Im am extremely disappointed in the customer service that I have received at Shannon motors. They are very unorganized and unprofessional. So what I have fair credit. That is not grounds to treat ppl like they are worthless. I do not recommend this place to any one. Completely disgusted.
Had an awesome experience with them!!! Ed was the best and super helpful!!!
Eddie from shannon motors is awesome!!
Great service he got the job done
Found me a saef reliable car
Buy here pay here left with a cat today...
Great customer service would come see him again made buying a cat s simpkr fast and quick !!
I'm a happy customer
Eddie helped us get into a car when nobody else could. Dawn was quick and efficient with getting all the paperwork handled for us! A very easy breezy process!!
Eddie was a great help with my new car... Thank you Eddie ...
I was referred to Eddie by a friend He was very friendly helpful anda speaks Spanish. He wil help you too!
I went to Shannon Motors in Johnston I was very satisfied Eddie helped me out with a nice running car I recommend anyone to come see Eddie
We visited shannon motors and drove off the same day. Ask for eddie he wil make it happen! Eddie is awesome.
Went to shannon motors in Johnston, had a great experience dealing with Eddy. He was positive, intuitive, and willing to help with anything. Would reccomend going to see him if you're in need of a car.
Alot of people feel as if they have been ripped off by financing or leasing a bad credit car. Most if not all of the bad credit cars sold by here and or the 3 other locations have problems.
Most of the bad credit cars are purchased from a car auction in conninecut and they claim to invest around $1,100 to repair each car that they've purchase from an auction. (Source Providence Journal 2016)
Overall that shows they're buying vehicle's with problems.
They don't tell you if the vehcile was a rental, rentals are typically beat down cars. During the close of the contract they have you sign a paper saying that they don't know if it was a rental. Previous vehicles that were rental vehicles are cheaper to purchase and generally have problems. Overall you're probably getting a vehicle that has either had repairs recently or has had no repairs done to it before you sign a contract for a bad credit used car.
You're going to pay three times the worth (kelly blue book vaule) of the vehicle over the course of a contact. Often times more than 3 times the vehicle worth.
A car worth $5,000 will be available to you for $1,000 down (Bad Credit). Then you'll pay at least $350 per month for at least 4 years. By the end of the contract you'd pay (Huge interest) over $19,000! Overall The $19,000 car you've paid for over the course of 4 years was purchased from an auction for under $2,000! Once the contract is done your vehicle that was worth $5,000 (kelly blue book) would be worth around $2,000-$3k.
When you need a repair done to your vehicle they will not provide you with a vehicle rental option.
Half of there bad credit vehicles they sell end in repossession!
They continue to sell bad credit vehicles even though half of there customer's vehicles end in repossession.
A vehicle repossession will hurt your credit, maybe draw you towards bankruptcy. If you financed or leased that vehcile that ended in repossession then this can happen.
The vehicle that is worth $5,000 says that you'll pay $19,000 in total over the course of your contact. Therefore, they say you owe $19,000 for the vehicle!
So if you've paid $2,000 in total on your vehicle (Down payment and bi weekly payments made) and then your vehicle ended in repossession, you'll be charged with a debt of $17,000! You'd minus your total payments $2,000 minus the total vaule of the contact $19,000 and 2000-19000 is 17,000. The vehicle that ended in repossession will either be sold again as a bad credit car again or sold at an auction. If it's sold at an auction and it sells for $2,000 then the $2,000 will get subtracted from the total debt that's owed. $17,000 minus $2,000. Overall you can be on the hook for $15,000!
In the providence journal article it says that they want the vehicle they sell to last the entire length of the loan. Overall they don't tell you if your warranty ends (Sometimes one month, sometimes two years) You have to pay for all the repairs after the warranty ends.
The statement of them saying that they want to have the car last the entire length of the contract is true,
because they have a service department that can fix vehicle problem(s). However, you'll have to pay the entire repair cost if your warranty ends and your loan term is longer than the warranty.
In customer service relations
They will tell you sorry for the inconvenience, but it is a used car and we can't predict the future of the vehicle.
When you have a question in regards to problem(s) that you're having?
They will refer you to an individual that doesn't answer there phone at first.
lf you leave a voicemail, you'll never receieve a call back within the same day.
If you get ahold of the individual with your problem question?
They will "Try to help you out the best they can" But will refer you to another individual within the company.
All the employees know eachother and communicate amongst themselves about your problem, but don't communicate with you. Sounds like a good deal???
Eddie in Johnston was extremely helpful and patient in the process of getting me into a new vehicle. Highly recommend anybody asking for him by name!!
