Sheraton, San Macros Golf Resort and Conference Center Reviews

Great hotel with all kinds of rich history! The restaurants inside are all delightful. We had our wedding there and I couldn t have been happier. The staff was friendly and accommodating. I loved the grand staircase leading upstairs. The decor is light and refreshing. Special place. Can t wait to go back and visit. Made many special memories!

Attended a wedding at this propery. The garden outside where the ceremony took place was very nice lots of shade. The reception area was setup to allow for space and conversations. The ballroom and dance area was lovely not overly crowded but a great area.

One of the oldest resort in state of Arizona clost. to 202,101, I _10 frw and heart of Chandler downtown

Our stay was great. None of the 1 star reviews make any sense. The only issue we had was hair in the bed (it wasn't ours). But it wasn't a big deal. The pool was awesome!

Some of the rooms are under remodel, but great historic resort, fantastic restaurants nearby

This resort is one crazy cool place! Centrally located, my preferred south east valley spot! :)

At check in staff was everything but friendly. Booking was done via my corporate travel agency who also provided payment details, yet the hotel did not acknkwledge that and tried to charge my private card.

Room was spacious but poorly equipped, could use renovation, especially for that price.

First impression is that the rooms are stuck in the 70s and needs an update. The dorm room ironing board is cheap and the furniture is very outdated

Always a pleasant and beautiful place to visit. Staff is very friendly and its always relaxing.

This place is beautiful. I've only been here in a couple of the banquet halls and they were wonderful. I recommend putting on a banquet here anytime.

Excellent customer service. Staff would go above and beyond for us. Clean rooms, clean premises.

Love this hotel & it's history but disappointed in the quality of some of the convention services & housekeeping/maintenance day to day work. Restrooms consistently out of TP over 3 days, breakfast food cold, the cart was not available or did not offer to drive the lady with the foot cast to the lunch pavilion. Hoping it was a fluke...

We stayed here while attending. my ladies, granddaughter's wedding and her grandsons graduation from high school.
I would normally give that facility a 5 star rating. however,

The room is nice and spacious, but lacks the amenities I would expect, such as a microwave and refrigerator. There's a large balcony as well with a table and two chairs overlooking a good view of the courtyard. The front desk staff have all been friendly and helpful, and the maid service is good. The location is a nice central spot in Chandler, with easy access to the freeways and not too far from the major Phoenix area attractions. The grounds are beautiful, and attending a wedding here as well, the events facilities are quite nice. The historical aspect of the hotel adds to the ambiance. The food provided by the hotel for the event was sadly a little under par, but most of the guests seemed happy enough. We were sad to find the elevator in our section of the hotel out of service for at least several hours on our second day, and have not returned yet to see if it is yet repaired.

I was so disappointed in how the grounds were maintained. The property was under construction which was not the problem however, I can t believe the hotel manager would allowed his property to be so Unkept.The construction companies had left broken tiles over multiple parking spaces, the back of the parking lot where they kept storage for the Construction supplies were thrown around with broken boxes everywhere and the gates had been left wide open to the point that we could barely drive by that part of the parking lot. I found razor blades in the rocks near our room, a dog was barking from another room, the trash can near the elevator was over flowing onto the rocks the whole weekend and there were white claw cans in the court yard in the grass. Plus, the elevator looked like it had not been vacuumed in weeks.. you would have thought with everything going on with Covid they would made sure their property was a little more cleaned and presentable.

The suites are huge and the staff is pleasant and helpful.

Friendly staff, however super dirty pool, needs a face-lift.

Very clean and well maintained. Nice and quiet. Excellent set of amenities.

I attended a wedding. It was beautiful . The cocktail party was in the antiroom of the lobby. The ceremony was outside surrounded by Palm Trees. The reception, in the ballroom was spacious with lots of room for dancing. The DJ kept the party moving right along. The food, and desserts were delicious. I would highly recommend if you are looking for a wedding venue to look here.

