Givelle Lamano

Review of Sedona Rouge Hotel & Spa

Here is a list of all the bad things I experienced...

Here is a list of all the bad things I experienced at this wannabe upscale hotel:

1. AUTOMATIC RESORT FEE
They say it's for internet, 2 bottles of water, coffee/tea (which comes free with all hotels these days). They say the resort fee is also for the electric car charger station (regardless of whether you use it or have a green vehicle).

2. LOCATION IS AVERAGE
Sedona is a small space and there is not much walking distance from this hotel. Go stay somewhere central. You can see the red rocks from anywhere you stay.

3. PATIO IS OVER RATED
The patio was one of the main reasons I wanted to stay here. The pictures are deceiving and while the rocks do look very close, the price to stay here isn't worth it if the customer service isn't up to par.

4. THE POOL DOESN'T GET SUNLIGHT & JACUZZI ISN'T THAT WARM
It's nice that the pool is cleaned regularly but it gets no sunlight. The jacuzzi is also warm at best. Not really that hot.

5. DON'T BOOK A LATE TREATMENT AT THE SPA
I booked the last appointment at the spa and when I came out the amenities were already shut down and I was rushed to leave. They kindly offered to waive the spa fee to use the amenities the next day but I was already leaving.

6. FEE FOR GOOGLE CHROME CAST
They advertise high tech use of this fancy application for the TVs in their rooms but you must download the app on your phone and have a subscription to Netflix, Hulu, or whatever streaming app you want to use. Its not free although they charge you for this in their resort fee.

7. COUPONS FOR GHOST TOWN RESTAURANT/BAR
They give you a coupon to use at their restaurant but it only applies if you spend a minimum which is pretty high if you're traveling solo or a couple and when you go to the restaurant there is nobody there other than the employees.

8. ALL EMPLOYEES LOOK LIKE THEY JUST GRADUATED HIGH SCHOOL
Every employee is so young and it's kind of sad how scared they look when you ask for an explanation of their policies. When I checked in, I was informed that I booked two rooms for one night. I said I only needed one room but they still made me pay for two although I only occupied one. The Ritz Carlton, the Four Seasons, or even the Westinn would never let that happen. There is never a manager around. When I checked in they said the manager was out and would be back at 7am. When I came back in the morning, he was out for lunch. When I finally did meet him, some guy named Ed Conway, he smelled like Nachos and looked bothered that I wanted to be refunded for the room I didn't occupy.

9. HOW YOU DO ANYTHING IS HOW YOU DO EVERYTHING
This place is great if you are paying $100-ish but for the price point they charge this place is a wannabe upscale hotel.