Sedona Rouge Hotel & Spa Review

Third time may have been a charm, but the fourth was just terrible.

Fourth time staying at the resort and unfortunately, a horrible experience for my wife and myself on our anniversary. The stay started with a lovely display of cobwebs hanging from the corner of the spa room, and a window that hadn't been cleaned in what looked like a year. "No worries," we said to ourselves, "this place never lets us down."

Dinner time approaches so we order room service. Two burgers, one cooked Medium, one cooked Medium-Well (I know, this is a travesty in itself but it's how she likes it) along with an order of fries and some ranch dressing. The order arrives about 30 minutes later with burnt buns, both burger patties horribly undercooked, and missing ranch. We call back down and ask for the ranch that was forgotten, but apologize for the inconvenience as we never want to be "those people."

11PM approaches and loud banging is heard...and felt...for an hour and a half. Staff going in and out of rooms, loudly, with no care for the guests around them.

We slept it off as best we could, woke up in the morning and went to check out. We were never asked how are stay was, so we volunteered the information. The response was simple: "Oh, that noise was probably security." and in answer to the food and cobwebs situation, "it's a holiday weekend so we're busy. I'll leave a note for the manager."

No apologies or care about the short experience, no understanding that it was our fourth stay to celebrate our anniversary. Just a blank face that told us everything we needed to know -- we were seen as a nuisance and should leave.

Talk about a disappointing weekend. Just because it is a busy holiday doesn't mean service can slack. You are asking people to pay a premium rate while also asking them to accept a subpar service. If you can't handle cleaning and feeding your guests during the holidays, then just admit it and offer the rooms at a discounted rate.

Sad that one bad experience will cause us to look at other resorts moving forward.

Priced awfully high, will stay elsewhere next time.

Not professional at all, hotel staff their poor but passing. Room is ok nothing special,Food is slightly better than hospital food. I won't be back even for free it was bad enough to get 2 stars just because the lights are on and atmosphere is nice but everything else is a fail.

This hotel was awesome! We stayed here for 8 days and loved every second of it. We were a little concerned about staying at the hotel because of recent reviews but I m so glad we ignored them and stayed here anyhow. The hotel doesn t offer room service currently because of Covid. That s more than understandable and I m glad they are looking after the safety of their staff. They have many work-arounds and are extremely helpful in getting you whatever you made need and will trade out linens/take the garbage out whenever you need it. The hotel was clean. The staff was AWESOME. The location and hotel room were both beautiful and conveniently located to everything we wanted to do on this trip. 10/10 would stay here again. The restaurant and staff were great as well. Thanks for the great experience Sedona Rouge.

Really well kept and the staff is really attentive!

Excellent food! Service was great! Some of the best pizza around. Lovely place for food, drinks and entertainment!

Comfortable updated rooms. Great location. Free breakfast is really good.

I got this location for my wifes birthday. The location is decent (if you want to be right in town). However i paid extra for a spa room which showed a photo of a big tub in the room. I assumed it was a whirlpool tub....it is not.... just a basic tub big enough for 1 person. The spa room aspect is simply that you re in the building where their overpriced spa is located.

The tub faucet leaked all over the floor, the rooms windows faced a grocery store and were held open by a rack (i pushed it out of the way so i could close the blinds), the blinds dont actually cover the opening so we were up by 5ish due to the light. The mattress appeared to be missing the sheet (seemed to just have a mattress cover, we were beat and just tried to go to sleep), shower water pressure and heat were both very low, $35 resort fee , i guess i missed the resort.

The room itself was ok, small. For the price, ive had huge beautiful suites. I guess its just the price you pay to be in sedona. Certainly was below my expectations.

The Sedona Rouge is beautiful from the minute you turn into the parking. Very close to a lot of great restaurants nearby, with its own restaurant included. The main area of the hotel houses a gorgeous fountain, comfortable lounge seating, and a very relaxing atmosphere. The room was beautiful. We were able to get into a room with its own patio, with access to the pool from our patio. The bed was big and comfy, the bathroom was awesome with a side showerhead and a ceiling showerhead, and our room included a small office with computer and printer. The staff was extremely helpful and courteous, and the restaurant had an awesome selection of delicious food, wines, and specialty drinks. I would recommend this hotel to anyone. Nicest room I've ever stayed in!

