and ask for Mike or Diego !!!
Friendly, efficient, not too pushy, gave me 1 year of free service with my used car purchase.
Mike Bourne and Diego are the best. I ve bought many cars from dealerships and this is literally the best experience I ve ever had! I wouldn t buy any other car from any other dealer. Big Mike made the experience so easy, and he even showed me how to use everything in my new car, which I appreciated so much, go here and ask for him!!
John ,
I can't thank you enough, for the amazing deal you did for us, ABSOLUTELY AMAZING.
John, thank you again Tim, Sean and the entire Smithtown Toyota family.
Very friendly staff and EXCELlENT CUSTOMER SERVICE.
We LOVE!!! our Sequoia Limited, everything is AWESOME!!! gorgeous truck, spacious and drives great,
very happy thank you.
If you want a great deal in addtion to an amazing vechile purchase experience, PLEASE visit
Smithtown Toyota
360 E. Jericho TPKE,
Smithtown, NY 11787
631 724- 3300
ask for John Ferranola
Got a 2018 Sienna from David Sung with great pleasure. He had been very helpful! Recommended!
Lou (our salesman) was great. Very easy going. Made purchasing a new car a pleasure (if that's possible). Then when we went to purchase, they did all DMV/car insurance stuff for me so that I really didn't have to do anything.
When I'm in the market for another car (hopefully not for 8-10 years), Smithtown Toyota will absolutely be the place that I go to for it.
They only want to sell. I bought a Highlander in this place and something was missing from the back bumper Crown Vessels. They said, that they going to send it to me but never got it. Very inresponsables people.
I still not have my Crown Vessels. The owner of this dealer wrote me and told me that he will fix the problem. I still going to say, they are very inresponsable people. Incredible......people if you think to buy a car do not going to this dealer.
Good deal, excellent customer service from Nina. Love my new Prius Prime!
Thank you David Sung for a great car buying experience! David was very professional and knowledgable about all the details of my new Prius Prime. He spent a lot of time going over the features with me. I really appreciated that and his overall service!
We went to Smithtown Toyota to look at a Tundra. We were very happy with the service and attention we received. My husband is very happy with his new truck.
Nice sale person. Smooth transaction. Highly recommended!
Lou Bilous was terrific--found out what we wanted and got us exactly that (2013 Prius) at a good price. No hassles, no distractions, just good customer relations.
Smithtown Toyota was a very pleasant buying experience! Our Salesperson Trish was GREAT!! The vehicle that we traded in was 15 years old and Trish spend the time going over the technology in our new Highlander. We would recommend this dealership to anyone.
Got the deal done . Nothing I could argue about. I went I asked ,they delivered.
Gregg Wire was fantastic right from the start. We were trading in our 2003 Corolla and he was super with all that we needed. the car was exactly what we wanted. Took us for a drive in it. I drove it and so do my husband. I have recommended him to a few friends and they all loved my RAV4 so much. Hopefully, they will follow up with Gregg. Financial man was super too. Walked us through the process so nicely. Drove off in our new car and I just absolutely love it and so does my husband. Thank you again and will keep recommending Smithtown Toyota to all!!!
It's hard to write a good review about this place. Every time i bring in my car they tell me i need XYZ done to the car even when i have recently done it myself. They even lie and say the mechanic checked and recommend that it be done. Only until i tell them that i recently replaced the item they back track and say oh...well the computer says based on mileage it needs to be done. That is a VERY big difference. It's the same thing every time and i honesty don't know why i keep coming back. Maybe after writing this i wont.
My salesperson, Meghan Dwyer, was great.
She knew about the car, was professional, efficient, and even met me to do paperwork on her day off!
If you want a new, better car buying experience ask for Meg
Today I had my (free) 12,000 mile check up & inspection. I waited for my car in a large room (that wasn't crowded - yay!) with plenty of chairs that looked comfortable & faced the tv. I preferred to sit on the side at a table (for all my stuff) with high back chairs & a foot rest. Some people helped themselves to the coffee & bagels or the snack machines & watched News12 while I read my book. It was mellow. I used the ladies room & yes, it was clean. After just over an hour, my baby & I were heading home! Great experience & no cost to me!
