Alex Andrews

Review of Sedona Rouge Hotel & Spa

Third time may have been a charm, but the fourth w...

Third time may have been a charm, but the fourth was just terrible.

Fourth time staying at the resort and unfortunately, a horrible experience for my wife and myself on our anniversary. The stay started with a lovely display of cobwebs hanging from the corner of the spa room, and a window that hadn't been cleaned in what looked like a year. "No worries," we said to ourselves, "this place never lets us down."

Dinner time approaches so we order room service. Two burgers, one cooked Medium, one cooked Medium-Well (I know, this is a travesty in itself but it's how she likes it) along with an order of fries and some ranch dressing. The order arrives about 30 minutes later with burnt buns, both burger patties horribly undercooked, and missing ranch. We call back down and ask for the ranch that was forgotten, but apologize for the inconvenience as we never want to be "those people."

11PM approaches and loud banging is heard...and felt...for an hour and a half. Staff going in and out of rooms, loudly, with no care for the guests around them.

We slept it off as best we could, woke up in the morning and went to check out. We were never asked how are stay was, so we volunteered the information. The response was simple: "Oh, that noise was probably security." and in answer to the food and cobwebs situation, "it's a holiday weekend so we're busy. I'll leave a note for the manager."

No apologies or care about the short experience, no understanding that it was our fourth stay to celebrate our anniversary. Just a blank face that told us everything we needed to know -- we were seen as a nuisance and should leave.

Talk about a disappointing weekend. Just because it is a busy holiday doesn't mean service can slack. You are asking people to pay a premium rate while also asking them to accept a subpar service. If you can't handle cleaning and feeding your guests during the holidays, then just admit it and offer the rooms at a discounted rate.

Sad that one bad experience will cause us to look at other resorts moving forward.