This is the worst lodging experience that I have e...

This is the worst lodging experience that I have ever had, to be honest. No complaints about the location and the check-in process - it was quick an easy; however, what has happened next cannot be a standard for a 4-star hotel.

We have arrived to Sacramento for a local event. Upon checking in, we dropped our bags and left the room. After the event, we came back and rested for 30 minutes on top of the sheets (this is important).

As we were ready to go out, we discovered that one of the beds hid an unexpected fecal matter that looked like a skid mark on the sheet under the cover.

We were not able to contact the front desk or service, as the room phone did not work. Thus, we waited for 20 minutes downstairs, as the understaffed front desk personnel was trying to help multiple large groups.

Once we explained our shituation to Nathan Wakeen, Director of Front Office, he has reached out to the cleaning crew supervisor to address the issue. He has informed us that it will be taken care of, so we can leave for now and "figure it out the rest later".

When we came back later that night, the issue was addressed, though we had to double check the other bed as well.

In the morning, when I talked to Nathan again, he has informed me that the cleaning supervisor looked at the freshness of the matter last night and determined that it was not due to the cleaning crew s oversight or fault. Therefore, it was insinuated and hinted that we were the ones responsible for this!

This is simply outrageous! I definitely did not expect the outcome like this, especially given that this is not a budget motel and they should have much higher standards.

I will not ever stay there again and would advise everyone else to stay away!