I m astonished at how highly rated this dealership...

I m astonished at how highly rated this dealership is, as I ve had nothing but an awful experience. I put a downpayment on a new car, but after some gross mishandling of my paperwork, decided to back out. I was told by the general sales manager that this was not possible because I signed for the car (I didn t) and when I told her that I had not signed, she pretty much tore her salespeople and finance manager a new one (in front of us) and eventually gave me the money back. The only saving grace of this dealership was the finance manager, Ace, who did everything in his power to make it right and even paid for the $500 restock fee (which we were never told about) out of pocket. He deserves a raise, but the rest of them are incredibly unprofessional and lack basic communication skills.