What was great? The concierge was terrific. When I...

What was great? The concierge was terrific. When I asked about walking to a Walgreens after dark, he advised me against it for my safety. He gave me some good recommendations and was very helpful.
The hotel has a water saving program and if you participate, the maid comes every 3 days instead of daily, so they were environmentally friendly. In exchange for participating, they gave us a card each day that was good for either $5 off food or beverages in any of their food venues or 500 club points. I thought it odd that there were no towel bars in the bathroom though, since people participating in the water-saving program would need to hang up their towels to reuse them.
Their pillows were wonderful. They have 2 kinds of pillows on the beds: down alternative and a feather/down alternative mix. I loved the mixed pillow.
They have a fitness room with up-to-date equipment, a swimming pool, a restaurant, a Starbucks coffee shop, and a bar; and for certain guests they have a club room. There were ice machines on each floor.
The rooms were nice - I had a king-sized bed, a small table with a comfortable chair, a window seat, and a nice city view. There was even a retractable clothes line in the bathroom.

The bad? Only some rooms had refrigerators and there were no microwaves. Maybe I'm showing my middle-class roots, but if moderately priced hotels provide refrigerators and microwaves--it seems like a given that higher-priced hotels would provide the same amenities. I had to chill bottled water one bottle at a time in an ice bucket. Since some members of my 44-member group had refrigerators, I requested a refrigerator for my room, but I was told there weren't any; however, a few days later I encountered an employee who was delivering a refrigerator to another room on my floor.
The television service was so-so. After the first day, the on-screen guide didn't work and several channels had been removed from the line-up. I guess they don't expect their guests to spend much time in their rooms watching TV.
There were beverage vending machines on about four floors of the 25-floor hotel. A sign on the 2nd floor indicated where the machines could be found, including in the fitness room, but I couldn't find one there. One machine only accepted cash, but wouldn't take my bills, so I had to go to another floor in search of a different machine.