This is the only Toyota anybody should buy from I've bought 12 cars from this place in the past 20 years the service department and sales department is incredible
We had a fantastic experience at Smithtown Toyota we have always been loyal Toyota customers and love our new Prius prime! Erica was our first contact there and she was very understanding of our situation as there were a few people involved was not exactly traditional ans she made sure it all was perfectly ok and ran smoothly. On too of that Trish is a fantastic salesperson very professional and personable she got things moving quickly for us and we really clicked so Toyota is very lucky to have her as were we! She helped us learn and navigate all the features and ins and outs of the car since it really does have alot going on in there! Really everyone at this location was very helpful and made an effort to work with us to ensure we had the best deal possible. They were very dedicated towards making sure we drove away happy and when I needed help with an insurance issue afterwards Trish helped me right away so really cannot be more greatful since this vehicle will be used for a new business in the near future. Also a special shoutout to Milton the Allstate on site rep he is an overall wonderful person we really appreciated his guidance and professionalism. We came all the way from past riverhead out east but it was worth the drive. Thank you smithtown toyota!
Hands down the best Toyota dealership around!! You could tell that salesman Lou Bilous really wanted to find the best car for me. He spent time showing me both new and used cars and never pressured me. Sales manager Guy Albergo worked magic to locate the exact color car with the options I wanted. Financing was quick and smooth and before I knew it, I was driving home in my new car. I'll never go to a different dealership again!
I brought in my toyota because my power steering fluid was leaking. They went through my steering wheel to fix it and broke my horn in the process. I went back the next day to tell them what happened and they didn t take responsibility and told me how Things happen to older cars ... even though it was working perfect when i got there and didn t work on the ride home from the shop.
Excellent customer service. Chris M made getting my new car a great experience. I would highly recommend this dealership.
Walked into Smithtown Toyota and was greeted by David Shiminski. My experience was very pleasant, they worked with me, gave me the numbers i wanted for my trade in, got me the car i wanted with the interior color i wanted no pushy sales man and no catch! at smithtown what you want is what you get. Loved it and highly recommend to first time car buyers that are looking to get into a pre-owned or brand new car. Five stars
Third time going for wheel alignment . What kind of mechAnics are working here.
Had a great experience with Smithtown Toyota. Our Dealer, Louis Bilous, was fantastic every step of the way. He anticipated my needs with my phone call to find a specific vehicle, helped me get the best price for my trade in and walked me through every step of the process up to and including showing me all of the features and tips of my new Toyota! They honored my True Car pricing and helped me find the car I wanted.
There was no pressure at any point and everyone was very friendly. Thank you for the great service and the excellent vehicle!
i bought my toyota Rave from Smith Town Toyota. it was a very pleasant experience particularly with Aman Singh and Mitch,both of them provide me with a lot of informations about the vehicle and was a very smooth transaction and no gimmick attached to the sale of this vehicle as compared to my previous experience at Atlantic Toyota of Amityville.
Thank you Smith Town Toyota
We picked up our band new 2018 Toyota Highlander yesterday and can't say enough about our salesman, Lou Bilous, and the dealership as a whole. Lou spent as much time as we needed explaining every feature of the car, syncing both our phones to the Bluetooth connection, waited while all our phone contacts were downloaded, made sure we were comfortable and happy before we drove off. He even texted us today to see if we had any questions or concerns and to make sure we were happy. All the folks were professional, friendly, and courteous. That's the way a business should be run. Thanks Lou and the rest of the team at Smithtown Toyota! You sure are on the ball!
My husband and I leased a Highlander from Smithtown Toyota.Our salesperson Mike Bourne was so knowledgeable and informative about the vehicle. He was very patient during each step of the process. Mike took a great deal of care to ensure a smooth and stress free purchase. He also took the time to thoroughly explain each of the vehicles features before we left the showroom. It was such a pleasure dealing with Mike !
Recently leased a 2019 corolla from this dealership. My sales representative Jillian was very sweet and informative and worked with me to get me the everything I wanted. She even went the extra mile and got me an insurance quote when my current provider was telling me my monthly insurance payments would be double what my car payments would be.
