Scopely Reviews

service client inexistant
bannissement abusif même ci tu triche pas aucune explication que des réponses automatique donc le sav servent à rien ce lance lance la balle ne reconnaît pas leurs erreurs
mes te blâment pour ci ou pour ça mes rien de plus
juste des pompes à frics

Hats off to the programmers. The idea is to make people believe that we've mastered our game, but that everything is calculated... I refuse to pay, so I get three tons of advertising that earns you a lot more than your subscriptions. Well sincerely it sucks I uninstall.

Horrible customer service.
We have been trying to close our account, to no avail.
We have emailed Scopely directly from the registered email address, answered all questions and provided screenshots of the account details and live data, to no avail.
Scopely is keeping the account open against our own wishes and despite the written instructions issued to have the account closed.

Scopely support is awful!!! If they do respond they will not provide any assistance with problems with their games! They just blame you for it and close the conversation. If you don't pay to play aka wallet warriors they have no use for you! Even known issues that other players are having they deny any responsibility and push you off to the next person who gives the same result DO NOT GET INVOLVED WITH THEM UNLESS YOU LIKE UNNECESSARY STRESS IN YOUR LIFE!!! Horrible company!!!!!

took money from my dad after he had purchased some stuff on a game and took multiple amounts of money without his permission

Totally lousy shop. The support is a joke, no reactions except ready-made standard texts.
Extremely dissapointed!

Six weeks and no resolutions of app problem. They intentionally and maliciously screwed with my app and then asked me to be patient . You claim to be a tech company and can t fix what you call a bug in under six weeks. Unacceptable!!!!!!! B

Scopely cares nothing about their customers. They allow internet bullying to occur and give different responses to the same issues. Do not play their games. All they want is your money. They don't even offer compensation for payment errors. If you buy anything and your game receives an error from it and the payment still goes through but you don't get what's purchased they won't help you. They won't help you if someone is bullying and abusing you in one of their games either. This is the worst gaming company I have ever seen on any platform whether it be console, PC, or mobile. Players beware....

AVOID LIKE THE PLAGUE, DON'T WASTE TIME OR MONEY ON THEIR PRODUCTS.
Customer service and doing right by their customers is an alien concept.
STAR TREK FLEET COMMAND is filled with what they describe as "known" bugs which has affected gameplay and when their customers encounter these issues and lose in-game resources due to no fault of their own, you're SOL.
Reaching out to customer support is pointless. They offer no help or compensation for items lost, even when they know the fault lies in the game. They only offer that the issues will be addressed in an upcoming patch. Great business model, you should be proud.

Excellent Customer Service, VERY helpful, and understanding!

Very bad company
Send some emails and messages at the message centre even called at them
Simply no reaction

Je n aime pas payer et me faire arnaquer hors avec eux c est le cas

Seriously bad customer service. They make multi millions every year, you think they could spend a little on customer service. You let them know about an issue and they send you a reply having nothing to do with what you stated. The emails go unanswered, the phones are unmanned. Crazy

Crooks, don't buy their game or spend money on their "free" mobile games

Great game, plagued by non caring money oriented, drones, whose customer care skills are on a par with minimum wage chicken coop cleaners. Good luck getting the money they will steal off of you back...

Terrible customer service, play their games but don't give them a dime. You'll never get your money's worth in-game or from the service reps.

any company looking to dev work with these folks should look else where. your clients will be frustrated, your gaming clients will try your product and leave. just don't use this company simply put

The walking dead road to survival is a great game but has many faults
What Scopely have done badly is that they dont listen to what people say when they send them a message. I personally have sent them many messages about what they can do for my region in the game and all they say is that they will forward this to one of heads of the development team. And I know that I'm not the only one experiencing this issue, numerous people in my region have complained to Scopely about the same issue and they continuously refuse to do anything about this. The reason why I gave this review a 3 star rating is because its a great game but lacks so much in the support and care about the costumers.
But this game is always putting up new events frequently and is always improving but their is still a lot of stuff that they could improve on, like answering the questions that people say instead of changing the question around. Another issue is how they say this game is a FREE game but it's really not, its so obvious that it's pay to win. The only way to get a S1++ rated team is by getting 5 stars which you have to either be in the top 3 factions or PAY money which is unfortunately the main way to get 5 stars. This brings up the next issue, is how rigged the Recruits and Rewards section of the game is. Every coin part of this game is pathetic and over the top. Its absurd how much money people pay and all they get is a ton of 3 star characters. The chance of you getting a 5 star is way too slim and needs to be changed unless scopely change the prices of the coin packages significantly. But gotta admit that the tokens part of the game is awesome and was well thought through.
In conclusion, great game, love the characters especially Victor. Just need to improve a lot in support and the prices.
OPEN UP BAKER REGION BEFORE YOU LOSE EVEN MORE PLAYERS LIKE ME!!!
From Baker Region

