Kelly Martini

Review of Sedona Rouge Hotel & Spa

I hate when people do this, but I will do this any...

I hate when people do this, but I will do this anyway because I want to warn others to stay away from this hotel s shady booking practices. I booked what was stated on their website to be a refundable room, however the booking confirmation had in very fine print at the bottom that it was non-refundable. I subsequently cancelled the reservation 24 hours later (not having noticed the fine print, which was contrary to the policy stated on the website prior to booking), and have been fighting with the hotel and my credit card for over 4 months to refund the charge. If you believe you are making a refundable reservation, take a screen shot!! I neglected to do so and now am out over $1,400. The supposed documentation they submitted to the credit card company doesn't even make sense. Shame on them and Am Ex! Stay away!!