Scott clark toyota scion Reviews

Mike Delanty and Larry Carrillo did a great job helping me last week! I love my Camry and the excellent customer service at Scott Clark Toyota!!

Always a lot of staff but shorthanded on people available to check in your vehicle. Was assured it would actually be washed this time and once again it was still dirty, 0/3 record of being clean when I go to pick it up. Will go somewhere else next time.

Our family has bought multiple vehicles from Paul Moore and have found him to be a straightforward, trustworthy guy. He makes the experience as convenient and painless as possible. We will definitely be in touch with him the next time we are in need.

Scott Clark's Toyota has not disappointed us with the service we receive. The tire warning light was on but the tires were at the correct psi. I didn't have an appointment but decided to stop in to see if the problem could be resolved. Steve Vadala got my car in right away and it was ready after about 45 minutes. It was the spare tire. So, all is well and they even provided a car wash which I didn't expect on a drop-in visit. Thank you Steve and SCT! Another pleased customer!

Great service as always from Crystal Kush and the entire team! Always professional, flexible, and supportive.

I had to update my visit due to the dealers came through as promised. Chris Powe and David ( finance manger) were awsome. I bought a couple new and fairly used toyota from other dealers and I hot to say. Scott Clarke gave me the best deal out of the all. All dealers have their BS and their ways of doing business but Scott Clark's do a job well done.

It was ok, plenty of inventory to choose from, just felt like the manager that dealt with me had one goal... sell a car, and wasn't allowing us to work through the process. Kind of condescending attitude and a pinch of Arrogance, which can be a turn off. O can spend my money anywhere and get a car at a good price, and not looking for anyone to kiss my behind, but a couple things they should never do, talk negative about the current car you own, no matter what it is, and constantly compare your vehicle to others like from a script. Focus on speaking about the good qualities of your vehicle and point out some similar factors that would convey your strengths. Know your facts and do not lie. Information is too easily accessible, so when you speak cars,whether competition or your own, spin can be your enemy. Stick to the facts, and focus on your customer wants. They may not be concerned about the industry views on how wonderful your car is, they may want a certain color or car for personal reason, learn your customer needs and let them guide you through the process

Pete Acree did an excellent job on my scheduled service. Everything was documented & explained; as well as the inside of my car was very clean after the service. I would be happy to have him work on my car for any service.

Aylin Erkal was warm and friendly when I arrived. We sat down and discussed what car I was interested in then giving me the opportunity to test drive the 2014 Prius C. Although we drove a black one, my heart was on a blue (my favorite color). We both learned about the car together and then worked the numbers for an offer. Of course this was the nerve-wracking part but Aylin and Donald Thompson did a phenomenal job working their magic and help me get the car and the color (there were no blue on the lot and found one elsewhere and brought it back to Scott Clark's) at a reasonable price and period of the loan. If anyone asks me what car to get or who to go to, I would say "Get a Toyota, go to Scott Clark's, and ask for Aylin and Donald."

I have been trying to write a review since last year right after i got my car from here. I love my car Toyata CHR. This is the exact car i wanted. Thanks to Mike Miller, he was helping me through out the whole process. Everytime im there to do oil change, He always come say Hi if he saw me. Thats really nice of him and i feel very welcome. He always asked if i have any questions feel free to ask. Thank you Scott Clark Toyota.

Went out to the dealership at 7pm on a week night. Only wanted to look at one used car. Met Hakim Dennis when we arrived. We showed what we wanted to see. He immediately took us to that car which was still getting the interior detailed from top to bottom. We talked about the numbers on the vehicle, came to one that both of us felt good with and made the deal. Never once were we pressured to buy something else. Thanks Hakim Dennis and Scott Clark Toyota.

I just purchased a brand new 2019 toyota camry Hakim Dennis is a wonderful sales man.Also Mike McKenna is a wonderful person todo your paper work with.
Hakim took his time with me and wanted to make sure I got the car that I wanted.Got a customer for life!! Hakim didnt try to push me into buying anything, he just want me to get what I told him I was looking for.Thanks Hakim and mike.This was the first car i got there and wont be my last.

