SingTel Review

Very disappointing. Went to collect $50 hi!tourist twin SIM pack purchased on line. Was told they don't sell this product any more although still shown for sale on their website. After 45 minutes told they would refund the purchase price in 3 plus weeks time. Not a happy customer!

The screens showing the queue number is quite obscure.

Cool, chill place. Has a nice concept here, iPads or some Android tablet able to use while you wait for your turn. Has a large showcase of every phone and accessories selection as well. Best SingTel customer service around, other outlets are trashy.

Seamless experience from getting q number to being served,Miss Poh Li was helpful n I felt well informed,Great Job Singtel ,TQ

An official SingTel store selling phone right beside SingTel HQ. Relatively less people compared to other outlet and it has more counters to serve the customers.

i always ptefer to do my any services singtel comcentre

The effort just to return the SingTel box is atrocious. Access to building is difficult if you are parking. Their time taken to just complete one return box is bloody long. Buy easy but return really difficult. Seriously will consider swapping internet provider

You can do all services here, but the new queue system may not be convenient for those who are not IT savvy

Great people. Helpful security personal. Easy accessibility of transport.

Super long waiting time. Waited about 5 hours to recontract. TERRIBLE!!!

I work in singtel and provide fiber cable readiness for Infrastructure/buildings and 5G rollout!

I have seen many telecom providers in my life, some have been good, some satisfying, and then there is a veeeeery loooong gap, and there comes singtel... They can be glad that they have a monopoly here in a protected market, otherwise they would be broke in a year max... I have never seen a comparable rip-off anywhere in my life! They make use of the short time you switch on roaming and want to purchase a data package, and directly charge you 100 dollars roaming! Happened to me 3 times now, and there is no opportunity to avoid that... Usually, even when you disable roaming, you should be able to open the app and purchase a data package to surf for a reasonable price... At least thats what 99.9% of the telecom companies do in the world... Leave your fingers from this provider!!! I am using my foreign provider now, costs me so much less money than singtel in its own country!!!

This place is not shown on Google Map!!! The customer service is fine but it s just ridiculous when it s so hard to find.

Pleasantly renovated...again. Seems that everytime I come to recontract my line, the place has been renovated anew. Place feels more like a cafe than a service centre.

Service was prompt and friendly. There are ample staff readily waiting in the wings to assist customers who step into premises, especially now that they have converted to using the e-queue system via customer's own mobile devices.

The place is under renovation....very long queues on weekends.

Close to Orchard Road, there are more mobile phones in the store

I recommend the Hi! tourist SIM-cards, if you need good internet access during holiday or a business trip. I used it in my laptop and also a dual-SIM phone. Better than most WLAN in the hotels.

Okay so I get that the Singtel staff here works hard and they ve had their fair share of verbal and even physical (saw an old man hit a Singtel staff here months ago) but Singtel itself is a nightmare and the systems they have in place are incomprehensible. They advertised via a direct mailer recently for a 3-unit wifi system for below $60 a month, so we went down to the Singtel store at Waterway Point thinking that we will be able to get the full set as we called to check and they had it in stock . Fast-forward to us coming all the way down and signing off on this at the store, SingTel staff tells me that they can only give me 1 of the 3-unit wifi mesh system and that I would have to go down to Orchard to collect the rest. Now, I m only human to expect that I should get all 3 because the devices only work when there s all three right? Why the inconvenience? Why advertise it this way when it s inaccurate? I know a huge corporation like this must have many channels and levels to go through before a protocol is enforced in the interests of the customer and company but this inconveniences both. Why isn t there a system in place that benefits both parties more efficiently? This is a WASTE OF TIME AND
RESOURCES. Singtel, GET. IT. TOGETHER.

Service was fast and efficient with no problems when doing a recontract for a phone.

No person to person eye contact just talked thro an ipad. The staff online behaved like she was talking thro the phone. The cubicle was so small. I had 2 spine operations & have not fully recovered yet so i found it difficult to get in & out of that cubicle The table top also so small cannot place my documents properly. Very poor service quality.

Canteen used to be one of the best place for hawker food but now a days not so! Waste time and lousy food.

I came to solve a billing problem and was given a remote person who was not able to see the papers needed and could no call a supervisor, wanted to make an other appointment when it was imposible since my line was disconnected! Not very helpful nor efficient!

Singtel building, and ordinarily tall office building.

The place looks nice and modern but the queue system and the arrangement of the shop is really confusing

I did not get good service at this place despite so many serving staff available.

Staff very helpful, though can't see him physically. Nice smile and pleasant personality

Went there to get a iphonex and service is quite good. They provide some entertainment such as tv channels to watch while waiting. There are also sample phones for you to try before purchasing them. Large space to prevent the place from getting to crowded. Went there during a Saturday and the service is slightly slower than usual.

They should let's those who want to return the set box customer know that don't need to take queue number

Amazed that the ticket estimates wait time is fairly accurate

Poor receptions for visitors. Visitors suddenly faced with strange type of arrangements of furniture n don't know where to go or whom to approach.
Later ,visitors are supposed to meet customer officers facing a tablet!
Vanues are not properly indicated. It's a No.1 maze!.

The staffs are friendly and helpful in their service.

Waiting time to signup is short, but waiting time to terminate is Long.

Very modern, spacious.
Many seats available

Waited over 3.5h for my replacement sim card to be activated and still waiting, was told to take 10min to activate. The 1688 hotline is not helpful, called 4 times, long wait to get to talk to CSO every time, keep saying talking action but nothing happened. Apparently, the are supposed to get "backend" to activate, said they don't even have "backend" number, follow up by writing email. What a joke! Any other higher channel or authority from Singtel can be called to complain and resolve this?

Interesting user experience they're putting out here. Waiting time was half hour on a Sunday afternoon. Couldn't figure out how to obtain a priority queue as a Prestige customer but the normal waiting time is acceptable. Agree with a previous review that the less tech savvy customer will find it a bit difficult to navigate but there are enough staff to assist.

Worst telco i ve dealt with. Horrible service and management. Inefficient and lack of work efficiency.

1688 is so hard to get thru when things are urgent which need them to help settle

Don t come here if you re looking for any form of service or value that serves the customer.

Visit here, if you wish to seek quick solution of SingTel mobile phone.

Poor coordination between staff and customers. I asked for a queue number but was told that I don't need one and to just approach the counter. The guy at the counter then asked for my queue number, and when I went back to the first staff, she then said yes you need a queue number!!

Singtel is not the best service provider but that's just my opinion.

Service is slow during lunch time although it doesn't seem crowded at all.

Long wait. But many innovative experiences with live bots etc. Service staff was helpful and friendly.

Singtel shop and service centre. Underground parking. Mobile phone demo sets. Open 7 days a week. Ample waiting area.

It's the flagship store. It shows the full range of products and has a business area for sme s to pop by if there have enquires.

I see people napping from time to time so I guess it's comfortable enough

This place is awesome. You can get demos and try any new gadgets available in SingTel.