Sheraton Grand Sacramento Hotel Reviews

Fantastic hotel. Great staff. Unbelievable breakfast buffet. Our only complaint was the awkward and kind of expensive parking. But, not untypical for a big city. (We're from a much smaller town) All in all a great experience.

Nice hotel, friendly staff. Large areas to sit or walk around. Convenient parking garage right across the street (for self parking). They also offer valet service. I was there for an event that was hosted by another company, but would recommend this hotel based on my own experience.

Great service and breakfast buffet!! Rooms weren't too impressive as they weren't as clean as we expected them to be. All in all a decent experience

The hotel staff is great. The rooms are huge. There are many great bars and restaurants around the hotel. The rooms are very clean. Can not comment on the food inside the hotel but honestly there's no need to eat on the property when there are so many options near by.

Beautiful! I attended a workshop in one of the meeting rooms. Very nice place..

Reasonably comfortable bed, and the view was nice, but the rooms themselves were nothing special.

We stayed at the hotel for a conference and it was comfortable and classy. I docked stars because the bathroom doors in the rooms squeak loudly and don't stay open. The water for the shower also took over 10 minutes to get hot.

Nice hotel and location near restaurants and walking distance to several more. Service has been excellent.

The expertise was pleasant. The event was organized. The rooms for the sessions were a bit small

The public facilities were top notch. All of the staff that were encountered were always polite and helpful.

The room was clean and nicely decorated, but small. There hand towel bars, but none for our bath towels. We paid $20 extra for a fridge. It was about 24" cube. Not much if you REALLY need a fridge. Curbside was easy, check-in counter was not as well organized as it should have been. Good thing it wasn't super busy when we got there. It wasn't a bad experience, just ok

Nice hotel and great location for the convention center.Service has been excellent, Staff was friendly and helpful.

Great staff, pool was well maintained, only draw back was no hot tub, but nothing to down grade rating.

Comfy. Rates high but rooms are clean. Nice executive lounge for the area.

Nothing special,Valet and bellhop was fantastic......Managment needs lots of training! They are not better then their customers...that being said it was an okay stay,wife said she had the best burger.

Very nice hotel, but nothing comes included. Internet, parking and breakfast are all extra, which is fine. There are some nearby hotels that include free breakfast and free internet which may be important to some.

It's very nice. No pool right now, it's under construction. Downtown. Parking is expensive.

So bad they did not refund my deposit!! Also staff unhelpful also a bad location

3 stars only because I didnt actually stay there but I went there for a martial arts event F2W (jiu jitsu) and it was fairly easy to find

Front desk crew really demonstrated excellent customer service skills.

Clean enough rooms. A little dated old hotel. Narrow halls. No refrigerator. Limited check in staff... long check in line. Seems like a good location. Lots of government employees with badges around. Limited valet parking... sometimes full. Outdoor pool with handicap lift and 3 lounge chairs, get there early if you want a seat. Soft beds.
Not quite sure what makes this a 4 star hotel.

Convenient & accommodating hotel located in Sacramento close to convention center.

Rooms are nice and the staff is very polite and helpful, I would definitely stay there again.

In midtown. I stayed for 7 days. It's a lot better then most hotels. Good food. Nice people.

Nice hotel right in the middle of downtown next door to the convention center so very convenient.

You can buy coffee & get great Wifi. You can rent a room and get no Wifi, unless you're a "member" and then it's mediocre at best. The first chronic signs of a failing hotel. Don't stay here.

Clean rooms and friendly staff. Beds are very comfortable. I like how the window had a bench seat for sitting by the window and reading. Great location as well!

Very nice rooms and I viewed a glorious sunrise right outside my room window!

It was easy to find the room for the event and the hotel staff was helpful and kind.

I cannot state enough how helpful their staff was especially Ms. Jessica at the front desk. We came with a large party of students and she took her time always with a smile to help us navigate the room assignments. I recommend when you stay here that you speak to Ms. Jessica she has customer service skills that are impeccably honed to take the anxiety of hotel stays off your shoulders...

