They need to learn what Customer Service is. I called to get information for my husband and they refused to talk to me or help me in any manor on his behalf. After being referred to TriStar, I am beyond disappointed and will seek treatment for my husband elsewhere where he he will actually be treated with compassion and not disdain.
I went here some time in March of 2019 and i thought it had helped me but once i got home everything got worse i was living with my mom after my dad had gave me and my brother to her. Then she just put everything back on me and i would look back at the daily quotes we would have to remember and say at the end of the day after dinner. I had met a lot of people that I didn't know would change my perspective in my feelings and now i take Prozac something completely different than what this place put me on but i forced myself off of it now i live in Ohio and I live with my dad i feel a lot happier but you guys tried the best you could. Thank you truely, thanks.
Three times I went there. Still have nightmares I'm back in there. I was treated like an animal listed as suicidal when I only had breakdowns an was no harm to myself or other's. Treatment mall is a joke an only aggravated me the staff an docs are rude. The only thing it did was make me appreciate my sanity. Kept waiting all night not even let sleep when I arrived made to go downstairs forced off the medicine that actually helped me an here I am another breakdown an won't even call a crisis line cause I refuse to be held in a place worse than prison
I went here like 3 or 4 months ago in the adolescent unit it was honestly not as bad as I thought. I would like to thank all the MHS and the nurses morning and night they really changed my perspective with my eating disorder and my depression I would like to thank Jillian? Or I think that was the nurses name that started with a J because she helped me through it all she was so nice and sweet and she was a person I can really talk to and I trusted her a lot she was the best! The only complaint I got though is Dr B he was very weird like I don t know how to explain it like he would say things that didn t make any sense and he was a strange person. He would not give me personal space he didn t really help me at all. I d go back here again if I ever fall back into my old ways . Thank you skyline for your hard work and I m glad you guys helped me just enough even if I had to go get a feeding tube but that was for the best ! You guys are awesome at what you do. Thank you for bettering my depression and anorexia and dealing with my stubbornness at times.
Super upset with this hospital. I have not been able to reach my mother since Friday because someone from this hospital didn't give the referring hospital a patient code for me to know she is even alive! There should be a lawsuit filed for both hospitals. I'm sick. They are both caused emotional stress to me carrying her two grandchildren as well as causing her other daughters and grandchildren pain.
A year later and I still struggle with some of the issues I went into here for. I still have nightmares about this place, but it was able to help me in some ways. Some good definitely came out of it, but they definitely need to improve how they treat the adolescents in the adolescent unit most people here act like they hate their entire life working here. The nurses who work in here are so rude and don t care about the patients.
I came here by ambulance to get help I missed my dr appointment on Friday the 13th of March I was supposed to get my refill on my medication at the drs office and Tennessee carriers failed to get me to my appointment so I ran out of a critical psycholog medicine and upon visiting the E.R dr McKenna Healy refused to give me 3-4 days of my medication and this medication helps me to not have seizures and insomnia I've been I'll feeling from being with out my medication there's record of me being on this medication for the last 20 years I've been on this medication for so long I'm having adverse reactions to not having it in my system. This dr. Absolutely refused to help me in any way she was extremely disrespectful and rude she treated me like I was asking for a narcotic and I even was drug tested and didn't fail for drugs. The E.R nurse refused to allow me to speak to a supervisor or superior, I will Absolutely never come back to this hospital. If you come here expecting to be helped dont even try to get psych help it was as if I was discriminated against . I was told that this is not an emergency situation. But the symptoms that I'm having should at least be investigated and some services rendered. I do not recommend this hospital for anything. her bedside manner was poor to say the least I then was discharged and escorted to the waiting room. Without any medical treatment and basically my symptoms were ignored completely. I then tried to locate a supervisor and was given the run around. If you can only come to this hospital do not expect good help think twice before you come here.
