Sheraton Tel Aviv

Sheraton Tel Aviv Reviews

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4.3
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This hotel is grate if you are a Platinum Preferre...

This hotel is grate if you are a Platinum Preferred Guest other wise your experience may vary widely the club room is amazing I love the view and the staff is so nice and helpful I was vary impressed other then the fact thay dont offer late check-out for Saturday/shabbat (this is a much for Isreal hotels) I was vary happy with my stay and I don't think I have ever eaten so health in my life.

I know that this period (Corona) is problematic in...

I know that this period (Corona) is problematic in terms of the level of service in the hotels, and yet, the level of service we received in the Sheraton Tel Aviv was under all criticism!

Stayed at the hotel for 2 nights in the last week of August.
Although we booked a room and added a request for a cot, when we arrived the bed was not in the room.
We wanted to call reception but the phone was disconnected!
Not bad, we turned on the TV to relax but we saw that it is broken, channels can not be moved and it can not be turned off! A hotel technician had to arrive and for about half an hour he fiddled with the TV set to fix it.
We will continue. We were a family of 4, we booked 2 nights, but the room only had 2 towels and no extra blankets at all!
I went down to the reception, told them about everything. Did not bring. We fixed the phone. I called again, only the third time someone bothered to bring blankets and towels.
What more?
Breakfast - Corona meal served: only at waitresses. One waitress, young, at 5 tables. My wife does not eat milk. We wanted to know what milk is and what is not. The waitress does not know. Brought 3 small pastries - they are cold. Brought 2 small loaves to a family of 4. Not bad. We will wait for the main courses. We asked for a salad. Not reached. We wanted Belgian waffle pancakes (kids, that's what they like ...) The waitress replied that we only deserve one dish per family. What stinginess! I asked to speak to the manager. he arrived. Explained that this is the procedure. We did not agree. Brought at the end both. Why did she have to humiliate us in front of the manager ?! No salad has arrived yet.
We will continue. We went on a tour of the city. We returned - did not clean the room. Do not change wet towels. We got stuck without towels. We asked for a cleaning of the room. Arrived while we were resting at noon.
day after. They did not clean again. We gave up. We canceled the second breakfast and ordered delivery ...

Really really ashamed that this is a service you get for a vacation that costs 5,000 NIS.

Incredible staff - especially concierge staff - ac...

Incredible staff - especially concierge staff - acute attention to detail in every positive way possible. Make it a pleasure to want to never leave, but to return again and again to see new friends.

System kept giving error when trying to program th...

System kept giving error when trying to program the room keys so needed security to walk me to my room each time I went in and out in order that my room door could be opened. I then requested late checkout, and although I am a platinum member, which should make it free, the wanted to charge me $20 per hour late. BS.

Cool

We visited the Horizon Spa and ate breakfast at th...

We visited the Horizon Spa and ate breakfast at the hotel. Very pleasant and tasty, the high-class spa, the hotel's pool and breakfast are superb. It is a pity that despite the assumption of parking is still very expensive to park the car for hotel guests, far beyond reasonable in the region.

This place needs a complete revamp. Prices are hig...

This place needs a complete revamp. Prices are high and the service may be choppy at times. Overall, the location is pretty good but you'd need to suffer from that lack of elements.

This was a great location to stay! It was close to...

This was a great location to stay! It was close to many different places in the downtown area! It was great that it was right by the beach which made for great sunsets. I gave them 4 stars because when I got to my room, I had no wash cloths and there was hair all over the sink from the prior residents. But they did quickly rectify the issue and did a stellar job throughout the week.

I do not recommend it

I do not recommend it
Front desck, very bad attention to the passengers doing the check-in

I was shocked,

I was shocked,
So elegant...
And a dining room and buffet, wowww

Excellent location. Very central to the beach and ...

Excellent location. Very central to the beach and shopping areas. Staff is always really friendly and nice. Free Wi-Fi and paid parking available. The restaurant breakfast is really amazing.

A good and clean hotel. I wish the restaurant was ...

A good and clean hotel. I wish the restaurant was open in the evening during the week but there is so much food around that it's not even an issue. In fact it may be better that way! The bar is stocked and not too crazy. The staff are polite and helpful. Proximity to the beach is unbeatable.

Really nice hotel!

Really nice hotel!
The staff very helpful, a lot of variety of food and also the view is amazing!
The social area is very clean and open.

Too fine

We arrived at the hotel for a day of fun including...

We arrived at the hotel for a day of fun including breakfast and massage. The meal is perfect and very qualitative and varied. The massage is amazing by any standard. We were a group of ten people and everyone was happy with the massage. The spa is very pampering and includes a relaxation room with good infusions .. highly recommended !!!

Internet speed, coverage, and reliability is absol...

Internet speed, coverage, and reliability is absolutely useless. Room service is mediocre. Otherwise it's exactly the same as any other hotel. No chairs on the tiny balcony. Mainly, though, the internet blows. I could forgive everything else if it weren't for that.

Great location compensates for very poor lobby. Th...

Great location compensates for very poor lobby. The good thing is that it drove us outside the hotel and to the beach. There is a good breakfast restaurant called Calypso in the beach just opposite the hotel. The lobby at night looks like a shabby claustrophobic waiting area. Rooms are good and all have sea view. Make sure to hang 'don't disturb' sign if you don't wish to wake up at 8 am. Room service knocks in the morning to wake everyone up. Otherwise a nice choice.

The Sheraton in Tel Aviv provides a very fine hote...

The Sheraton in Tel Aviv provides a very fine hotel experience, coupled with the great service to their guests. This wasn't my first time staying there, & when I go back to Israel, I will make sure to stay there again.

The facility sits right across street from the bea...

The facility sits right across street from the beach, excellent location. Friendly and proficient staff.

My room has an odd layout. The window side is about 13 feet wide, but the room is shaped like a triangle, with the narrowest part of only 3 feet wide. Odd, right? Credit given to the front desk, they offered to change my room on the following day.

The breakfast was good. But for two days in a row, my eggs were not what I ordered. The first day, I ordered eggs over-easy, but it came sunny side up. For the second day, I ordered omelet without jalapeno peper; but they were in my eggs.

Overall, happy with the facility.

One more minor issue, the hotel seems to jave a shortage on washcloths.

Staff are fantastic and place is nice and clean. R...

Staff are fantastic and place is nice and clean. Rooms are reasonably sized and well appointed. issue is that it's very dated and feels like going back in time to the 80s. Views from the rooms make up for that though.

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I have stayed here several times over the years. ...

I have stayed here several times over the years. Its an old hotel that has been nicely renovated and does a nice job. The pool is nice and there is a good fully equipped fitness gym. If you can get a Marina Suite they are a good size and comfortable. It can be a little pricey for what you get depending on the time of the year, but worth a look and is only place to redeem Marriott / SPG points in Tel Aviv.

Sheraton Tel Aviv

Sheraton Tel Aviv

4.3