Very nice rooms and amenities. Roof top view deck has great views and comfortable lounge chairs. Very happy we chose this hotel

Location of room at the back of the Spa building was ok, view could have been better. Service was great, prompt and courteous. Environment and culture of hotel was awesome.

We've stayed at Sedona Rouge in the past and had a great experience, unfortunately this time wasn't the same. When we first arrived the curbside check in was simple, and then on to our room. After taking some time to sanitize, we went out for a bit. What we noticed when we returned was our AC wasn't working. Unfortunately due to COVID, I didn't want someone in our room..... so for the time we were there we were miserable. We tried opening the sloding doors at night, but there was no order around the large amount of people congregating outside our room. It was like a nightclub outside at 2 in the morning. So we were kept up all night, both nights of our stay. Making the decision to travel anywhere during covid was stressful, but having it be a bad experience made it 10x worse. Not sure we'll be visiting Sedona Rouge again in the future when there are many other places to stay that I'm sure would ensure their guests comfort.

This wss a BIG splurge for me but the entire place did not disappoint in the least bit! We enjoyed both spa and hotel so will comment on both.
The Spa was wonderful! My friend and I did the Friends Day Package 1. It was a delightful experience from George taking reservations and answering questions on the phone, Debbie making sure everything in every nook and cranny was clean and exceptional in every way throughout the entire spa to our masseuse and estheticians made for a very pleasant, friendly experience!
The motel does not only have elegant accommodations and amenities but the staff was exceptional in every way! Everyone was so friendly and kind. I do want to just say the Rhonda was so helpful in making sure we were going to get the most out of our stay and made our dinner reservations when we asked where to get the get the best steaks in town. Most welcoming!

Do NOT stay at this hotel unless you want fraudulent charges on your Credit Card!! I was charged over $200 for damages done to a chair that were obviously already there when we arrived and they continue to blame on our party. They have claimed that we scribbled all over a cushion and tried to hide it. They have claimed we left chairs stacked when it was obviously done by house keeping in order to vacuum. They are liars and they will continue to push this on other guests. The damage done to this chair was obviously done by a child and not a group of 30+ year old women.
I have called repeatedly and sent emails and the senior manager will not revert back or even return a call!! The house keeping manager then proceeded to claim that the hotel did not charge for the "excessive cleaning" they had to do, which should not even be brought up seeing that i paid over $1,200 for this room and cleaning is part of their job!
obviously not a well done job as they did not check for coloring done on this chair!!!
Everyone at SEDONA ROUGE should be ashamed and they are LIARS and a bunch of thieves!!!!!

Love this place. The room was great, the bed was super comfortable, and the tub was so great to just melt the day away in. Only thing was the two times I have been there I was put in the same room(great room) but the light in the bathroom both times was burnt out and the shower would flood the bathroom. Minor things that I can overlook because the room, bed and relaxation I felt was fantastic. Will be back again.

Excellent service, great pool and jacuzzi, and sleeps well.

Just a simple, warm hotel - great service and breakfast - 2 kids eat free. Spa is yet tbd!

I was looking forward to my stay at this hotel as i went back and forth on where would be the best place for my boyfriend and i to stay. well picking this place was kind of a total regret. our check in was at 4pm and our room wasn t ready until 5pm. but we waited after we were given keys. and told the room was ready for us to just walk over to our room and discover a dirty room. the check in staff was so unfriendly, not once did they smile, in there defense, they were young and inexperienced. once our room was ready we relaxed and headed over to the pool, we grabbed a menu for a pool side snack and the menu said they served food until 6pm. we tried placing an order at 5:36 and the pool server said food service was over.
my boyfriend went and spoke with a manager and explained im 8 months pregnant and the menu says 6 and they should honor that. it s a saturday and they re aware of their check in time and housekeeping running late that day they should make sure the kitchen is open and ready to welcome their new checked in guests.
there were children unattended by parents at the pool.

it is a very clean hotel and the bed was comfortable. the restaurant had a delicious breakfast so that earned this place 2 stars. wont be staying here again though.

We stayed in this hotel and liked it so much we decided to come back and stay another night. The first time we stayed in the older part of the hotel. The old spanish style was paired with modern upsacle linens and open fireplace. The second night we were placed in the new part of the hotel. The room was nice with more of a modern feel. We did run into a few issues the second night including no refrigerator in the room, dirty water glasses and non-functional lights. Our first evening at the hotel was so great, that I would still rate this a 5 out of 5 and stay again.