Shannon motors helped me out with a car everything was great experience
Just got my second car from here ED was great very knowledgeable and helpful
I would like to give a HUGE " Thank You to Ray at the Warwick location for going above & beyond for all his help in getting my wife & I into a vehicle.
My wife & I had leased a 2004 Jeep Liberty from the Warwick location last year. We had put just over 5000miles on it & the front Rack & Pinion steering let go along with the rear main seal leaking.
We don't drive a lot but it was used for taking me to the Veterans Hospital every week & for our grandkids to get ice cream or to the playground.
After explaining my situation to Ray, he told me to relax as he would do all he could to get us another vehicle.
Ray jumped through hoops, spent hours on the phone, spoke to others in administration & the very next day [ July 29th ], we had our 2013 Ford Escape.
Ray is without a doubt, all about taking care of his customers & I know for a FACT, that he cares about all Veterans as well.
If you need help getting a vehicle, you NEED to call the Warwick location & ask for Ray.
Ray deserves 10 stars.
To Ray,
My wife & I would like to say Thank you.
You are not only an amazing salesman but a person who cares about their customers want, needs & situation.
Extremely disappointed in my experience here. My husband and I were looking to buy a car we were leaning towards an SUV. One of the salesman came out first question he asked is what your credit score. Then we were looking at a Ford edge we were very happy with the amount of miles on it so we decided against that and when we told him that the mileage on that was too high he said well you know if you don t really have good credit you re not gonna be able to get an SUV in a good price range it s too expensive for you. He also could not tell me any miles on any of the cars he just handed me the keys to the car and said oh if you have anymore questions you can come find me Inside. He didn t say outside with us he didn t help us find anything he basically told us that we wouldn t be able to afford what we are looking for even though I had more than $4000 to put down on a vehicle. But I m kind of happy he pushed me out the door because I end up finding a beautiful vehicle brand new low miles and this other dealership got my business but a car that same day it s too bad he was so adamant that we couldn t afford a car because he could ve gotten the sale possibly. Won t be going back
Had a great experience with everyone in Shannon motors were very respectful had bought the car and they had putting on the road the same day. Buy and drive away amazing thank you very much!
went to shannon motors in johnston, eddy and mike are the best! they were so helpful i left very happy
Eddy was great, very professional and helpful. Great place to get a vehicle.
I have had a very unique situation, and the staff there have been very accommodating. I look forward to a long lasting relationship with The Shannon Motors Company.
Real easy to work with, great selection. While I had my mind set on one vehicle, they chose to not give us that vehicle because of issues they found out about while getting it ready for us, so they put us into a better vehicle all the way around. Definitely come and check them out.
Great place to buy a car !!!!! Mike was awesome with helping me find the perfect car for me. Thanks again Mike you rock an so does your beard !!!!!!
Eddie helped me get approved on my 2015 Nissan Altima. He was very helpful and kind. Ask for Eddie he will get you driving!
First off I must express this review is is being written out of extreme aggravation. Against my better judgement my boyfriend and I got a car through the Shannon Motors in Warwick, which has since closed. Nearly every experience since time of purchase (2 years ago) has been less than satisfactory. Called this morning to make our regularly scheduled payment, (which we've not missed once), and the woman who answered tried to charge us a fee for not having insurance, which we do in fact have. Went through all the hoops to get them proof of insurance as it was renewed today and I can see how that may have caused an issue, only for them to STILL try and charge us an extra fee. After being transferred a couple of times the line went dead, leaving me to believe I was hung up on. Have tried calling back twice with no success which will leave us with a late fee on our payment, I'm sure. This is the most ridiculous, unhelpful practice I have ever experienced with a business. I absolutely would NOT recommend this company to anyone. I don't understand how this business can get away with tacking on extra "fees" with no precedent.
Thanks to all the help I got from Eddie. I finally have a car!! Thanks Eddie and Shannon Motors! I love my Sonata.
After weeks of looking for a car I went to Shannon motor in Johnston and they got me the right car was for me all thanks to Bobby Giguere he tried extremely hard to get me into car and I can say is he is the man thanks Bobby
Good negotiation on price. Were fast on their side of the process of getting the car out the door, any slowdown was because of the bank or insurance company. For the car itself I feel like a got alot of value for the price of my chevy malibu. Would recommend this dealer for hidden gems like mine.
Eddie was awesome with getting me set up with my vehicle wonderful customer service & would recommend this Shannon motors to others :)
Today i financed my first car at shannon motors with Paul Reis! he was great he helped me through the whole way and made everything completely possible! i HIGHLY recommend Paul and shannon motors!
