Sheraton Tel Aviv Reviews

Sheraton Tel Aviv is a beautiful hotel fine dining very clean.I have not stayed at the mall but what I did go there for is for some business events two of them this year and both of them were excellent the staff were excellent the presentation and food were very good and the room was good audio visual equipment worked well so overall it was a good experience and the washrooms were clean.

In August of this year, I took members of my family to Israel, we chose to stay at the Sheraton in Tel Aviv as we were travelling with an eight year old who loved to swim in the ocean.

The Sheraton at my request arranged a private tour for us through Bein Harim of Jerusalem and the Dead Sea.

What a complete disaster the trip was and suffice to say we were left after the tour both angry and disappointed.

Our tour guide was a racist, he made several disparaging remarks about the Palestinians, refused to take us into the Muslim quarter in Jerusalem, his criticism of the occupied territories was again directed against his perceived enemy, and at one point he rolled down the window of the car and shouted at youth and seemed to think he was justified because they were Arabs

He drove like a maniac, took money from us to pay for the parking but pocketed it and did not pay the parking. He talked on the phone to his wife and generally spent most of the time in the car checking his phone.

He took us to tourist traps for lunch and shopping and in both places he received kick backs.

At the Dead Sea he disappeared and we spent twenty minutes trying to track him down.

We arrived back at the Sheraton quite late so I waited until the next morning and then laid a complaint with the manager at the Sheraton who agreed that I would not have to pay for the tour. I also discussed the situation with the front desk and I was satisfied that the matter had been dealt with.

When it was time to checkout of the hotel, much to my surprise I had been charged (discounted) for the tour. I refused to pay for my bill unless the charge was removed and agreed to discuss the issue further once I returned home.

Imagine my fury to discover that while I was on the plane, the Sheraton ran through the charge for the disputed tour and did this without my authorization.

I have tried to fight this with American Express but the Sheraton provided paperwork which included a fraudulent copy of my signature. According to American Express, I have to take legal action regarding this matter to prove the signature is not mine and was told to call the police.

I will never stay at a Sheraton again, I also highly recommend that no one ever uses the Bein Harim Tour company. If this review board is anything to go by it pretty apparent that Bein Harim and it's agent the Sheraton Tel Aviv do not care about customer service.

Shame on all of you involved.

UPDATE I stand by my review, the discounted charge was run through on my credit card with out permission or signature ( they do not have chip and pin ) Regardless what management has to say, what they did was unacceptable... Friends ask me about my trip to Israel and ask for recommendations!!! I tell them to steer clear of The Sheraton and Bein Harim!!!

Needs updating, rooms have defective balcony doors. Don't stay here if you want to be treated like a guest.

Because of Mazal. The manager of the tower club and the other nice employees.

Direct beach location, barrier-free, rich breakfast buffet, worn rooms

Renovated, clean hotel, European atmosphere. Really awesome

The rain shower head alone makes it worth it. Clean rooms and great service

High quality hotel directly on the beach. Modern rooms and great service.

A lovely Five Star hotel right on the beach in a perfect location in the centre of Tel Aviv.

Great hotel with fantastic sea view. Directly across the street from the Tel Aviv promenade with easy access. The service was great. Love the lavish Israeli breakfast. Room was clean and newly renovated.

Picture below is my view from the 17th floor.

Big Scam. They charge so much then no sea view like they claim when you reserve. No microwave no mini fridge!! Cheap. I stay in another Marriott hotel in Tel Aviv and was much cheaper and better service. I asked them to compensate me back for the lie of sea view and they did not do anything and Marriott said we can not do anything. They stole me. Scam Hotel!

Looks Amazing, very Clean.
Great service

Very nice hotel inside, close to the beach. Parking is a nightmare

Beautiful room and view, right on the beach. Delicious breakfast as well.

It is very easy to get there by public transportation and by walk there is also food in the area and view from the rooms is amazing

In line with the Sheraton standards. It's opposite the see.

As always, an amazing hotel. If I could give 6 stars I would. Staff is always pleasant and goes out of their way to take care of the guests. The views from pretty much every room are amazing and being right on the beach means an early morning or late evening, run or walk on the beach is simple and safe. It is pricey, but do some research. There are good deals depending on the flexibility of travel dates.

Good and reliable hotel, excellent service, top location

Hotel was pretty great. My one star reduction is for two things: Dinner in the Club Lounge is entirely vegetarian, and our room faced south into the neighboring building--they could see us and we could see them.

The food was just ok, and the service was bad. Good view of the beach.

Took 30 min wait/check in. This was after 20+ flight and hope hotel staff understands this.

Helpful staff , must try their spa and body massage

Highly recommend and love. We enjoyed massage, hotel services and staff

Perfect city sight, good location, good gym and SPA.

The hotel is beaten down. It is more like a 3 star hotel than a 5 star. On the positive side they are doing renovations and they are on the beach.

The hotel is wonderful and parking problems are very difficult. There is no parking and what is there is expensive.

Love the pool and club lounge! Great views. Place to stay in Tel Aviv!

Standard Sheraton rooms. Great proximity to the beach, though the rest of the neighborhood leaves a bit to be desired.