Really great room and a nice price. Only downside was the walls are fairly thin. Whomever was next door started arguing with each other and yelling outside of other guests. We were kept on edge of expecting their raised voices again. Would stay again in future.

Quiet, friendly and beautiful rooms. Clean and comfortable

Nice rooms, clean and maintained areas. Internet is roughly 35Mbps so pretty decent. Tucked away from the main road so it feels cozy, without being in the middle of nowhere.

I hate when people do this, but I will do this anyway because I want to warn others to stay away from this hotel s shady booking practices. I booked what was stated on their website to be a refundable room, however the booking confirmation had in very fine print at the bottom that it was non-refundable. I subsequently cancelled the reservation 24 hours later (not having noticed the fine print, which was contrary to the policy stated on the website prior to booking), and have been fighting with the hotel and my credit card for over 4 months to refund the charge. If you believe you are making a refundable reservation, take a screen shot!! I neglected to do so and now am out over $1,400. The supposed documentation they submitted to the credit card company doesn't even make sense. Shame on them and Am Ex! Stay away!!

All the beauty of Sedona landscape. All the employees were so nice. Spa was a great experience. The breakfast at Red's restaurant(attached to resort) was so delicious. Other restaurants within in walking distance and only 10 minutes drive to downtown Sedona

+ : bedding was comfortable. Room was clean. Bathroom were clean in the room.

- : air conditioning didn t work and when we brought up the issue it wasn t addressed; Waited for check in due to understaffing (she was extremely nice and patient I will note!); resort charges an extra $25 resort fee even when booked through the hotel website.

For a $300 room, I was seriously disappointed.

Awful at accommodating last minute issues. I called 48 hours before my reservation to let them know that something had come up & I wasn't going to be able to make it. Their cancellation policy is 72 hours. I called and kindly explained to them what my situation was, and having had this happen a few other times with various hotels, I figured they would be understanding and maybe just charge me $50-100 to cancel. They told me the only thing they could do was still charge me $215 and then give it to me as a "credit." I tried multiple times to see if we could work something else out, but they just pretty much repeatedly told me "We don't have to give you the $215 credit, we're giving it to you as a courtesy. So if you don't want it, we don't have to give it to you." Disappointed that there wasn't any sort of exception they could make - it's not like I tried to cancel the day of...48 hours is still a decent heads up. Will not be recommending Wyndham, and specifically this hotel, to anyone going forward.

I was charged twice for the same stay at the Sedona Rouge and have been calling for eight business days to get this sorted. Each time I have managed to speak to an associate, they have researched the issue, confirmed I am due a refund, then insisted that they cannot accommodate me but their supervisor or some other person will follow up. This has happened with Concierge and the Accounting Department. I have now left three voicemails for Alison in Accounts Payable and have yet to receive a response. While the accommodations were pleasant and what I expected, they were not worth twice the price, nor this excruciating experience getting a refund issued to me even though I have sent all the requested paperwork and confirmed information multiple times to multiple resort employees As of writing this, the issue remains unresolved.

The general manager Ed is extremely customer focused. I raised a concern that I had regarding a recent stay and he exceeded my expectations with the way that he handled the issue. This alone will definitely ensure that I will be back to enjoy this beautiful resort. If you are able to squeeze in a massage I highly recommend it.

Nice facility, clean rooms and conveniently located. Make your spa reservations early. I'd stay there again.

Beautiful views and simple elegant decor. 3rd floor facing northeast

It is 110 degrees today and this hell hole only has a wall AC unit. I was sweating in the shower. Since we are discussing the shower, there was no tub. My 4 year old slipped in the shower as there was not mat and nothing but slippery tile. My husband just bought a fan at the local store as it is SO HOT IN HERE. We asked for a fan from the front desk and they did bring one. It moved zero air and sound like an old VW bug. Please do not stay here. I have not idea who is rating this place over one star. I am calling AAA in the morning.

I used to cheer for the Arizona Cardinals, and we stayed at Sedona Rouge during our time doing events up north. It has become even more beautiful since then with the renovations and accommodations. My husband and I absolutely LOVE staying at Sedona Rouge. The location is fantastic, the staff is incredibly helpful- above and beyond, and we feel relaxed in luxury. The master suite we've stayed in has a HUGE space with a kitchenette, area to dine and lounge, and the bedroom is massive with gorgeous artwork, fire places, and a spa-like bathroom. The waterfall shower and the bath tub are amazing! Plus, the rustic chic design is so warm and inviting. We can't wait to go back!