Before I went to shannon motors I tried JD Byrider. The difference in the two experiences were like night and day. At JD Byrider i test drove a car, filled out paperwork, not once ever finding out the price of the car. I had looked up the Kelly bluebook value of the car and it was around $5,500, once they had all my information they told me the price of the car was $11,999! The payment plan they tried to put me in was outrageous. When I declined their offer another salesperson came in and tried intimidating me into the deal and basically told me "you can afford this, we did your budget plan so you must of lied on the application." I walked out.
Shannon motors on the other hand treated me with respect. They were honest and up front with prices and payment plans. They took the time to go over everything and help me make a wise decision on a purchase of a car. I was in a relaxed atmosphere and not once did I feel pressured. Everything was explained to me, I had different options in payment plans and they set me up in something I was comfortable with. Also letting me know of refinancing options in the future to help lower my payments. I would recommend shannon motors to anyone looking to get into a nice new car who may or may not be able to get a traditional car loan. Their inventory was top notch and I am VERY happy with my 2012 Nissan Altima.
Went to Shannon motors met w Eddie. Got approved that day and drove home that day!!
So. I went to Shannon Motors because of the raving reviews I see on the website. And you go there and the sales people are smiling. That's where everything stops. This is definitely still a used car lot. With used car salespeople. In every aspect. From being given a "list of cars you qualify for". To the "oh well your car needs this and that, so yes we said 3000 over the phone, but we can only give you 500 now because the windshield wipers need to be replaced!"
Then there is the "great" car you buy. So, I understand not spending money on a car before you sell it. But once it's sold shouldn't things be checked and replaced if necessary? I called on my way up to the dealership to tell Jared I was coming to purchase a 2007 Suburu Forester. Only two things I asked for when I got there is to have floor mats in the car and the key fob (I was told by the salesperson that the car didn't come with a door unlock/lock fob, a 2007 Suburu?) Jared said, yup we have the mats and key fob. I show up, ask about the mats. Oh I'm sorry we don't have any. And was told that Auto Zone has some for me though. (Yes was really told that) and then the key fob I was given didn't work the car. So I had to set the alarm of opening the door all night till I fixed myself next day. So now 16 hours after I bought this car, now the big stuff shows. Highway speeds and step on the brakes, better hold on tight. Almost shoke myself off the road. And the tired have some kind of high spots on them (I'm thinking the metal inside the tire is broken?) so basically it's all over the road at any speed. And the clutch is shot!
So, all this. After being told be the Manager of the Shannon in Woonsocket that he actually drove the car for a while right before I bought it. The only thing he decided to tell me was that the car is "very fast". Not that it runs great. Not that the interior is great. Or the engine is strong. So basically you drove your cars like they are rentals before you sell them?
So today I will be spending about 2000.00 on a car I just bought so that me, my girlfriend and two young kids can go out this weekend in my "new" car safely.
Thanks Shannon Motors for being a great family business!
Lol
At the begining everything was k until I took the car for service they Fk.. My rims and now the car looks ugly so and if they don't offer me another car I'm going to call the police to file a claim and take it out of the insurance for what they did to my car. The service is Terrible
If you want to get scammed and pay a fortune for a car that is not worth it then this is the place for you.
Let me start off by saying the customer service is ridiculously horrible they will be very friendly till you sign the deadly contact as soon as the ink hits that paper you sold your soul to the worst dealership in the WORLD! Okay so I had gotten a Hyundai 2009 over 100,000 miles for 10,000 and paid $400/ mo i never knew how much i would be paying in interest till they said the total price is 17,860 they are just a bunch of crooks i advise you go somewhere else you would be doing yourself a favor trust me!!!!!!! book value = 6,000
Went to Shannon Motors and had the best Sales Man ever John did everything from talking to finance to getting my insurance I recommend if your need a car go see John
Worked with eddy. He really took the time out of his day to work with me and me needs. I feel as if he went above and beyond just to help me get back on the road. Asked a lot of questions and did everything he could just for me and my needs. Very happy he helped me get back on the road. Never thought I would be able to afford to get a car but he worked with me and set up a pay plan that works for me and my bills. Thank you so much eddy glad I came talk to you when I did.
Eddie got me approved for a reliable SUV at an affordable price, was friendly, honest and transparent. I couldn't be more thankful for the service I recieved!Thanks, Eddie!!
First time buying a car and Ed was great! Really made sure everything was done right for me and my daughter. Great first time experience!
i came to shannon motors and eddy help me out to find my next car fast. I'm super happy!!!!!