Overall a very well kept property. Docked a star due to some silly things like the lack of free internet and inconvenient, expensive parking. But this is a nice hotel worth visiting.

Centrally located. Nice rooms. The bar is very well stocked (had a little nightcap there). The building (exterior) it is in is quite old but is a lovely architectural style. Everything inside is completely up to date though.

Came in for a few drinks. Not as modern as some of the newer places, but the bartender and drink were good.

Had a conference at the hotel. The hotel was very accommodating. Had lunch there, the food was great! Would definitely go back.

Room was very clean. Comfortable bed and pillows. Close walk to the state capitol. The all you can eat breakfast was pretty good.

A Nice Place
I'd give this place a 5 but for 2 things - The food (The menu is just too eclectic for me) and an unfortunate incident with the night time Parking Valet.
Room was nice, housekeeping was very good and the staff was accommodating.
The food menu contains way too much "Fancy Nancy" foods. Although the kitchen accommodated my requests for just a normal hamburger, I had to specifically ask for it. Same with just pancakes for breakfast - "We have a nice Buffet Sir" Yes, but I did not want to pay $27 for 3 pancakes and coffee.

The hotel has a Club Level however it is really just a room to have a snack and some coffee. They have a really cool coffee machine though!

There is quite a homeless problem near the hotel but the hotel seems to have plenty of security - near the hotel property.

The exercise room was marvelous. I mean totally modern machines and plenty of them along with free weights. Great place! The pool? Meh. Not heated enough and in need of repair.

I must say, Yvonne at the front desk and Joe the Daytime Parking Valet Supervisor was superb. Also, the staff at Morgans went out of their way to make us comfortable.

Christian - The Night Valet Supervisor needs to find another vocation. This young man has no business interacting with guests. I've shared the details with his supervisor and my hope is Christian will be reassigned or at the very least receive some customer service training. (Arguing with a guest, accusing me of racism is unjustified and was way out of line)

Again, a nice hotel. I'd stay there again but probably would self-park.

This is the worst lodging experience that I have ever had, to be honest. No complaints about the location and the check-in process - it was quick an easy; however, what has happened next cannot be a standard for a 4-star hotel.

We have arrived to Sacramento for a local event. Upon checking in, we dropped our bags and left the room. After the event, we came back and rested for 30 minutes on top of the sheets (this is important).

As we were ready to go out, we discovered that one of the beds hid an unexpected fecal matter that looked like a skid mark on the sheet under the cover.

We were not able to contact the front desk or service, as the room phone did not work. Thus, we waited for 20 minutes downstairs, as the understaffed front desk personnel was trying to help multiple large groups.

Once we explained our shituation to Nathan Wakeen, Director of Front Office, he has reached out to the cleaning crew supervisor to address the issue. He has informed us that it will be taken care of, so we can leave for now and "figure it out the rest later".

When we came back later that night, the issue was addressed, though we had to double check the other bed as well.

In the morning, when I talked to Nathan again, he has informed me that the cleaning supervisor looked at the freshness of the matter last night and determined that it was not due to the cleaning crew s oversight or fault. Therefore, it was insinuated and hinted that we were the ones responsible for this!

This is simply outrageous! I definitely did not expect the outcome like this, especially given that this is not a budget motel and they should have much higher standards.

I will not ever stay there again and would advise everyone else to stay away!

The gentlemen at the bar were extremely courteous when we stopped by for drinks. I was impressed with the service!

A wonderful experience. The historic Public Market section of the hotel is a great addition to the experience. Staff provide very peronalized service. Highly recommended.

Great hotel, fair room rates, if you are there as a room block valet parking may be cheaper than self park so call ahead to ask.

Just wanted a room overnight for new years downtown. I almost didn't check out on time because the bed was too good. Alo there's a great bar.