I do not recommend!! If I could leave 0 stars I would. 1st it took over an hour to be checked in with 1 person ahead of me. The man at the front desk was rude he said to not Bring my 9 year old back in the lobby because he was talking. When asking a question he would tell you that when he was done with his presentation you could speak. I do not need a presentation I need my room key and to go to my room. I had also booked on priceline but when he was checking me in he charged me an additional $50 because he said that there was a price difference between what I paid on priceline, $ 67 resort fee, and a $100 incidental fee. For the price you pay and 4 star resort you expect a certain quality and customer service. They get 0 stars poor customer service, room was dirty and dusty, and at night it was very noise you could hear luggage carts all night! I would spend my money elsewhere.

We came to Sedona to celebrate our friends 65th birthday and to enjoy the spa treatments at this resort. When we checked in after 3:00 they said our room wasn t ready. We ate in their restaurant to kill time. We ordered at 3:20, after the server took our order he then gave us the Happy Hour menu which had already started 30 minutes prior. So we ended up not ordering from the happy hour menu because it was offered AFTER we ordered!!!
Then we went to get our room and ours was ready and our friends were told they had been downgraded because the room they were supposed to be in the people were still there and they couldn t get a hold of them. After spending over an hour going round and round they still would not give them a equal room to what they booked. Our friends drive 3 hours last night to meet us and then we drove another 6 1/2 hours to get to this hotel. They said they would try to move tomorrow but could not guarantee it. There was NO manager to talk to and the staff was very young and inexperienced. Our room is beautiful and a much nicer room than our friends downgrade. We are so disappointed in this hotel.

Our friend that lives there recommended the Sedona Rouge. We arrived tired but couldn't have been presented with a more exquisitely decorated room. Comfortable surroundings, custom furniture, double sinks, which was especially helpful since I was staying with a lady friend. We took some wine out on the patio, called our local friend, we didn't want to leave! The view was heavenly, Red Rocks, a garden, fire pit, designer lighting...they thought of everything! I promise, we didn't care if we went into town!
This place is an oasis created by GM, Ed Conway, whom we got to meet (he was working on a Sunday!), he's the most conscientious, caring gentleman watching over every facet of the operation. So refreshing to meet someone with such heart! Like ripples going out on the water, he makes sure that each detail: service, quiet, rest, all that you need, is there for an elevated, sublime experience. Sedona Rouge will most assuredly make beautiful memories of your trip to this stunning area. We can't wait to go back!

MCH, former host for Clint Eastwood

They charged my account 400+ dollars. When I called the front desk they were incredibly rude and claimed they had no idea where the charge came from. Basically giving me no guidance or suggestions on why I was overcharged. Disappointing for the money that we paid. Also, the walls are very thin.

We went to Sedona Rouge for spa treatments... I had Yoko who was incredible and my other half had Mallory who was also incredible. I have been to half a dozen spas in Sedona and keep going back to Sedona Rouge as it's just the best, I think they really vetted their therapists out to make sure that they provide the best massage in Sedona... I'd rank them up with the Esalen Institute (truly the world's best) and The Peninsula Hotel in Bangkok (also incredible)...

Wonderful rooms, and helpful staff make for a relaxing stay. The roof top terrace is great for star watching and the spa massages are excellent.

Wow!! We got a room in the spa building and the whole building and room smelled just like a spa room, we had a jacuzzi tub in our room and even though we were only there 1 night we were able to get multiple uses! Loved this place we will be back when we stay in Sedona again!

My facial was very nice and relaxing... then I had to deal with the person at reception/check out who is clueless, and undid my relaxation!
Update: the manager Gary called me he didn't even accknowledge who he was... then whenI asked who was calling, he told me who he was, he just made excuses. I don't plan to go back.

