Stop shady business practices. The dealership pres...

Stop shady business practices. The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the dealership overstated the price of the vehicle I was interested in by $1,200 which means that I was only receiving $1,500 for my trade-in. That became apparent when I came to take delivery of the vehicle and was presented the contract showing a $1,200 lower vehicle price and a $1,500 trade-in value. When I asked for an explanation, I was told the sales representative was not in the dealership; I was also told that attempts had been made to contact him via phone and text, unsuccessfully. Today, I received a call from the sales representative who claimed he was not aware of the price difference and, in any case, did not have anything to do with "numbers"; he only gave me what the manager gave him... . I believe that the staff at Smithtown Toyota deliberately misled me by overstating both what they were offering for my trade-in and the price of the vehicle I was interested in. I suspect that Smithton Toyota knowingly engages in this type of misleading business practice as they more often than not do not get noticed or challenged by the customer: the fact that the sales person was nowhere to be found, allegedly would not return phone calls or texts from the dealership, the fact that the finance manager was able to present me an alternate document with the exact terms of the offer I had accepted (including the higher vehicle price), all show that this type of behavior is known by all involved and is tolerated, if not encouraged, by the management at Smithtown Toyota.