Carole Motz

Review of Sedona Rouge Hotel & Spa

We came to Sedona to celebrate our friends 65th bi...

We came to Sedona to celebrate our friends 65th birthday and to enjoy the spa treatments at this resort. When we checked in after 3:00 they said our room wasn t ready. We ate in their restaurant to kill time. We ordered at 3:20, after the server took our order he then gave us the Happy Hour menu which had already started 30 minutes prior. So we ended up not ordering from the happy hour menu because it was offered AFTER we ordered!!!
Then we went to get our room and ours was ready and our friends were told they had been downgraded because the room they were supposed to be in the people were still there and they couldn t get a hold of them. After spending over an hour going round and round they still would not give them a equal room to what they booked. Our friends drive 3 hours last night to meet us and then we drove another 6 1/2 hours to get to this hotel. They said they would try to move tomorrow but could not guarantee it. There was NO manager to talk to and the staff was very young and inexperienced. Our room is beautiful and a much nicer room than our friends downgrade. We are so disappointed in this hotel.