The hotel itself was pretty nice, nothing too crazy, but the service on the other hand was severely underwhelming Nd actually a little offensive.
As long as you re not greeted at the lobby by James, I m sure you ll have a wonderful stay.
Upon entering, we re greeted by an unsmiling teenager. A friend of ours was kind enough to set up the reservation and had given us the proper documentation so that when we were to check in, we wouldn t have any problems or be asked for any credit cards.
We come up to the desk and explain to the kid but it doesn t even seem to register because he immediately asks for a credit card to just confirm our identity. But he failed to mention that there would be a hold of 100 dollars in our account and that we would be refunded when we left. He tells us this AFTER he swipes the card. I ask him again if he could take a look at the paperwork because that s not what was supposed to be happening but he doesn t even glance at the paperwork or allow us to explain anything, immediately saying it s for Incidentals. Super disrespectful and did not make us feel welcome at all or ask us anything, he made us feel like we had already trashed the room before we even got the key card.
On top of that, a couple of guests come in after us to check in, and the young woman attending them asks them ONLY for their ID and not their credit card. Maybe I m thinking too much ahead but unlike the other guests, we are not white, I can only wonder if we were asked for a credit card because of our race.
We called the friend who arranged everything and put him on the phone with James. They work it out and James doesn t even apologize to us or crack a smile. Literally just gives us our key and continues on treating us like a nuisance instead of a guest. Not a very nice start to our stay.

UPDATE:
The restaurant manager who delivered the food we ordered from the REDS restaurant was extremely kind to us and her service honestly made our stay much more enjoyable. The hotel Manager apologized to us genuinely at check out which was appreciated. The pool was really nice and the location was super close to the Tlaquepaque Shop Village and Sedona Mainstreet which made our trip all the more worthwhile. Other than the less than welcoming welcome we had personally, the hotel is a nice place to stay if you re visiting Sedona.

The restaurant and bar atmosphere was amazing! The bar tender (Ruby) made me feel incredibly welcome and I had the best time! I highly recommend this hotel and restaurant to everyone!

Worst hotel ever tons of unknown charges and zero mountain views do not stay here

homey stay and great service the rooms were clean and layer out beautifully. our room wasn't ready when we arrived but they compensated us with free drinks and apps.

had a great experience staying there.
from friendly staff to clean rooms.
love the views.

We stayed here for a friend's wedding in town. It's a cute, boutique style hotel. The location is good, with many good restaurants in walking distance. The grounds are beautiful and well maintained and the room was nice. The bed was super comfortable. I only gave it four stars instead of 5 because the room didn't seem well insulated and we could hear all the noises from guests in the hall and courtyard. If you're a really light sleeper who likes to go to bed on the early side, it's probably not the best place for you. Otherwise we really enjoyed our stay.

Location is picturesque. Was here for a cocktail hour prior to a wedding so we were on the rooftop terrace and it was stunning. The people working and passing out small bites were very friendly. It was a wonderful evening.

Love Sedona Rouge SPA & REDS. A Boutique Hotel Gem in Sedona!

Good location. Fireplace in room was nice. Temperature control was an issue in room.

Went to review room rates. Was given a card with manager's name. Really? Clerks can't quote room rates? Prentious and silly.

All the staff here are incredibly nice. Editha and Debra were especially helpful when my appointment needed to be cancelled as a result of one of their therapists calling in sick. Not only did they let me use their facilities that day for free, but they heavily discounted the next massage and were super apologetic. Customer service here is top notch, facilities are clean, and the services are great. I ll definitely continue coming back here!

Beautiful place, but what an awful experience with management when charged an extra fee. For the money I paid to stay here I would expect more. I had a psychiatric service dog with me when I checked into the hotel---both representatives saw the dog when checking in. There was a box checked upon others at check-in with an acknowledgment about there being an extra charge for pets (mind you I had a psychiatric service dog not a pet). When I checked out, everything was fine. The charges were accurate. Days later I found an extra charge on my credit card for a pet as found by cleaning! What the heck! When calling to resolve the matter I had to go through a front desk girl (Gabriela), front desk manager (I believe, Mike), then a lady who oversees front desk managers, so I was told, and finally the GE, Ed Conway. A nightmare to say the least! By the end of my call with the front desk manager I was told that the charged would be refunded to me, however, I would be transferred to his manager to facilitate the transaction, as he could not do so. I was transferred to his manager only to find an answering machine. I left a message on a Monday and was not called back until Wednesday. Expecting to have a quick chat with her and her to refund the charge as I was told, I found her to argue with me about the charge. Can you believe that? After all the headache so far! She told me that she ask the front desk manager about it while we were on the phone (how is this even possible because I didn t hear her and she never put me on hold) and he never said the charge would be refunded. Mind you she talked over me the entire time we were speaking. Absurd! I told her that it wasn t even on my bill at check out when her representatives very well knew the dog was there. She didn t care. I was then transferred to the GE explaining everything only to be met by him abruptly hanging up the phone on me. So RUDE and the poorest of customer service! I would never recommend anyone to stay here do to my unfortunate experience. I would expect more from a hotel by Wyndham.