I went to Scott Clark Toyota looking for a replacement for my 20 year old ML320. I really like the ,Corolla SE but couldn't decide on a color. The choices were blue, white or silver. I'm leaning towards the white but couldn't make up my mind so I decided to " sleep on it". Fortunately Mark Moore, the sales person I have delth with in the past, is a great guy and understood my dilemma. We'll try this again next week.

If I could rate it at 10 stars I would. Jimmy Cline (GM of sales) and Travis Wilson (sales) worked extremely hard to help me obtain a difficult to find car. They were in constant communication with me throughout the process and continue to follow up on my satisfaction. Jimmy went well above and beyond my expectations to procure the vehicle. He and the rest of his staff are fabulous. Highly recommend for all of your Toyota needs in the Charlotte Area. I will definitely continue to purchase future Toyota vehicles through them!

Great place! Customer service was excellent and service went well. I will be going back for my next oil change! They offer a complimentary car was as well!

I had a great experience at this dealership looking for a car for my daughter. I was treated professionally and got exactly what I was looking for at the price I wanted to pay. I would recommend Michael Black as a sales associate. He did go the extra mile for me in helping my daughter get the car she wanted.

First time at Scott Clark Toyota for maintenance and they were fast, professional and even washed the car. Thanks Shane Crow for making it an enjoyable experience.

I recently purchased a 2016 Toyota Tacoma from Scott Clark. They were very honest and gave me excellent service. I would recomend them to anyone.

We recently worked with JR at Scott Clark's and found it to be an excellent experience. We are pleased with our purchase and thought JR was friendly but down to business--which we liked. We felt our time was respected and we walked away with a deal we are happy with. We highly recommend

One of the employees name is Gabe Mercer. He was a great help and made my procedure so much easier. His service is appreciated and I will definitely stay in contact with him about any new deals!

Purchased a certified, used Prius.
James Rucker was very helpful, not at all pushy.
Got the car we wanted, and at a fair price.
Process was painless, and fairly fast.
Mileage noted on window sticker was low by about 3k; this incorrect number carried through on all the paperwork. Make sure you check the odometer yourself.

We came in for an inspection on an extremely busy day for Scott Clark's Toyota service. Archie Newton got us and out quickly. Archie has been our service person for many years and I would not go to anyone else. He is great.

Great service, attentive to details and pleasure to do business with. Thank you Mr. Marshall for a great service!!

Excellent experience with both sales and service. Highly recommend!

couple day a go order some part . they say call me in the morning for pick up. after next day they not call . we go whith out called , so they order wrong part and put wrong email adress.. make me so mad.

I love Scott Clsrks they are the best. Justin has been my service guy for a long time the best.

My car was very well taken care of. Tire replaced at typical price. The service included checking on the warranty. I love taking my Toyota to get serviced here. Very reasonable prices and excellent service.

Very pleasant experience and atmosphere. I was kept up to date as to what problems were found; cost was OK for the time and work that was needed.

Excellent customer service. Never been disappointed. Free shuttle service is a nice option for getting to and from while your car is being worked on.

When I arrived for my appointment with Travis Wilson, he had everything organized based on the information I had provided when setting up the appointment. It was a great purchase experience.

Also got great service from Crystal Kush of the Service Department in getting my accessories installed.

Purchased a used van from Jimmy Nguyen. He made the purchase
a pleasure. I would recommend Scott Clark Toyota and Jimmy.
Love the Van.

Great car buying experience. Thank you Sherrod, you were very informative about our new vehicle.

On time service, done by polite and efficient people. What could be better than that?

Easy to schedule appt for routine service..same day and completed in less than an hour. Loved the manicurist! Thanks!

I was very disappointed to leave from my service appt 2 hours later with my tire pressure warning light on!! I called the dealership back & was told a manager would call me back after 2 phone attempts to contact someone in the service dept and now a day later still haven t heard from anyone at the dealership. I assume that because I was still under the free service my veghicle was just passed thru & they deemed it unnecessary to inflate my tires after a tire rotation. I ll definitely use a local mechanic from now on for my service appointments.

