Al Bartos Review of Sheraton Grand Sacramento Hote...
A Nice Place
A Nice Place
I'd give this place a 5 but for 2 things - The food (The menu is just too eclectic for me) and an unfortunate incident with the night time Parking Valet.
Room was nice, housekeeping was very good and the staff was accommodating.
The food menu contains way too much "Fancy Nancy" foods. Although the kitchen accommodated my requests for just a normal hamburger, I had to specifically ask for it. Same with just pancakes for breakfast - "We have a nice Buffet Sir" Yes, but I did not want to pay $27 for 3 pancakes and coffee.
The hotel has a Club Level however it is really just a room to have a snack and some coffee. They have a really cool coffee machine though!
There is quite a homeless problem near the hotel but the hotel seems to have plenty of security - near the hotel property.
The exercise room was marvelous. I mean totally modern machines and plenty of them along with free weights. Great place! The pool? Meh. Not heated enough and in need of repair.
I must say, Yvonne at the front desk and Joe the Daytime Parking Valet Supervisor was superb. Also, the staff at Morgans went out of their way to make us comfortable.
Christian - The Night Valet Supervisor needs to find another vocation. This young man has no business interacting with guests. I've shared the details with his supervisor and my hope is Christian will be reassigned or at the very least receive some customer service training. (Arguing with a guest, accusing me of racism is unjustified and was way out of line)
Again, a nice hotel. I'd stay there again but probably would self-park.
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