Would probably give this a 3.5 stars if I had to. The service was non-existent. The hot tub was too cold to use. The rooms were nice and the location was nice and centrally located in town.

WARNING HIDDEN PRICING: When checking-in, you find there is a mandatory extra "spa fee" for Wi-Fi, and lobby coffee and newspapers.

Room is great, the double sinks are super helpful. The staff has been so so so helpful with getting us on tours and answering our millions of questions.

Rooms are beautiful! Views are awesome, perfect location. Staff is very friendly

Reserved a room for two nights my calling the hotel directly. after done booking went online and noticed that I can get the same room for for $130 cheaper online. Called the hotel back and was informed that I cannot cancel my room and if I tried to they would charge me one night no matter what. After being told the manager would call me back which they never did. I think it's very poor service by the hotel not to allow a customer to try to save money and or at least offer to match it. I would not recommend this hotel to anybody that does not allow their customers to try to save money. If I wasn't forced to stay there I would not be staying there after this encounter.

Loved this place. Best services ever. The spa was incredible.

THIS PLACE IS SO GRAND THE STAFF TREAT YOU LIKE YOU WERE A KING THEY GO THAT EXTRA MILE TO TAKE CARE OF YOU IF IN SEDONA AZ. STAY THERE

Decent room, a little dated wired shower bath tube combo. Priced a little high but spa is nice ( really expensive) beautiful fire pit and seating area.

Service was sub par, front desk staff was friendly but not terribly service-oriented. I stayed here with my wife for our honeymoon. Wished we hadn't felt rushed out on our day of checkout. We received no thank you note or prior notification the night before, and were promptly bombarded by a tacky phone call and room service just after 11 o'clock on our check out day. Felt more like "kick you out of your room" service.

Gym is small and has only a weight bench and few treadmills. Spa is unremarkable though missouse staff was friendly and did a good massage on my wife and I; it was very pricey and not nearly up to par with the ambiance and service of a place like Burke Williams.

Observation deck was too bright for stargazing and we were ripped off by the concierge who hooked us up for a Pink Jeep Tour at more than 3X the price than that offered downtown.

My advice: spend a little more to stay at an actual resort or signicantly less to stay at an Inn or Motel with Canyon views. This place sells itself online as a resort, but is really more on par with your average Marriott. No Canyon views either; obstructed by a large and gentrified Safeway shopping center.

Wonderful hotel with a equally wonderful spa. Located a out 10 from downtown with a Starbucks and grocery store near by.

Was so very pleasantly surprised. We accidentally were taken by GPS to the Wyndham Resort a few blocks away (quite a nice Timeshare. Huge and well planned) so we thought this would be a bummer. Not! It has such eccentricity in its modernization of rooms. The feel is very European. Huge stand alone bathtub and separate shower with double shower heads. We re very happy to have found this spot and definitely will return. A plus for animal lovers are the cute dogs arriving, poodles and mixes. Very nice! And a modern upscale Safeway for whatever you require right next door.

Extremely upset.
I book this hotel in SEPT for my 10 year anniversary i book this 3 months in advance. My booking was for December. Unfortunately my dad decided to have his wedding during this so I had to reschedule my trip. And what does rouge do? Not only tell me I CANT RESCHEDULE, but its also NONREFUNDABLE. I told them months in advance. They're not will to work with you and they just STEAL YOUR HARD EARN MONEY. -10

Received a couples massage and it was excellent and professional.

Beautiful rooms and location. Stay here if you want a beautiful and comfortable stay in Sedona.

It's an easy place to find. It's Quite and rooms are very nice. Had nice view

Here is a list of all the bad things I experienced at this wannabe upscale hotel:

1. AUTOMATIC RESORT FEE
They say it's for internet, 2 bottles of water, coffee/tea (which comes free with all hotels these days). They say the resort fee is also for the electric car charger station (regardless of whether you use it or have a green vehicle).

2. LOCATION IS AVERAGE
Sedona is a small space and there is not much walking distance from this hotel. Go stay somewhere central. You can see the red rocks from anywhere you stay.