I have no contact with my husband whatsoever. No one told me ANYTHING about how long he's staying, only that I have to wait for him to call me with an ACCESS CODE so I can speak to him. Apparently there's a family meeting going to happen. No one told me when.. Visiting hours are so short it's like he's in prison. I have no way of knowing if he's okay or not.
A close friend of mine is there and she is telling me how disgusting it is, both the people and the place. She s been there for 5 days now and she only seems to be getting more mentally unstable. And although she went to get help voluntarily, they still threatened to force the medicine into her. And some of the medicine isn t relevant as she doesn t have any of those problems. And they can break the patient-confidentially law if you don t read your papers all the way through and forget to mark I DONT want my information to be marketed or something along those line. Don t let anyone you know come to this place as it seems to hurt more than it helps especially since they refused to transfer her to a different hospital. And once she gets out hopefully she will have enough information to sue this place and hopefully get it shut down. It seems unlikely though because people have complaining about this garbage dump for years now. How can anyone justify the disrespect they show their patients?
They are incredibly rude to patients and "professionals" making fun of patients is not a good thing. I experienced a disgusting room and someone deficated all over the sheets and no one changed them, but they did clean the sink. They would not tell me anything about what was going on and I was completely in the dark when it came to anything to do with my mental state. The psychiatrist was not willing to talk or help me with any of my problems or concerns. someone should have deficated on the entire place that's what it deserves.
Lindsay Evans Mitchell has to be the most unprofessional individual I have the misfortune to meet. August 2016 I had the misfortune to be forced to meet this individual and experience first hand her Abusive, Destructive ways. She should not be a professional dealing with anyone who is experiencing any kind of mental issues as she has not got a professional bone in her body. She is a demeaning, abusive individual who blatantly cares about nothing more than MONEY. While "treating me" she used threatening tactics to enforce her position and if you dare go against her wishes she is very quick to let you know she is in charge and you had better do exactly what she wants you to do or you will face the consequences of her rage.
The facility appears to host other DR. who either fear this individual or believe her behavior towards her patients is appropriate and acceptable. I am actively seeking others who have had the misfortune to experience this facility and Lindsay Mitchell who would love to bring a class action Lawsuit against both the facility and Lindsay. She cannot get away with treating people the way she treated me and this facility should be closed down or be forced to change the way things are allowed to be done there.
They wer very nice to me my nurse even got me clothes
I have had a stay at another facility and didn't receive the help or care I received here. Malinda, Heather, Sarah, Erick, Jordan, and countless other nurses and mental health techs were amazing. I am so glad that I was able to stay here because I learned a lot more than I did at the other place. I have 2 complaints that keep this from being 5 stars. First, it took 14 HOURS for the intake process. Which was not a good start. And second, I have fibromyalgia and went 4 days before they gave me my gabapentin. By then my body was in a full blown flare. Judy, the night nurse, was so kind and helped me up and down to the bathroom. However, Belinda, the morning nurse, refused to help me that morning. I was in so much pain I was throwing up. The next day, she was on shift again and didn't help, resulting in me falling and bruising the side of my body. After that, she was kinder and got me a wheelchair but I was understandably upset. I will eventually file a complaint against her but like I said, everyone else was AMAZING. I am very happy (mostly) with the care and patience of the nurses and mental health professionals here. I pray I never need their services again, but if I should, this would be where I would go.
The place was nasty. The "treatment mall" was just more of a babysitting area. For the price paid I expected much more. I wonder what the relapse rate is for patients released from here?
It was terrible... Honestly it was. But, I'm the best I can be without them.
The Adolescent Unit is beyond amazing! I was there about two weeks ago, and they treated me so well! I didn't wanna leave!
"BEWARE" Dr. ASTA was the doctor who was managing my wife's care. He discharged her while she was unable to keep her eyes open, practically unable to walk, barley able to speak in coherent sentences! Dr. Asta Will never speak with the family or explain what he is trying to accomplish. My wife needs occupational and physical therapy due to her condition when released and he did not even make an order to provide that care in home? All I can say is ( anywhere but here) !!!