Poor customer service with extremely long wait times (left on hold for over an hour). Even after the hour long wait, the staff was robotic and made it a very difficult to book a reservation using my hard earned bonus points - even as a Gold Member with >2 years tenure as a member.

We had an amazing lunch at the restaurant. Chef Vincent was very nice and very welcoming.

Came here for a work conference. The facilities and the conference rooms were very well kept and the staff very helpful.the rooms were a little on the cold side but other than that very professional and clean.

This hotel is beautiful. The staff is very friendly and helpful. Plenty of amenities are provided within the hotel itself. The room service was a bit on the expensive side but worth the convenience after a long day of travel. I would certainly stay here again.

The hotel is situated close to the convention center. Staff are very friendly and helpful. Nice open bar area that looks out to J street. Drinks are not particularly strong but good overall.

I've been going there twice a year for four years now and they always give great service!

Good atmosphere not so good drinks..awesome place to check out once

Rooms were great. The service is terrible. Not enough staff on this property!!
I waited 15 minutes to check out and another 15 minutes to get my bags.

We met fiends staying at the hotel in the lobby. It was an excellent place to meet: spacious with plenty of seating, not noisy, and very comfortable.

Stylish hotel. Love their bar downstairs. They have tasty dishes.

I am doing this review based on the service I have experienced during nursing conferences I have attended here over the years.
The Staff here are very kind and helpful. The food served is consistently good and the conference rooms conducive to learning.
There is a garage across the Hotel which is convenient and they validate our ticket during the conference. It is only done for this one garage and no other so be mindful of that. I do not know if that is for every conference held here or dependent on case to case basis. They have valet parking as well like other Hotels.

I didn't stay here, but was here for a class. Nice setting.

We usually stay at the embassy suites when we come for symposium every august which by the way is amazing but they switched it after 4 years there to Sheraton smh being cheap I guess umm where do I start the pool was under construction no jacuzzi you have to pay 22 dollars for breakfast when you pay over 130 for a hotel room you expect your breakfast to be free smh I guess not. Only thing that i enjoyed for 2 days was the fitness room trying to get my mile time under 13 min.

I've been here more than once for meetings in the main ballroom. Hotel is spacious and classy. I love the copious seating on the main floor to sit and relax or talk to friends and colleagues. Parking is convenient just across the street. I did not stay here but location is very central!

Staff are very helpful. Layout is odd with too many stairs in the lobby but elevators are good.

Bunk in with a friend staying here. The hotel very nice and reasonable parking hard but I I beleiave hotel customers can still park their cars in the garage across the street for a better deal the area feel fairly safe it was very busy with com goers. Unfortunately I forgot to take some pics but I may be back for the summer con!

Very nice hotel. Check in and valet is fast. Our rooms were clean and we'll kept. Our room came with an empty small refrigerator, great for storing our kids snacks, was an unexpected bonus. Downstairs Lobby has a bar and restaurant. The gym is adequately stocked with machines and free weights while the 4th floor rooftop swimming pool small for the venue and lacks a jacuzzi. The hotel's location is in the heart of Sacramento and is conveniently located within walking distance to most restaurants and attractions, which is the primary reason for my booking my stay here. Overall, I really enjoyed my stay and will stay here again. Highly recommended.

No fridge, no microwave, room was super hot and ac wouldn't keep up even set at 66. Lacked in bathroom had to request, room was small with 2 doubles for being in a "suite" on the 12th floor. Cable TV was limited (no Disney channels) had to pay for wifi, and pay for parking (25.00 a day). For people who were fleeing the fire that were military, could have provided them with free wifi my opinion. For being a "pet friendly hotel" they had no place for dogs to "go".

We came from Tahoe and made a late decision to stay in Sacto since the snow storm coming over the Pass was unexpected and a bit hairy! Ended up eating in their bar and it was surprisingly delicious! The waiter was a very kind young man whom we enjoyed very much. The valet guy was very nice as well. Very impressive young man! Very kind and helpful. We will definitely stay here again! Oh, and right by the Promenade, so a great place to walk our doggie, even let him run a bit off leash. :)

Very nice, classy hotel. Was there scouting location for an upcoming business event. Staff was very informative and attentive. Look forward to doing business with this hotel.

