Sedona Rouge Hotel & Spa Review

Absolutely do not come here. The people who work here are extremely disrespectful and rude. I spoke with a few people, but Danielle was the manager I believe and she was extremely impolite. They overcharge and put fees on the bill and when questioned they don t care to help resolve any issue. Do yourself a favor and go somewhere else.

Great place!!! Really cool staff and amenities! Jacuzzis were great and a Safeway is right across the street too :)

Beautiful spot stay. Great workers and restaurants.

Great bang for the buck. Good restaurant and service was attentive to our every need. We took advantage of the spa and would recommend. My wife and I had a great experience.

Great place, nice management. Outside seating is a plus. Enjoyed it.

The Sedona Rouge was a splendid stay. The room was a good price, it was up to date and very clean. The shower was large with a shower head on the side and on the roof. The spa was lovely with great amenities. The service was friendly, helpful and competent. We ate at REDS which had a large selection of wine and it was delicious food.

Wish I could give zero stars. We stayed at the hotel for 3 days and 2 nights. I killed the roaches after my wife pointed them out the first morning we woke up there. I should've checked out at that time. However, I called down and requested the room to be cleaned and the roaches to be addressed while we were out exploring throughout the day. They failed to clean the room and just removed the dead roaches. While I was at their spa the following morning they wouldn't give us a complimentary late checkout in order for my wife to wait in the room for an additional 60 minutes until I could return to carry the luggage down for us. Between the cost of food, room and spa treatments.... I think my wife and I spent close to $2k with them on the 3 day and 2 night stay. Terrible customer service from the hotel. The spa service was excellent.

Great hotel. Food in restaurant was ok. Hotel was beautiful

Great location and gorgeous rooms. We stayed for several days and while we never used the spa, we definitely felt we got our money's worth. This was an excellent home base while we traveled through Arizona to see the sights.

Stay was fine. Staff and/or Sedona Rouge applies a $30 per night resort fee which we opted out of. Checking out the resort fee was added on and no amount of discussion regarding opting out would be listened to by the rude/minimum wage paid receptionist. Customer service and honesty are lacking.

Hello, this is the second time I have been disappointed with this hotel. But here, it goes way beyond what I can tolerate for a 4 star. First of all, the welcome is methodical cold and sorely lacking in heart, which contrasts with the immense kindness received in Sedona by all the inhabitants. Then, I was put in a room next to a machine that works as early as 5:30 am despite the fact that the hotel is not full in this season. As if we wanted to scare away customers. I had already had a bad impression the last time in September as I expected to have breakfast in the restaurant. No I was sent 300 or 400 meters to a local place to eat an omelet. And it's called a 4 star. We do not have the same design of a 4 star.

Nice hotel. We reserved a king room and when we checked in were told that we were being upgraded to a suite. What they failed to say was that the suite had 1 queen bed. If we come back to Sedona, we'll try a different hotel.

The staff is not helpful for any reason or in any way. There never seems to be a manager on duty, calling the front desk only allows you to leave a message. We stayed a week and did not have a good experience. We will not be staying here again when we come back.

There was opened water bottles in our mini fridge, someone tried to break into our room, (or had drank to much and had the wrong room) my husband had to get up and yell for them to go away. We called front desk and nothing was done. The people above us were up all night we hardly got any sleep. Again we called front desk, they said they would tell them to keep it down it continued until 6am.

The terrace was dirty and unkept, on the website its promoted as a comfortable place to star gaze with fire pits. There was broken wine glasses and old drinks fron the night before. All the furniture was moved around and no fire pits were turned on. We decided to cancel our next day and head out of there. One robe in the closet had a stain. There is a $35 additional hidden fee at checkout.

I truly wanted to love the place, but I do not recommend.

They charged me after I told them I stayed for free using my rewards points. I called them a few times about my refund. Horrible customer service, I will never book here!