Was nice but the whole hotel had switched over to heat and I had to leave the window open to cool off. Also the room service seems to like to barge into the rooms. They were knocking as they entered the room.

Great location, right on the beach. Good choice of restaurants in the hotel, with good attentive staff. The whole hotel works to a high standard. Spacious public rooms. Close by there's good shopping, cafes and enjoyable nightlife.

Fantastic breakfast in the lounge. Great location. Amazing pool. Extremely helpful lounge staff. Only SPG hotel in Israel. A must stay place.

We spent Shabat at the Sheraton Hotel with my family.
The meal was correct but staff and more particulary ANATH who was a profoundly wicked and duplicitous person.

She asked us to leave the Hotel during our meal on Saturday because our baby was crying dueto pains dental instead to offer us help.

I don't recommend !

I will keep you if i will get a refund !

The hotel has seen better years. The rooms are dated and the furniture is worn and chipped. The buffet was ok. Not up to standards compared to other SPG/Marriott properties. The upside is that it has a great view and location. Very easy access to the local area. Unimpressed with the hotel staff. They wouldn't honor my platinum status because my company paid for my room. If I came back on my own time I probably wouldn't stay here. I would try the Renaissance next door.

Good hotel great stuff very helpful and friendly...wish was more selection of food at night to order to the rooms great location ..overall good hotel

After renovation, an excellent hotel, located on the first line near the sea

The french master classes wereheld there.The food was delicious and on must ssy it was very well organized .

Went out of their way to provide service during the corona period according to the guidelines

Luxury hotel on the beautiful beach of Tel Aviv...very nice rooms, great menu. Not cheap but recommended.

Very good service throughout the hotel. Staff are very knowledgeable. Rooms are clean and well kept. Great sea views. Breakfast was delicious with plenty to choose from. Great stay!

Need to cross street to get to beach Hotel room was nice and clean. Lobby staff was helpful

Fairly dated Sheraton property. Overall it was a fine stay but it was a bit underwhelming even for a Sheraton. Had a very slow check-in experience, waiting over 15m before anyone could get to me. The room was a little worn, air condition only really ran when you were in the room, leaving it musty when returning and not allowing any of our clothing or towels to really dry. It has good beach access and good views of the Mediterranean but didn't make up for the lackluster property.

We've had a wonderful three days here. The location of the hotel is excellent, right on the beach. Clean room with sea view, comfortable bed. Helpful staff.

Great location, rooms always have good layout and furniture (except for the fridge - not very cold and the kind that is stocked and automatically charges you if you move something), fantastic buffet, staff are friendly, etc.

Stunning hotel, on the beach, outdoor pool.
Beautiful spacious rooms, good service, excellent food

Tania did a wonderful job getting us an upgrade to a wonderful suite. Thank you to Tania and all the excellent workers at the hotel.

Avi

Good hotel great location service up to a good stay

Close to the port of Tel Aviv and one minute away from the beach.
Clean rooms.i do recommend for staying .

The staff at this hotel are beyond helpful, definitely the feather in the establishment's hat. Nothing was too much of an ask; always polite, smiling and composed. The premises are beautiful, the beds huge and comfortable, the beach nearby simply stunning. Breakfast is ridiculously good. Lots of local produce, tonnes of choice. Yes, they have indulgent choices for the Western palate (even pizza and pasta!), but I cannot recommend the local fish and fruit enough. Access to a gorgeous pool. Well deserved five stars.

Lots in the center of a cabin, located on the beach, easy to access you, parking lot nearby. The view from the hotel is amazing, the hotel staff are friendly, pleasant and pleasant. The food is delicious and varied with sea views. it was fun

To the Sheraton Tel Aviv Hotel, I arrived for a day at the spa .Make breakfast at the hotel for a double massage and use all the facilities .Sasons, a rest room and a swimming pool.The spa has great massage treatments. The staff is professional. The service is high. The place is pleasant and clean. ..

If you are visiting Tel Aviv this is the place to stay. Beautiful beachfront hotel on Hayarkon street. Beautiful views of Tel Aviv and the Mediterranean coastline. 30 min walk to Jaffa old port city. Easy to book tours of Jerusalem and other places of interest.

Hotel is amazing and beautiful.
The business lounge is spacious and the food is varied and tasty.

Amazing hotel! The staff is very helpful and the rooms are extremely clean! Will visit again!

A very high standard hotel, pampering spa and excellent food

Wonderful hotel near the sea and excellent cuisine.
Everything is super! From staff to rooms.
From delicious breakfasts to massage therapists and spas.

Nice clean hotel with comfortable beds. Excellent location by the beach Very good breakfast buffet.

I do not recommend this hotel. The rooms are old and do not look at all like the photos on the site. The terrace is SMALL (a chair for two people because there is no room for two). The breakfast is more or less correct but nothing justifies such a difference between the price and the quality of a hotel which I think has not been renovated in a very very long time.

Great location. WiFi could be better,
and mini fridge cooler. Front desk staff was exceptional.

Very nice and suitable for meetings and have parking hour and cost me 15 NIS. The service is also very nice. recommended