Pathetic, cheating, scamming company that only has dollar signs in its eyes and no heart.

Horrible. Their desire is lie about an ad, take money, and give nothing in return.

THEY LIE!!! THEY STEAL YOUR MONEY AND GIVE YOU A SAD, SORRY, INCOMPLETE, AND UNPLAYABLE GAME!!!!!! THEY SCREW SMALLER PLAYERS OVER, AND DON'T GIVE
THE SAME OPPORTUNITIES TO EARN THINGS THAT THEY DO HIGHER LEVEL PLAYERS.

THEY'VE EVEN MADE IT LESS ENJOYABLE, WITH THIS HORRIBLE GAME... TO WATCH STAR TREK!!! THAT'S HOW BAD IT IS!!!

DO NOT, I REPEAT, DO NOT TRY THIS GAME!!!

Scopely is a criminal company that actively steals the paid for items of it's customers. Avoid at all costs!

Scopely shocked us with Temple Run Treasure Hunters

Start wars back the way you had its now ending Tuesday morning instead of monday fix it

I have been an avid player of The Walking Dead: Road to Survival for quite a while, I liked the game and spent some money to luckily get two 4* characters, some time later Im stucked with 4 star characters while the first faction in the server wins every single tournament by a wide advantage, and this grants them with more and more 5* characters and items to upgrade them.

With regars to the leveling tournaments they would just need to maximize a single 5* character to get 280.000 points, while a 4* would grant 50.000 (more or less).

However scopely seem not to care.

This company is a ripoff. They care more about getting money from their customers then their product. Theyve also triple charged customers which i equate to stealing. Their games are very imaginative and their online support is useless and could careless about you. Its all about money with this company

scam artist with no xconsideration for paying clients and worst customer support ever

This company SUCKS. They give little to no regard for customer complaints or concerns, often times giving an automated answer to serious questions. I would recommend to highly avoid this company at all costs. It surprising that this level of disregard for a client base exists in today s business climate.

The games are very misleading to the point of false advertising. Specifically the game advertises items in their Walking dead game, even to the point of suggesting that there is improved chances of getting such items but, in practice, those characters and items have drop rates so low as to be borderline impossible. after a particularily bad experience I raised my concerns with the developers only to be ignored and to not have a favorable result. After over 160 attempts I was given nothing of use. I never asked for a refund but do feel I deserved a top character for my investment. They would not discuss with me and eventually ignored my concern. I cannot recommend their products to anybody who is looking for a fair game or a company who truly values their customers.

The absolute worst customer service I have ever tried to deal with. If you have a bug that negatively impacts your game they will not give you support. They basically blame you the customer for playing there game. ie "Sorry to hear you had a problem. Unfortunately there is nothing we can do. Thanks for playing." I even had a problem that was specifically listed on there faq's page. It said to contact customer support to fix it. They again gave me the same canned answer.

I am not one of there "freebie" customers. I recommend not even playing one there games. If you do, dont support them with money. You will come away feeling ripped off.

I used to me a beta tester. I never attempted to switch from android to ios and now i am having save data incompatibility. I have email probably 10 times in the last week, only to get an automated response and no help at all. I have been locked for over 1 week and yet to hear anything from scopely. Great game, just need some help from the developers and cannot seem get any.

Nice people. This company specializes in downloadable games like Wheel of Fortune, Walking Dead, etc.

In game support is awful. I don't even get a msg back saying we are working on the bug.... Ghosted!!

Please fix the issue with only getting 3 stars and spending tons of money on coins. Also fix the issue with being able to see zombie health at the top of the screen. Super hard to beat S1+ levels where the zombie health bar is cut off from the top of the screen.