We chose to stay at the Crowne Plaza for our wedding, along with everyone flying from out of town. We started looking at hotels one year prior to our wedding for proper planning and were told all rooms/ lobby would have renovations completed by that time (12/15/19). This is why we chose this hotel as well as the great location in Downtown Chandler. When we arrived, none of the renovations had been done, they were just beginning. The rooms are very run down, the property is quite old. There were holes in the walls, the rooms smelled of smoke, overall very poor condition. The elevator near our rooms was broken. We had to drag large suitcases up three flights of stairs or walk to the complete opposite side of the property to use the other elevator, which was very far away. My future mother in law is in a wheel chair, which made this very difficult/ frustrating. Even more frustrating was the front desk response. They could care less that the elevator near us was "undergoing maintenance" and said to use the one on the opposite side of the property. Never an apology. For our second night stay, we moved into the presidential suite. Again, extremely outdated but at least it was clean. Since this was our wedding, we had a ton of stuff to move from one room to the presidential suite, again with NO elevator. After moving as much as we could in one trip...the key to the new room doesn't work! The key the front desk just gave us. So, now we bring everything back, go back to the front desk, ask for a key that works but again, no apology. The front desk staff wasn't friendly/ accommodating at all. Considering we chose this hotel for our wedding guests it was extremely disappointing. We also had incorrect charges billed to our room. Would not stay here again or recommend.

Good option of accommodation, account has green areas, nice rooms, good cleaning excellent attention.

Comfortable beds, clean, near lots of great places to eat

Great service from the hotel and bar staff. Location is amazing as well. Walking distance to all of the restaurants and bars. The property itself needs a major renovation. Everything from the grounds to the rooms. Great experience otherwise! The staff was as good as any 5 resort in Scottsdale.

Friendly staffs.Neat rooms with big beds.
Great location and affordable

Law office of Darrell Duncan

Lmao. You sound very needy. And not buying the elevator story.

I took my son for the electronic golf. It was a lot of fun and the service was great. Even though we use the Groupon, they treated us with as much respect as if we had paid cash and paid more to them.

Went to a conference. Building was old. Would rather stay somewhere else.

Quiet stay. Nice rooms. Access to the rooms is outside, so dragging your bags through campus in the summer is not spectacular.

This place is great. Spacious rooms. Delightful employees. Close to restaurants and bars. Heated pool. Only downfall is coming from NC, my room didn't have cold water, borderline lukewarm water. Not sure if it is an AZ thing. But that is the only complaint I had.

Here for a conference. A bit dated and in the process of renovation, but excellent service and food. Love the location and outdoor spaces. Wouldn't mind coming back.

Pretty terrible experience. Hotel is fine but tired and built with a layout so confusing that even the workers there couldn't find their way around. That's saying something. Be prepared for a 5 - 10 minute walk to your room, and you'd better hope it isn't raining.

The included breakfast was mostly boxed cereals, frozen waffles, and watery eggs. Rooms are serviceable but tired, but the biggest issue was a non-functioning lock system that meant I couldn't get into my room without having one of the service personnel escort me. That, as you can imagine, got pretty old pretty fast.

Loved this place. Great staff great rooms with balconies, great fitness center, and walking distance to great restaurants in downtown Chandler!

Fun town, everything is in walking distance. Come see the tumble weed tree at Christmas time. But anytime is a great time to visit

I went there to HERTZ car rental
They went above and beyond as well

Dropping off Hertz rental car, which worked fine. Did not get to experience the hotel.

Rooms are nice, grounds well groomed, near by shops and restaurants. All good.

Location is good and central to Chandler, with several shops and restaurants in walking distance, and the golf course attached. Rooms are large and well kept, good climate control. Pool and hot tub and other gathering areas are relaxing and away from high traffic areas. Bar has a decent selection of local brewery beers. Good water pressure and hot water temperature for the shower. Staff was amenable to a number of special requests without issue.

Very nice resort in downtown chandler, close to plenty of bars and restaurants. They allow dogs, but your room must be on the first floor and there is a $25 fee per night.