Trish my sales girl was very personal. Great experience at Toyota
Their manager, Brad, is absolutely the best in the business. He takes care of you and you leave truly feeling like family! Couldn't have asked for a better experience! Thanks Brad!
Had a wonderful car buying experience with Louis B. at Smithtown Toyota. No "hard sell" tactics!! Everything was very open and honest and there was absolutely NO pressure. Louis was very accommodating and friendly. I also appreciated the no nonsense approach of the financial guy, Sean. He was also very friendly and easy to work with. Thanks Louis, Sean, and Smithtown Toyota. I was happy with my first purchase there in 2009 and I was very happy with this one and I'm sure I'll be happy the next time I'm ready for a car. I recommend them to anyone.
Harry
Salesperson Dennis Grieco was very knowledgeable and courteous, it was a pleasure to deal with him.
Best car buying experience. Fair price for new vehicle; fair price for trade in; no games, no fees added later, no nonsense - therefore no wasted time. Anthony and Trish in Sales were great to work with. I highly recommend Smithtown Toyota.
Excellent experience. Salesperson Jillian was professional and very friendly.
I'm very happy with my experience at Smithtown Toyota. I leased a Highlander in April with the help of sales rep Sean. He was friendly and informative. He setup the bluetooth connection between my phone and the car and showed me different functions of the Highlander. Stephanie assisted me with adding the vehicle to my insurance policy. I drove out of the parking lot with everything taken care of. I recommend them if you're shopping for a car!
What a great establishment Tom and Keith are absolute gentleman highly recommend anybody who asks me about a well-rounded dealership
This dealership made purchasing a car for my daughter a horrible experience. The dealership would not honor internet prices on 2019 Toyota RAV4 XLE. Sales manager Guy insisted that all discounted vehicles & disclaimers were done by a 3rd party & would be taken down on 1/2/19. They were being changed on the 1/2/19 due to the fact the deals were over on that day and changing anyway! I have everything copied from thier Website with the pricing they were offering. Their internet ads are deceiving and dishonest. I will be filing formal complaints with different agencies concerning these matters. I have never been treated by a dealership like this in my life. When I tried to call Guy, he actually informed me he was done helping me and he hung up on me. That tells me everything I need to know. I will never be going back there, I will stick with Toyota in Riverhead or Oakdale.
First pleasant new car buying experience we've had in a very long time
Prompt, courteous service, at no charge, and I even got a free car wash! This was an excellent service experience, as always.
Trish, at Smithtown Toyota, was a lot of help with getting my dream car while understanding my financial situation. She was patient, and tried her best to find the right deal that would make me happy. She continue to follow up with me after I left the dealership and that was very helpful. She's bubbly and has a good sense of humor. I'd definitely recommend her to family and friends.
Smithtown Toyota has been around for a long time. 3 years ago I considered them before leasing my Highlander. The show room was over crowded, messy and disorganized. Sales staff were very limited on the knowledge of the vehicle and said they were an authorized dealer for Costco.
After obtaining their price I went to Sunrise Toyota who is an authorized Costco dealer. The show room was spectacular. Sales staff were knowledgeable and attentive. I contracted with them and received a monthly price $50.00 lower than Smithtown.
I took advantage of their free 2 year service on the vehicle and was extremely impressed with their clean, modern and spacious facility.
Services were quickly and neatly performed including free car wash.
So here we are 3 years later ready to lease a new Platinum Highlander again. So I visited Smithtown show room that still looked the same. This time not one sales person offered to help. All were busy talking on the phone, filing their nails or on their personal devices. I asked the lady at the door for a brochure. She tried to get one, but said there are none left.
At least she made an earnest effort to help a customer.
I still can not figure why anyone would want to go to Smithtown Toyota.
Obviously I will continue with Sunrise Toyota as a satisfied customer.
Just leased my first new car the prius prime and I'm loving it! Michael James at smithtown toyota helped me throughout the entire process with such ease and professionalism! He gave me a great deal that I couldn't walk away from! Thanks again Michael James and smithtown toyota for getting me the car of my dreams!
EXCELLENT CUSTOMER SERVICE!!!!!!