Very good, I recommend it, my daughter was there. a week and they treated her very well.
If you go here,sorry.....I caked 911 to try and get out..they treat you like a kid..I will dye before I would go there again
I've called a thousand times and noone answers. Unprofessionalism, if ya ask me. I would highly NOT RECOMMEND SENDING YOUR FAMILY, FRIENDS, OR ENEMIES TO THIS "TRISTAR SKYLINE care unit. I will never EVER recommend this place. Please read the reviews folks, pay attention. They don't care about your safety or your family's concerns.
I hope with this review folks will listen and go the extra mile to another care unit that care about their patients and care about your concerns. I'm here clueless and worried to death, but they dont care.
My best friend is here right now. His family and all his friends are in the dark. The vibe i got just from the front desk was sickening. The staff obviously don't care at all, have no morals. He's being held against his will. The one phone call i know of, was with his mom and he cried the whole time. It's actually heartbreaking. THIS PLACE IS GOING TO BE SHUT DOWN AND HAVE A NASTY CLASS ACTION LAW SUIT AGAINST THEM. They unethically force religion down EVERY patients throats. I could preach about this all day. But stay away from this hell whole. And everybody watch as i get the same response like every other 1 star rating, from the "owner". I'd give it -5 stars if i could. Please help me bring attetion to this. Stay strong everyone.
This is absolutely the best in-patient hospital that I've been in. I was in the adolescent unit. Most of the nurses were super kind and understanding. They had nurturing tones and usually were very concerned with our moods. We didn't go 15 minutes without being checked on. It was very reassuring. Sometimes our meals were different from what we asked for, but that's really my only complaint. The food was definitely good for hospital food. It's crazy seeing bad reviews of this place. The only time the nurses ever raised their voices was when patients would get loud or if they were acting out. We stayed in the day room most of the day and were able to interact with everybody else. Throughout the day, we were never really left alone. We were always doing something to distract us. The nurses were always real with us too. I would definitely recommend this hospital to anyone who needs in-patient.
I have never seen such a deplorable hell hole in all my born days. God help the folks who stumble into it. My sister will never be the same. Should be shut down!
I had a good experience at this hospital. Excellent care during a time of crisis.
This place is the worst inpatient behavioral health center I have ever encountered (and I have encountered many over the years as my child is repeat attempter of suicide). The call center, front desk, nurses, and doctors were all very rude, unprofessional, and lack any sense of compassion for those who are clearly struggling with emotional pain. The front desk put me on hold for over 30 minutes because they did not want to answer my questions regarding their discharge procedures. Also, they have very poor communication (no patient code given, no discharge instructions, no timeline for release, and the like) and refused to speak to me regarding my daughter's release even though my name was on the release of information. I would NEVER recommend this facility to anyone who is truly in need of psychiatric care. They are a sham and offer no good benefits to the mental health community other than an acting as a temporary confinement facility.
WARNING: This is the most despicable, unethical, & discrimatory hospital I have ever had to visit. Please do not bring your loved ones here, or leave them here under any circumstance. They do not care about you or your family this was proven time and time again. How is this hospital still allowed to operate is beyond me. STAY AWAY!
Well I don't hate it yet but by judging these reviews I'm not so sure but my wife just went there and if her visit is as bad as these reviews I will take legal action these people need help if the staff can't help them hire someone who will
This is horrible. A family member went wanting help, they refused to take him because he didn't meet THEIR criteria. I guess a person would have to really hurt themselves to get to be there. Someone really needs to do some in depth investigating here. They didn't even try to get the family involved.We waited 5 hours for them to shove us out the door. If u are a person wanting help, please don't go here.