I had the best sales person assist me on purchasing a new vehicle. I recommend that you speak with Bobby if you ever want to purchase a vehicle. Great personality and knows about every vehicle on the lot. Easy to speak to and makes you feel comfortable speaking to him.
So first and foremost its a buy here pay here .. over priced for the mileage and condition on most vehicles ... also be sure to read the fine print once you drop a deposit it is theirs ... and this is not just trashing their brand i was a customer at one point paying 85 a week for 110 k mile car that if i could have saved up the money could have bought one with less miles for about 3k .. made a deposit on a car took car home a week later its making noise find out it was a issue with the ac pump well guess what i went back wanted to swap or get it repaired oh no well thats not a safety issue so its not covered ..... not only that but look at your payments see how much goes to the vehicle principal and how much goes toward intrest .... so lil advice make a bunch of payments ahead of time pay as far in advance as you can on the weekly or monthly payments then just make payments like you didn't pay ahead ..then most will go toward principal (this usually only applies to buy here pay here ..regular dealerships you just apply extra funds towards the principal of the loan if you can ) ..best bet though pay cash for cars or get a bank loan for cash ans use that and pay the bank ... auto loans are ridiculous....... if its your only option it is just that an option ..there are other buy here pay here places too weigh your options
Everyone was very confused as to how to direct us (the customers). Some staff was very rude when they learned we (the customers) were not going to be pushed around. They let us ride around with an expired dealer plate because they failed to endorse our payment check correctly and never actually registered our car (on time). We did end up buying there, however even after all papers were signed the work they promised to do was heavily delayed.Won't be going back, or recommending them to anyone
This place offered me a car with my bad credit for 1500 down and 380 a month. I went to J.D. byrider the next day and was offered the same car with lesser miles on the car (And offered me more choices) for only $99 down. Check out JD Byrider first, that's my experience with shannon motors.
Very friendly and kind .great place. Ty Paul reis jr...I don't have to worry no more if my car will start. I know this one would. Ty
eddie was excellent, fast, and helped my find the perfect car i wanted
My overall experience wasn't the greatest. But. I want to give a big shout out to Steve in service. He really helped me out today. My father name was Steve to so I feel like he made this happen a lil thank you Steve for your help
Max was amazing from the moment I walked in to the lot until I bought my car! Beyond helpful, genuine and friendly. All positive energy at this specific Shannon Motors.
This place is great, the employees are so professional and treats you so well and really helps you to get the car you want! I m so happy with my new car
I have had the pleasure of working with Eddie(AWESOME GUY) TWICE on getting a car. The process doesn't take long, Eddie is so funny, I and my husband came out laughing, sides hurting, with a nice car. Happy with the outcome, and I would RECOMMEND Shannon Motors to anyone looking for a car. Thanks so much Eddie, you're truly the best!
Eddie been helpful sInce day one great environment Everyone was great if u Cape Verdean I definitely recommend
I needed a car asap and Eddie helped me get the car of my dreams!! Thanks Eddie.
Came into Johnston Shannon motors looking for a nice second car. Very nice people to work with. Paul the guy that we had was extremely nice explained everything payments options and cars to look at. We r leaving here with our 2nd car and low payments !!!! Awsome experience to work with Paul!
Went to shannon motors today and a guy a named Eddy helped me with such a positive attitude. Service overall was outstanding
Eddy was Awesome! Everyone here was great and helpful and I had a wonderful experience dealing with this dealership and I definitely will come back to do further business with them!!!
The worst place to get a car if your a week late they take your car from your house without telling you and you think your car is stolen bunch of crooks they just want your money they don t care for costumers
Had a great experience with ed today I have to say the process was fast and I would recommend everyone to get a car there they work with everyone
Great experience dealing with Bobby Giguere. Awesome salesman.
What a wonderful experience i had at the shannon motors in woonsocket! Shannon sousa was very effecient and helpful. I highly recommend going there and seeing her!
Ed was awesome!
Be straight forward and honest with him and he will do everything he can to get you taken of the same day.
Eddie is awesome the best car sales man I have ever dealt with any time I'm gonna get a new car I'm definitely coming back to see him I have no complaints about him
Shannon motors is the best place to get a car, they call me the Shannon motors queen! . Thanks to Eddie
You the best a girl can ask for!
Go Eddie , and thanks again boo
Best experience ever with purchasing a car. Jay Almeida was very easy-going and made it so quick and painless. definitely highly recommend them!
No stars but wouldn t let me chose that.