Support is a joke. Only thing that works right of the bat in their games are the ones that earns them money.

At least in WWE Champions almost every feature released is bugged or will be delayed... or both

I have sent 15 screen shots where the daily rewards were stuck.. There response was reboot uninstall then reinstall. I have made purchases and not received complete items So after countless none responses I called my CC company forward all their responses and lack there of.I was just credited $1,000.00 I didn't realized I spent so much in under a year. I will I could have given 0 star. I encourage all of your to contact your financial institution request a refund for breach or contract..

These thieves took my money and vetoed my account, I spent a lot of money and deleted my account, I ask for an explanation and they don't give it to me, they send me a pre-written message that says nothing.

Use for downloaded online software games is New Coming Soon

Make peace with your brain and not just your wallet

Inappropriate and unethical customer service. When one relates an issue in game, they reply with patronizing comments and take no action to resolve the issue at hand. The game condones gambling (spending money in hopes of a greater reward) without being explicit about gaming in game. They have technically difficulties that impact purchases and events, and fail to address the loss to a player. They have recently begun publicly posting how much each players spends in-game. I'd give them zero stars if it were possible.

Game itself is fun... if they would fix technical issues, respect privacy, remove harassing players, and greatly improve technical support.

The customer service for this company is shocking. For over a month I tried contacting them via the link in game which they didn't respond to. I tried social media, which they blatantly ignored. Eventually found an email address, where they sorted out my game fault, but tell me that I haven't tried contacting them before. Now they keep ignoring the fact that the customer service link in game either doesn't work or they're just ignoring the customers using it. Unreal, unbelievable, disgusting customer services.

I have spent many countless hours playing your yahtzee with buddies game and when dice duel came along I was gun ho moving up through the ranks and spending money trying to get to the top then I relized that your game had a flaw and I wasn't receiving the awards I was earning so I sent a message to the help Center and all they wanted to talk about was dimonds that's not what I wasn't receiving it was bonus rolls and xp so I sent a couple of emails witch weren't answered and then I called and left a message witch I never was called back you took a game that I so enjoyed and made it horrible by not fixing your mistake and just dismissing me I still play on the game cause I have made friends there but not with the same vigor and enjoyment I used to have

Worst customer support I`ve ever been in contact
Their answers on actually simple problems with Bugs (which to my opinion + experience on other games could be fixed easily by comensation of the claimant(s)) are beeing answered by using standard phrases
That raises up an impression like dealing with monkey`s
Spent a lot of money to get ahead of "freebies", which was gone due to simple glitches/bugs (used now intentional or not by players), which got never compensated

my recommendation would be not to spend any money to these "money - sucking" vampires!!

Clearly Scopely Inc. has ZERO interest in hearing from their customers/game players for HELP with numerous issues on the Yahtzee Game platform
After 2 plus years of playing, I ve come to realize that the ONLY goal of Scopely Inc. is to take great advantage monetarily of their players AND to SERIOUSLY DECEIVE folks who are simply wanting a real and straight forward game app without the apparent underlying CHEATING OF THEIR PLAYERS

I m another VICTIM of this company. They have you spend a ton of money on in game product. They then steal the product back and tell you we know about the issue and are working on it . Then offer you something that is nowhere worth the value lost. I ve even screen recorded what they do and I m also reporting to the BBB. SCAM ARTISTS! They are truly thieves!!! I will also be filing a class action lawsuit with their corrupt business practices. Stealing is stealing. Robbery is Robbery. Whether someone does it with a gun or they do it electronically they still belong behind bars

They act like they really are gonna do something then send you messages about they can't understand what you are saying..... Well I will say this! Their business sucks!!!!

These people are thieves. Do not spend your money on Scopely games. Their greed knows no bounds and they are not bound by any code of ethics. Dirty people, dirty money.

Company will take your money and provide zero customer support to resolve any issues. Rampant schemes and false advertising designed to take your money and run.

Lost my game walking dead: road to survival ?? how to recover thank you !!!!!

Super cool place to be. Great atmosphere and really nice people.

It's an incredibly unfavorable company. Their in-game currency is outrageously expensive, customer support is vague and can range from responds times from days to even a few motnhs in some rare cases!