Room is nice but has a kinda funky smell, but it's clean. Wife got a massage and said it was really great. All the staff has been super nice and helpful.

Hotel was lovely, clean, very luxurious. Staff was over the top helpful and Friendly.

It's pretty and they are quick to make things more accommodating

Love the view from the new rooms! Pool area was great. Would highly recommend. Restaurant at Hotel was just ok, but staff and service was fantastic.

The GM Ed Conway is an uncompassionate man who cares more about a dollar than his guests! STAY ELSEWHERE! There are many beautiful resorts and spas in Sedona. La Auberge and Orchids Inn are two superior options!

Our stay was very comfortable. The beds were nice, the facility was clean and quiet. Would definitely stay there again.

Very nice and reasonably priced. Room was clean and smelled Great!

Update: Sedona Rouge reached out and allowed us to apply the gift card balance to our room fee so I've changed my review to 3 stars. While we did enjoy the hotel itself I hope the hotel improves its training procedures concerning gift cards and I wish I didn't have to post a review in order for this to be resolved properly.

Origin review: We were gifted a $150 gift card for the Sedona rouge hotel so we decided to spend a weekend in Sedona.

During checkin the concierge told us the gift card could be applied to the room fee, but they refused to honor that during checkout and claimed it could only be used for the spa.

This was never mentioned at any point during the gift card purchase or checkin. When I mentioned that the concierge from the previous day told us it could be applied to the room fee he said, "well that employee must not have known that".

All in all very dishonest and unprofessional and we won't be returning.

I wish somebody would have posted don't stay here and don't waste your money. I love a good quality hotel this is not it you walk into room and the sheets smell horribly a bleach. We left the 7:00 a.m. because of it. So you spend a couple $100 for the room then you check in and they charge you another $28 for water. Then they add another $100 just in case you want to spend money in the bar. The front desk as others have said there's not no customer service. And example is we did come early they ask for a phone number to call us when the room was redy 2 and a 1/2 hours later at 4:37 p.m. We walked up to the front desk and ask my nobody called as and they said they were too busy. When we asked in the morning why nobody call das in the issues we had with the sheets of my we're leaving early basically it was who really cares so if you're night staff and your day staff doesn't really care what kind of quality hotel do you have I agree Sedona is beautiful but there so many other hotels to stay the Hyatt looked awesome I should I went to my 1st instinct and went there don't go here just trust me don't go. I would never stay here again your two is over priced and smells.

I like the rooms But hot tube wasn't warm. I'm from oregon and was looking forward being outside in hot spa and stars. and You can do yoga in morning but be there 15 min early. I went ten
and missed the class. The restaurant has great wine and food. Front desk was so nice.

ealry

My wife had a bad allergic reaction to the bed sheets and she broke out in hives. The resort unfortunately did not have other options for the sheets than the standard ones. They did offer us some blankets that did not cause this reaction. Unfortunately, my wife still had to sleep on the ground from the contact between the bed and the sheets. I understand that strong detergent is important during Covid, however having a back-up option would have been nice for this type of establishment.

Great hotel nestled into a lovely setting. The room was comfortable and spacious, and the pool and spa were excellent. Loved it!

The hotel was great and so was the service. It was close to the main attractions we wanted to visto and 3-5 minutes drive to the airport observatory.

The rooms were big and clean. We even got a little balcony with our first floor room. It was a little chilly at night but the jacuzzi was perfect for a romantic night.

My favorite part, THE VIEW. There's a mini rooftop and we woke up to see the sunset there.. So beautiful and calming, you see how the mountains start to look bright orange as the sun rises and even enjoy seeing the hot air balloons traveling at that time. I recommend.

Breakfast is not included buy they gave us tickets for free drinks when we arrived.

I really liked the service and the hotel overall. The rooms are renovated, they are on the large size. The pool is a good size and they even have a Jacuzzi. I gave em a 4 star because they do not offer breakfast. But they have a nice restaurant and sometimes they have deaks on breakfast. So, overall is like a 4.5 for me.