This is our fourth Vehicle purchased with gracious hospitality and extreme excellence from Brad Reda. With Sean Dietz s assistive nature we had a fantastic experience at Smithown Toyota. Everyone here from start to finish was nothing but Smiles & Sunshie. We even got to try new Girl Scout S mores Cookies while we were being helped out. We will definitely be back for our next vehicle!
I just got Toyota Prius prime. It was my second Prius from Smithtown Toyota. First was 2010 prius ll. Accidently I used same sales guy both times. Tim was a pleasure to deal with. Very helpful. Always prompt with email replying and returning phone calls. I made 218000 miles on old Prius before deer total my car. After first drive I was happy that I had to put my old Prius to rest....
Great experience. Toyota of Smithtown is lucky to have an employee like Trish Shea. Trish was wonderful to deal with. I would recommend family and friends to Smithtown Toyota because of Trish. I would like to give her the highest praise on her professionalism. thank you so much trish.
Louis Bilous was a great help and made the whole experience quick and enjoyable. He talked us and showed us everything about the car. I love my new car. Thanks!!
I bought a 2015 Camry from these guys , it was quick and easy and I didn't feel at all like I was being pressured by anyone in the dealership - Will buy from them again in the future
AMAZING!!!!! I recently leased a Corolla from Smithtown Toyota and I could not be happier with the entire experience. Meghan made all the difference! She is a talented, honest, and kind sales rep who really knows her product. The safety features on this car are outstanding, especially for the price point. Meghan took her time to sit with me in the car and explain all of the features. She was absolutely wonderful to work with and she made the entire process simple for me. The perks that were included at Smithtown Toyota, such as free oil changes for 2 years, free car wash with service, and yearly detailing are greatly appreciated. I had a very positive experience at Smithtown Toyota!
We thought Meghan was very professional. The car leasing process was simple and straight forward we went in hoping to leave with a car on the same day and she made that happen. We would definitely purchase or lease another vehicle from them
The best people to buy a car from. Very honest and helpful.
Stop shady business practices. The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the dealership overstated the price of the vehicle I was interested in by $1,200 which means that I was only receiving $1,500 for my trade-in. That became apparent when I came to take delivery of the vehicle and was presented the contract showing a $1,200 lower vehicle price and a $1,500 trade-in value. When I asked for an explanation, I was told the sales representative was not in the dealership; I was also told that attempts had been made to contact him via phone and text, unsuccessfully. Today, I received a call from the sales representative who claimed he was not aware of the price difference and, in any case, did not have anything to do with "numbers"; he only gave me what the manager gave him... . I believe that the staff at Smithtown Toyota deliberately misled me by overstating both what they were offering for my trade-in and the price of the vehicle I was interested in. I suspect that Smithton Toyota knowingly engages in this type of misleading business practice as they more often than not do not get noticed or challenged by the customer: the fact that the sales person was nowhere to be found, allegedly would not return phone calls or texts from the dealership, the fact that the finance manager was able to present me an alternate document with the exact terms of the offer I had accepted (including the higher vehicle price), all show that this type of behavior is known by all involved and is tolerated, if not encouraged, by the management at Smithtown Toyota.
This is the second time I purchased. a vehicle at Smithtown Toyota with the same sales person Sean Dietz which I will always deal with him because of his friendliness and dedication to get you the best deal possible and the transaction was completed in a professional manner. I traded my 2013 Toyota Corolla for a brand new Toyota Camry SE.
I will always recommend this dealership because of the way they treat you and they will try to get you exactly what you need.
Smithtown Toyota is a very good, highly professional business. We have been going there for many years. They stand by their work!
Jillian and David helped me get my first new car at Smithtown Toyota, they were so friendly and helpful!
Chris Malerba exceeded my expectations! He was kind, considerate, and truly under my wife and I needs.
Customer service was pleasant and on time but very overpriced. Should have went somewhere else to do my brakes would have cost me half the price. I won't be returning here due to high price tag on service. I only changed pads and resurfaced rotors, it cost me three times more then what I could have bought new rotors and pads myself. They probably get pads for dirt cheap seeing they buy in bulk so I paid more then $300 in labor for just over an hour worth of work.
smithtowntoyota.com