With the increase of flu cases in TN, and 6 children has died as a result as reported on the news today, don't bring your kids here. Two of my grands are battling the flu this week. Both went Saturday night. The oldest was prescribed Tamiflu. He didnt get any better and collapsed Tuesday night. Rushed him to Skyline where the doctors were unsure if he needed Tamiflu in the first place. Somebody either dropped the ball or were too incompetent to pick it up. The following day, he was taken to Vanderbilt who found him dehydrated, started an IV and ran additional tests. Dont take your family to Dyline. Only go to Centennial, St. Thomas, or Vanderbilt, but never Skyline, they only put you closer to heaven.
I came there so depressed and wanting to end my life but with their kind and loving care I got better. The doctors and nurses treat you with love and respect. If I go down hill again I'll go back there.
My mom is on her way to this hospital tonight. She was diagnosed with PTSD in 2005. She has had a really bad week so far and she needs HELP. After reading these reviews to say the least I am very concerned.... I think I may need to go ahead and call the patient advocate because anyone mistreating my mom will not be tolerated.
I don't know how it is today, I know that 10 yrs ago they saved me from myself. No it wasn't the Carlton/Ritz and they did have very strict rules, but it was very much needed. My 3.5 week stay there, wasn't sunshine and rainbows, it was what I NEEDED to live. It did help, it did me well. There was not one person who was disrespectful to me or other patients. (Even the frequent flyers were treated repectfully)
Based on my record with them, I would recommend. However this was 10 yrs ago too.
it was good but crazy because you do not want to go there good to get help
Katie- the unit therapist on acute b- committed a HIPAA violation. I hope she is held responsible. Bless nurses Deborah and Beverly for helping a loved one during a trying time.
I was a patient there. The doctors thought i was obese, so I was put on a 'diet'. I was fed the bare minimum, while the other teens got plates full of food, and dessert as well. One lunch all they gave me was a small boiled piece of chicken with nothing else. I never even got dessert. They treat you like you're a infectious disease and force you to take numerous amounts of meds.
The place is absolutely horrible! Please don't send your kids there!!!
I was sent here in the adolescent psych sometime around Feburary of 2019. I don't honestly remember much about staying in here other than it being a daycare version of prison. Staff helped as expected, but the energy and vibe being in here for almost 5 days was hard to wash off of my memory. Nonetheless, wasn't a terrible place, actually made good times/friends with some of the people there, even a little bit of fun, though it was boring.
Since i haven't been there for a solid year, i can't say much if everything else, from staff and treatment, has been the same. Overall, i had an okay experience there.
This facility serves its purpose by keeping your kid safe, providing mental evaluations, therapy, nursing care etc. Be prepared to be READY to be offered major mood alerting medications. All new to us, I wouldn t allow them to start on meds until I did my research. Do yours!
I went here in 2014 when I was in 9th grade. The adolescent unit is very small; basically it was just a hallway with a group room at the end. I was given multiple medicines, though I have a lot of fear about taking pills without knowing the side effects. When I explained this and said I wouldn t take them without getting to research them, the woman working behind the counter just scoffed at me and still wouldn t explain what they did. Other than that and all the forced religion stuff, everything was fine until the second to last day I was there. One of the kids had a panic attack, which had a ripple effect. All the people there with ptsd also began having panic attacks. The floor was severely understaffed, and in the end my roommate and I (the only ones not having a total meltdown) were asked to help calm the other patients down and get them to their rooms.
Definitely didn t get any better while I was there, but I solved a lot of puzzles and now I have an intense fear of being trapped in a small place with several people. Thanks!
There was a pen in my room, Im supposed to feel safe while in a psychiatric hospital, improper rounds, I could have harmed myself.
The bathroom was nasty in Acute B and there was mold, gross, I don't think they had a inspection.