I took my car in just for a little paint job. While I was there I meet with a very nice young man name Dominic Palone. Dominic was very professional and very pleasant and very patient. I had a little problem getting around where the new cars were at. He went and got a car and drove me around so I could fine what I was looking. Well guess what. We found it. What a great person to work with. Thank you Dominic. You deserve the best. Keep up the good work. You are on your way.

Billy Carroll has been helping me with getting me service for my Toyota Sequoia and Lexus IS for several years. He is always helpful and courteous. Billy always responds to my text messages (even when he is on vacation). Great guy to work with.

I went in for my 20,000 Mi. service and Marshall Moore assisted me (I always request him as he is very knowledgeable and fair and great to work with). He told me what was needed, gave me the price, and helped to provide quick and awesome service! Marshall always lets you know what you need and don't need and doesn't try to "sell" you extra services. I highly recommend Marshall when looking for a great service tech rep and I trust Scott Clark Toyota to provide what they say they will.

Came in to get parts replaced at the Service department on (trunk torsion bars which were to be installed at no cost to us), wasted a whole 1-1/2 hours before I was notified that they did not have the parts and they would have to be ordered. These parts are only suppose to take 30 minutes to install which should not even be that much time to install.Just because you are not making any money from it does not mean you treat the customer badly.
I had requested a time to come in for service and was told that they had the parts and I even asked them if they had the parts. What happened to customer service? All I can say is it sucks that you wasted my time and gas along with my dad who is a world war 2 veteran who I was helping out on this. All I can say is somebody needs to get with the program or on the same page. One hand does not know what the other hand is doing. The service guy did not even sound like he cared.

Great representative answer my questions and concerns.

Each service writer was very professional outgoing courtesy and I enjoyed environment

I had the great pleasure of working with Jacques Deadwiley and his son in purchasing our new highlander. Negotiations were quick because i was dealing with no trade and cash down. I didn't love that i knew more then his son, but the experience comes with time. Jacq and his son were very helpful and accommodating. I was in and out of there within a couple of hours.

Paul Moore was very helpful without being pushy, like most salesman. After my initial online request, he contacted me to find out exactly what I was looking for and to set an appointment. We discussed which cars there met the criteria and he sent me the sales stickers on them so I knew exactly what had been added and the price.
When I arrived for my appointment, he didn't try to upsell me, but brought out the exact car I was interested in for a test drive. Paul went over all the options in detail so I understood what they were and how to use them. He asked me numerous times if I had more questions and if I understood before he went on to the next thing.
Negotiating with Paul and his GM, Jimmy Cline , was a pretty painless process and we walked away feeling we got a fair price on the car and our trade.
The service center and amenities are great and I am very excited to use them when I come in to service my new Highlander.
I normally trade my car in every 3-4 years, and this was by far one of the most pleasurable car buying experiences I've had!

They are liars...they sold a car to my family which was in an accident in which the air bags were deployed and did not disclose it... they fabricated the Carfax. I would stay as far away from these lying individuals do not trust them.

Great customer service! Got a shuttle ride back to work while my car was serviced, they even offered to pick me up when the car is done. I recommend this place to everyone.

The staff are knowledgeable for the most part, and they are friendly. The wait times are ridiculous though. It took an hour and a half to get a battery replaced at 7:30 am. and it usually takes 2-3 hours to get an oil change done no matter what day or time I try to go in. Absolutely ridiculous. I no longer take my vehicles here unless it is for a warranty issue.

I was very pleased with my visit. There was a few things I need done and everyone. a Scott Clark Toyota worked with me to get everything done in one afternoon. I needed a key made and I couldnt get there that morning, the people that make the keys waited on me to get there, that afternoon.

The young man that assisited me was knowledgeable about the service needed

Great job as usual, Crystal handles her business!! Always courteous and trouble free experiences when dealing with Crystal.

