Katarina Lujic

Review of Sedona Rouge Hotel & Spa

I was charged twice for the same stay at the Sedon...

I was charged twice for the same stay at the Sedona Rouge and have been calling for eight business days to get this sorted. Each time I have managed to speak to an associate, they have researched the issue, confirmed I am due a refund, then insisted that they cannot accommodate me but their supervisor or some other person will follow up. This has happened with Concierge and the Accounting Department. I have now left three voicemails for Alison in Accounts Payable and have yet to receive a response. While the accommodations were pleasant and what I expected, they were not worth twice the price, nor this excruciating experience getting a refund issued to me even though I have sent all the requested paperwork and confirmed information multiple times to multiple resort employees As of writing this, the issue remains unresolved.