I'll strongly recommend them to really shape up to be an enjoyable company for any age. In-game currency like in The Walking Dead: Road to Survival. I wouldn't say $4 for an ingame virtual character is fair in any way. Do like a lot of other companies. Make ingame currency way less expensive to encourage people to throw a dollar or two now and then without much thought.

Don't help and always go to answer machine useless idiots

Unethical, immoral, cheap, these are just a few words I can use to describe scopleys without being censored. Horrible support, customer service is a joke, if you'd like to see a modern day Titanic look no further then this company

I would like to reach out to customer support via phone number. Why would you not have a direct phone number? It is amazing, they explain that the fastest way to contact them is through email. Three days later and no support, two of those days were business days. This is what they do. You let them get big enough to ignore the small people. They could care less. It is only through bad publicity that you can get them to do anything. If you are reading this, blast every outlet you can and complain. Thank you for reading and I wish you the best of luck resolving your issue.

The brand damage scopelys customer service vendor is doing to their company is massive. Everywhere you look people are upset. And honestly its understandable. Im not much of a gamer, but have invested over a year and thousands of dollars into a product (rona). When things went wrong, i believe sabotage took place. Incompetence absolutly, but coincidence is not this common. Lol. Hire a new vendor, take it in house, make it an automated phone tree if you have to... Anything would be better than the people who hate their job as much as the folks at scopelys customer support. My reccomendation... Any money you spend could go up in smoke assuming you have an issue. Free play only until fixed. And i doubt they can. Wish i would have kept all that hard earned money! Hindsight eh. (30 emails from me, 3-4 back from them over a 17 day period, all information requested provided including screenshots showing the issue... With not even a detail about the problem discussed, only canned response you wouldnt use on your dog). Good business that offers value lasts. Businesses that take their customers money and run, miss out on the profits their more moral competitors scoop up. Wish someone would copy the code and hand it to someone who cared about their client base.

Terrible customer service Games don t work credits vanish never seen a worse customer service like to argue? Play there games I walked.. Who needs aggravation? To many other options who listen and try to fix. NOT THEM!! Gone back 3x and keep leaving sad... They don t get it so hit em in the pocket eventually they will hear!!!

Scopely is a group of amazing people who make amazing games. What's not to like?

I have spent 600$ on a game and the glitches and crashes have cost at leas100 of it and scopely refuses to do anything

Who upgrades their product repeatedly without ever addressing original glitches? Who thought that would NOT compound the problem? Extremely poor customer service. Unstable server, too many crashes, too many unresolved glitches with new ones on the way in the next release. It might be fun...if it just worked.

Absolute shambles of a company, incapable of doing their job.

Amazing. I love it here and all of the people are so friendly. Don't be fooled by the 2 star review. That's all from games. I bet none of these reviewers have been there. I really love the games AND the building.

Company does not provide good in-game support. Late replies to tickets, and does not compensate players appropriately for their losses due to in-game mechanics bugs and problems with the PVP system.When shown proof of prior recompensation, they shut up and don;t reply further

unethical company with the worst customer service I ever experienced.

terrible customer service tried to call there offices to speak to someone no one answers and send you to a voicemail

Already register to video script but I didn't receive the 480 coint I sent them a message and they never replied what a bunch of Idiots

They will steal your money Amd lie to you about it and claim terms of service .

Avoid like the plague.

I wish I could give less. They are all about the money and are uninterested in customer service. There is nothing quite like putting down some hard earned cash to play a game, and then I asked for help for glitches in the game that they will acknowledge but offered no help for. I guess I haven t played enough games through the phone to realize that this is common practice for many companies, but I was really surprised. I have played quite a few other games that even if there is a minor glitch they give you some type of a reward to keep the customer satisfied. Scopely simply does not care about the customer. Even a paying customer like myself, Who had spent a couple hundred dollars, garnered no help whatsoever. Now don t get me wrong, customer service or respond to you, over and over again with the same platitudes and blather. They just refuse to help you.

Just remember Scopely equals Greed. If you see that the game is run by Scopely don t download it and don t spend money on it.

You're all a bunch of thieves...fix your game to make the chances of getting something worthwhile actually happen. I really hate your company, especially whoever is in charge of TWD game.