I really enjoyed my experience with Scott Clark. Lee Tran made buying my 1st car worthwhile.

Had a truck on the interstate throw a large piece of cardboard right in front of us - no way to avoid running over it. days later we noticed a new noise coming from the engine and took the car to Jeremy @ Scott Clark for an inspection. They had it done in just a couple of hours (no problems found) and threw in a wash job all at no cost! We were very impressed and will come back next time either of our Toyotas need service. Thanks!

I had a smooth experience getting my Rave 4 service.I was able to get my vehicle serviced the following day after stopping by dealership and talking to an advisor,his name was Seth and he was very helpful. My experience with Scott Toyoto went rather painless,thanks Seth

Had an appointment for 7am and was complete by 7:30 am, great service as always and polite staff and did not take long. Thank you.

JACQUE DEADWILEY is the MOST GRACIOUS and PROFESSIONALsalesman of Scott Clark Toyota in the Indian Trail dealership. Due to his diligence to detail, I recently bought a new car through his guidance. His detail of the car on day of delivery was OUTSTANDING!!! My family member was able to inspect the car and have all his questions answered. THANK YOU SCOTT CLARK TOYOTA for such an EXCELLENT EMPLOYEE!! I have appreciated the service department and WILLIAM CARROLLfor 12 years.This dealership deserves 5- STARS!!!

Service department works hard and offers excellent service.

I was hoping for a better car buying experience, but must say that it was no different. The service dept is great.

I always have a good visit while getting my car serviced. Never feel like service is being done on my car that isn t needed. Able to trust the advice of the people there. Kept updated on what s going on. Able to chat with other Toyota owners while enjoying some time waiting. Fast service with a nice wash at the end. Can t ever complain about that.

Always a great experience at Scott Clark Toyota. Professional service techs, great staff and super clean accommodations

Update: Always enjoy working with Travis and his team (Alex and Bobby).

The purchase of our new car was a wonderful experience, everyone was so friendly. The customer rest area was the best we ve been too!!! Thanks All!

I had previously today written a review of my recent experience at Scott Clark Toyota and detailed some issues that I had with the purchase process. I was immediately contacted by Colton Parker, the gentleman that sold me the vehicle to discern what they could do to address my concerns and issues. I can say that they have definitely earned the 5 stars that I am giving them. Not only did they address my concerns, they went above and beyond to earn my trust and future business. I cant tell you how appreciated this is. I understand that sometimes there is breakdowns in a process which is what i experienced. Everyone makes mistakes, and Scott Clark Toyota and Colton Parker have rectified any issues or concerns that I had. Will definitely go see Colton when its time for another Toyota!
Thank you!!

I have worked with Jeremy Holt since I bought my Prius in 2004. I have always found him to be responsive to my questions and my scheduling needs, engaged and respectful. I'm sure he and his team are a significant part of the reason my car is still performing well 11 years later.

Excellent customer service during the sale. Garrett Bowen, Matt Cady, and Jimmy Cline are an exceptional team and it shows! As a nurse, I was also particularly impressed with the cleanliness of the entire facility including the restrooms. Kudos to the custodian staff! All around a great car buying experience. #toyotaforlife

Scott Clark Toyota has made me not hate dealerships any longer. Terrique Brown is a knowledgeable, caring and understanding salesperson who I would do business with again. I never felt like "just another sale" the whole time I was there. I was not there to buy a car, right away, but just to do a test drive. Terrique's attitude and willlingness to listen to what I wanted, needed and pricing were what sealed the deal for me. Also want to thank Cyndy in finance for not being pushy and explaining all of my questions.

If you need a Toyota or you need a great dealership experience to get the taste of scummy salesmen, men that talk down to you or those that simply don't listen to what you want you should head to Scott Clark Toyota! They are amazing.

Thank you Scott Clark Toyota. I am totally sastified with this morning service.
Mr. Marshall was very pleasant and explained to me every work to be done to the vehicle before it was done.
Good job guys. Scott Clark Toyota team.
Julio Linares

I have never been so happy with a service experience as I was with Ryan this week. He was polite, professional, thorough and did not try to sell me something I didn t need. The entire service department runs like a well oiled machine. They were quick and communicated well. Extremely happy with my experience!