It was fabulous our church had our dinner there and those stairs felt like I was Cinderella thank you and have a very blessed day

Large facility that catered to the conference's every need. Very professional and attentive and would recommend to anyone.

Very nice, great hospitality, room keys were an on going challenge for us being they said deactivated which was an big inconvenience. Loved the bay windows offering an fabulous view of the city.

Stopped in for drinks with a friend who was staying overnight. Welcomed warmly even though I wasn't the guest. The rooms were immaculate, the facities were gorgeous. The bar was very nice. Upscale but not intimidating. Plan a stay of my own soon.

Clean and comfortable rooms with nice views of the city. Fitness center is nice too!

We stayed with a large group. Someone else was suppose to take care of my room charges. Hotel charged my card instead of theirs. We tried multiple times to contact the accounting dept, voicemail & email, and they **never** responded. I couldn't even get a copy of my receipt.

I was attending a large event at the convention hall across the street,and still the Sheraton staff was helpful and the bartender was super courteous and remembered me. I was impressed with the customer service given to someone who wasn't even a customer! thank you.

Helpful responsive staff. Well maintained. Great location for access to the state capitol.

Great hotel. Convenient location, beautiful lobby and bar, and comfortable room. The gym was well equipped also.

stay was very bad i didn t even get to take off my shoes before i saw a bed bug . after a long 10 hour drive i was hoping to relax but i guess not , and they had the nerve to offer another room ... no thank u i will take my money elsewhere although the place is really nice

The hotel said they had a refrigerator in the room but no they did not.

Went on a conference & my employer pd. for for the room. My credit card was charged for the 3 nights. It's been over 3 wks. and yet have not received credit on my credit card. I call several times and i am told credit in coming... sooo dissatisfied.

Great stay. My only small criticism is that they are short staffed on busy weekends. ( one line to check in people and get guests sorted out ) When they are really busy, weekend staff gets overwhelmed. This was the same hotel we stayed at 2 years in a row. Great and kind staff. We will stay here again. We had a great view in room 1631. Very relaxing and helpful concierge and parking staff ( Thanks Rolando!)

The Sheraton is always a nice place to visit, and I am grateful for their help in running my favorite con SacAnime

This is a business hotel. I have been here many times. Rooms are OK. Food is OK. The service is very good. The public spaces are great and the beer at the bar is reasonably priced. When I have a choice, I prefer to stay at the citizens hotel about a block away.

Very hospitable staff, very clean. Very crowded area though

Went to a wedding at the hotel. The food was better than expected for typical hotel food. Nice decor inside. Parking options are expensive. About $30 for valet and $12 for self parking across the street. Ended up parking a block away for $5 on the weekend.

We had a very lovely work Christmas party. Very well decorated and their staff was very accommodating very inviting atmosphere

Was charged $50 incidental charge for carry out food was not told when I checked out at restaurant. Credit card fraud beware of there scam there. Got $50,back several days later no apologies from hotel management. Room was dirty especially under tv table in room not worth the money

I attended the hotel during SacAnime. The hotel seems pretty clean and the staff are knowledgeable.

Accomodations are adequate but nothing all that special. Never had a credit returned for having my dog here for one night in a kennel (with no damage whatsoever). Rooms are pretty dark, and the bar is quite pricey, but it's an interesting part of town and within walking distance of a lot. You know what you're going to get, and is very much so a convention hotel.

Love Rhys Place! Great Food! Wonderful Service! Magnificent Ambiance!
Will Return Looks Like A Nice Week End or After Work Hang Out Spot

Great service. Rooms were very clean and quiet. Bed was incredibly comfortable. I didn't care that the hotel was so pricey and you still had to pay to use the in room wifi. Other than that it was a pleasant stay.

