Cid in the City

Review of Sedona Rouge Hotel & Spa

Awful at accommodating last minute issues. I calle...

Awful at accommodating last minute issues. I called 48 hours before my reservation to let them know that something had come up & I wasn't going to be able to make it. Their cancellation policy is 72 hours. I called and kindly explained to them what my situation was, and having had this happen a few other times with various hotels, I figured they would be understanding and maybe just charge me $50-100 to cancel. They told me the only thing they could do was still charge me $215 and then give it to me as a "credit." I tried multiple times to see if we could work something else out, but they just pretty much repeatedly told me "We don't have to give you the $215 credit, we're giving it to you as a courtesy. So if you don't want it, we don't have to give it to you." Disappointed that there wasn't any sort of exception they could make - it's not like I tried to cancel the day of...48 hours is still a decent heads up. Will not be recommending Wyndham, and specifically this hotel, to anyone going forward.