SingTel Review

The new man less room 24 has poor audio and visual is not clear with a small screen. Room is small with no table nor chair. Not a comfortable experience.

Big Singtel next to Somerset MRT station with very good customer service.

The head office of SingTel. I visited their store earlier this month (I reached just before the store opened) to re-contract my line, and to get an iPhone 7, but had to wait nearly 5 hours till i managed to speak to one of their reps.

I later on learned that the reason why I had to wait so long was because the staff had to clear their "Prestige Customers" first.

So for non-Prestige customers, do come prepared to wait!

Parking fee is outrageously expensive. Service from Singtel was very very slow. Had to wait 2 hours to get an sms for my turn to be serviced by which time I had already left. Instead of giving you a queue no. from a machine there is a staff teaching you how to get a queue no. From ur wifi.

Singtel HQ, come here for all your comprehensive mobile , home , phone and broadband needs.

Food court ...many delicious food at reasonable prices!

Be prepared to open up your car trunk if you decide to park here. Could be something to do with their no durian rule. Their security is there to ensure one can't eat or hawk durians in their open spaces if you had any idea at all of smuggling some in...

Gone to singtel shop, end of it still have to call 1688 to get it done, why your counter can't do? Why. Can't be like the old day?

All staff is very kind, have nice hospitality, they work really effectively and speedy like five stars hotel. Why you don't choose Singtel?

Many counters and comfortable seats for waiting customers. A whole array of the latest models are on display. More and better '0' value models would be an added attraction. Gone are the days when they have freebies to retain long term customers!

Very good hawker food lunch time very crowded...starting from 11:30am hard to get a seat. Try the wanton noodle very interesting dish the noodles is very qq.

Superb facilty with a large screen display and ample smart phone on display. Get queue number by connecting to Singtel Queue WiFi. Customer service officers are police and helpful. I am happy and satisfied with the service.

Singtel shop under renovation. Temporary pop up store around Dec 2017

The biggest Singtel shop. Everything Singtel sells are available here. Reasonable queue time. But not really close to MRT station.

1. Seeing staffs standing around while customer continue to wait. 2. When doing the video conferencing, difficult to communicate due to background noise from both end. 3. No privacy when there are others seating beside you. And most, contributing to the background noise when they talk over their phone. Very bad experience.

Not easy to find ... need to walk in from the main street. Have security now.

Omg. So hard to get human help. Was directed from cafe to sitting area to common area for new service. Would be great if more human friendly. The staff ain't sure of the process. Different staff different response. Aikkk.!!

Don't ever try to visit. Give them a call instead. Whatever you're enquiring, they will, almost inevitably, ask you to do it online anyway!

Poor customer service from Singtel Shop ComCentre. One of the staff was impatient to attend to my phone's screen insensitivity issue which I collected the phone with the screen protector from Singtel Online Store a few days ago. Insisted me to refer to the Mobile Phone Service Centre because they could not make a one to one exchange for my screen protector. I felt it was not right,so I seek help from another Singtel Shop in Tampines branch. The staff did a check and offered an exchange for the flawed screen protector to another item with the same amount. All I can say is that both Singtel branches are busy with customers, but they handled customers differently.

Main store is closed till Jan 2018. the PopUp shop is a zoo. More than an hour wait...

Location and environment is not bad but one bad experience is enough. Went to solve my sim card issue but ended up created more issue. The manager service is worse than any staff I encountered. Ask for timeline, manager ask me to call 1688 as there is nothing she can do from her side. If not, she can help me to call and I can ask them myself. What kind of service is this? Overall the place itself is good, but better not find until the manager unless you want to spoil your day.

Decent sized Singtel Shop, with a good selection of sample phones to play around with. Getting support to modify your contract involves you queuing for an hour or so and then speaking to Singtel representative via a video conference device.

Definitely a place to go when want to remove unwanted tv channels, pay extra money monthly

Extremely poor service at Singtel. Am experiencing a fibre (internet) drought (no internet) for about one month as their appointment team (nonexistent apparently) is unable to appear during allocated appointment timing. They didn t even call (even my date could ve called and give a lame excuse).

Singapore's largest telco provider's head office and outlet. Accessible via MRT Somerset station or by bus.
Comfortable waiting area, electronic queue numbers via an inhouse app and AV consultations with customer care officers.

Service Desk MANAGER !! Don't react so AGITATED , when I m only asking when is my next turn .

Really have to fix the speed of customer services. Went there to talk to customer reps, was told and given a queue ticket and was told I have a waiting time of 93 minutes. Never come on a weekend.

(Eventually number came up around 2 hours 40 minutes later but I was of course long gone.)

If I could give negative points I would for extremely bad servic

Long waiting times. The online updates give you an idea about wait times, but with no mall that's very close, (you can walk to 313 Somerset) you'll have to plan on hoofing it back from quite a distance not in AC for your ticket. Treats prepaid customers much more poorly than postpaid understandably, but still...

Good and efficient service although I am not a fan of the WIFI Q number system the shop has adopted.

staff there is well trained but the overall experience with Singtel is just so disappointing

Have been a long SIngtel user and gotten most of my phones from here.

+
Quick service.
Big outlet and lots of waiting space.

Standing Staff are too busy chitchatting, they are not approachable. Unwilling to help, provides you with nonsense and unreasonable solutions. Waste of time really. Hire people who will do their job as front liners, please.

Could give zero stars if possible. Many foreign staff who cannot speak proper English. Long waiting time as everyone not buying phone is directed to one counter only. I was there for pre paid card matters and the person who served me was so rude and unhelpful. Kept giving excuses just to not get my card matters settled. My recommendation is don't bother making a wasted trip here.

A bit long to be served but the staffs are efficient

Singtel provides very good customer care, so not waiting long for their services. Staffs are friendly and proactive. Knowing their products well. Especially thanks to Nur Aliia, - Sales person. Friendly assistant.

Customer service received was rather hasty and hurried. Info given was not clear enough or comprehensive. Suggests one checks the Singtel official website first for clearer accurate info.

The absolute worst customer service experience ever.

Again, no comparison as they are really good and passionate in customer service. Well done

I am sure comment will be censored. But they need to take a leaf from other public service customer centers in Singapore.

Too huge for simple transaction
Too many distraction. Unable to focus on
Q number

It's a nice place with lovely comfy seats while waiting..I enjoyed the seat I was brought to but do not enjoy speaking to a screen..

Very clean and very accomodating thank you singtel!

Interesting concept -No fix tables to serve customers. Charging tables for our phones. Long wait. Good if there are TV programs to keep children occupied while waiting.

Had to go here today to request/setup a Singtel landline (new customer). It's very disappointing that Singtel have so few (approx 8) locations on the island where you must go to register as a new customer. So 1 star deducted for that... (Why can't this be done online, or even in the "exclusive retailer" shops spread across the island?).
However, the sales/support agent (Royston) was extremely friendly, helpful and professional. Top marks.

I did what I had to do fast bit it was quite confusing ... nobody is ready to ask you why are you there.

Horrendous customer experience, your waiting time starts at 10 mins and increases to 60 mins thereafter??? Like a scene from Zootopia - SingTel Sloth Service...

worst store in singapore, slow and not responsive, bad customer service