Great space. Good service. Close proximity to capitol. Only meeting drawback is downstairs ballroom attendance requires schlepping upstairs to bathrooms.

So clean, great venue for any and every kind of event

Close to convention, decent staff and turnaround time. I've only been at this hotel for conventions so I am not sure on how much more improved service could be upheld on less busy times. Cons: even at a 5 star, I will not ding because of amenenities it doesn't provide. Fridge and microwave should be standard, wifi should be standard. Shouldn't have to pay for extra.

What was great? The concierge was terrific. When I asked about walking to a Walgreens after dark, he advised me against it for my safety. He gave me some good recommendations and was very helpful.
The hotel has a water saving program and if you participate, the maid comes every 3 days instead of daily, so they were environmentally friendly. In exchange for participating, they gave us a card each day that was good for either $5 off food or beverages in any of their food venues or 500 club points. I thought it odd that there were no towel bars in the bathroom though, since people participating in the water-saving program would need to hang up their towels to reuse them.
Their pillows were wonderful. They have 2 kinds of pillows on the beds: down alternative and a feather/down alternative mix. I loved the mixed pillow.
They have a fitness room with up-to-date equipment, a swimming pool, a restaurant, a Starbucks coffee shop, and a bar; and for certain guests they have a club room. There were ice machines on each floor.
The rooms were nice - I had a king-sized bed, a small table with a comfortable chair, a window seat, and a nice city view. There was even a retractable clothes line in the bathroom.

The bad? Only some rooms had refrigerators and there were no microwaves. Maybe I'm showing my middle-class roots, but if moderately priced hotels provide refrigerators and microwaves--it seems like a given that higher-priced hotels would provide the same amenities. I had to chill bottled water one bottle at a time in an ice bucket. Since some members of my 44-member group had refrigerators, I requested a refrigerator for my room, but I was told there weren't any; however, a few days later I encountered an employee who was delivering a refrigerator to another room on my floor.
The television service was so-so. After the first day, the on-screen guide didn't work and several channels had been removed from the line-up. I guess they don't expect their guests to spend much time in their rooms watching TV.
There were beverage vending machines on about four floors of the 25-floor hotel. A sign on the 2nd floor indicated where the machines could be found, including in the fitness room, but I couldn't find one there. One machine only accepted cash, but wouldn't take my bills, so I had to go to another floor in search of a different machine.

Despite repeated tries I simply could not get anyone to answer their front desk. The phone just rang and rang. This was not at an odd hour but 6:30 pm last night. A half hour after trying and then waiting and trying again I went downstairs only to wait in line. Thankfully a nice gentleman was helpful with my questions, what time was check out and a question about the Wi-Fi. Later that evening I discovered there was no shampoo so I tried the same routine. I got the same results except this time I just gave up. Terrible service and this was my first time staying there.

The hotel was ok. Could use some work in the rooms but for the most part good. Handles chipping and some furniture peeling but for the most part good!

This is a great location near the airport, around places to eat and old town.
The rooms are pristine and tidy. The quality of the hotel inside is very nice.
However, the area is a bit sketchy but that is nobody's fault... Homeless have nowhere else to go therefore they flood around the parks and stores.

This review is only for conference facility and food/snacks during the conference. Conference rooms are comfortable and well maintained. The temperature was good. Had conference lunch which was surprisingly good, from the salad to the entree (beef) and the dessert (cheesecake). Overall, a good experience.

I attended a work dinner at this hotel. Their banquet facility was nice and their staff friendly. Their food was decent catering food and above-average, but not very memorable. Also the cash bar was overpriced.

Absolutely great. Excellent customer service. Clean place. A+.

By far the best hotel on our road trip. The service was impeccable and the buffet breakfast was a delight to wake up for! The only downside was that our room smelled quite musty, but we were so tired that we were able to get past it quite easily. This hotel has made Sacramento the best town on our trip thus far, would love to return some day.

Good rooms, location near restaurants and walking distance to several more. Service has been excellent.