Nice hotel, we stayed in the new part in the back very nice updated rooms. Food at the restaurant was good just remember to take your $10 off coupon for breakfast or dinner

My husband, son & I stayed there in mid December. The place was wonderful. Unfortunately, we all got altitude sickness & to add to that my husband hurt his back. We had to stay a lot in the hotel however it felt very homey, comfortable & having a fireplace in the room helps when your sick. =) The people who work there were very nice & the morning bagels were awesome. They clean the room twice a day when we weren't sick in bed. I miss the cleaning ladies, they had our rooms so clean.

This was our first time to stay in Sedona and we were very happy with this hotel. This 25 resort fee was uncalled for in my opinon for the price you pay for the hotel that stuff should just come with it. Although the hotel staff was amazing. They have a great service if you need anything u can text this which proves great when you have children along. I would stay here again despite the resort fee but would rather not pay for that.

Mr. Ed Conway the general manager of the hotel was very professional with my concern about staying at the hotel. I could not make it in to stay a few weeks from now and he was willing to assist me in making sure my reservation was properly canceled. I appreciate his efforts along with Raul to make this happen. This was very professional of a hotel to work with and would recommend that to anyone.

Finding dog-friendly hotels for our road trip wasn't easy, but we lucked out with the Sedona Rouge and couldn't have asked for a better place to stay in this beautiful area. The prices were fair, the room was clean and every single interaction I had with members of staff were excellent - everyone was happy to help me and make sure our stay was comfortable. The hotel itself was clean and well kept. We'll be back!

Good food and wine selection. Very nice piano music. Attentive wine manager and a good crowd.

Sedona Roach Hotel

Stayed here about a week ago after my cousin booked this place for a family hiking trip. Unfortunately we had a few issues with our stay. The 2nd day the water went out and we had zero water pressure in the shower!!! When we informed the staff they told us it was a hotel wide issue and as a solution we could use the public shower in the spa!! Then we had an uninvited guest drop in on us one night in the form of a huge roach in the bathroom. When we informed the front desk the next morning they were really not concerned and only offered to waive one of the resort fees of $25. This place is advertised as a high end resort so we were really looking forward to our stay here. Very disappointing experience and we will not be back.

GREAT HOTEL! The price was great but the hotel itself was great too! I am very skeptical of all hotels so I am very quick to judge as far as food, cleanliness etc. The hotel was very clean. The shower/tub setup was a bit quirky but that happens sometimes with renovations.

You got free breakfast every day including coffee AND alcoholic beverages. We were floored when we found out on the last day that the mimosas and bloody mary's were included!!! The breakfasts were also not the typical buffet or waffles. It was the full breakfast menu with eggs Benedict, omelettes, burritos, etc.

You also get a free app every night of your stay and they have 5 dollar house wines for happy hour so we did that every night.

The food was not "hotel" food - It was fresh and I am pretty sure I read it is all locally sourced. NOT what I was expecting.

By the pool they have servers and ice water at the ready.

The hotel is located off of a "main" road but there is a large water feature in the middle of the public area that really drowns out any cars or outside noise that may have been heard. The ambiance is very relaxing and tranquil.

If I HAD to come up with a negative I would say the pool was a LITTLE small and a LITTLE dated but that is really me reaching.

Service was very good. Food was not. Had the special of the evening (ribs) and they were quite dry and tough.

The staff was very friendly and professional. Our food was delicious and the atmosphere was lovely. We'll definitely go again!

Very nice room, great staff who are very attentive, comfy beds, and our room had a gas fireplace..

Nice hotel...we stayed in the newer wing of the hotel, and I loved the patio and courtyard area. Super convenient location and nice views, and the attached spa was very conveniently. This is not a secured spot...literally next to a strip mall with a Safeway, but we found it easy to shop and keep costs down. Staff was nice and accommodating, and the onsite restaurant Reds also had very good food and pleasant service.

