SingTel Review

Never buy Tourist SIM of Singtel. You can't refill or recharge it. 90 minutes IDD for 7 days comes with SIM afterward you can do nothing with it. Ultimately you'll have to buy prepaid sim to refill and make international calls. They're cheat they didn't mention it anywhere on SIM cover. I suffered a lot while in Singapore even went to their office. Their customer service representative are very unprofessional as well. They couldn't help refill my SIM. Buy prepaid sim of StarHub. Maximum tourist use StarHub. In fact StarHub is the largest telecom operator in Singapore. I learned the fact later.

Very nicely organised. Very Crowded. Book appointment online if you are an existing customer.

Compared to the SingTel shops in the heartland malls, the SingTel shop here is big, spacious and has ample seats.

Singtel is a world renowned Telcom service provider here in Singapore. The Innovation center that it has really shows the various possibilities that Singapore can go into the future. Keep it up Singtel.

I visited Singtelshop to have my prepaid card change to postpaid card. The customer service has help me to change it within an hour. Thanks to Yuan Jie and John Teo for their help to complete the task. Well Done ! I would recommend the service to others compare to other Singtelshop.

Singtel's HQ in Singapore. Has a coffee/snack bar just next to reception at the entrance lobby. Meeting rooms in the lobby avoids the hassle to go through the visitor pass process.

Singtel - the most horrible company in the whole island, i hope you guys close down asap.

amazingly quick service. but the iPad style service needs to tune the output for sound. cant hear clearly though the iPad. good idea though.

A renovated outlet which is Suppose to be more customer centric. Unfortunately the key in being customer centric also depends on the staff not just the environment which in my opinion singtel is far being. Perhaps singapore customers is not important to them.

Many service counters here. However, I witnessed a customer service guy hit a male customer at the counter a few years ago. The male customer was not aggressive and provocative at all but the SingTel guy was aggressive in his demeanour.

My sim card was not enabled after staff help me get a new one, horrible experience as I can't connect to singtel carrier for 1 whole day

The customer service officers are pretty nice and helpful but avoid going on weekends, i waited 2 hours on a sat afternoon but got my contract sort out within 45mins on a weekday.

Horrible speed , you need to wait for at least one hour for service

Singtel HQ, dealing all matters concerning Singtel products. Fully aircon, spacious and the queueis much shorter.

There are ample spaces to sit while waiting for queue number to be called. There are many counters, so it takes about 10 minutes to be served. The process of buying a phone and trading in old phone is simple and quick. Complete in a about 10 minutes and then queue another 10 minutes to make payment. The Singtel plans could be more competitive since it is the largest Telco.

Every staff were busy and it seems like more manpower are needed to cope up with Singtel business. Overall - Average.

The most useless telco ever. Always providing false information and end up causing trouble and additional costs for their customers. Strongly advise against using singtel.

The best place to get dropped off. The building is aesthetically pleasing.

Food court in Orchard / Somerset with Good food at a good price. Doesn't hurt that some of the stall holders are friendly.

Not helpful. Felt railroaded into plan selection. Plans were confusing and when i asked for explanation a few times, salesperson got impatient. The full terms are not stated fully on the brochures and yiu only have a few minutes to absorb what the salesperson is saying. Not impressed.

Great place located centrally for convenience. Sales staff is polite and understanding too

Modern store with expert help. I always go here to find the latest phones.

Service very professional. Multi language question all can be handle here. Staff friendly and fully trained with the phone knowledge and what service they provide

Great service and impressive charity with a smile then singtel will donate 1 dollar to charity group

11:00

10



OK

Which lift to take after parking is a disaster because directions aren't very clear. We think the lady's service at the business department in charge of our land-line on 4/3/2020 (second visit) was exceptionally good, especially when we met with some hiccups on our first visit. We couldn't get her name but Salesman ID stated on our agreement is 8130, not sure if it's the same person. Would've given 5 stars if not for the after parking directions.

Getting a queue number is a pain for tech illiterate users. You've gotta login on your mobile device for an appointment

If you are going for a complain or buying a new SIM card plz plz get an appointment and go or you are surely going to wait for more than 2hrs.

Mistakes I made and had my bill to 950SGD ( don t repeat if it makes sense to you)

1. I was one wk old in Singapore and I just walk to Singtel to buy a SIM card. Waiting time 2 hrs ....... my time strikes and I sit in their counter .... got my sim connection after being brain washed for going for higher price package.. I also bought top up for india calling (700 mins calling free for 13-14 dollars). After a month I see the bill that I called India 400 mins and my bill was 650 dollar, calling up customer service they said I did not use 019 before every Indian call..... the day I was there to buy the SIM card I was there in this office for 2 hrs talking to a customer representative never he opened up his sweeet mouth to tell me I need to use 019 but he was more interested in making money out of it.

Later I had to confront about the information with sales manager, sales representative, tele callers, store manager for not sharing the information or not intimating the call cost through sms either.

Alas they accepted to reduce 50% then I had to do the round again three times till I get them waivered . At the end thanks to them for understanding my case.

2. Same month I was in Batam I got stuck in a place and was looking to check for map I opened up the data. And I din have the internet package on. I was checking the map and my whatsap was refreshing the data at the same time in less than 5 seconds I got an sms saying I used 8MB data and it costed me 300dollars.
Again I had to worship the officials !!!!

THINK BEFORE U TaKE POStpaID coNNECTION !

Newly revamped Singtel shop with all the bells and whistles.

Nice environment but terrible service. Waiting to purchase prepaid sim at counter 6, but nobody seems to care.

Service is quick and most everything is in stock and available immediately

Was led on a wild goose chase only to be sent back. Poor communication between staff.

The restaurant will give you a $$. 9.10. Do you have a piece?

Great place with little queue to settle your singtel lines

They now provide customer with more conducive environment and making waiting less stressful and they also seem to cut down manpower

Worst advice ever! Call centre tells me to bring the moots items to any singtel shop to terminate. When I get to AMK singtel shop, I can t do it!!! I have to find another day to go to singtel comcentre. Super Super waste of my time.

Unfriendly. Nobody that you can talk with about matters.

Worst service, The executives over here dont know the process for eeven porting providing incorrect details

Poor service attitude, public business, no way to communicate!

Nice offices. The coffee shop in the lobby closes at 6 (possibly earlier).

Can be further improved with forms and machine at the section

It's very good place, food court, shopping centre and many more....

If you are going there for your dealings with Singtel, this is a brilliant experience. Singtel is attempting to reinvent the user experience for customer service and the concepts introduced are unique and effective. However, for those who are not too tech savvy, they may find this experience a bit too foreign, but there are staff present to assist. It is not as intuitive for first timers, but should be easy to get use to.

The waiting time is too long. Had 5 queue numbers ahead of me and it showed waiting time as 1 hour 25 mins. I waited for 30 mins and the wait time on the online tool kept increasing. Just left the place after this.

Staffs are friendly and helpful. The premises is comfortable but the queue can be quite long. May need to wait an hour plus depending on the crowd.

Nice shop, have many latest mobile phones for us to try.

Avoid singtel if possible. Very burocratc company, everything takes to 1 hour from getting a new phone to pay invoices