Incompetent thieves. Customer service is absolutely Repulsive. Cannot even handle the simplest of fixes, and will send you up to 50 canned messages instead of 1. Giving you your money back. 2. Providing service and subscription for the MONEY YOU SENT THEM WHICH THEY NEVER ONCE OFFERED TO REFUND AND ARE TOO INCOMPETENT TO FIX!!! Rot in HELL #SCOPELY #INCOMPETENT #UNSKILLED #RUDE #PATHETIC

Courteous people and cool environment wish I worked there full time not just periodically

I loved Wheel of Fortune Free Play at first. But after my VIP free trial I was supposed to be charged $4.99/month after the free trial, according to Scopely. Well here I am 3 months later and I see in my subscriptions I'm the Google play store that I'm being charged $4.99/month on the first of every month and $9.99/month on the second of every month for the SAME EXACT SUBSCRIPTION! WHY?

The defenition of sorry not sorry. This is the kind of support this company gives its end users.

Cheat thier players and then argue and patronize them, can't imagine why you're in class action lawsuits. If you have an issue go to Google play, dont waste your time with them

Might be one of the most ignorant companies I have ever dealt with in my entire life. If your a player and have given this company a single dollar i would immediately call your credit card company and reverse that transaction. Nothing but a greedy company who refuses to fix even the simplest of bugs and issues. Support does NOT exist.... waste of time to download anything from Scopely of any of their subsidiary companies.

I'm tired of arguing with you people. My character got reset and i lost all the training points and items i put into getting my character up to that point, plus his level. Multiple screenshots with time stamps. You keep saying i never had him before.

Sadly, customer service refers issues to Scopely's partners, taking zero interest in the fact that a significant portion of the game is unusable by iOS 10.

Frankly, this makes me wonder if I should unload Scopely from portfolio!

So I bought a 4.99 pack for one of there. Nothing big. Now I have purchased same or similar 4.99 packs none of which scopely are apart of. And I had no issues, I have what j bought with in seconds of me hitting the purchase button. Now it's been about a week still never got my pack and 3 emails later they say there is nothing we can do unless we see you bank statement and information. I'm sorry, I sent you screen shots of my order and confirmation showing I was bought. Seems a little fishy to me, And seeing all the other reviews it seem to be a recurring action that's happening. So that's my reason for the 1 star. Now I'm going to play a real game that wont RIP me off

Support sucks. Games are glitched. And after all your frustration all you get is sorry for any inconvenience. Don't spend a dime in their games. They will take your money and treat you like you just don't matter. You explain issue after issue and its the same damn story. "We're sorry for any inconvenience..." Well guess what #Nopely? I'm sorry but my #GiveADamn is broken now but here, have zero money from me from now on and plenty of 1 star reviews. #congrats #Winning @Scopely er I mean #Nopely

Dear Scopely,

Your customer service is extremely bad. Yes a representative awknowledged my complaint but solved NOTHING. This is worse than being ignored because you know somethings wrong but made no attempt to fix it. Fix my issues or give me a refund.

Just an FYI for people reading this. Don t pay for anything with Scopley. If something happens and their product messes up, they won t help you or reimburse you.

Looks like Assassins Creed Black Flag on the inside, but also reality cooler!!

Worst customer service I have ever had in my life. The WWE champion game crashed on me. Had to delete and reinstall and had to contact customer support in the app to get my old user profile re activated. I put in a ticket for it, someone started to help me, then they stopped replying. Emailed customer support about it and have been getting the run around for a week now and still do not have my game restored. This is the biggest joke of "support" I have ever encountered. They clearly don't care about making their customers happy. Will be disputing in game purchases I have made with my credit card company since I can't use any of them since no one will restore my game. HORRIBLE COMPANY!!

So first time I've been called a cheater by customer support. I wouldn't have taken it as a negative if he was right. No help in customer service, he just accused me of cheating and moved on. Amazing...

Love the walking dead game. Hate the fact that I spend tons of money and never get the characters I really want, while noobs and people are walking around with the gratest characters that they got on the 1st try. I was a big time player but after spending more money trying for this new green jesus with no return, I have just uninstalled. Good riddance and my bank account will thank me.

Same as others glad this ratings real check the games like walking dead road to survival they have false posts to boost the ratings...

This is a company that offers "free" games, but only offers tech support to people that have bought things in the game, so when an update they didn't plan for erases your game data THEY WILL NOT HELP YOU! This company is the worst, do not use their products or work for them because then you will be awful too.