There is construction in the parking lot making access a little more difficult. Great location and good work out room

Amazing lobby atmosphere! The rooms are way large, and although you can tell they need updating they are very well kept up. excellent customer service!

Room 383 on the west end All i could here was the club music till 2am as soon as that shut down.it was non stop engine revving from the ghetto behind it . Sorry but super u unsatisfied. No not sorry if u want a good night sleep dont stay here because theres not responsible for not making there rooms sounds proof.strait up joke!!!
Strait refund!!!!

Everything is great, staff friendly, drinks are good. Little pricey but very good.

I had a business meeting at this location. Great facility.

Since I arrived to the hotel I was disappointed because the pictures on the website are not the same of how looks the hotel. The hotel looks careless, unsafe, trash for everywhere and smelling of cigarettes. The night was a nightmare.The room is divided by one door, this makes think this is the same room because you can listen conversations and noises coming from the other room and by the way they did not stop slapping the door all the night. At 12 am someone knocked my door while I was sleeping. I opened it carefully because knocked many times, a woman with a girl were there, she apologized because by mistake knocked the door. At 2.06 am another person knocked my door, Gosh I did not open it because it freaked me out a lot, my husband was sleeping. I could not sleep until 4am or 5am.

Catered "high tea" for 28 ladies! Done beautifully! Set up impeccable, servers delightful! Great event!

It's not as bad as it could have been, but it definitely wasn't what we were expecting. The lobby and main outside entrances are nice, which is what is shown in pictures, but the rooms are not so great. Firstly, I was under the impression that the hotel was actually on a golf resort, when in fact, it is next door to a golf resort. Secondly, the room entrances were on the outside of the buildings. I wasn't expecting that. Lastly, the rooms were older, but you could see the effort to make them look up to date. I do appreciate the effort. The drapes, headboards and decor were up to date. The location is less than a mile away from the chandler performing arts center, which was my destination, so by default this was our choice. Not entirely bad, just know what to expect.

Be very careful at check in. Clerk collected our name, address, email, and phone number then immediately sold it to a group of 3rd party companies and now we are constantly being bombarded with scam emails and phone calls. I m so disappointed in the San Marcos Hotel. My family has been coming here for 80 years and now we will no longer be guests. I cannot believe how many calls and emails we have received. It is constant harassment. I m changing my phone number it s so bad

Beautiful resort right in the heart of downtown Chandler.

Had family come in from out of town and stay here. We met them for some cocktails. The atmosphere was pleasant yet dated. The concierge was super friendly and helpful. They provided us with plenty of restaurant recommendations as well as a local shuttle that is free on the weekends.

Hotel was comfortable, rooms were large with patios or balconies. Staff was friendly. Location was nice - walk next door to San Tan Brewery for a real treat!

Clean, comfortable rooms. Room service was excellent. No robes, no newspaper available. Desk staff could have been friendlier at check-in.

Tub didn't drain properly. Elevator was broken that went to our third floor room.

The resort was beautiful. Rooms were clean and well laid out, grounds were well maintained, and the pool was great. Very close walking distance to 5-10 excellent restaurants. Great spot to stay in Chandler if you don't want to have to leave the resort!

Most comfortable bed I ever slept in! The plush pillows are wonderful! Best night sleep that I have had in a very long time!

The hotel was clean. The outside light outside my room was damaged on the ground but everything else was good.

Nice clean rooms but a bit annoying to get from check in to the room.

Decent hotel. Quite aged and in need of some updating

Nice location and close to downtown Chandler. Simple little cheaper than others resort. Nice hotel room and clean.

Employees of the hotel s house keeping rifled through our stuff and stole debit cards. They have already been used for fradulaent transactions

The rooms are spacious and the price is decent. However, the breakfast is terrible and service was shockingly poor. I wouldn't recommend this hotel, but it's the first time I've stayed in the area and can't recommend an alternative.

The room was very well put together and clean. The bed was very comfortable and the bathroom was also nice. The pool was also great, a lot of clean towels available, varying depths for the pool and poolside service also.

Needs some updating and there was no Wi-Fi for our meeting. Kind if weird.