Their staff is very rude and I would never recommend this place. I attempted to make a reservation for September. They accidentally put the dates wrong in their system, by 2 months. When they called me to say I missed check in and I explained it was their mistake they refused to own up to it and are attempting to keep my deposit. Their manager promised to call me back in 1 hour once I called them and he never called me back. When I reached back out to them I got a different person but same story. "we sent you a confirmation so it's your fault for not checking it so we are keeping your deposit". They finally agreed to apply it to my September stay but then raised the room rate and never sent me a confirmation for that date. Turns out they never sent me a confirmation for their mistaken July dates either. All I want is my deposit released and yet they keep coming up with excuses as to why they won't. Had they treated me respectfully in the beginning I would have understood everyone makes mistakes and stayed there in September, but throughout this process they have been very condescending and rude. I would never recommend staying here.

Great, but no charging options on or near the nightstand is odd for a hotel of this caliber.

Wonderful experience except for the restaurant. I definitely recommend eating elsewhere. The room and hotel staff were absolutely amazing.

Sedona Rouge is a wonderful place to stay during the winter. Much of the hotel with the exception of the check in desk, the rooms, and the restaurant are all outside in an open air hotel. Wonderful decorations, the hotel is kept very clean in all areas and has plenty of accommodations.

Simply amazing place! Highly recommend. However, the restaurant on site was not too impressive with the food. The food needs a serious revamping.

Update 11/07/2019:

About 2 weeks after the post to google I was refunded my entire purchase price and contacted by the front desk manager. Thank you

Original post:

After inspection of the room I found a dead insect at the head of the bed. In between the mattress and the boxspring. In room 130
There is ZERO way I would ever stay there.
Staff at the front said they would NOT refund me as I had already checked in. (There would be no way to know what was IN the room without checking in, obviously) so I am missing what the hotels issue is.
Jessica the new girl there at the front desk was amazing. She was in training
Her shorter supervisor or regular front desk agent (whomever it was) was NOT happy with the fact that I had issue with the room. She was extremely difficult to even have a conversation with and made sure to explain twice in our conversation that there would be NO refund
This whole place is an absolute joke. And I was given the email of the director of the property by the company we used to book the hotel. Magically they failed to respond. DO NOT WASTE YOUR TIME and expect no reply from anyone

Nothing but GREAT things to say about this resort. We did utilize our spa credit and decided on a couples message....and it did not disappoint...A-MAZING! We will return! Newly renovated with balcony and huge walk in shower. Renovations are under way during the day, we weren't inside long enough to notice, but quiet at night.

VERY disappointing....stayed here in 2017, but will NEVER again. I reserved through a third party offering that was presented on the Sedona Rouge website and was given a room that was downstairs where an upstairs guest w/ children was quite noisy and when I asked to be moved to another room the next morning for the second night I was not accommodated. Have never had a hostelry so inconsiderate as to ignore a guest in such a way. I d recommend others to stay elsewhere. Arabella or L Auberge or Arabella would be a better choice. This establishment doesn t care about guests after they have your money. Response was window dressing as there WERE available rooms but evidently if booked through Expedia then one is treated differently..RECOMMENDATION STANDS DO NOT STAY HERE, STAFF DISCOURTEOUS AND UNACCOMODATING

Front desk is very friendly and informative worked with dDamian. The Reds resturant Quesadillas are excellent with carne asada. Room is clean and bed is comfortable. Overall a nice place to stay.

Extremely upset.
I book this hotel in SEPT for my 10 year anniversary i book this 3 months in advance. My booking was for December. Unfortunately my dad decided to have his wedding during this so I had to reschedule my trip. And what does rouge do? Not only tell me I CANT RESCHEDULE, but its also NONREFUNDABLE. I told them months in advance. They're not will to work with you and they just STEAL YOUR HARD EARN MONEY. -10

The rooms are spacious, clean, great location, everyone is extremely friendly and very helpful.