Horrible place. So sneaky. They promise you the world and lie to your face. They stuck us with car we didn t want, but had to take it due to car trouble with old vehicle. Do not trust them. We ve been screwed twice with them. We had our pay day changed due to new jobs and now pay 6-7 days late. (The next Friday) Not really a big deal, since we told them our actual pay day, and we always pay same time each Friday. And they make us pay twice a month; rather than once. Then they locked our account and are trying to bully us into making an extra payment. We will because I never want to talk to that person again. Will never recommend this place or return. They are horrible.
Very helpful, informative and patient so come on down and see Eddy in Johnston
Muy family And i have purchased 4 cars from eddie in johnston. He is best!! See Eddie if you need caracteres
In the 5 months that I have had my car from Shannon's I've had to replace my battery, a wheel bearing, front brakes & rotors, my power steering pump, serpentine belt, and my alternator!!
Needless to say they do not do a thorough inspection of their vehicles and just want to get you in a car regardless of how soon it is going to fall apart.
Don't give yourself a headache. Financing or leasing a car here will cause stress and provide you with more headaches. Everyone needs to know how bad of an investment this place is. Overall don't come to this place and you'll save yourself money and a headache.
As a repeat customer I can't say enough about this dealer they are great and Eddy is terrific
Went to see eddy and he was very helpful for me to get into a new car
Eddie took great care of me with little to no headaches. Would recommend asking for Eddie.
Thanks Shannon for helping me get into my 2007 Nissan Sentra. You guts at Shannon Motors are awesome!!!
James was excellent ! Very honest and extremely helpful. Thank you Shannon Motors !
Ed was a very good help. Made process very quick and simple and was very friendly.
Great, quick service! Paul was excellent! I highly recommend going here if you need a car.
I had a great experience. Paul did an awsome job I had to wait a little time for the car but it was worth the wait
Went into Shannon motors today, Eddie was friendly, knowledgeable and courteous would definetly recommend.
Eddy helped me get into my 2nd car from Shannon motors, was super great to work with. He was friendly and quick, we were in and out within 3 hours
Loved both cars wished i could have picked what i wanted but beggar cant be chooser.... if your credit is not on point... thanks to EDDY AND SCOTT after making good payments always on time i upgraded to a Nissan Altima 2012.COULD NOT HAVE DONE WITH you ....love my car and will always recommend shannon motors
Eddie was awesome! Helped us get a loan and a newer and better vehicle then we expected to be able to get! He is the best salesman we have ever dealt with. Highly recommend him.
I dealt with bobby g the salesperson he was very helpful and excellent to work with will recommend him to all my friends be sure to ask for bobby g
Just purchased a dodge ram from shannon motors in Woonsocket ri. I had Jarrod for a sales rep and he is amazing. I would definitely purchase another car from them in the future. Thank you for all of your help Jarrod
Eddy was great, worked with my situation and got me into a car. Really appreciate that!
Eddie and the staff from Shannon motors are very welcoming and professional. The application was approved in a timely manner. Eddie's customer service skills are impeccable. I enjoyed the experience with them and doing business with this company
Eddie in Johnston was amazing had wonderful customer service. Super helpful and incredibly friendly. Recommend to anyone in need of a car!
The dealer himself was great he did his job. However I had the vechical a total of 7 days dropped it off because an outside mechanic looked at it and told me I had a hole in my muffler and a bad ball joint. The service man at shannon motors told me there was nothing wrong and I could pick up. I brought it to a state inspection site where it failed inspection because a hole in the muffler and a ball joint with excessive play. I brought the paper work back to shannon same day I picked it up and they are still not admitting any wrong. When I call I get voicemails with no call backs Or I'll get we will call you back and never calls back.
All they want is your money they are not consirned about your safety and if you have kids that ride in the car like I do. My kids lives are at risk and they have been told by two different mechanics that there is something wrong they just don't want to pay out of pocket for it!
Don't go here if you want a safe car.
Don't waste ur time or hard earned cash...this place is a SCAM...
Paul was great , helped me find the perfect car I would recommend Shannon Motors to anyone looking for a good car
I Marilyn Rodriguez was very well taken care of by Paul Reid, very professional.He did an excellent job. I would recommend my family and friends thank you.
Well, my first experience with the payment office was quite horrible! Staff were rude & just gave me lip service because they didn't know the answers to my questions & apparently didn't really care to find the answers for me! I was absolutely done with Shannon Motors!
Then, to my wonderful surprise we met PAUL REIS!! He was Amazing, professional, considerate & extremely attentive!!
If it wasn't for him, I would've gone elsewhere for sure! THANK YOU Paul!
Leeann & Jaryd Fontes
shannonmotors.com