Bruce did an amazing job! He s professional, efficient and got me in and out in under an hour. I would give him 10 stars if possible

Christopher West at Scott Clark's Toyota was a huge help in finding the right new car for my mother-in-law. He gave us the attention and care to help us find the car that was best for her. He was very friendly and more importantly was very trustworthy. I genuinely felt that he was more interested in helping us find a car that we would be happy with than just making a quick sale. He was a huge help and I would recommend him without reservation. Thank you!!

Great experience. Easy to work with. Love my new car.

I had two corrolas serviced at the same time. Crystal Kush took care of my service on both cars and did an excellent job!

Friendly service. Clear detail on what is being done.

Although I spoke on the phone with Paul Powell and made an appointment with him,
when I arrived at the dealership Paul was busy with another customer so he asked Don
Evans to fill in for him. Don patiently listened to my tale of woe (the result of my
experience with a different salesperson the previous day) and was VERY helpful in
getting the BEST deal I could possibly hope for, without all the hassle and drama that
normally occurs in such situations. Don is very different from the "typical/stereotype"
salesperson, and I would actually enjoy buying more cars from him in the future.
Thanks for a great experience! I'll be a customer for life.

Scott Clark and i have a mutual agreement. Thank you for the great service and experience.

The service process was very efficient. When difficulties came up with a third party pre-owned vehicle warranty company, service manager Crystal Kush went above and beyond to facilitate a satisfactory resolution.

Tim Wright made buying our new vehicle easy and fun!! His knowledge of the vehicle and relaxed manner made it comfortable. Our van is everything we hoped for and I'm thrilled with all of the features. Thanks, Tim! We will be back for our next car!!

James Perkins was very helpful and did a great job.

Visited your dealership recently was helped by Christian Carney. He was very knowledgeable and friendly. Will definitely refer people to your dealership.

Bought our new Toyota Highlander here. Our salesman went above and beyond to find our dream vehicle. Then he sent us a video, to reel us in. How could we resist? It was perfect! While my husband was signing the documents, I received a free More

Brought in my Rav4 for 10k service Thursday 8:00 AM. Took 2 hours to complete and didn t include car wash or reset of maintenance reminder.
I had to look that up on YouTube.
I wish Crystal Kush, my regular service advisor, were still here. She took care of me with 5 star service!

Good advisor but two hour wait for an oil change not good

Good service experience. They took into account our need to leave for a medical appointment and got our service done sooner than expected. Friendly staff. Our first time at this dealership, and we ll return.

Great customer service and kept me informed about the process.

Justin provides excellent service and has for the past ten years. We own 3 Toyota vehicles and he takes care of all of them

Great place to buy a car ! Mike Miller and the team at scott Clark is just simply the best !!!

because of my situation, we were there for a while. & in that time, everyone that worked with me made me feel very comfortable & made sure i left satisfied. highly recommend. thanks, Scott Clark Toyota. im loving my 2020 camry!

World class service! My friends were looking for a great deal on a new Corolla for their daughter, so they reached out to me, since I was their Toyota connection for 6 years. Since I m no longer with Toyota, I contacted Shane Gunn, who has always been a wealth of information. He immediately expressed interest in assisting my dear friends and made the process very simple for them. Shane held their hand through the entire process & even had the car delivered to their doorstep in Alabama! I would also like to give kudos to DJ, who also assisted with their purchase. This was definitely a truly exceptional experience. Shane has certainly earned my respect and my friends are already looking forward to their next vehicle purchase from Scott Clark! Thanks Shane and DJ!!

Jimmy was the salesman I dealt with at Scott Clark's Toyota. Jimmy worked really hard. I would.also like to thank George and John.

My overall experience at Scott Clark's was excellent. I will definitely go there again when I'm ready for a New Truck.

Great job!!!