Very attentive front desk. Rooms are nice but small for the price. Beautiful fountain. Small pool.

Good place, I come here every time I stay in Sedona

Do not Stay here! The room#210 was dirty. The soap dish was filthy. Booked thru Priceline/hot wire, when we got to the hotel Walt said there was an additional fee of $50. At check out I had to push for a receipt which shower a $92.92 charge, when I called mastercard I was actually charged $136.36. the night desk clerk walt was rude and told daughter to not bring my 10 yo bank into the lobby because he was talking and walt said he didn't like being interrupted during his presentation. I will never use price line again. Now I don't even trust wyndham for quality.
You have been warned.

I've been on an extended road trip for the past 2.5 weeks and I've stayed everywhere from a 5 star to a primitive style campsite. I'm also a Wyndham rewards member so I've stayed at a few Wyndhams.

In terms of amenities it has a jacuzzi, a pool, a restauraunt etc. I also like the fact that our room had a patio that directly led out to a green space. The green space in turn directly connects to the rest of the resort.

Honestly though, the room was dissapointing for a 4 star at the price point we were paying at. The TV was smaller and less modern then expected, the bathroom wasnt updated,the coffee maker was older(2010ish). Two 3 stars I'd recently stayed at were better than the room at every level. Oh yeah and did I mention there was mold in the bathroom.

However, in general I'm willing to look over just about anything as long as the service meets expectations, this is after all the service industry.

And as you might've guessed they dropped the ball here too. They dont have bellhops, bag storage, and they dont have late check out. I've stayed at hostels with better basic services! They also couldnt make recommendations for nearby hikes which was super frustrating(I had hikes already pre-planned luckily).

Heck the front desk was so new to the job I had to help explain to them how to do check in. And in order to get the fireplace pits going I had to use my trusty 88 cent gas lighter(I had fun with this to be fair).

Despite all that I'd still say that it only made my stay at Sedona slightly worse but for a 4 star I really do expect better.

New management took over 3-4 months ago apparently and that seems to be the main reason for the drop in quality. Average rating at the time of this review is 4.1 but in the last 4 months reviews have averaged sub 3.5. So the difference is pretty obvious.

This hotel will almost certainly lose a star within the year so when evaluating this hotel I'd recommend ranking it as a 3 star and comparing it to other 3 stars. Im dissapointed in Wyndham as well for letting it get this bad.

The room we booked in the Spa building had a broken air conditioner. Mgt did move us into a suite after several calls.
We used the Spa for a couple's massage. It was quite pricey though but the masseuses were good.
The pools and jacuzzi's are closed off too early at 10pm so that sucks since it was blistering hot out.

I stayed at the hotel, which was great. Unfortunately, the spa was not. I had a 90 minute treatment. The therapists hands were shaking so badly that he was unable to provide much pressure so it was more like a - painful - rub. He missed a couple of the "rituals" that were to be included. Very bad quality for a costly treatment.

I emailed the spa before writing this review, hoping for an apology or explanation. I received no response, which to me is inexcusable.

Enjoy lovely a lovely stay, don't book at the spa!

Nice hotel with renovated BIG rooms, cozy, clean, check inn was easy and fast, they really want you to have a great time, ask for extra perks (spa & reataurant dct), I will definitively return not only for the experience, price is right and great location

I would have given them a higher rating until I realized they were supposed to be a 4-star hotel. From 1st arrival and 1st glance the hotel was amazing. Great welcoming greetings, main room was amazing looking. There is no Bellhop, maybe Covid related, but they are not wiping down or strict about the mask usage so not sure if that is a reason. Bathroom slightly outdated with a significant mold issue (with an amazing room). All of these are simple issues that can be overlooked due to lack of preventive maintenance. But the service on the 2nd day with the front desk was not 4 star at all. We asked for a late check out even willing to pay, but was told that it was not allowed any more b/c in order for them to get the rooms ready for the next guest it needed to be cleaned...obviously?! But the hotel is less then 25% full so why are they turning away my money? Then I was explained that management changed 3monthes ago and this was the new policy. I understood that it was not the front desk fault so asked about baggage storage but was told it was not available since there was no bellhops. Maybe they were a 4 star hotel awhile back, but with the lack of help or basic hotel services they have been downgraded. The difference between 3star and 4 star is quality of room and quality of service.

