Stephanie Parker

Review of Sheraton, San Macros Golf Reso...

We chose to stay at the Crowne Plaza for our weddi...

We chose to stay at the Crowne Plaza for our wedding, along with everyone flying from out of town. We started looking at hotels one year prior to our wedding for proper planning and were told all rooms/ lobby would have renovations completed by that time (12/15/19). This is why we chose this hotel as well as the great location in Downtown Chandler. When we arrived, none of the renovations had been done, they were just beginning. The rooms are very run down, the property is quite old. There were holes in the walls, the rooms smelled of smoke, overall very poor condition. The elevator near our rooms was broken. We had to drag large suitcases up three flights of stairs or walk to the complete opposite side of the property to use the other elevator, which was very far away. My future mother in law is in a wheel chair, which made this very difficult/ frustrating. Even more frustrating was the front desk response. They could care less that the elevator near us was "undergoing maintenance" and said to use the one on the opposite side of the property. Never an apology. For our second night stay, we moved into the presidential suite. Again, extremely outdated but at least it was clean. Since this was our wedding, we had a ton of stuff to move from one room to the presidential suite, again with NO elevator. After moving as much as we could in one trip...the key to the new room doesn't work! The key the front desk just gave us. So, now we bring everything back, go back to the front desk, ask for a key that works but again, no apology. The front desk staff wasn't friendly/ accommodating at all. Considering we chose this hotel for our wedding guests it was extremely disappointing. We also had incorrect charges billed to our room. Would not stay here again or recommend.