David was excellent! Kept me updated on each of the three vehicles statuses as he offered the available options when something was identified that needed to be addressed.

Couldn t have had a better experience. The service was amazing, and everyone there was nice. Jim Cline and Paul Moore were exceptional. Look forward to doing more business there in the future.

I would recommend Scott Clark Toyota!! The.staff was very help to my husband and I. Nathan made the experience memorable. By providing excellent customer service. I can't complain!!!

I bought my favorite car, Toyota corolla from Scott Clark Toyota Matthews, NC on 04/29/2019. Salesperson was nice to me and he treated me as I want to be treated but when I processed the paperwork the guy told me about the gap insurance(TWS); I can pay once $974.00 and something bad happen on a car the insurance will pay whatever left from insurance . It was sounds good to me then I agree to pay gap on the top of my full coverage insurance, so I did. Finally, the car was totaled after a year. My insurance paid whatever the car estimated but when I asked the gap, they did not pay what I expected. My lawyer figured it out later that they are not real one they just call themselves as gap insurance. It was too late at the time I found out how Toyota finance deceived me that they told me false information about TWS. Now I must pay over three thousand dollars the outstanding balance. Please watch out incase if you are buying to buy a car from them.

I brought my first ever car from this dealership Toyota Corolla LE 2020. As far the car goes I like it a lot. As far the attitude of the people who works in the sales department who I've dealt with, the new employee who's job is to show the customer what feature the car has answered any questions. The person at who finance I've spent nearly 2 hours with. For all of these people if I could I would give them -100 for their terrible disrespectful attitude toward me. From both the finance and the sales person lying to me about my monthly payments, lying to me about a payment plan that I was told it's free to withdraw from my bank account only to received an email from that company 48 hours later letting me that they charger $4 every month for making payment. The new employee at after sales should be fire. I asked her nicely if I could get A larger cup holder for my car explained to her that I am a delivery driver her response was even though you just brought a car for $22k we will not give you anything for free. She made inappropriate comment about me having snacks in my car. Hello as a delivery driver I need snacks in my car to eat during the break. Honestly it none of your business why I have snacks in my car. As far feature for this car she wasn't willing to really go over everything I had to figure everything by myself. This dealership took advantage of me being a first time buyer needing a car as soon as possible to get on the road and working again. Instead of understanding my financial needs they put me on a monthly payment plan which is higher then what I can afford. My payment plan went up by $60 all because of the extended warranty which I wasn't interested in getting. But basically I was force to put it in with both sales department rep and the finance. I would stay away far from this dealership go and buy your Toyota at a dealership where they respect you understanding your own needs and not trying to rip you off.

Great personal service by Billy Carroll in the service department.

D. J. Durst is amazing and walked around with me for a while until I found a car I loved! He rocks!

Contacted dealership by online inquiry Monday night and was contacted on Tuesday 3/2/2021 regarding a 2018 Toyota Tundra limited that they had listed online. Craig Rose reached out and we began working out a deal for me to trade in a vehicle and purchase the Tundra, which I appreciated as I m about 2 hours away and didn t want to make the trip without having something worked out or at least know we were close.

As we were working on pricing, I realized that the number Craig was giving me for the Tundra was just over $1,800 higher than the internet price I had inquired about (which said unlock our best price). When I asked about the difference, he was great and said to send him the website I was using over because there could be a mistake. I sent the screenshot of the truck and price from THEIR website showing the internet price of $40,199 and he said that there had been a mistake and that the truck was listed for too low. He said to let him check to see what could be done when I asked him to honor that price.

After a few hours of not hearing anything, I reached out and asked for an update to which Craig let me know he was with an appointment. All good.

The next day, nothing. No contact at all but the online price had been adjusted to $42,xxx.xx.

The following day, Thursday now, I again reached out for an update and was completely ignored. Not only did they pull a bait and switch with a false price that they would not honor, they didn t even have the courtesy to communicate their decision to me.

Terrible customer service and I will not be doing business with this dealership. I hope others have a better experience.

Great experience. Mary was extremely helpful and courteous.