I've filed my complaints.
my granddaughters there now and I hope she is getting good treatment; these reviews make me nervous
I stayed there as a teenager and I can confirm that helping people is the last thing these "professionals" want to do. They hardly ever talked to us about our problems and they were extremely condescending in their forms of treatment. They treated us as if we had the mentalities of toddlers instead of adolescents with deep seeded issues. They also forced Christian propaganda down our throats regardless of whether or not we were actually religious. Non Christians were not allowed to leave the main area when preachers would come and take advantage of vulnerably suicidal teenagers. They literally told us that we were sick because we didn't believe in god. It was basically, "we don't care about you as an individual. We want you to fit in a mold and have the same imaginary friend as us." Don't send your children here unless you want them to feel worthless and more suicidal than they were before.
This place was very unprofessional and did not do anything morally correct. Not very clean and the food sucked. Even the nurses were mean people. Wow please be aware!
I've never experienced more incompetence and rudeness from a "professional" and "legitimate" facility before in my life. I don't recommend you ever, EVER, check yourself or a loved one into this unbelievably disgusting and condescending place. I was treated with enormous disrespect and was excessive neglected and barely made it past the waiting room. If anything at all, the only effect that TriStar's Skyline psychiatric has had on me is an extremely negative increase in my already fragile mental state, along with the discomfort that this place even exists with a claim to "offer help" to anyone. I cannot stress it enough, do not come to Skyline.
Was in the adolescent psych ward 4 years ago. Now I can't trust anyone with my mental problems and I still have nightmares of being sent back
I was in the adolescent unit a while ago, and I went into the adult "mood and stress" unit recently. While, yes, every hospital has its problems, Skyline Madison is amazing. You are their priority and they are there to help you! Just remember to ask questions about everything if you go there! I will say, the one thing I don't like is that they don't have separate units for adolescents. Pretty much everyone with different things going on is put in the same unit.
I stayed here at the end of May and I have mixed feelings about this place. The nurses are super nice and helpful and anything you need they offer it in a heart beat Chyenne, Pam, and Jill in the adolescent unit were amazing to me and I for real could not have made it without them My therapist was amazing to. But when it comes to the counselors one of them was very rude and very obnoxious. The morning that I got there when I woke up the first thing I had given to me was an additude not the best way to start your morning when your already in a mental hospital just saying. And from there on that same counselor had nothing but additude every single time I saw her. She was very rude. Other than that the rest were great and I m very happy with that. The nurses always gave notes to me that my mom had left me and they were really great. Tbh I still to this day miss those nurses because they were such a blessing to me. Just wish that one person was better very pleased i do have to say
After getting advice to bring my 87 yo grandmother there for her rapid dementia, I decided to take her to get a diagnosis for, eventually, LTC. Worst mistake ever!! They made her go back to the "holding cell" by herself! We couldn't go. She's 87!!!! After 2+ hours of nothing, I was told that one person could go back due to her age. 2+ hours. I went back there to check on her and she shared that she hadn't been seen and they guy who was "helping" asked HER what she was there for. I was told she was next. The nurse man, clinical guy, registrar, idk what he was asked me to come to the "office". He asked me what she was there for (even though it was on papers I filled out!). I told him about her rapid dementia and he flat out looked at me and said (After 3+ hours) that the doctors weren't accepting new patients and there were no beds. 3+ hours of my 87 year old grandmother with severe dementia, by herself, in a holding cell....and we walk out with no answers, no help. The guy tried to convince me to go to the Parthenon but I had already waited long enough for NOTHING. Find somewhere else for your elderly loved ones with dementia or mental issues. They don't care.
They changed my life forever. Everything they did for me was amazing. I was in the adolescent psych unit and it was amazing. I got the help I needed when I thought my life was over. Everything about this hospital made it better. They were amazing at getting me into a partial hospitalization program at Vanderbilt when the PHP at skyline was full. They made sure I was getting the help I truly needed.
I have been to skyline Madison 2 times for trying to kill myself and this place only made things worse both times. All they do is talk about religion when if you just tried to kill yourself isn't something you really want shuved into your face. Some people don't want to hear about it cause it is not important to them. And the rule no touching is kinda stupid if you are OK with the person touching you. I mean what if you just need a hug at that moment?? Does no one care about comforting others??
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