3. PATIO IS OVER RATED
The patio was one of the main reasons I wanted to stay here. The pictures are deceiving and while the rocks do look very close, the price to stay here isn't worth it if the customer service isn't up to par.

4. THE POOL DOESN'T GET SUNLIGHT & JACUZZI ISN'T THAT WARM
It's nice that the pool is cleaned regularly but it gets no sunlight. The jacuzzi is also warm at best. Not really that hot.

5. DON'T BOOK A LATE TREATMENT AT THE SPA
I booked the last appointment at the spa and when I came out the amenities were already shut down and I was rushed to leave. They kindly offered to waive the spa fee to use the amenities the next day but I was already leaving.

6. FEE FOR GOOGLE CHROME CAST
They advertise high tech use of this fancy application for the TVs in their rooms but you must download the app on your phone and have a subscription to Netflix, Hulu, or whatever streaming app you want to use. Its not free although they charge you for this in their resort fee.

7. COUPONS FOR GHOST TOWN RESTAURANT/BAR
They give you a coupon to use at their restaurant but it only applies if you spend a minimum which is pretty high if you're traveling solo or a couple and when you go to the restaurant there is nobody there other than the employees.

8. ALL EMPLOYEES LOOK LIKE THEY JUST GRADUATED HIGH SCHOOL
Every employee is so young and it's kind of sad how scared they look when you ask for an explanation of their policies. When I checked in, I was informed that I booked two rooms for one night. I said I only needed one room but they still made me pay for two although I only occupied one. The Ritz Carlton, the Four Seasons, or even the Westinn would never let that happen. There is never a manager around. When I checked in they said the manager was out and would be back at 7am. When I came back in the morning, he was out for lunch. When I finally did meet him, some guy named Ed Conway, he smelled like Nachos and looked bothered that I wanted to be refunded for the room I didn't occupy.

9. HOW YOU DO ANYTHING IS HOW YOU DO EVERYTHING
This place is great if you are paying $100-ish but for the price point they charge this place is a wannabe upscale hotel.

The new wing with the new rooms are great! They have two sinks and really well laid out. We were a bit hesitant driving in as it's next to the main street, but was pleasantly surprised.

Big place, a ton to do. Food was ok, but I'm picky about what I eat.

Fraud Alert! Stay away from this overrated hotel. They do the typical bait & switch. Horrible & rude customer
service. I alredy filed a report to AZ County Attorneys Office & to my Bank to dispute these fraudulent charges! Go somewhere else. It's not worth the money, time or hassle!!

My wife arranged this as a birthday trip for me. She talked to almost every hotel in town and was telling the names as we rolled by into the town. But, THESE GUYS ARE GREAT.

I have had a fabulous birthday. There is a great spiritual significance to the place as it lies right next to the Heart Chakra. You can see that Heart setting in stones very beautifully set right outside the compound. No wonder, the staff are super friendly and very nice. We loved the whole experience from the concierge on the phone prior to arrival, the front desk, the bellman, the housekeeping, the spa... OMG, and ofcourse the Reds restaurant. That is pretty much where we ate all the 3 days.

Tips: Look up Luxury Link and you will get a great combo kind of deal, where you get lots of goodies like food at Reds, Spa, Yoga and welcome drinks all wrapped into it... and most of all the rooms with the most amazing view facing the Red Rocks. You cant beat that.

Technology issues led to a reservation issue. General manager was completely inflexible and rude. Do not stay here.

Really spectacular place! Edgar (Concierge) was a wealth of information and helped us plan our entire trip while in Sedona. He is very knowledgeable on the best local hikes and restaurants. He suggested we take a Pink Jeep tour on Broken Arrow and it was a blast! I would recommend Sedona Rouge and Edgar to my friends and family! 10/10

Hotel is not a 4 star resort. I've stayed in Sedona several times at different resorts, this I say was the worst. The location is not good, unless you want to go grocery shopping The receptionist was friendly though.

For $270 a night we got a room very different from those shown on the site. I wouldn t complain if it was not for the price and the fact that we spent extra because they said it was luxurious for our anniversary. I d say this is closer to a holiday-in. Just a heads up

Reds. The NY Prime steak was off the hook so flavorful, juice, and melt in your mouth PERFECTION!! I found a new food obsession with their grilled avocado toast.