I'm a local here in Sedona, and I eat at Sedona Rouge Spa and Hotel Reds Restaurant often. The food is consistently great and the service is alway excellent.

WOW this place was amazing! Walt at the front desk was very inviting and made us feel at home right away. Debbie and Robin at the spa were wonderful. Sam and Sammy at the restaurant we re a dynamic duo. Topped off with Tai Chi in the morning w Alistair made this mother/son trip a wonderful bonding experience. Look forward to coming back! :)

It was nice! The staff was very accommodating! However you could hear everytime someone closed their doors because they all slammed and the house keeping carts we're really loud as they went by.

Very friendly and helpful staff. Very nicely maintained property. The rooms are big and spacious.

Wonderful high-end hotel/resort with a world class spa.

Very pleasant stay. I would recommend. Its in a great location.

The place was nice and clean. The staff are very unprofessional. Charged me twice for erroneously.

I've been a customer for 10 years at Sedona Rouge. Every summer we anticipate our 2 night stay as part of our 2 week family vacation. My kids have built 10 years of memories at this hotel so we are sad to know that Sedona Rouge has increased their prices so dramatically this year. Fortunately the Hyatt and a few other highly recommended resorts are priced at what Sedona Rouge was in previous years so we can continue to spend a couple days in Sedona. Sad to end our memory-making with you Sedona but we just can't justify paying such a steep price increase.

Rooms are clean, bit way over priced for what they offer. There's nothing special about this hotel. The shower head in our room was clogged so the water came out to strong on some holes. The AC unit is noisy, hard Tod sleep. I stay here three days, they charged me the second day for two bottles of water, the first two were free (geez, thx). The restaurant food is awful, as were the drinks. I don't recommend this place.

Excellent customer service. Beautiful inside and outside. Amazing massage!

Hubby and I ,are visiting Arizona for the first time for family connection,grand canyon bucket list vennture,and pre xmas eve birthday,celebration! I cannot praise our dining experience at Red's Sedona Grill! The atmosphere,menu selections and world class personalized service was a joy to experience. We spoke at length with Thomas,the manager.We were compelled to share the specific details of our enjoyment of each meal item ordered.The chef was very accommodating in that he produced a dish that was not currently on the menu.Shannon,our vivacious and personable server, was a delight and super efficient! The food was 5 star quality and taste.The creative combinations and homemade condiments were delicious.We appreciated the pride that they exuded with their original brand.We have several days left in our Arizona visit.You can be sure that we will return to Reds Sedona Grill for another fine dining experience!

Nice enough, no free breakfast, poorly designed shower, terrace was booked every night we stayed

Completely overrated. They charge an addition "resort" tax and this is far from a resort. With taxes it was $380 for a Sunday night and the restaurant was closed Sunday and Monday. We checked out early to stay at the Marriott Courtyard (only opened 3 weeks ago) which was much nicer, better amenities, and significantly cheaper! The spa was nice but the prices were pretty high and they did not provide the services for the full hour we signed up for. My husband wanted to speak to a manager the next day but we were told that he would not be in until the next day and the general manager probably couldn't help us...seriously!? Would not stay here for future travels and if you're smart, you wouldn't either.

We had a great time staying here. Very nice clean rooms and the bed was amazing. The view of the pool was ok but not what I was wanting. Overall this is a nice hotel in Sedona.