Rena Riggs

Review of Sierra Air Inc

Just saw an ad for Sierra Air that said "we sweat ...

Just saw an ad for Sierra Air that said "we sweat the small stuff", well let me tell you my experience with them. I had a baseboard heater installed by my brother-in-law in August that had no thermostat, not too cold yet so I didn't worry much. Roll ahead to September and my BIL is busy, so I called Sierra air, they came out on a Friday and for 90$ gave an estimate on the baseboard and a thermostat in the living room also. The 90$ is out of my account in about an hour. The tech said they would call early the next week. Two weeks go by no call or message. After the two weeks, I finally call them and they said they had a big job in Incline (i thought they sweat the small stuff?) and that they will call on Monday. Monday comes......no call.....another week goes by with no call again.....So I call again that weekend and they say they'll call me the following week!!! They finally call back with the estimate of $490!! They just had to squeeze what was easily one job into two. It was just a quick 2-minute phone call with no acknowledgment of the constant ignoring. I felt like she just wanted to close my ticket, I felt sad and ignored. Sierra air not only does not "sweat the small stuff", they don't care about the little folks